NLT-161118-BJ69783 [Nov 21, 2016]
Hi Bruce,

We did great in Osaka,thanks to the direction you give, it really help us navigating the subways going to the meeting places of the tour. Though we find it difficult in going to Taisho Station because its very far from hotel but the people there are helpful even if they had difficulty in talking english. We did not use google map we just follow your map then we always ask someone we can trust along the way when we confuse to follow the map, hahaha very funny, isnt it? but it was exciting as well. And then to our way back to Kansai Airport i thought the Osaka Loop line will go straight to Kansai Airport but i was wrong because we need to transfer to JR west line. Thanks God that the lady beside me is very accomodating i ask her if we ride in the right train going to Kansai Airport but she told us no, so keep on asking her and then she offered help and lead us the way to the right track of the train going to the airport, so thats it. All in all, everything goes very well.

Olive and I will thank you and were looking forward to get in touch with you to our next destination or recommend Novoland Tours to our friends.

Again, thank you.

Regards,
Sonia & Olive
NLT-161111-DK76134 [Nov 13, 2016,  from New Zealand]
CLICK TO SEE THIS ITINERARY.

thank you.... all is going well...we have had a nice time!

thank you forall your help Siva... James


NLT-161028-FC76683 [Nov 11, 2016]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 NA

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 4

 

Flexibility

 4

 

Drivers and Cars

 4

 

Sights or Activities

Worthiness of Visit

 3

 

Meet Your Interests?

 4

 

Too Tight or Too Loose?

 3

 Okay. Just nice.

Meals

 3

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 

 

NLT-161018-CJ71094 [Nov 5, 2016,  from America]

Hi Cindy,


Below is my completed form.  Thank you again for all your help throughout this time.  Our trip to Hokkaido was wonderful!


Thanks,

On-Nei




Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Thanks Cindy for all your patience in the all the revisions made to our tour to address all our requests.

Tour Guides

Command of English

 3

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 Thank you to our tour guide and driver for taking us around Hokkaido.  We all enjoyed the trip.  They were very patient with us (especially with our 2yr old daughter). 


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Thanks Cindy for all your patience in the all the revisions made to our tour to address all our requests.

Tour Guides

Command of English

 3

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 Thank you to our tour guide and driver for taking us around Hokkaido.  We all enjoyed the trip.  They were very patient with us (especially with our 2yr old daughter). 

NLT-161008-ZK73452 [Nov 2, 2016,  from America]
CLICK TO SEE THIS ITINERARY.

Lynee -  I just flew in today so I will fill out the survey in the next few days.  I will say that all the guides were wonderful and I will highly recommend your company!

Karen

NLT-161029-BK76810 [Oct 31, 2016,  from America]
CLICK TO SEE THIS ITINERARY.
Hi Bruce,

The tour went really well. Steve was a great tour guide. Thank you for following up.

Sincerely 
Bethany 
NLT-161025-BK66697 [Oct 27, 2016,  from Australia]
CLICK TO SEE THIS ITINERARY.
Hi Bruce, 

Yes the tour was good! Thanks for the recommendation!
NLT-160924-CJ73018 [Oct 25, 2016,  from America]

评分表里客人给的各项都是5分。但是客人邮件也写了好多问题(所以实际上我认为总体只能有3分)


Hi Cindy,


How are you doing??  We just came back from Asia exactly 2 weeks ago. just about to get over with jet leg. Our trip to Singapore and Hong Kong was fantastic. I wish we planned more time in Singapore. There are too many new things to see and too little time. 
I noticed all the tour guide who picked us up WERE NOT as stated on file and that created a bit confusion at first. The best part of the whole tour were Hiroshima and Kyoto section, the 2 wonderful lady Ms Akemi Yagi and Ms Kay (who grew up in the States) did VERY FABULOUS job. Everything was perfect and great lunches too.
However the other 2 section Osaka and Hakone was VERY disappointing. Mr Tanaka  who did the Osaka section was a bit confusing, his English was difficult to understand at times, so we do a lot of reading and listening from other group’s tour agent. The lack of time (half day) and the hot weather does not help either. 
All of us are SO LOOKING FORWARD to Mt Fuji and Hakone, but it was the MOST DISSAPOINTING section of the tour. The tour Van has STRONG SMOKE SMELL . The tour guide ( a guy, I can not remember his name)   does not have any knowledge at some of the places on the itinareries eg. Oshino Kakai village (the location map and knowledge of the place) and the weather around Hakone . I think we spent too much time at Fuji visitor centre ( 60 min), He also DID NOT WARNED us that the weather at Mt Fuji 5th station. The weather WAS SO COLD as we did not have any jacket with us.  We end up walking around may be in 25 min, followed by Oshino Hakai Village. He describe the place by reading everything from the signage of the place ( we can do that for sure !!). followed by lunch recommended (it was great lunch though) . The rest of the day was driving around in the SMOKE FILLED VAN ( the driver smoke in the van !!!)  to Kachi Kachi ropeway, Lake Ashi cruise and Togendai ropeway . I felt the route was poorly planned and the tour guide was very inexperience.

Please let me know should you need any additional info.. Rose.

Attached are the photo of Ms Akemi Yagi Ms Kay, Mr Tanaka and ….mr ?


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 Ms Akemi Yagi & Ms Kay  

Tour Guides

Command of English

 5 

Knowledge of Subjects

 5 

Ability of Explain

 5 

Attitude

 5 

Flexibility

 5 

Drivers and Cars

 5 

Sights or Activities

Worthiness of Visit

 5 

Meet Your Interests?

 5 

Too Tight or Too Loose?

 great. 

Public Transportation (train, flight, cruise, etc.)

 a lot of walking 

Any Other Aspect

  

Overall Score of the Whole Package

  

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