Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Mona was excellent | |
Tour Guides | Command of English | 2.5 |
|
Knowledge of Subjects | 2 |
| |
Ability of Explain | 2 | Shanghai | |
Attitude | 1 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location |
|
|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) |
|
| |
Any Other Aspect |
| Tour guide was constantly on his phone for personal business or pleasure. He denied until I showed him pictures on my camera of his texting. Very poor guide. | |
Overall Score of the Whole Package |
|
| |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Mona was excellent | |
Tour Guides | Command of English | 3 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 | Busan | |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location |
|
|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) |
|
| |
Any Other Aspect |
| The tour guide was new but very pleasant & very competent. | |
Overall Score of the Whole Package |
|
| |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Excellent planner, Trustworthy Caring, Instant Responses, Reliable Promises and very Professional. | |
Tour Guides | Command of English | 5 | Except for Otaru, ,her English should be better |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 | Except for Otaru, it needs to be improved a lot. | |
Attitude | 5 | Except for Otaru, needs to decide a firm decision not always pleasing client to take a decision. | |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 4.99 |
| |
22/10
Ohhhgood morning ... Alice ... I think twice be4 I tell you this. whether should itell you this or not? I do not like to tell somebody bad. It does make meuncomfortable. but i have weight it for another aspect, means that it willbenefit your business.
Ijust felt very sorry to Ms Kemagai (Otaru). I feel that she is a good woman, trully.
Afterlunch .... she told us to meet in 30mins in the bus at 1500. Certainly at 1500,30 pax already in the bus. waiting another 20 mins, there are 4pax and Ms Keherself did not appear. I called her, she appologised that she did not call me.She said, that she got instruction that we will be returned to the ship at 1900instead of 1800 (if you remember, I requested it to you, and you told me, it isgranted).
So,to cut the story short, Ms Ke ran away back to the bus and aplologising to allof us that she did not tell us that due to that time extension we should goback to the bus at 1600 instead 1500. It was already 1530. So we have to waitanother 30mins for the 4 pax who are still wandering Otaru since Mrs K toldthem that we go back to the bus at 1600. What a waist. All my friends in thebus, were speechles. Not a good day at all for us.
Sorry,I had to tell you this unpleasent story.
Anyhow,that was something that accidently can happen anywhere anytime.
Themain thing is, everything is in the past, and I am personally really very happywith your service and assistance Alice.
Ifeel comfortable that for next tour I know exactly that I have somebodytrustworthy whom I can relly on .... it is ... YOU...
Mina and driver inBusan may have been personable (sorry, not driver. He didn't say a singleword nor did he smile) but very UNPROFESSIONAL! I would never request forthem again. They aren't positive assets of Novaland Tours.
Mr. Young in Seoulwas the complete opposite. He was very competent and very knowledgeableabout Seoul. He was very considerate and thoughtful of our needs andcapabilities as two of us were over 65 and couldn't walk too much uphill. His command of the English language was superb. He assisted us in everyway possible to translate our dealings with merchants, hotel staff and airportofficials. We were very satisfied with his service. He trulyrepresents superb customer service and is the best asset of Novaland Tours! My daughter, who is he General Manager of Jacks Tours Hawaii, gave himher business card and personally commended him on his service. We will beposting a picture we took with himon facebook and will forward you to use inyour advertisement
Our vacation to South Korea was a truly memorable one because of our super guide, Mr. Young.
He was very knowledgeable about Korea and kept us entertained from early morning till late at night. He took us to the best restaurants that were classy, affordable and tasty! He treated us as first class customers and we will be back requesting for his services! Thank you, Mr. Young!!
Hello Alice, Yes, everything is going well and we are having a lot of fun so far! Thank you.
Thank you so much. I will send a review to TripAdvisor. It was a wonderful experience and the guide and driver could not have been better.
Thank you.
Mary Bee
The trip went great. I was very happy with all aspects and have mentioned you favorably to some of my friends. Everything was 5/5.
Best wishes,
Mike
It is this morning walking tour, the tour guide only concentrates on.those who keeps up with her pace! Twoor three clients particular. Hername is Jun. Shewalks in front doesnt care about us at the back. Only two clients in front shekeeps talking to. I know its a walking tour, surely she needs to look after usas a group.
Thank for all your help and support during this trip. The pocket WiFi is easy to use but the post box is quite difficult to squeeze thru the package.
Cindy-
All transfers to airport/hotel were managed. Everyone is on their way home and TLT and I are at Jakarta airport for our flight. Thanks for putting together a seamless and efficiently organized trip. All the guides and drivers were excellent- hotels super (except Mercure- which was a bit shabby) and everything worked perfect.
Thanks again for all.
Regards,
Fran
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 | There were an issue about hotel pickup location for DMZ tour in Seoul that confused me. Other tours were fine. | |
Tour Guides | Command of English | 5 | They had good command of English |
Knowledge of Subjects | 4 | Most knew their stuff about landmarks | |
Ability of Explain | 4 | The explanations were good | |
Attitude | 3.5 | My Busan guide Mr. Hong was a little lazy about our last attraction. He left me at the market for 1.5 hours and I think were supposed to see Yongasan park but we didnt. So I felt the tour was incomplete. | |
Flexibility | 4 | Most were flexible. | |
Drivers and Cars | 5 | Drivers were very good. | |
Hotels | Location | 5 | Locations were very accessible close to train stations |
Comfort | 4 | Reasonable considering price | |
Sights or Activities | Worthiness of Visit | 4 | Overall, I had a fun time. There were a couple of issues mentioned above, but other than that it was a good value. |
Meet Your Interests? | 5 | Yes, it met my interest level and I saw everything I really wanted to see. | |
Too Tight or Too Loose? | 4 | Good, but the itinerary was a little hectic and I did feel tired towards end of trip to do things on my own. However, the tours were packed with the major sites so its give and take | |
Meals | 5 | I like the choice of restaurants | |
Public Transportation (train, flight, cruise, etc.) | 4 | The transportation was solid although Tokyo can be confusing. | |
Any Other Aspect | 5 | I just wanted to say. Michelle Kim was the best tour guide I had (from Busan). She was extremely friendly and nice. In addition. Kanako Seguchi from Japan was extremely nice as I was burned and she helped me find a drugstore to treat my wound and suggested other places to visit. Both are exceptional tour guides that went beyond the normal scope of just being a guide. | |
Overall Score of the Whole Package | 4.25 | Very good tour package..with a couple of issues but overall I was very satisfied. | |
We successfully returned home.
Sorry for delay. I was really busy at work & at home((
1) First of all I want to tell you great-great thanks!
You've done an amazing job for us!!!
I uploaded my photos from Indonesia here:
Also I attach photo with Mr.Safarudin & local jungle guy Dedy.
2) Can you send me your post address & post address of Mr. Maimoon.
I want to send a surprise to you.
Also this time I brought souvenirs from Russia with me
but there is still 1 thing I want to send to Mr. Maimoon.
3) Here are my marks.
Additional comments:
As for our tour guides, my marks for Mr. Safarudin, & Mr. Maimoon are 1000 000.
Mr. Safarudin was a real jewelry of our tours in Sumatra jungles. He supported us everywhere, was very easy to talk to, gave all necessary advice & really made our tours exciting.
Mr. Maimoon was very attentive to us & very pleasant. I felt that the tour guide cares about our comfort.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | ||
Tour Guides | Command of English | 4 | |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 4 |
|
Comfort | 4 | I had one problem in “Sabang->Casanemo Resort.” At breakfast they don’t have any labels on the meals. One day they provided rice & it turned out that it was with some fish. I didn’t understand that because there were some small fish or parts of it. I have a terrible allergy. Fortunately I had some medicine with me..
For “Bahorok->Camping polyester tent” I set 1 because it was really uncomfortable to sleep. It was like a hut & we slept almost on the ground. There is just a very thin mat. I already wrote in Mr. Safarudin’s review list: I hope that in the future Bahorok National park will organize comfortable tents & toilets. The place itself is fantastic & all guys (tour guides, cooks) are excellent. | |
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 4 | City tours were not very interesting. Jakarta city is overcrowded & traffic jams are terrible. If I know this in advance I’ll visit Jakarta just for 2 days instead of 4. | |
Too Tight or Too Loose? | 4 | Jakarta tours were too short. We spent not more than 3 or 3,5 hours a day for a tour (including time to arrive at the place). It was really vexing because after our Korean vacations I expected to be accompanied during the day with a tour guide.
That’s why I always ordered a packaged tour. I feel really uncomfortable in an unknown place without a guide… | |
Meals | 4 | Indonesian food is spicy for Russian people J | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Best regards,
Anna
As always, everything went well. We had to skip some parts since my grandma could not do much walking anymore.
Your kind gesture of sending her a cake and gift basket is much appreciated. This is the reason why I stay loyal to your company.
Thank you again
Reply on Wechat:
Hi Siva. Just to let you know, both Yanagawa and Dazaifu are nice. The boat ride at Yanagawa ( smaller version of boat ride in your home Guilin) and the eel there really good!
Thanks! You are the best! By the way the Glover hotel in Nagasaki is v nice And the ryokan is super nice. Have a good day!!
Thanks. Very pleased with your assistance. You are so efficient and have done an amazing job. You can tell your boss ( if you have one!) that your customer is fully satisfied with your service !! Once again, thanks and let me buy you some drinks or dinner if you are in Singapore.
Reply of TTS:
A big hug is enough! We also wait for your next time to China, we will welcome you, too!! Great bless!
邮件：
Hi Siva
Sorry for the slight delay. Please see response below. If there is anything further you need from me, let me know!
Sunny
I just noticed I left out the marks for the Travel Consultant – the mark should be 6 also!
Sunny
1=poor,2=fair, 3=good,
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 6 |
| |
Tour Guides | Command of English | 4.5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 6 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 4.5 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 4.5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Thanks again for arranging the Korea trip. It went better than expected. Despite missing the train to Seoul, mymother and I had a great time. She even decided to do the horsebackriding, although she couldn't make all of the hikes due to her feet. Therestrooms weren't an issue (except day 1) since my mom took some medicine. Bothof us enjoyed the private tours in Busan and in Seoul (with only one otherperson). I was impressed with the SM Town and the K-Pop experience. The tours in Jeju were good, although one of the Yeha bus guides startingtalking before the rest of the group caught up in the crater trails. Mymom said she was so impressed that she was looking forward to another visit toKorea. Also, I enjoyed the Nanta Musical, although Mr. Yoon didn't knowabout the event until I brought it up.
We have returned home from our holiday. Thank you for making our holiday memorable. We enjoyed it very much. I loved our cooking class.
Might I suggest when you send confirmation to hotels in Japan that you use both Japanese and the full English names (according to passports) of the clients because several of the hotels had difficulty finding our reservation even with the booking numbers because they were trying to translate Japanese script into English names that sometimes didn't match the passport we gave them.
We were happy with the hotel rooms although some were barely big enough to fit us and our suitcases (for example the Roynet hotels). The hotels were clean and very central and had very good breakfasts and good facilities. I particularly liked the Takayama Ouan which made us particularly welcome.
Our guides were very helpful and had reasonable to good English.
I didn't know enough about Japan before organising our tour. If I had known Haneda is closer to Tokyo, I would have gone through Haneda airport rather than Narita. I think Jetstar flys into Haneda too so it is a cheaper and quicker flying option. Perhaps this would be a suggestion you could offer clients.
Thank you again for an excellent holiday,
Sincerely,
Jane Tyson