^_^ Hi Emma,
Thank you very much for taking care our group, our tour is very well organized, our tour guilder ( Bonita) is perfect and very helpful.
Our group are very happy with the schedule.
We hope that we will have another tour with Novaland in the near future.
Thank again .
Sincerely Yours,
Steven Pham
Hi Cindy,
Overall tour was fine. There are a couple of things I want to comment and I'm glad you sent the survey. Please see my comments below. It was nice working with you and thanks for all of your help organizing the tour for us.
Cheers,
Chi
Aspect | Mark(1-5) | Advice or Remark | ||
Travel Consultant | 5 | I really appreciated Cindy's responsiveness and helpfulness and willingness to accommodate our requests on pricing, itinerary and changing of tour guide | ||
Tour Guides | Command of English | 3.5 | Bonita's English is decent but not fully sufficient as an English speaking tour guide yet I think she would be a wonderful in Korean speaking guide | |
Knowledge of Subjects | 3.5 |
| ||
Ability of Explain | 3 | She tried very hard to explain but it was rather difficult to understand because of the strong accent | ||
Attitude | 5 | She was very sweet and very helpful. Very prompt. | ||
Flexibility | 5 | Very accommodating | ||
Drivers and Cars | 3.5 | The van was sufficient for the amount of people but it was not very comfortable, especially when we had to commute more than an hour to some of the sites. Some people and I got a little bit of car sick .The car that was used for the transport to the airport on the last day did not have enough storage space for the luggages so some had to be placed on empty seats | ||
Hotels | Location | Not applicable | ||
Comfort | Not applicable | |||
Sights or Activities | Worthiness of Visit | 4 | The DMZ tour, the Fortress, Nami Island and Morning Calm Garden were good sights to visit. Two sights were considered a waste of time were the Ginseng Center (was only for a commercial purpose) and the Seoul Tower. It took time to commute there and we didn't learn anything from it. Could have saved the time for more shopping | |
Meet Your Interests? | 4 | |||
Too Tight or Too Loose? | 4 | |||
Meals | 3 | The bulgogi on the first day was good. The second was good because we paid requested to have bbq and paid additional 10,000 so we can get a good meal, but it wasn't quite enough food. The third day was the chicken soup and it was tasteless so we didn't like it. There were no dessert (in any of the 4 days meal) so we paid additional 5,000 for each table for fruit and they didn't provide much of anything. The last day was half bibimbap and half tofu soup. They were decent but again still not enough food. Luckily there were food stands outside we bought food/dessert there. | ||
Public Transportation (train, flight, cruise, etc.) | Not applicable | |||
Any Other Aspect | ||||
Overall Score of the Whole Package | 3.5 | |||
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | The drivers, tour guides, hotels, vouchers, tickets etc. were all very well coordinated, thus we were able to travel with confidence. | |
Tour Guides | Command of English | 3 |
|
Knowledge of Subjects | 5 | Fumiko knew a great deal. It would help if she would point out, stop and speak to both of us rather than talk while walking, and many times looking away while she spoke. | |
Ability of Explain | 3 | JTB guide in Hiroshima only spoke to a handful of people near her on the bus as well as at the sites so we could not hear most of it. | |
Attitude | 4 | Both Sachiko and Fumiko were enthusiastic and helpful. | |
Flexibility | 4 | Sachiko-san was very flexible when we requested a change by not going to the gardens but to drop us off at a shopping site near the train station so that we would have the afternoon free. | |
Drivers and Cars | 4 | Both were very polite, and both had good signage for pick up. The driver to Nagasaki airport was informative and conversed a lot more. It would be helpful for the driver picking up at airport to not be there 15 min. before arrival, as immigration and customs takes a long while. This driver had to wait over an hour, and we hope he was not upset. | |
Hotels | Location | 5 | Very convenient locations. Driver from Kansai to Mariott Shin-Osaka was very long but it was convenient for the Shinkansen the next day. |
Comfort | 5 | We loved all of our hotels, and the Hakata Dormy Inn, although small, was comfortable and most loved because of the onsen. | |
Sights or Activities | Worthiness of Visit | 4 | In cases such as the Kumamoto Castle, if the guides know ahead that repairs are not complete, we could have been informed ahead so another site may have been chosen. After a year, I did not realize that we would just be looking at the damages to the castle and not be able to go in. |
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 5 | Just right! It was great not to pack and unpack each day! | |
Meals | 5 | We got to try local dishes, which was our aim. | |
Public Transportation (train, flight, cruise, etc.) | 4 | Needed to do a lot of walking in Nagasaki in hilly terrain but it was all right. | |
Any Other Aspect |
| We appreciated that the itinerary left us free time in to explore on our own. We even looked for yatai in Hakata! | |
Overall Score of the Whole Package | 4 | Enjoyed our visit leisurely. We appreciate all the coordination Cindy did, as I was quite apprehensive. Everything fell into place because Cindy had everything ready at each city. We really want to explore the Kujyu-ku shima and the Gunkanjima, staying at country inns with onsen next year, after our other trips already planned. Thank you so very much, Cindy! Great job! | |
Hi Ma'am
We left Tokyo yesterday and dropped your wifi router
at the nearest mailbox,please inform me once you
got it.
For the grade marks:
Travel Consultant - 5 - Excellent Service from the
Start until now
From Tour Guides
Up to any other - 5 - Excellent Service too
Aspects
except
Public Transpo. -4 - Very Good but quite confusing
(Train) Due to Various Stations
Overall Score
Of the Package - 4.9 - Great Experience and
Superb Service
Yes, I am willing to share my experience in your FB page
and I will recommend it too to my friends who will travel.
Thank you so much and till my next booking.
Tina
Goo afternoon. We all left from Osaka yesterday with lots of lovely memories. We had an excellent holiday in Japan and everything about it was AMAZING. Tokyo is a very beautiful city and Mount Fuji and the Alpine was awesome. Just a pity that due to bad weather we could not go to the snow corridor. Osaka was also nice and we enjoyed the goodies in Dotenburi. The Universal studio was also wonderful, thank God that they had the fast pass.
Your service and arrangements were excellent. Both the guides in Osaka and Tokyo were very nice and helpful.
Overall a wonderful trip and thanks to you
Best regards
Laju
Hi, Alice:
I am very sorry for delaying to reply. I was out of state. The tour was fine. Alice the tour guide in South Korea was excellent. The first one at Nagasaki was not great. The rest were excellent. Thank you for all your help.
John Thomas
My family is very pleased with Mr. Tanaka's service. He is such a nice gentleman and blends well with our group. I also want to thank you again for all your help. I will surely get Novaland's service in the future.
I hope to talk to you again someday.
More power!
Have a blessed holy week.
Best regards
Jay was a funny guy, he speaks English so well! I was shocked that he only learned English thru watching American shows. I thought he lived in the states for some time!Transportation is okay too! Glad or bus has lots of space for us so it is not cramped! Maybe a bit improvement is when the bus parked far from the entrance of Hitchi, suggestion is maybe next time, they can drop off the passengers at the entrance if allowed :) And also, I thought Jay would be joining us inside the park, so as to show us th best spots to take photos, but I think he did not go in :) The park is beautiful but maybe time is a bit short to fully appreciate it. And the walks are long, maybe taking the train that goes around the park is a good idea to maximize time :) Then for the NAkaminato, we didn't have time to go around:( We just had lunch in one resto,we didn't get to see the actual market, and the restaurant we ate didn't have salmon and toro sashimi which my brother was looking forward to. But it isunderstandable since we requested to eat in a restaurant that serves tempurafor the kdis since they don't eat raw. Lastly, for the KAirakuen, also time isbit short, would have loved to roam around more, we didn't get to see much of the cherry blossoms trees there :( Maybe suggestion for other people touring is make the time earlier to be able to spend more time in each place :)
Dear Lynne
We are back our sweet home and back to workas well, so we will only be able to provide you with the photos next week.
About the evaluation report I am attachingit now.
Have a great day and we will talk laterthis year for our next trip in Japan in February 2018.
Best regards
CarlaFlores
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Ms. Lynee Zhao) | 5 | Lynne was the reason why we have travelled with Novaland to Japan: she was the first to reply, always helpful and willing to accommodate our requests and gave us excellent suggestions on how to make our first trip in Japan such a success. And she is the reason why we will go back to Japan next year with Novaland! | |
Tour Guide (Mr.Tsuyama Hiroshi) | Command of English | 3 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Always willing to help us by booking special restaurants to have dinner and made really good suggestions of visits whenever there was extra time to kill | |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotel (Hotel Kintetsu Kyoto Station) | Location | 5 |
|
Comfort | 4 | There was hardly any options for a western breakfast (e.g. no bread and no fresh fruit) but the room was very quiet | |
Hotel (Hotel Granvia Osaka) | Location | 5 |
|
Comfort | 2 (first night)-4 | On the first night we were given such a small (impossible to open the only suitcase we had brought and my husband could not fit the bed) and noisy room that we had to complain at the reception. On the following 2 nights we had a normal and quiet room. However the breakfast was excellent. | |
Hotel (Miyajima Kinsuikan Ryokan) | Location | 5 |
|
Comfort | 5 | Gorgeous dinner and amazing room | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Just perfect | |
Meals | All the lunch options suggested by our guide were perfect | ||
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 | The wi-fi router idea was fabulous. Please keep doing it Novaland! | |
Overall Score of the Whole Package | 5 | But there is still room for improvement: a guide with better command of English and the slightly wider rooms, if available with western breakfast as an option | |
| Aspect | Mark (1-5) | Advice or Remark | |
| Travel Consultant | 4 | ||
| Tour Guides | Command of English | 3 | |
| Knowledge of Subjects | 4 | ||
| Ability of Explain | 4 | ||
| Attitude | 5 | ||
| Flexibility | 4 | ||
| Drivers and Cars | 4 | ||
| Sights or Activities | Worthiness of Visit | 4 | Overall it's good. |
| Meet your Interests? | 3 | I expected to see Lake Kawaguchi on the trip that we took. Maybe I overlook my itinerary because we were not taken to that place. We were brought to a place where we were given an option to climb up 400 steps up to see a Buddhist Shrine to wait? Many of us ended up waiting in the coffee shop. | |
| Too Tight or Too Loose? | 4 | ||
| Meals | 2 | Pork was served with no other choice. We were moslem and we don't eat pork. Maybe this is something that needs to be improved. | |
| Public Transportation (train, flight, cruise, etc.) | 3 | ||
| Any Other Aspect | 3 | In Osaka, we had a walking tour and it was a very long walk for us at the age of 63 and 62 years old. We made it but it was really tiring. Maybe next time, other option can be provided. The places we were taken to were beautiful spots. | |
| Overall Score of the Whole Package | 4 | ||
We will collate and arrange to send the pictures but it will be a few days.
As for the trip, we enjoyed it. Mr. Gu was ok as a driver with basic english skills. He was quite helpful in recommending the restaurants. We really liked the kobe beef lunch we had at a restaurant called pound. As for the crab dinner, we felt it wasn't bad but it was too expensive for us. For the rest of the itinerary, we enjoyed it. Thanks.
Best regards,
Alvin