NLT-161227-VJ73665 [Jan 6, 2017]

The Limjoco Family per VJ73665 Returned Safely Home to Manila on Jan 3. We are happy with Tour Guide Mr Hiraki and Grateful to you Doris for the tailor made Novaland Tour you arranged for us. Thank You! Randolph C Limjoco


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5We are very pleased with Ms Doris Tong’s professional service and ability to make last minute changes to our tailor made tour. She’s the best!

Tour Guides

Command of English

 4Mr Eiji Hiraki able to communicate clearly in both English and Spanish

Knowledge of Subjects

 5Mr Hiraki is also an artist able to illustrate important facts about the tour

Ability of Explain

 5Excellent with the use of his homemade art / drawings

Attitude

 5Positive and solid even under pressure

Flexibility

 5Able to assist and adapt to unexpected events / changes

Drivers and Cars

 4The FUSO mini bus provided by Novaland clean and good condition able to accommodate many pieces of baggage. Mr Wo San, the driver although unable to speak or understand English has possitive attitude, friendly and courteous.. nice guy!

Hotels

Location

 5The Hotel Nikko Osaka best location! Has subway access No 8 directly below the hotel accessable by the hotel lifts. Hotel a comfortable distance from the crowed Dotonbori

Comfort

 55-Star rooms and services with corresponding 5-Star Price

Sights or Activities

Worthiness of Visit

 5Very worthwhile to see / visit Osaka, Nara and Kyoto BUT never again between Dec 31 to Jan 3 due to too many Japanese on holiday making it nearly impossible to get table reservations in most top restaurants!

Meet Your Interests?

 5Yes

Too Tight or Too Loose?

 4Always better to put in at least one Free Day for rest and flexibility!

Meals

 1Most meals on our own due to the myriads of Japanese pre-booking all of the good places to eat!

Public Transportation (train, flight, cruise, etc.)

 5All modes of transportion Excellent as this is one of Japan’s best infastructure accomplishments  

Any Other Aspect

 Advise your your clients to avoid traveling to Japan between Dec 31 to Jan 3rd. 

Overall Score of the Whole Package

 4 Well done Doris vis a vis Novaland Tours!

NLT-161224-CJ77982 [Jan 4, 2017,  from America]


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

One minor glitch: day 6 the planned visit to Osaka castle was a dud: it was closed through January 1, 2017. Cost of entry tickets was refunded though.

Tour Guides

Command of English

 3

Ms. Isuzu's English was a bit wanting.  Mr. Hiroshi was fine.

Knowledge of Subjects

 3-5

Ms. Isuzu was a 3 while Mr. Hiroshi, 5.

Ability of Explain

 3-5

Ms. Isuzu was a 3 while Mr. Hiroshi, 5.

Attitude


 

Flexibility


 

Drivers and Cars

5

 

Hotels

Location

5

 

Comfort

5

 

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

5

 

Meals

5

 

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

4.5

All in all, a very satisfying tr

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

One minor glitch: day 6 the planned visit to Osaka castle was a dud: it was closed through January 1, 2017. Cost of entry tickets was refunded though.

Tour Guides

Command of English

 3

Ms. Isuzu's English was a bit wanting.  Mr. Hiroshi was fine.

Knowledge of Subjects

 3-5

Ms. Isuzu was a 3 while Mr. Hiroshi, 5.

Ability of Explain

 3-5

Ms. Isuzu was a 3 while Mr. Hiroshi, 5.

Attitude


 

Flexibility


 

Drivers and Cars

5

 

Hotels

Location

5

 

Comfort

5

 

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

5

 

Meals

5

 

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

4.5

All in all, a very satisfying tr

NLT-161220-CI75709 [Jan 4, 2017,  from Canada]


 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

       4.5

 

Tour Guides

Command of English

        4

 

Knowledge of Subjects

        4

 

Ability of Explain

        4

 

Attitude

        5

Both tour guides at Bangkok and Chiang Mai were excellent in service. Especially Mr. Pipit, due to flight delay, he had to get up at very early morning to pick up my parents from the airport.

Flexibility

      4.5

 

Drivers and Cars

      4.5

 

Hotels

Location

       4

 

Comfort

      4.5

 

Sights or Activities

Worthiness of Visit

      4.5

 

Meet Your Interests?

      4.5

 

Too Tight or Too Loose?

       4

 

Meals

       4

We had delicious and very inexpensive meals (lunch) as per tour guides' recommendations. However, since hygienic standards are a bit different between Canada and Thailand, both my bf and myself had stomach issues during the trip... It would be recommended to be taken to slightly upscale restaurants.

Public Transportation (train, flight, cruise, etc.)

       4

 

Any Other Aspect

       4

On Day 6 (Dec 26): Chiang Mai: Replace elephant camp with elephant jungle sanctuary orcare center; the request was not fulfilled as we were still driven to the elephant camp instead of an elephant sanctuary (there must be miscommunication between travel consultant and tour guide). However, we witnessed the elephants being treated fairly. So overall, we had a great time at the elephant camp.

Overall Score of the Whole Package

       4.5

 

 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

       4.5

 

Tour Guides

Command of English

        4

 

Knowledge of Subjects

        4

 

Ability of Explain

        4

 

Attitude

        5

Both tour guides at Bangkok and Chiang Mai were excellent in service. Especially Mr. Pipit, due to flight delay, he had to get up at very early morning to pick up my parents from the airport.

Flexibility

      4.5

 

Drivers and Cars

      4.5

 

Hotels

Location

       4

 

Comfort

      4.5

 

Sights or Activities

Worthiness of Visit

      4.5

 

Meet Your Interests?

      4.5

 

Too Tight or Too Loose?

       4

 

Meals

       4

We had delicious and very inexpensive meals (lunch) as per tour guides' recommendations. However, since hygienic standards are a bit different between Canada and Thailand, both my bf and myself had stomach issues during the trip... It would be recommended to be taken to slightly upscale restaurants.

Public Transportation (train, flight, cruise, etc.)

       4

 

Any Other Aspect

       4

On Day 6 (Dec 26): Chiang Mai: Replace elephant camp with elephant jungle sanctuary orcare center; the request was not fulfilled as we were still driven to the elephant camp instead of an elephant sanctuary (there must be miscommunication between travel consultant and tour guide). However, we witnessed the elephants being treated fairly. So overall, we had a great time at the elephant camp.

Overall Score of the Whole Package

       4.5

 

NLT-161224-CJ78879 [Jan 3, 2017]
Hi Cindy, so glad we got this package with you. And oh, we love Mr. Tamaka! Next time again. 

Judd
NLT-161002-MK66730 [Dec 27, 2016,  from America]
We encountered typhoon while in Busan this year.  Our tour guide Michelle took really good care of us.  However, we were unable to visit most of the places on our itineraries for Busan due to weather condition.  Hopefully next time in Busan it will be a better weather condition.
NLT-161218-VJ58843 [Dec 26, 2016]

Hi Doris, that's so nice of you.. will ask the pictures from my son.. hope to send the pictures within the week.. yes, we're so happy with our trip, and will surely come back 

Will send the form together with the pictures.

Thank you very much.  Happy New Year!!

Eileen


2017-01-04

​Hi Doris.. good afternoon.. I used my personal gmail account and hope you'll be able to download the pictures..  sorry, we don't have much pictures, please just pick up the best shots..  we can't think of any background music, please feel free to put in any background music as they fit.


To follow my evaluation form..


Thank you very much for the wonderful experience.


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Doris is there every step of the way until we get home.  She listens to our needs and adjusts itinerary for complete japan experience

Tour Guides

Command of English

 5

All are fluent in English

Knowledge of Subjects

 5

They know their country very well, and I can feel their sense of pride as Japanese people

Ability of Explain

 5

They were able to explain pretty well the history of the places we went

Attitude

 5

Love them all.. they always look at our welfare..Mr Sato is like a long time friend, we are comfortable with him even with a short time.. also with MrHirachi and Mr Hiro

Flexibility

 4

Easily adjusted the itinerary, and looked for stores where we can shop at cheap prices, and brought us to places where we had a good lunch

Drivers and Cars

 5

The vans are new, clean and the drivers are respectful

Hotels

Location

 4

The Hotels we stayed in are nice but expensive meals when you want food in the morning and evening

Comfort

 5

The beds are so soft and clean, all the amenities I expect were there

Sights or Activities

Worthiness of Visit

 5

Very worth it, am amazed by the beauty of the buildings and how strategically they were arranged, not blocking the sights, I love the flyovers

Meet Your Interests?

 5

Yes, the places I chose to visit amazed me so much

Too Tight or Too Loose?

 4

1st day is too tight for us, long walk until our feet aches.. but we’re okay on the 2nd-4th day because I noticed  we used elevators/escalators most of the time hahaha

Meals

 4

Food is great, but missed the street foods

Public Transportation (train, flight, cruise, etc.)

 4

Prompt and Well-Organized..  but not used to long walking J

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

The whole family is happy, and been wanting to visit japan again 


NLT-161220-EJ70630 [Dec 25, 2016]
Hi Emma, thanks for your concern. So far we really enjoy our trip. Ms Fujiki, our tour guide is very kind. 
Thanks once again to arrange this tour for us.
NLT-161221-VJ76519 [Dec 24, 2016]
Hi Doris,

How are you? 

I'm sorry, just read your mail.

Ms Chizuko was a nice tour guide, she speak good English and we all enjoyed the tour. 

Thank you very much


Regards,
Mayly
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