NLT-160825-EJ66188 [Sep 16, 2016,  from Australia]
Hello Emma,

We have returned home from our holiday.  Thank you for making our holiday memorable.  We enjoyed it very much. I loved our cooking class.

Might I suggest when you send confirmation to hotels in Japan that you use both Japanese and the full English names (according to passports) of the clients because several of the hotels had difficulty finding our reservation even with the booking numbers because they were trying to translate Japanese script into English names that sometimes didn't match the passport we gave them.

We were happy with the hotel rooms although some were barely big enough to fit us and our suitcases (for example the Roynet hotels).  The hotels were clean and very central and had very good breakfasts and good facilities.  I particularly liked the Takayama Ouan which made us particularly welcome.

Our guides were very helpful and had reasonable to good English.

I didn't know enough about Japan before organising our tour.  If I had known Haneda is closer to Tokyo, I would have gone through Haneda airport rather than Narita. I think Jetstar flys into Haneda too so it is a cheaper and quicker flying option. Perhaps this would be a suggestion you could offer clients.

Thank you again for an excellent holiday,
Sincerely,
Jane Tyson
NLT-160914-DK58996 [Sep 14, 2016,  from America]

On Whatsapp

TTS: Great. How about your driver?Do you like him?You must be tired, have a rest after get hotel.


Guest: Yes he is good  I like him doesn't speak much.Thanks I will  rest today

NLT-160825-HJ73899 [Sep 11, 2016,  from America]

Hi Zoe,

I am back in California and the tours you set up for me in Kyoto were great!  They were the highlight of our trip.

Of all the places we visited Kyoto was thebest and having the tours arranged was such a peace of mind.

 

NLT-160825-CJ71878 [Sep 9, 2016,  from Canada]
CLICK TO SEE THIS ITINERARY.
Hi Cindy,
             My colleague and I had a wonderful trip,  you're planning and the execution of the the complex logistics worked like clockwork. All of the hotels were excellent ( although in retrospect we should have chosen a more expensive hotel in Tokyo, given the smaller dimensions of the rooms there). The guides/driver were all punctual and did their utmost to ensure we had an informative tour. The itinerary was excellent, providing us with a good over view of Japan.

                      Thank you for all of your help 


Martin Shine 

NLT-160811-YI69954 [Aug 16, 2016,  from America]
Yes, everything's perfect.The tours and our guides have been wonderful! Thank you for asking. We're having a great time, and still have more to look forward to.
NLT-160722-FJ70696 [Aug 12, 2016]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 3

 

Knowledge of Subjects

 4

 

Ability of Explain

 2

 

Attitude

 4

 

Flexibility

 4

 

Drivers and Cars

 5

 Driver is courteous and humble. Command of English not good enough for effective conversation 

Hotels

Location

 4

 Good location in town but Onsen in Ashibetsu disappointing (too far away from town and facilities old)

Comfort

 3

 Satisfactory 

Sights or Activities

Worthiness of Visit

 4

 Satisfied with trip although could do away with the visit to ninja village ( not much to see or experience)

Meet Your Interests?

 4

 Reasonably happy with our expectations 

Too Tight or Too Loose?

 3

 Reasonably happy with schedule 

Meals

 3

 Could be better. 

Public Transportation (train, flight, cruise, etc.)

 4

 Satisfying 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4

 

NLT-160717-CJ66067 [Aug 12, 2016,  from America]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Great ideas.

Tour Guides

Command of English

 2

 Tour guides did not have full command of English

Knowledge of Subjects

 2

 Tour guides had some knowledge but not extensive

Ability of Explain

 Tour guides could not answer all questions or spoke too fast.

Attitude

 5

 Always had a great attitude

Flexibility

 2

 Schedule did not allow for it. Tour guide in Osaka was EXCELLENT! Also tour guide in Hiroshima was Excellent!

Drivers and Cars

 4

 They were fine.

Hotels

Location

 5

 Location was great

Comfort

 4

Rooms were ok

Sights or Activities

Worthiness of Visit

 4

 Some tours included the same activity. Two tours included bamboo forest and tea ceremony, redundant! Some tours were very long should have divided into 2 days (Nara)

Meet Your Interests?

 4

 This met my interest.

Too Tight or Too Loose?

 3

 Some days were too tight. We probably should have booked private guide and driver instead of more independent. 

Meals

 5

 Very good. Would also help if company could suggest restaurants to eat dinner.

Public Transportation (train, flight, cruise, etc.)

 4

 Trains were ok. We are use to private guide and driver so this was a little harder for us.

Any Other Aspect

 

 Also should suggest to ship bags from Tokyo to Kyoto and carry small luggage for 1 night in Hakone (We shipped our luggage from Kyoto to Osaka and only took small luggage to Miyajima Island)

Overall Score of the Whole Package

 3

 We would suggest to most of our friends to book a private guide and driver even if the cost is higher (Hiroshima)

NLT-160723-CJ69109 [Aug 10, 2016,  from Canada]
Hi Cindy,

We had a really good trip.  Embedded below is my filled out feedback form.  I think everything went well with the exception of the tour guide.  She could have been better prepared and better informed.

Thanks,

Beth


Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
 5            Cindy was very responsive, provided good recommendation and made overall planning easy for us.  
Tour Guides
Command of English
 5
She had good command of English.  She also spoke Mandarin well which helped with communicating with my parents.
Knowledge of Subjects
 2
 She did not know the sights well and had poor planning skills.  At the different sights, she did not offer background or historical significance.  We had to read about them ourselves.  I ended up reading everything to the children then translating it to my parents.

I had better knowledge of Kurama yama than her.  I had to tell her about the train that would take us halfway up the mountain.  She delayed us by taking us to the wrong train station so we had to delay our lunch reservation.  It was also stressful because we were afraid we would miss our train to Tokyo.  She also did not know we can hike over Kurama yama to Kibune.  I told her that was our plan and she seem very confused.

She also did not know Arashiyama well and had to defer to our driver several times.  I told her in advance that we need to know exactly where we're having lunch to avoid waiting as we had a party of 8 people.  She did not plan ahead and had to scramble after the tour had started.  She did not know which restaurants to call so I had to search on my phone to offer suggestions.  She wanted us to take us on a scenic train ride but did not look up the train schedule in advance.  She started looking at the schedule when we started driving toward Arashiyama.  We ended up not going on the train because of poor planning on her part.

In Nara, she also did not plan ahead for lunch.  We had to walk a long way down a row of restaurants, which all had a long wait for lunch, until I finally suggested a pizza place that was empty.  I also told the guide in advance that we cannot do a lot of walking because of my father and my 5-year-old.  However, she still planned to take us on hikes to temples that we then told her to scrap.

She did not provide us with Shinkansen tickets until I inquired 2 days before we were to leave for Tokyo.  Good thing I asked otherwise we would not have had our tickets.
Ability of Explain
 3 
Attitude
 5
She had a good attitude.  My husband was very frustrated with her poor planning skills and inability to understand what we wanted.  He was rude to her but she took it in strides.
Flexibility
 5My father forgot his diabetes medication.  The guide called the Taiwanese consulate where someone was able to direct us to a doctor who provided the medication.  We went directly to the doctor after our first day of tour so my father was able to get his medication right away.  It was very helpful.
Drivers and Cars
 3
 We liked our drivers.  2nd driver on the tour was terrific.  He knew more about Kyoto, restaurants, sights than our tour guide.  We could have just used him and forego the tour guide.  The cars could have been cleaner.
Sights or Activities
Worthiness of Visit
 4 We planned our own itinerary.
Meet Your Interests?
 4 
Too Tight or Too Loose?
 4 
Any Other Aspect
  
Overall Score of the Whole Package
 4 We will use Novaland again based on the service we received from Cindy.

Quick Qestions
I am planning: (Not All Fields Required. Your privacy will be protected.)
The Countries & Regions I am Interesting to Visit:
Other Countries:
Destinations I Would Visit:
Estimated Date of Tour Starting:
Duration:
Number of people: Adults (> age 11) Children (age 2-11) Infants (< age 2)
Accommodation:
Private tour or Seat-in-coach tour?  

         

          (IMs are important for our effective commnunication.)

No extra fee!Replied in 0.5-23.5 hrs!

Get a Free Useful Travel Guide & Your
Free Professional Tour Proposal within 24hrs!

Not all fields required.But the more you fill in, the better itinerary can meet your needs as closely as possible.

Inquiry Now! Early Bird Saving: $50 Off,
or Valued $200 Painting, or Free Snacks in Tour, More..!