Hi sara

Thanks for your email

Yes we are back in singapore safely.

Thanks for everything

In addition i have left a positivereview on tripadvisor for you and your company

Once again thank youThe photos i thinkwe do not need the electronic album;)

Check outNovaland Tours Japan - Private Tours on TripAdvisor

https://www.tripadvisor.com.sg/Attraction_Review-g1066854-d4297477-Reviews-Novaland_Tours_Japan_Private_Tours-Shinagawa_Tokyo_Tokyo_Prefecture_Kanto.html?m=19904

Hi Doris,

We had a great time.  Both Mr. Dong and Mr. Tanaka are very nice and helpful.    Especially, Mr Tanaka has very good knowledge about each attraction.  He explained in details and we have learned so much from him.  We are very grateful and appreciated very much of his information he provided us today.

Overall, our trip is memorable.

Thank you,
Cindy

Hi Cindy,

We returned home safely yesterday.  We will send you some pictures shortly of our wonderful trip to Japan.  We took the bullet train to Kyoto which was fine.  Please see our rating of your services below.

Thank you,

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

24/4: We enjoyed the Hiroshima very much. Yagi is fantastic! Son gave us a great tour of Kyoto yesterday, and came to all of the attractions with us and give us so much excellent information. Thank you so much for taking care of everything!

19/5:

Thank you for all your hard work arranging my vacation in Japan.  It was a huge success, I loved the trip and really appreciate your hard work and kindness and thoughtfulness every step of the way.  The guides were all great!   I really appreciate you working on getting good guides-they make all the difference, in my experience.  Some feedback-I did not enjoy too much the mint in Kyoto-I think that is more of interest during Sakura season.  There is otherwise not much to see.  I also did thought the Mt. Fuji trip took too much time for the short time at Mt. Fuji and Hakone.   There were so many delays at the bus station and waiting for all the other passengers.  But those things are not your fault-just my preferences.  You did a fantastic job and I am definitely going to ask you for help for my next vacation, maybe in China or Angkor Watt. 

Whatsapp收到的评价：

Siva, Hello,

This is our last day in South Korea.

I would like to give a few important things:

South Korea's first day is not good and you know why.

But the rest of the days were wonderful and excellent.

Our guide was great, wonderful, patient, like to help, all the team love him very much.

The guide made the trip to South Korea for something different and refreshing.

I spoke this evening with the great director his Master Yeong if I remember well his name, And I told him about the trip and guide and he was to hear what I said.

I would like to tell you and the company you represent a lot about the investment and effort for us, maybe we'll meet in the future.

Best Regards,

Gabay Yosef

邮件评论：

Siva, Hello again,

I would like to respond to your questions:

Your question number 1 :

Planning the trip was carried out in front of you a fewmonths ago was excellent, I received all necessary assistance, you were verypatient and kind.

I generally feel good and wonderful about a trip to SouthKorea.

All 4-star hotels and 3 stars Hotels that during thetrip which was good except hotel Staz that was no good and very bed. 

Contact with you by whats app was veryimportant and significant to the success of the trip. 

The guide Mr Fred was wonderful, helped us veryworried that there will be problems, solve problems quickly and admirably, verysympathetic and gives a good feel for each people group. 

The places we visited were conducted in accordance withthe plan and were quite good and attractive, except for the first day all the timehas been wasted on replacing Hotel Stzaz The infamous. 

Your question number 2 Where can we improve to bebetter and stronger? 

Ok Siva I think that you can be better if you makeseveral things:

1. Not plan visits to important andinteresting places in weekend,  And holidays for example we were not able to raise the edge of Seoul Tower because of Manypeople.

2. To advise and guide the tourists about thefinancial costs of laundry in hotels, our 

4 people paid US $ 740 for the hotel  Lotte city givenfor washing clothes. For this price you could buy new clothes instead ofwashing, it leaves not good taste for tourists.

This price can wash clothes for six months in manyhotels. 

Although the guide was excellent but it can be improved:during the journey on the road to give an explanation of what you see on theway. 

I hope the information I have given you will help you getbetter.

Best regards

Gabay Yosef

Just a quick note to let you know that the trip has been going smoothly. We are flying to Jeju today. The hotel in Busan is perfectly situated. We are in the old city and it is so much more fun to be here in the evenings. We visited the beach area and walked around all of the modern skyscrapers but I think it would have been too impersonal at night. In the old city there is activity and loads of people walking at night. We are really enjoying ourselves. Thank you. Karen

1=poor, 2=fair,3=good, 4=very good5=excellent

We are very much enjoy our tour. 

16.05.06:

Himiss alice,
Ill take this opportunity to say thank you for your  service you providedus when we are in japan.we really had fun except for the accident.but we arethankful that everyone was fine specially mr.tanaka because he was bang by thewindow during the accident.mr.son was very polite too,he spoke english well andwe were educated by him about japan.
Again thank you novaland and miss alice chen.
Till next time! Godbless.