Thanks, Emma, we are having a great time.
Happy New Year to you! We are honoured to be involved.
Best wishes for 2017
Marian and Colin
---------------------------------------------------------
Dear Emma
We have been back at home for a week now and have had time to reflect on our wonderful time in China.
Thank you very much for organising such a special holiday in China for us. It was the most expensive holiday we have ever had but we realise this was partly due to Chinese New Year but mainly due to no English speaking larger tours being available at this time of year. The distances travelled also meant that internal flights needed to be used. We appreciated that you tried to book us into some smaller, simpler accommodation which is our preference and we stayed in some lovely guesthouses - thank you. We felt privileged to be in China for Chinese New Year and really appreciated the Guides and Drivers working over the holiday time. We hope that you had a good New Year!
I felt strangely moved to come back to China, the land of my birth! And we loved Guilin, the place where my parents met and got married. Our daughter will get married in May so we bought her a pearl necklace and earrings there to wear at her wedding in memory of her grandparents. [We also bought her 2 Chinese lanterns for the wedding with double happiness and the dragon and phoenix on them!] A Chinese school friend of mine recommended that we go to the Yangshuo Experience Show so our Tour Guide arranged that and we found it was an amazing end to a day spent among the Limestone pinnacles of the area. [I maybe should add that cycling on the wrong side of the road, for us, with all the electric scooters and other traffic is a very daunting thought for some of us - I personally was grateful to Henry, our Guide, for taking me on a tandem to a quiet road with no traffic. The scenery was very beautiful there even if the cycling terrified me.]
Thank you very much for the offer of compiling a photo flash. We would really appreciate that but hope it is all right if we wait for a few days as we plan to show our photos on a screen to some friends, and then we will have a better idea as to which pictures to use. We would like Chinese music to accompany the photos, please.
Thank you again for all your hard work.
With best wishes
Marian [and Colin] Martin
PS We were surprised that our Guides did not know about Novaland
Dear Lynee,
We are in Shanghai for our last evening before we head back to the States.I have to say our trip to Asia has been amazing, but our time with Bonita inBusan was definitely one of the highlights of the trip. We LOVED spending theday with Bonita…she was so enthusiastic, knowledgeable, flexible and fun!!! Weall give her marks of 5 in every category!!! Mr. E was an excellent driver, andit was so nice being dropped off and picked up at just the right spot at theright time. We will definitely recommend your company to anyone traveling toKorea! Thank you so much for making our wonderful visit to Busan possible, andplease let Bonita know we appreciate all she did for us! :}
Thank you for your photo flash offer, but I think we will pass.
Happy New Year!
Kay Fisher
Thanks Alice, both our driver and tour guide yesterday were Excellent!
Thank you again!
Nick
We really enjoyed our day yesterday with Mr Chong and Becca. We would have liked to be able to spend more time at the cultural village and BIFF square just wandering and tasting food but unfortunately not enough time to do it all.
Regards
Carol Alice: Have you got any feedback from Mr. James about our Nagasaki and Shimabara tour?
Mimi: Yes, they enjoy their tour.
Alice: I'm so glad to hear that! Hope we can serve other group for you in the future.
Mimi: Me too if got any FIT. Thanks & God bless.
Wishing you A Happy & Blessed Chinese New Year.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Excellent communication, recommendations and well planning skills on place and budget advice. | |
Tour Guides | Command of English | 5 | Most tour guide is very good in English. We like the tour guide Yuko Saga in Hokkaido. |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 5 | Tour bus driver is very focus on roads. | |
Hotels | Location | 5 |
|
Comfort | 5 | Small but comfortable. Onsen on Hakone is very pleasure. | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | just enough. | |
Meals | 5 | Hokkaido's seafood is the best. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Good arrangement and directions provided by knowledge consultant. | |
Any Other Aspect |
| *Tour guide for 1/2 days on Gion need some improvement as rush presenting the area. *Too short for photo activities for all the places due to time constraints. Example: travel on tour bus for two hours and only 30 minutes to see the area and take pictures. Going to Mt. Fuji 5th station can be long for photo and shopping activities. *More recommendations from local tour guide where to eat will be nice. | |
Overall Score of the Whole Package | 5 | Since this is the 1st time to Japan and the schedule is not too tight, We enjoy it very much and will go back again. | |
Dear Cindy,
I'm sorry for the late revert. We highly appreciate your service and assistant.Thank you and we hope to have a good business partnership with you.
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Aspect
Mark(1-
5)
Advice or Remark
Travel Consultant 4.8
Travel Consultant is good with
recommendations and open for
adjustments.
Tour
Guides
Command of
English
4
Average
Knowledge of
Subjects
4
Average
Ability of
Explain
4
Average
Attitude 4
Good and respectful
Flexibility 3
The guests thought that driver or guide didn’t
know they have Nara deer park added to the
itinerary, so maybe not communicated well.
Drivers and Cars 5
Good, enough space for all the
passengers and on-time.
Hotels
Location 4.5
Quite good location
Comfort 3
Very small room
Sights or
Activities
Worthiness of
Visit
4
Good, enjoyed the Kyoto and Nara
Day Tour
Meet Your
Interests?
4
Yes
Too Tight or
Too Loose?
4
The guests initally wanted to do the Nara deer
park first but was satisfied after all
Meals 3
Public Transportation (train,
flight, cruise, etc.)
Any Other Aspect
Overall Score of the
Whole Package
4
As Travel Agency, I think your service
is good and highly recommended.
Although, a little bit more expensive
and wasn’t easy to adjust with room
upgrades and transportation changes.
No need for photo flash. We rate ourguide, driver and tour a 4. Thank you, Virgil and Mariel Aoanan
Thanks for everything. Me Chen(接机司机) is cool! The hotel is very good. Thanks for arranging. We are very glad to have you.
Alice: Dear Jasmine, how is your trip so far?
Jasmine: Thank you for the plan, it's work out very smooth and as per schedule. We didn't manage to visit to Kachi-Kachi Ropeway due to the cable car out for maintenance. Thankfully the tour guide(中文导游菅敏岚) has work out another plan for us. It's really good.
Alice: Really? How about the tour of Matsumoto and snow monkey?
Jasmine: Hm... to be honest, I don't know that we have to walk about half and hour to see the snow monkey. the road is very slippery and it's only way to walk into jungle. That a bit dangerous. For senior that could be tough. But we make it.
------------------------------------------
Dear Alice,
I sincerely thank you and your team to work out this fantastic tour for me. We enjoyed and we have a very unforgettable experience in our tour.
To express mygratitude, below are my feedback. I'd rate 10 if I could unfortunately thereare only 5 the max.
Once again,Thank you thank you for all your effort. Please forgive me sometimes beingintrusive or disturbance during the weekend query. I really hope you don'tmind.
Have a nice day.
Warmest Regards,
Jasmine
Sent from my iPhone 6+
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Alice have been provide me the best services I have ever have and she is responsible and fast response even being disturbed during the weekend. She is able to fulfill my requirement, understand my needs and what's more she is very thoughtful to me. I'd like to give 10 marks instead of 5! | |
Tour Guides | Command of English | Na | We being communicated in mandarin so I have no idea about this section. |
Knowledge of Subjects | 4 | She is very knowledgeable she is able to provide us the best answers that she could, sometimes she will find out more with the local. | |
Ability of Explain | 4 | She is good in explanation and given us very clear messages. | |
Attitude | 4 | She is responsible and always open for discussion before any decision made. | |
Flexibility | 4 | She is good and flexible. Very kind of her to help us. | |
Drivers and Cars | 4 | Both driver are good and responsible | |
Hotels | Location | 5 | All are good and no complaint. |
Comfort | 5 | Very clean and we have a good rest without any unpleasant experience | |
Sights or Activities | Worthiness of Visit | 5 | All places that planned are worthy for visit. |
Meet Your Interests? | 5 | Yes. | |
Too Tight of Too Loose? | 3 | Hm.. a bit too rush in Day 3. & 4 it could be due to winter time, shops will close earlier compare to other day so the schedule a bit too rush and tight. Hope to have time for shopping. | |
Meals | 5 | Food is good and lovely. | |
Public Transportation (train, flight, cruise, etc.) | 5 | All are good, convenient and we all have a very comfortable ride without any hassles. | |
Any Other Aspect | Na | No | |
Alice: Dear Salwa, good afternoon! Have you enjoyed your stay in Snow Town?
Salwa: Yea Alice. Would like to say thank you so much for your help!
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | |||
Tour Guides | Command of English | 2 | |
Knowledge of Subjects | 3 | ||
Ability of Explain | 3 | ||
Attitude | 5 | ||
Flexibility | 4 | ||
Drivers and Cars | 5 | We got a huge bus, which was also very clean | |
Hotels | Location | NA | |
Comfort | NA | ||
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 5 | ||
Too Tight or Too Loose? | tight | However not your fault as we wanted to visit as many places as possible | |
Meals | |||
Public Transportation (train, flight, cruise, etc.) | NA | ||
Any Other Aspect | We appreciate Mr Tanaka helping us with the JR passes. Without his help we would not have been able to reach Kyoto early the following day. | ||
Overall Score of the Whole Package | 3.5 | ||
Kyoto: Mr Misaaki Tanaka
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | |||
Tour Guides | Command of English | 3 | |
Knowledge of Subjects | 4 | ||
Ability of Explain | 4 | ||
Attitude | 5 | ||
Flexibility | 3 | ||
Drivers and Cars | 5 | Very clean van and we like the driver | |
Hotels | Location | NA | |
Comfort | NA | ||
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 5 | ||
Too Tight or Too Loose? | Tight | But that was not your fault as we designed the tours to be able to see as many sights as possible | |
Meals | |||
Public Transportation (train, flight, cruise, etc.) | |||
Any Other Aspect | Mr Tanaka was very obliging. He did not want to just left us at Gion and he took time to bring us around Gion which my family and I enjoyed tremendously. Then he accompanied us all the way to the train station for our ride back to Tokyo. We appreciated the gesture very much! | ||
Overall Score of the Whole Package | 4 | ||
Yes we are back in Manila already and we had a great time. We enjoyed our tour in Busan with Ms. Yuri. I was going to send you an email to say exactly that, but you beat me with your email below.
We appreciate your offer about making a photo flash for us, we will surely send you photos and hopefully music as well, I hope you can wait for it as we will need to consider which photos to send :)I will find time to fill up the customer satisfaction survey soon.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Replies fast, Open to customization and requests. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Ms. Yuri was a fun tour guide and a native to Busan. | |
Flexibility | 5 | She offered an alternative sight which turned out to be a very fun and beautiful place, and better than the original planned. | |
Drivers and Cars | 5 |
| |
Hotels | Location | NA |
|
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 3 | Shabu Shabu did not have enough meat. | |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | NA |
| |
Overall Score of the Whole Package | 4 | Keep it up, the only disappointment we had was Lunch, we felt we were eating as Vegetarian. But overall we can look pass it as we enjoyed the rest of the tour. | |
I will check with the hotel later on the gift package.
Thanks again
Rgds,
The Limjoco Family per VJ73665 Returned Safely Home to Manila on Jan 3. We are happy with Tour Guide Mr Hiraki and Grateful to you Doris for the tailor made Novaland Tour you arranged for us. Thank You! Randolph C Limjoco
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5 We are very pleased with Ms Doris Tong’s professional service and ability to make last minute changes to our tailor made tour. She’s the best! Tour Guides
Command of English
4 Mr Eiji Hiraki able to communicate clearly in both English and Spanish Knowledge of Subjects
5 Mr Hiraki is also an artist able to illustrate important facts about the tour Ability of Explain
5 Excellent with the use of his homemade art / drawings Attitude
5 Positive and solid even under pressure Flexibility
5 Able to assist and adapt to unexpected events / changes Drivers and Cars
4 The FUSO mini bus provided by Novaland clean and good condition able to accommodate many pieces of baggage. Mr Wo San, the driver although unable to speak or understand English has possitive attitude, friendly and courteous.. nice guy! Hotels
Location
5 The Hotel Nikko Osaka best location! Has subway access No 8 directly below the hotel accessable by the hotel lifts. Hotel a comfortable distance from the crowed Dotonbori Comfort
5 5-Star rooms and services with corresponding 5-Star Price Sights or Activities
Worthiness of Visit
5 Very worthwhile to see / visit Osaka, Nara and Kyoto BUT never again between Dec 31 to Jan 3 due to too many Japanese on holiday making it nearly impossible to get table reservations in most top restaurants! Meet Your Interests?
5 Yes Too Tight or Too Loose?
4 Always better to put in at least one Free Day for rest and flexibility! Meals
1 Most meals on our own due to the myriads of Japanese pre-booking all of the good places to eat! Public Transportation (train, flight, cruise, etc.)
5 All modes of transportion Excellent as this is one of Japan’s best infastructure accomplishments Any Other Aspect
Advise your your clients to avoid traveling to Japan between Dec 31 to Jan 3rd. Overall Score of the Whole Package
4 Well done Doris vis a vis Novaland Tours!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4.5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Both tour guides at Bangkok and Chiang Mai were excellent in service. Especially Mr. Pipit, due to flight delay, he had to get up at very early morning to pick up my parents from the airport. | |
Flexibility | 4.5 |
| |
Drivers and Cars | 4.5 |
| |
Hotels | Location | 4 |
|
Comfort | 4.5 |
| |
Sights or Activities | Worthiness of Visit | 4.5 |
|
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 | We had delicious and very inexpensive meals (lunch) as per tour guides' recommendations. However, since hygienic standards are a bit different between Canada and Thailand, both my bf and myself had stomach issues during the trip... It would be recommended to be taken to slightly upscale restaurants. | |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect | 4 | On Day 6 (Dec 26): Chiang Mai: Replace elephant camp with elephant jungle sanctuary orcare center; the request was not fulfilled as we were still driven to the elephant camp instead of an elephant sanctuary (there must be miscommunication between travel consultant and tour guide). However, we witnessed the elephants being treated fairly. So overall, we had a great time at the elephant camp. | |
Overall Score of the Whole Package | 4.5 |
| |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4.5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Both tour guides at Bangkok and Chiang Mai were excellent in service. Especially Mr. Pipit, due to flight delay, he had to get up at very early morning to pick up my parents from the airport. | |
Flexibility | 4.5 |
| |
Drivers and Cars | 4.5 |
| |
Hotels | Location | 4 |
|
Comfort | 4.5 |
| |
Sights or Activities | Worthiness of Visit | 4.5 |
|
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 | We had delicious and very inexpensive meals (lunch) as per tour guides' recommendations. However, since hygienic standards are a bit different between Canada and Thailand, both my bf and myself had stomach issues during the trip... It would be recommended to be taken to slightly upscale restaurants. | |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect | 4 | On Day 6 (Dec 26): Chiang Mai: Replace elephant camp with elephant jungle sanctuary orcare center; the request was not fulfilled as we were still driven to the elephant camp instead of an elephant sanctuary (there must be miscommunication between travel consultant and tour guide). However, we witnessed the elephants being treated fairly. So overall, we had a great time at the elephant camp. | |
Overall Score of the Whole Package | 4.5 |
| |