Hello Alice, Yes, everything is going well and we are having a lot of fun so far! Thank you.
Mina and driver inBusan may have been personable (sorry, not driver. He didn't say a singleword nor did he smile) but very UNPROFESSIONAL! I would never request forthem again. They aren't positive assets of Novaland Tours.
Mr. Young in Seoulwas the complete opposite. He was very competent and very knowledgeableabout Seoul. He was very considerate and thoughtful of our needs andcapabilities as two of us were over 65 and couldn't walk too much uphill. His command of the English language was superb. He assisted us in everyway possible to translate our dealings with merchants, hotel staff and airportofficials. We were very satisfied with his service. He trulyrepresents superb customer service and is the best asset of Novaland Tours! My daughter, who is he General Manager of Jacks Tours Hawaii, gave himher business card and personally commended him on his service. We will beposting a picture we took with himon facebook and will forward you to use inyour advertisement
Our vacation to South Korea was a truly memorable one because of our super guide, Mr. Young.
He was very knowledgeable about Korea and kept us entertained from early morning till late at night. He took us to the best restaurants that were classy, affordable and tasty! He treated us as first class customers and we will be back requesting for his services! Thank you, Mr. Young!!
Thank you so much. I will send a review to TripAdvisor. It was a wonderful experience and the guide and driver could not have been better.
Thank you.
Mary Bee
The trip went great. I was very happy with all aspects and have mentioned you favorably to some of my friends. Everything was 5/5.
Best wishes,
Mike
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 | There were an issue about hotel pickup location for DMZ tour in Seoul that confused me. Other tours were fine. | |
Tour Guides | Command of English | 5 | They had good command of English |
Knowledge of Subjects | 4 | Most knew their stuff about landmarks | |
Ability of Explain | 4 | The explanations were good | |
Attitude | 3.5 | My Busan guide Mr. Hong was a little lazy about our last attraction. He left me at the market for 1.5 hours and I think were supposed to see Yongasan park but we didnt. So I felt the tour was incomplete. | |
Flexibility | 4 | Most were flexible. | |
Drivers and Cars | 5 | Drivers were very good. | |
Hotels | Location | 5 | Locations were very accessible close to train stations |
Comfort | 4 | Reasonable considering price | |
Sights or Activities | Worthiness of Visit | 4 | Overall, I had a fun time. There were a couple of issues mentioned above, but other than that it was a good value. |
Meet Your Interests? | 5 | Yes, it met my interest level and I saw everything I really wanted to see. | |
Too Tight or Too Loose? | 4 | Good, but the itinerary was a little hectic and I did feel tired towards end of trip to do things on my own. However, the tours were packed with the major sites so its give and take | |
Meals | 5 | I like the choice of restaurants | |
Public Transportation (train, flight, cruise, etc.) | 4 | The transportation was solid although Tokyo can be confusing. | |
Any Other Aspect | 5 | I just wanted to say. Michelle Kim was the best tour guide I had (from Busan). She was extremely friendly and nice. In addition. Kanako Seguchi from Japan was extremely nice as I was burned and she helped me find a drugstore to treat my wound and suggested other places to visit. Both are exceptional tour guides that went beyond the normal scope of just being a guide. | |
Overall Score of the Whole Package | 4.25 | Very good tour package..with a couple of issues but overall I was very satisfied. | |
Cindy-
All transfers to airport/hotel were managed. Everyone is on their way home and TLT and I are at Jakarta airport for our flight. Thanks for putting together a seamless and efficiently organized trip. All the guides and drivers were excellent- hotels super (except Mercure- which was a bit shabby) and everything worked perfect.
Thanks again for all.
Regards,
Fran
It is this morning walking tour, the tour guide only concentrates on.those who keeps up with her pace! Twoor three clients particular. Hername is Jun. Shewalks in front doesnt care about us at the back. Only two clients in front shekeeps talking to. I know its a walking tour, surely she needs to look after usas a group.
Thank for all your help and support during this trip. The pocket WiFi is easy to use but the post box is quite difficult to squeeze thru the package.
We successfully returned home.
Sorry for delay. I was really busy at work & at home((
1) First of all I want to tell you great-great thanks!
You've done an amazing job for us!!!
I uploaded my photos from Indonesia here:
Also I attach photo with Mr.Safarudin & local jungle guy Dedy.
2) Can you send me your post address & post address of Mr. Maimoon.
I want to send a surprise to you.
Also this time I brought souvenirs from Russia with me
but there is still 1 thing I want to send to Mr. Maimoon.
3) Here are my marks.
Additional comments:
As for our tour guides, my marks for Mr. Safarudin, & Mr. Maimoon are 1000 000.
Mr. Safarudin was a real jewelry of our tours in Sumatra jungles. He supported us everywhere, was very easy to talk to, gave all necessary advice & really made our tours exciting.
Mr. Maimoon was very attentive to us & very pleasant. I felt that the tour guide cares about our comfort.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | ||
Tour Guides | Command of English | 4 | |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 4 |
|
Comfort | 4 | I had one problem in “Sabang->Casanemo Resort.” At breakfast they don’t have any labels on the meals. One day they provided rice & it turned out that it was with some fish. I didn’t understand that because there were some small fish or parts of it. I have a terrible allergy. Fortunately I had some medicine with me..
For “Bahorok->Camping polyester tent” I set 1 because it was really uncomfortable to sleep. It was like a hut & we slept almost on the ground. There is just a very thin mat. I already wrote in Mr. Safarudin’s review list: I hope that in the future Bahorok National park will organize comfortable tents & toilets. The place itself is fantastic & all guys (tour guides, cooks) are excellent. | |
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 4 | City tours were not very interesting. Jakarta city is overcrowded & traffic jams are terrible. If I know this in advance I’ll visit Jakarta just for 2 days instead of 4. | |
Too Tight or Too Loose? | 4 | Jakarta tours were too short. We spent not more than 3 or 3,5 hours a day for a tour (including time to arrive at the place). It was really vexing because after our Korean vacations I expected to be accompanied during the day with a tour guide.
That’s why I always ordered a packaged tour. I feel really uncomfortable in an unknown place without a guide… | |
Meals | 4 | Indonesian food is spicy for Russian people J | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Best regards,
Anna