NLT-161003-ZK68529 [Oct 21, 2016,  from America]
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Hi Lynee,

thank you for emailing and asking how the trip went. It was FANTASTIC!!! I can't thank you enough for a wonderful trip. You made it so easy for me and my family. I truly can't thank you enough.

The tour guides were wonderful and so kind. As far as your survey, all "5"s!!

I don't need any photo flash, so thank you.

I will be sure to leave positive feedback on your website.

Thanks again,
Sonja Sutton
NLT-161009-VK75992 [Oct 20, 2016]
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Dear Doris
Greeting from Singapore.
 
My feedback:
Send my great thanks to Mr Chul who guided us those 2 days. He was a super guide, full of experiences and have a touch of humanity.
The 1st day on 9 Oct 2016, my husband and I were the only couple in the tour. We felt the great effort to have him with us and seems like really a private tour. My husband got a sudden leg swelling and pain when we arrived in Seoul, however Mr Chul was very understanding and accommodate the tour efficiently. Aside to be our cameraman he assisted my husband, holding his hands off and on at uneven paths during the tour. He accommodated to our halal food request and we had nice time at the tour.
 
Once again thanks so much to you and team to follow up on our bookings and sure to recommend Novaland to my families and friends.
Have a nice day.
 
Rohanah
NLT-161015-YK76092 [Oct 19, 2016,  from Germany]
I want to thank you for the organization of our tours. We enjoyed them very much, especially the tour to Gyeongju. And I understand now, why your tours are so expensive: Because the groups are very small so that it is more a private tour than a seat in a coach. This was very pleasant.
NLT-161011-FK75211 [Oct 19, 2016,  from Australia]
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Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Excellent planner, Trustworthy Caring, Instant Responses, Reliable Promises and very Professional.

Tour Guides

Command of English

 5

 Except for Otaru, ,her English should be better

Knowledge of Subjects

5

 

Ability of Explain

5

Except for Otaru, it needs to be improved a lot.

Attitude

 5

 Except for Otaru, needs to decide a firm decision not always pleasing client to take a decision.

Flexibility

 5

 

Drivers and Cars

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 5

 

Overall Score of the Whole Package

 4.99

 


22/10

Ohhhgood morning ... Alice ... I think twice be4 I tell you this. whether should itell you this or not? I do not like to tell somebody bad. It does make meuncomfortable. but i have weight it for another aspect, means that it willbenefit your business.

Ijust felt very sorry to Ms Kemagai (Otaru). I feel that she is a good woman, trully.

Afterlunch .... she told us to meet in 30mins in the bus at 1500. Certainly at 1500,30 pax already in the bus. waiting another 20 mins, there are 4pax and Ms Keherself did not appear. I called her, she appologised that she did not call me.She said, that she got instruction that we will be returned to the ship at 1900instead of 1800 (if you remember, I requested it to you, and you told me, it isgranted).

So,to cut the story short, Ms Ke ran away back to the bus and aplologising to allof us that she did not tell us that due to that time extension we should goback to the bus at 1600 instead 1500. It was already 1530. So we have to waitanother 30mins for the 4 pax who are still wandering Otaru since Mrs K toldthem that we go back to the bus at 1600. What a waist. All my friends in thebus, were speechles. Not a good day at all for us.

Sorry,I had to tell you this unpleasent story.

Anyhow,that was something that accidently can happen anywhere anytime.

Themain thing is, everything is in the past, and I am personally really very happywith your service and assistance Alice.

Ifeel comfortable that for next tour I know exactly that I have somebodytrustworthy whom I can relly on .... it is ... YOU... 




NLT-160927-RK70953 [Oct 19, 2016,  from America]
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Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

Mona was excellent

Tour Guides

Command of English

2.5

 

Knowledge of Subjects

2

 

Ability of Explain

2

Shanghai

Attitude

1

 

Flexibility

4

 

Drivers and Cars

 4

 

Hotels

Location

 

 

Comfort

 

 

Sights or Activities

Worthiness of Visit

4

 

Meet Your Interests?

4

 

Too Tight or Too Loose?

4

 

Meals

 

 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

Tour guide was constantly on his phone for personal business or pleasure. He denied until I showed him pictures on my camera of his texting. Very poor guide.

Overall Score of the Whole Package

 

 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

Mona was excellent

Tour Guides

Command of English

3

 

Knowledge of Subjects

4

 

Ability of Explain

4

Busan

Attitude

5

 

Flexibility

5

 

Drivers and Cars

5

 

Hotels

Location

 

 

Comfort

 

 

Sights or Activities

Worthiness of Visit

4

 

Meet Your Interests?

4

 

Too Tight or Too Loose?

5

 

Meals

4

 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

The tour guide was new but very pleasant & very competent.

Overall Score of the Whole Package

 

 

NLT-161016-FJ65961 [Oct 18, 2016,  from America]
Hello Alice,  Yes, everything is going well and we are having a lot of fun so far! Thank you.
NLT-161009-RK70259 [Oct 18, 2016,  from America]
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Mina and driver inBusan may have been personable (sorry, not driver.  He didn't say a singleword nor did he smile) but very UNPROFESSIONAL!  I would never request forthem again.  They aren't positive assets of Novaland Tours.

 

Mr. Young in Seoulwas the complete opposite.  He was very competent and very knowledgeableabout Seoul. He was very considerate and thoughtful of our needs andcapabilities as two of us were over 65 and couldn't walk too much uphill. His command of the English language was superb. He assisted us in everyway possible to translate our dealings with merchants, hotel staff and airportofficials.  We were very satisfied with his service.  He trulyrepresents superb customer service and is the best asset of Novaland Tours! My daughter, who is he General Manager of Jacks Tours Hawaii, gave himher business card and personally commended him on his service.  We will beposting a picture we took with himon facebook and will forward you to use inyour advertisement

Our vacation to South Korea was a truly memorable one because of our super guide, Mr. Young.
He was very knowledgeable about Korea and kept us entertained from early morning till late at night.  He took us to the best restaurants that were classy, affordable and tasty!  He treated us as first class customers and we will be back requesting for his services!  Thank you, Mr. Young!!

NLT-161013-ZA68219 [Oct 14, 2016,  from America]

Thank you so much.  I will send a review to TripAdvisor.  It was a wonderful experience and the guide and driver could not have been better.

 

Thank you.

 

Mary Bee
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