Dear Caroline, I'm back in Abudhabi.
Thanks for the wonderful trip.
The staff, food, tour agent are allgood.
We love hakone okada hotel. It wasreally good
It's me, Monette and Angie. We had a great andmemorable time in Japan.Dear Whitney,
Good afternoon.
Sorry I could not write you beforeactually when I come back I had to go to another country and since then I amextremely busy.
About money my dear I don't have USD account...I have bank account on which only UAE Dirhams can be sent...can you check from your bank that isit possible that USD are transferred from there and I get credit in UAEDirhams? if so then I send you bank account details. Paypal account I do nothave.
I have filled the Survey form also.
Can you please send me email of Tour Guide (Ms Park ) shewas my tour guide in Busan...actually she wrote me an email when I cam backhere but it was accidently deleted and I could not write her back.
At the end I want to thank youspecially for your care and let me know how I can also be of any help to you.
Thanks and regards,
Mehmood
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Let us express our sincere Gratitude for everything you did to help us arrange our trip to Japan.
Your itinerary and informations as well as the guidance in every activity and schedule are precise . We are not only happy but also grateful to got the service from you & Novaland .
- Imori San , although couldn't speak english but he did try to understand what we meant and he made the effort to help us until we get early check in . Credit to him :)
- Tanaka San made our first time experience to learn the culture ,people and culinary in Japan so memorable . He is such a professional ,patient and knowledgable in historical background of places we visited . Such an honor man and we respect him a lot .
- Mayumi , our guide to Shibazakura festival also professional and knowledgable . She help us choosed the food as she concern that we dont eat pork and make sure we eat the right dish.
Its really an unforgetable moments for both of us and we certainly recommend our friends who want to go to Japan and Korea to use Novaland . Certainly consider to come back to Japan .
Thank you so very much Doris , you really such a wonderful person .
Warmest Regards ,
Melda
PS: I will share photos and recommendation at your facebook wall ;)
Thanks for all the help ! Tour was very good but few hitches that can be managed with little more preparation
Your Guide is a very good man but a young girl or a young boy is better to joke laugh and run along a Student Group !! A Senior Guide who has lot of information can also be a father figure
your guide was a good man but most of the time was very stressed because he had a un cooperative driver . You must understand that student groups usually won’t be on time its tough to manage
young kids and get them to follow time so Drivers must be booked expecting Delay , Tarnaka your Guide would have done better if the driver didnt stress him
Also i was quite shocked to see all meals left in the hands of a guide we book meals in India for our groups from our office and pay for it Guides only guide groups !!! He was looking daily for lunch places he suddenly discovered that fast food lunch Mac Donald and KFC and Pizza cant be veg in Japan though i had mentioned to u before arrival
Then I sat with him every day and used to plan the meals I guided him that if veg is NOT available he can opt for Cheese burger french fried and coke and ice cream he felt ice cream would be above budget later when he checked he discovered al fit in the budget !!
Indian Dinners were all EXCELLENT except the last one which was very poor and bad finale to a great trip !!
The hotel in Tokyo choice was EXCELLENT all buffet breakfast superb hotel service superb , but last day was climax he as asks me to pay over 1 LAKH yen and your Guide insists me to pay it immediately I have a flight to board with the group I was in immense pressure but I spoke to the Hotel very well . i told them the booking is given to them by Novoland tours and they should contact them for payment and NOT give pressure to me . Also i told them I have been staying in the hotel for 4 days they should have told me payment is yet to be made if they knew before its pending
but there was no reminders and when am leaving for airport they are giving pressure I showed my tickets and groups tickets then your guide gave his ID card ( license of tour guide) xerox to them
With what i spoke they were convinced and let me go but this is very very very wrong you should check if they received payment we handle 100s of groups inbound into India and my accountants call
all hotels before check out to check if they got payment !!
the BUS was very good , the bonsai and calligraphy class tokyo disney land and cash back handled VERY WELL ,water on coach adequate VERY well managed
The Ninja show ninja show was a waste of time poor location poor show waste of money don’t book again !! Two groups didnt fit there so Tarnaka took us to some temple nearby we walked a lot to reach there and back to the show for no reason its a poor arrangement !!
On the whole I could work with Tarnaka and make things work and it was a successful trip but for next time we should be more careful for a 100percent perfect trip !!
Above all I decided to work with NOVOLAND ONLY BECAUSE OF YOUR QUICK TIMELY REVERTS ALL TIME AVAILABILITY and very good cooperation .We shall continue to work together
with a little more perfection and attention to detail we can make big series for JAPAN !!
Guide was with us till check in at Airport I gave both Driver and guide small amount of tips they were happy
^_^ Hi Emma,
Thank you very much for taking care our group, our tour is very well organized, our tour guilder ( Bonita) is perfect and very helpful.
Our group are very happy with the schedule.
We hope that we will have another tour with Novaland in the near future.
Thank again .
Sincerely Yours,
Steven Pham
Hi Cindy,
Overall tour was fine. There are a couple of things I want to comment and I'm glad you sent the survey. Please see my comments below. It was nice working with you and thanks for all of your help organizing the tour for us.
Cheers,
Chi
Aspect | Mark(1-5) | Advice or Remark | ||
Travel Consultant | 5 | I really appreciated Cindy's responsiveness and helpfulness and willingness to accommodate our requests on pricing, itinerary and changing of tour guide | ||
Tour Guides | Command of English | 3.5 | Bonita's English is decent but not fully sufficient as an English speaking tour guide yet I think she would be a wonderful in Korean speaking guide | |
Knowledge of Subjects | 3.5 |
| ||
Ability of Explain | 3 | She tried very hard to explain but it was rather difficult to understand because of the strong accent | ||
Attitude | 5 | She was very sweet and very helpful. Very prompt. | ||
Flexibility | 5 | Very accommodating | ||
Drivers and Cars | 3.5 | The van was sufficient for the amount of people but it was not very comfortable, especially when we had to commute more than an hour to some of the sites. Some people and I got a little bit of car sick .The car that was used for the transport to the airport on the last day did not have enough storage space for the luggages so some had to be placed on empty seats | ||
Hotels | Location | Not applicable | ||
Comfort | Not applicable | |||
Sights or Activities | Worthiness of Visit | 4 | The DMZ tour, the Fortress, Nami Island and Morning Calm Garden were good sights to visit. Two sights were considered a waste of time were the Ginseng Center (was only for a commercial purpose) and the Seoul Tower. It took time to commute there and we didn't learn anything from it. Could have saved the time for more shopping | |
Meet Your Interests? | 4 | |||
Too Tight or Too Loose? | 4 | |||
Meals | 3 | The bulgogi on the first day was good. The second was good because we paid requested to have bbq and paid additional 10,000 so we can get a good meal, but it wasn't quite enough food. The third day was the chicken soup and it was tasteless so we didn't like it. There were no dessert (in any of the 4 days meal) so we paid additional 5,000 for each table for fruit and they didn't provide much of anything. The last day was half bibimbap and half tofu soup. They were decent but again still not enough food. Luckily there were food stands outside we bought food/dessert there. | ||
Public Transportation (train, flight, cruise, etc.) | Not applicable | |||
Any Other Aspect | ||||
Overall Score of the Whole Package | 3.5 | |||
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | The drivers, tour guides, hotels, vouchers, tickets etc. were all very well coordinated, thus we were able to travel with confidence. | |
Tour Guides | Command of English | 3 |
|
Knowledge of Subjects | 5 | Fumiko knew a great deal. It would help if she would point out, stop and speak to both of us rather than talk while walking, and many times looking away while she spoke. | |
Ability of Explain | 3 | JTB guide in Hiroshima only spoke to a handful of people near her on the bus as well as at the sites so we could not hear most of it. | |
Attitude | 4 | Both Sachiko and Fumiko were enthusiastic and helpful. | |
Flexibility | 4 | Sachiko-san was very flexible when we requested a change by not going to the gardens but to drop us off at a shopping site near the train station so that we would have the afternoon free. | |
Drivers and Cars | 4 | Both were very polite, and both had good signage for pick up. The driver to Nagasaki airport was informative and conversed a lot more. It would be helpful for the driver picking up at airport to not be there 15 min. before arrival, as immigration and customs takes a long while. This driver had to wait over an hour, and we hope he was not upset. | |
Hotels | Location | 5 | Very convenient locations. Driver from Kansai to Mariott Shin-Osaka was very long but it was convenient for the Shinkansen the next day. |
Comfort | 5 | We loved all of our hotels, and the Hakata Dormy Inn, although small, was comfortable and most loved because of the onsen. | |
Sights or Activities | Worthiness of Visit | 4 | In cases such as the Kumamoto Castle, if the guides know ahead that repairs are not complete, we could have been informed ahead so another site may have been chosen. After a year, I did not realize that we would just be looking at the damages to the castle and not be able to go in. |
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 5 | Just right! It was great not to pack and unpack each day! | |
Meals | 5 | We got to try local dishes, which was our aim. | |
Public Transportation (train, flight, cruise, etc.) | 4 | Needed to do a lot of walking in Nagasaki in hilly terrain but it was all right. | |
Any Other Aspect |
| We appreciated that the itinerary left us free time in to explore on our own. We even looked for yatai in Hakata! | |
Overall Score of the Whole Package | 4 | Enjoyed our visit leisurely. We appreciate all the coordination Cindy did, as I was quite apprehensive. Everything fell into place because Cindy had everything ready at each city. We really want to explore the Kujyu-ku shima and the Gunkanjima, staying at country inns with onsen next year, after our other trips already planned. Thank you so very much, Cindy! Great job! | |
Hi Ma'am
We left Tokyo yesterday and dropped your wifi router
at the nearest mailbox,please inform me once you
got it.
For the grade marks:
Travel Consultant - 5 - Excellent Service from the
Start until now
From Tour Guides
Up to any other - 5 - Excellent Service too
Aspects
except
Public Transpo. -4 - Very Good but quite confusing
(Train) Due to Various Stations
Overall Score
Of the Package - 4.9 - Great Experience and
Superb Service
Yes, I am willing to share my experience in your FB page
and I will recommend it too to my friends who will travel.
Thank you so much and till my next booking.
Tina
Goo afternoon. We all left from Osaka yesterday with lots of lovely memories. We had an excellent holiday in Japan and everything about it was AMAZING. Tokyo is a very beautiful city and Mount Fuji and the Alpine was awesome. Just a pity that due to bad weather we could not go to the snow corridor. Osaka was also nice and we enjoyed the goodies in Dotenburi. The Universal studio was also wonderful, thank God that they had the fast pass.
Your service and arrangements were excellent. Both the guides in Osaka and Tokyo were very nice and helpful.
Overall a wonderful trip and thanks to you
Best regards
Laju
Hi, Alice:
I am very sorry for delaying to reply. I was out of state. The tour was fine. Alice the tour guide in South Korea was excellent. The first one at Nagasaki was not great. The rest were excellent. Thank you for all your help.
John Thomas
My family is very pleased with Mr. Tanaka's service. He is such a nice gentleman and blends well with our group. I also want to thank you again for all your help. I will surely get Novaland's service in the future.
I hope to talk to you again someday.
More power!
Have a blessed holy week.
Best regards
Jay was a funny guy, he speaks English so well! I was shocked that he only learned English thru watching American shows. I thought he lived in the states for some time!Transportation is okay too! Glad or bus has lots of space for us so it is not cramped! Maybe a bit improvement is when the bus parked far from the entrance of Hitchi, suggestion is maybe next time, they can drop off the passengers at the entrance if allowed :) And also, I thought Jay would be joining us inside the park, so as to show us th best spots to take photos, but I think he did not go in :) The park is beautiful but maybe time is a bit short to fully appreciate it. And the walks are long, maybe taking the train that goes around the park is a good idea to maximize time :) Then for the NAkaminato, we didn't have time to go around:( We just had lunch in one resto,we didn't get to see the actual market, and the restaurant we ate didn't have salmon and toro sashimi which my brother was looking forward to. But it isunderstandable since we requested to eat in a restaurant that serves tempurafor the kdis since they don't eat raw. Lastly, for the KAirakuen, also time isbit short, would have loved to roam around more, we didn't get to see much of the cherry blossoms trees there :( Maybe suggestion for other people touring is make the time earlier to be able to spend more time in each place :)