I will find time to fill up the customer satisfaction survey soon.

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Replies fast, Open to customization and requests.
Tour Guides	Command of English	5
	Knowledge of Subjects	4
	Ability of Explain	4
	Attitude	5	Ms. Yuri was a fun tour guide and a native to Busan.
	Flexibility	5	She offered an alternative sight which turned out to be a very fun and beautiful place, and better than the original planned.
Drivers and Cars		5
Hotels	Location	NA
	Comfort	NA
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	4
Meals		3	Shabu Shabu did not have enough meat.
Public Transportation (train, flight, cruise, etc.)		NA
Any Other Aspect		NA
Overall Score of the Whole Package		4	Keep it up, the only disappointment we had was Lunch, we felt we were eating as Vegetarian. But overall we can look pass it as we enjoyed the rest of the tour.

The Limjoco Family per VJ73665 Returned Safely Home to Manila on Jan 3. We are happy with Tour Guide Mr Hiraki and Grateful to you Doris for the tailor made Novaland Tour you arranged for us. Thank You! Randolph C Limjoco

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	We are very pleased with Ms Doris Tong’s professional service and ability to make last minute changes to our tailor made tour. She’s the best!
Tour Guides	Command of English	4	Mr Eiji Hiraki able to communicate clearly in both English and Spanish
	Knowledge of Subjects	5	Mr Hiraki is also an artist able to illustrate important facts about the tour
	Ability of Explain	5	Excellent with the use of his homemade art / drawings
	Attitude	5	Positive and solid even under pressure
	Flexibility	5	Able to assist and adapt to unexpected events / changes
Drivers and Cars		4	The FUSO mini bus provided by Novaland clean and good condition able to accommodate many pieces of baggage. Mr Wo San, the driver although unable to speak or understand English has possitive attitude, friendly and courteous.. nice guy!
Hotels	Location	5	The Hotel Nikko Osaka best location! Has subway access No 8 directly below the hotel accessable by the hotel lifts. Hotel a comfortable distance from the crowed Dotonbori
	Comfort	5	5-Star rooms and services with corresponding 5-Star Price
Sights or Activities	Worthiness of Visit	5	Very worthwhile to see / visit Osaka, Nara and Kyoto BUT never again between Dec 31 to Jan 3 due to too many Japanese on holiday making it nearly impossible to get table reservations in most top restaurants!
	Meet Your Interests?	5	Yes
	Too Tight or Too Loose?	4	Always better to put in at least one Free Day for rest and flexibility!
Meals		1	Most meals on our own due to the myriads of Japanese pre-booking all of the good places to eat!
Public Transportation (train, flight, cruise, etc.)		5	All modes of transportion Excellent as this is one of Japan’s best infastructure accomplishments
Any Other Aspect			Advise your your clients to avoid traveling to Japan between Dec 31 to Jan 3rd.
Overall Score of the Whole Package		4	Well done Doris vis a vis Novaland Tours!