NLT-170917-FU89412 [Sep 19, 2017]

09-19:

Hi Alice thanks for checking on us.

Everything has been great so far.
The guide and driver are great.

The vehicule is fine, just for old people it would be nice to be able to recline the seat.

The hotels so far were great.

The one in Liverpool(Britannia Adelphi Hotel ) is not very clean and very old. But it's just one night.


09-28:

Hi Alice. We had a super great vacation. Thank you for making everything so easy for us!

NLT-170811-CK86554 [Sep 18, 2017]
We loved the whole trip, thank you very much for arranging it and making it perfect. I will definitely recommend your company to my friends.

NLT-170902-JJ83136 [Sep 13, 2017]


1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight of Too Loose?

 

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 can u organize golf tour

NLT-170901-DJ81840 [Sep 12, 2017]

Hello Siva,

Sorry for the response.  

Everything was perfect especially the hotel in tokyo and the tour . Hotel in Kyoto and Osaka is a little bit small for the 3 pax but its ok coz it's near to the train station. 

Again Siva thank you very much.

Best regards.

Aida
Sent from my iPad

NLT-170907-VJ87390 [Sep 7, 2017,  from America]
Mr. Shinji Miyano has been wonderful overall !! We are heading back to Narita now. Everyone is happy! Thank you so much. Cynthia
NLT-170827-WJ83160 [Sep 6, 2017]

Hi Whitney,

 

I already sent thephotos in 3 batches and I hope you find them in order.  For the feedbackrating, pls. see my inputs below

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Travel Consultant, Whitney is very much helpful from day 1 of communication until we arrived at Osaka Japan

Tour Guides

Command of English

 5

 Our tour guide, "O" is a very good conversationalist.

Knowledge of Subjects

 5

 He explained well the significant events or information on the 

Ability of Explain

 5

 sites and places we have gone and even history of the places

Attitude

 5

 we went.  He is very accommodating, friendly and thinks best of our welfare

Flexibility

 5

 Very flexible also to our needs 

Drivers and Cars

 2

 1st driver drives safely but attitude is not okay

2nd driver is not a defensive driver, he is texting or using phone while driving

Hotels

Location

 4

 

Comfort

 4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 

 

 

NLT-170901-MJ87944 [Sep 6, 2017]

Do you enjoy your tour today?

 Yes, our trip was good. The children enjoyed it especially at the deer park. Unfortunately, they felt not enough time playing with the deer :(

Does our guide and driver arrive on time?

 Yes both driver n guide arrived on time n we departed osaka on time at 8am.

It is fine if you are tired, just reply me at your convenient time.

 We were all very tired after the trip as much walking whole day.

NLT-170902-EJ85980 [Sep 6, 2017]
Hi Emma,

Thank you for checking on us. Yes, we were tired due to an early flight that got delayed. We had to get up at 1230am to make it to the airport on time. Because of that, we had a difficult time touring the city and taking public transport. But our tour guides, Mr. Tanaka and his assistant, were very accommodating and understood when we requested to call off the Imperial Palace tour.

The Mt. Fuji tour went smoothly at first except that the kids could not keep up with the 45 minute time alloted for lunch. Unfortunately, the restaurant did not allow us to take out the food so the kids only got to eat a little. Also, we got stuck in traffic on our way back to the hotel due to an accident.

But overall, the trip went well and everyone had a great time. We will definitely consider booking our tour with you again.

Thank you, Emma!
NLT-170906-MJ87244 [Sep 6, 2017,  from America]
We checked in at the hotel and got both packages. Thank you. The hotel room is quite representative. Small but cute. And we could cope with the stuffy room air I suppose ☺                                  </section>
        </hgroup>
        <hgroup class=
NLT-170824-MJ85959 [Aug 29, 2017]

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5 

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 

Too Tight or Too Loose?

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 

Any Other Aspect

 4

 Very good but I noticed that Tokyo was more expensive than Osaka in general. 

Overall Score of the Whole Package

 

 Tour exceed our expectations. There a lot to cover and not enough time. Beautiful country and very organized society. 

NLT-170801-FU81165 [Aug 20, 2017]

[03:07, 8/20/2017] Genna Ting: Hi Alice! at the airport now, thanks for the gift! was looking at whittard to take home and suddenly Ian gave us one! haha left the pocket wifi with Ian and he will be the one to send it to the post :)

Thanks for all the help! we had a wonderful time and all the guideswere really great! especially Ian! highly recommend him for your next tours toEngland and Scotland! Nothing but praises! 

NLT-170807-DJ87172 [Aug 18, 2017]

Dear Siva,

 

First of all please accept oursincere appreciation for the wonderful arrangements you made for our tour toJapan. All the sightseen tours were very interesting and enjoyable. The tourguides were up to date with all the information and was very educative.

Travelling to and from the hotels todesignated places of pickup  was not difficult at all and after the firsttwo days we were quite used to getting about.

 

Hotels which you had selected for uswere very comfortable and had easy access to all the pickup points and also tosome shopping areas. Staff members of all the hotels were very helpful at alltimes.

 

Once again Thank you very much forall the arrangements.

 

Chandrika and Suresh

 

Regards

 

Suresh Pathirana

Senior Assistant Secretary General - Operations

The Ceylon Chamber of Commerce

50 Navam Mawatha

Colombo 2

T.P 5588807,2324573,2421745-7

E-mail suresh@chamber.lk

www.chamber.lk

NLT-170717-CJ77103 [Aug 9, 2017,  from America]

Hi Cindy,

 

Thank you for your time and scheduling.  Our guide Hiroshi was excellent.  If ever we go to Hokkaido again, I will ask for him.

 

I will refer my friends to you for your help.

 

Aloha,

Roberta Richards




1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

(Cindy)

 4

 I don’t normally give 5 because no one is perfect.  I could not understand her English grammar at times.

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 4

 Had a few questions he couldn’t answer

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 4

 A little mixup sometimes about how long he was to drive.

Sights or Activities

Worthiness of Visit

 3

Ice cream making was disappointing;other sights were good

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 NA

 

Overall Score of the Whole Package

 5

 


1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

(Cindy)

 4

 I don’t normally give 5 because no one is perfect.  I could not understand her English grammar at times.

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 4

 Had a few questions he couldn’t answer

Ability of Explain

 4

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 4

 A little mixup sometimes about how long he was to drive.

Sights or Activities

Worthiness of Visit

 3

Ice cream making was disappointing;other sights were good

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 NA

 

Overall Score of the Whole Package

 5

 

NLT-170722-WJ86110 [Aug 4, 2017]

Hi Whitney, 

 

Thanks for checking.Travel was fun. It was GREAT!

Just one favor, can youplease remove Gil's name on 

your email movingforward. Just my name only. 

 

Hope you were able toreceive photos I've sent you. 

 

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Hotels

Location

 3

 The first hotel was tiny. Requested a queen bed if not king. The rest are ok. 

Comfort

 3

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 3

 It's ok

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 4

 

Overall Score of the Whole Package

 4

 

 

Thanks again. 
Sent from my iPhone

NLT-170730-FJ86440 [Aug 1, 2017]
                        
 Alice:  How is your tour today? Do you like our driver and vehicle?                        


Lasma: We really enjoy our trip and we like our driver. He is nice.  Thank you

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