We'll surely need your service again. We had a great experience and learned many things about the beautiful country of Japan.
Hi Doris,
Thank you for all the updates. Sorry that I didn’t response because I was busy with the kids during the trip. Since my husband got all the contacts and updates through the tour guide via WeChat, so I didn’t bother to check the emails.
Kyoto tour guide is fine as she was very helpful throughout the trip. I did made a mistake to stop at Kyoto instead of Osaka directly from Odawara because my husband and some of our tour members didn’t like to go to the tourist spot. So we have wasted the travelling time from Kyoto to Osaka.
Nevertheless, we have a great time in USJ and too bad that our schedule is tight. If not, I would like to spend more time in Hakone because the place is really beautiful.
Thank you very much. I would definitely plan another trip with you guys again.
Please send my regards to our tour guides and drivers in Japan and tell them that they are awesome!
Regards,
Pei Li
Hi Mona,
Many thanks foryour email. My whole family and I had a fantastic day with BK, visiting the twopalaces, the secret garden, the folk museum and the Bukhon village. BK is aterrific tour guide and driver. BK was very attentive to my parents especially,as well as to me and my sister. We liked the places we visited and BK offeredreally interesting information about the places we visited and about SouthKorea in general. The pace of the tour and the amount of walking is just right.
Thank you so muchfor all your help,
Eva
4/8
Hi mona,
Many thanks forchecking about the WiFi. I will check my email later tonite for your response.
The Seoul tourwas absolutely terrific. BK was an absolutely top-notch tour guide and driver.He is a really experienced tour guide and was very attentive to myparents, my sister and I. He managed our itinerary and dietary requirementsvery well. Jin in Jeju was also very good indeed.
My family and Iwill surely recommend your company to our friends in HOng Kong and New Zealand.
Kind regards
Eva
Good morning!
We’re having a really good time, thanks for your help. Our guide, Jay is doing a great job!!!!
Dear Yang,
I just want to say thank you for arranging a really wonderful day tour. Our tour guide Mr. Jade Kim was absolutely fantastic. We had a great day with him despite the rainy weather. From the beginning to end, he was top notch. Our Busan tour was a definite highlight of our trip and we cannot wait to recommend him and Tours Novaland to our friends.
Thank you again and we hope to do another tour with your company in the future.
Sincerely,
Len Alvarez
Did you have a pleasant trip in Jeju?
Yes. It was a good trip. Thank you.
Dear doris
Hi doris i have wonderful time in japan.. me rauf serve us so best.. thanks a lot to you to arrange out itenerarry so well..
I just returned to my Country last night. So far during the trip everything runs smoothly .The visiting places as stated in the ittenery almost are done.
The driver assigned to us can communicate
With us fluently both in English and Mandarin.
He did his duties perfectly, except he is a smoker
Thanks n regards ,
Djuwita
Thanks for your support.
Mr. Ota is very nice , professional and kind person.
Dog sledding team also very good people, kind .
We had good day .
Thanks to you and Mr.Ota , making our trip memorable .
Thanks
Kotesh
First we wanted to thank you for the great trip we had in China! We had zero problems with the trip and everything went smoothly.
However, we did want to share a specific experience that disturbed our last part of the trip - our guide in Beijing (Tom). We had two full days in Beijing with Tom and everything was going according to plan. On the second day of the trip (13/2/2018) he informed us that we have a relatively short schedule and that we are expected to finish at about 1:30 PM. We asked Tom about touring the Hutong and he mentioned that it would be with an additional cost since it is not part of the original tour plan (which we understood and was OK with us) and we told him that we need to discuss it before we decide.
During the day - we decided that we would prefer spending the afternoon on our own and let Tom know that we would go independently to the Hutong, and asked if the driver could place us there at the end of the tour (1:30 PM). Once he understood that we would not like to hire him to spend the afternoon with us - he became very angry with us, started walking very very fast and ahead of us (we were still on our original tour plan for the day and we had to walk very fast to keep up with him!) and if we dared to ask a question he would interrupt us in the middle and answer very fast and angrily.
This behavior remained until the end of the day and was very very unprofessional of him in our opinion.
We are not required to hire him for the rest of our time in Beijing and the fact that he behaved so rudely to us was very not pleasant (especially for my parents who are over 60 and did not understand why he is being so rude). He did ask the driver to take us to Hutong instead of the hotel as we requested but he gave us a very bad feeling since the moment we said we would tour the area alone.
The following day he picked us to the airport from the hotel and again - he was very silent, spoke with the driver in Chinese throughout the whole way to the airport and still behaved as if he was angry. Even when we gave him a tip at the end -- he did not say anything! Not even thank you.
I am writing this to you because I know (from this trip and our previous trip with you to South Korea) that you are a premium company that only works with the best, and we felt that you would like to know what happened with him. It was very not pleasant for me and my parents, and we felt it was very unprofessional of him.
Having said that - we had a great trip and we thank you for organizing it for us.
Best regards,
--Gal
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy was very friendly and helpful. We asked a lot of questions and made many changes to the itinerary and she happily assisted. She always replied promptly | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | Nori was the most experienced and knowledgable | |
Ability of Explain | 5 |
| |
Attitude | 5 | All our guides were very friendly, helpful and happy to answer any questions | |
Flexibility | 5 | We occasionally varied our plans and the guides were happy to assist | |
Drivers and Cars | 4 | The bus from Tokyo to Hakone was a little small because we had all our luggage that leg. Also Kyoto to Osaka and Osaka to airport were tight with luggage. | |
Sights or Activities | Worthiness of Visit | 5 | Good mix of historical, cultural and interesting sights for the group from teenagers to adults |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Good itinerary, not too rushed or busy | |
Meals | 5 | All restaurants were very nice and delicious food. Good variety too. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Train from Hakone to Kyoto was comfortable. | |
Any Other Aspect |
| The bus driver collecting us at Kyoto station did not have a name card, just tour booking number so hard to find | |
Overall Score of the Whole Package | 5 |
| |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy was very friendly and helpful. We asked a lot of questions and made many changes to the itinerary and she happily assisted. She always replied promptly | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | Nori was the most experienced and knowledgable | |
Ability of Explain | 5 |
| |
Attitude | 5 | All our guides were very friendly, helpful and happy to answer any questions | |
Flexibility | 5 | We occasionally varied our plans and the guides were happy to assist | |
Drivers and Cars | 4 | The bus from Tokyo to Hakone was a little small because we had all our luggage that leg. Also Kyoto to Osaka and Osaka to airport were tight with luggage. | |
Sights or Activities | Worthiness of Visit | 5 | Good mix of historical, cultural and interesting sights for the group from teenagers to adults |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Good itinerary, not too rushed or busy | |
Meals | 5 | All restaurants were very nice and delicious food. Good variety too. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Train from Hakone to Kyoto was comfortable. | |
Any Other Aspect |
| The bus driver collecting us at Kyoto station did not have a name card, just tour booking number so hard to find | |
Overall Score of the Whole Package | 5 |
| |
It’s been wonderful so far. A lot of different and new experiences. Thank you so much for arranging everything.
Yes the WiFi is helping us. The hotel is better located than the Toyoko inn but I think Park Hotel was more convenient because of its location and where Sunrise tours operates. But it’s a good way of exploring the different transportation systems here. We’re just heading back to our hotel and we’ll check the JR passes with the concierge. I will let you know if we’ve got the passes. Thank you for The heads up!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English |
| No tour guide |
Knowledge of Subjects |
| No tour guide | |
Ability of Explain |
| No tour guide | |
Attitude |
| No tour guide | |
Flexibility |
| No tour guide | |
Drivers and Cars | 5 | Car was nice. Driver was polite. | |
Hotels | Location |
| Not applicable |
Comfort |
| Not applicable | |
Sights or Activities | Worthiness of Visit |
| Not applicable |
Meet Your Interests? | 4 | It was foggy but it’s okay | |
Too Tight or Too Loose? |
| Not applicable | |
Meals |
| Driver suggested very nice restaurant though a little pricey | |
Public Transportation (train, flight, cruise, etc.) |
|
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
|
| |
Today’s tour guide named Ayumi was great, she showed us around and was very good in showing us Tokyo. My children enjoyed wearing the Kimono and walking around town with it. There was too much walking but it was great! We run out of time going to Tokyo Metropolitan observatory. Will do this tomorrow and see the Skytree tower as well on our own.
There’s so much to do today but since we were all tired we decided to end the day.
Today was great - and I say thank you for pairing us with such wonderful tour guide. Hope the next one is equally good or better ![</section>
</hgroup>
<hgroup class=]()
NLT-180110-JJ82627
[Jan 17, 2018, from Switzerland]
Quick Questions
Hi Lily,
I filled gave marks in the form below.Thank you very much!
Wish you all the best.
With best regards,
Svitlana Zagorodniuk
Your satisfactory toour services is always our top priorities. There are always improvements for usto get better and better. Would you do me a favor to fill in the formand give marks?
1=poor, 2=fair,3=good,4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |