NLT-171211-VJ84611 [Dec 20, 2017]

实际是FB好评

Although it is kind of scary to fully pay 15 pax tour fees in full before the trip, my worries were gone the moment the driver picked me up at the airport. Doris ( my contact in Novaland) even emailed me in the middle of the trip asking if I encountered any problems. Very good service from Doris and well done Novaland. Pls keep it up.

NLT-171211-RK92926 [Dec 15, 2017,  from New Zealand]
It was very good young is a very good guide. 
 It was really good thank you so much I loved technically  being in North Korea .
And the dmz and palaces were really good to see 

NLT-171208-EI88118 [Dec 13, 2017,  from America]
Hi Emma!

Thanks for checking in. We are all having a marvelous time!

Vas is one of the best tour guides I have ever had. She and our driver are taking very good care of us, especially my mom. We're fortunate to have them.

This trip is exceeding our expectations.

Many, many thanks to you for making such wonderful arrangements!

If any questions come up, I'll let you know.

Best regards,
Heartley

NLT-171210-NK86316 [Dec 11, 2017,  from America]

Nick:Did you have a pleasant trip yesterday?

Subhash:Yes we did.  


NLT-171130-BK91614 [Dec 6, 2017,  from Canada]
Outstanding Tour and Guide - Busan

First contact was Bruce who was excellent in providing us guidance, information and immediate communication making the booking easy and stress free. Bruce's follow up right before the trip, giving us direct numbers and names to our contacts really put us at ease. We had 3 different bookings on 3 different days and it was amazing that we had the same guide (Jade Kim)) for all three. Jade Kim was very knowledgeable and a pleasure to be with. His English was excellent. We were very impressed that Jade Kim went the extra mile to suggest some small changes in itinerary to make our tour even better. It was an overall GREAT experience!!

NLT-171205-FU92702 [Dec 6, 2017]

Alice: Dear Rosli, good morning! Have you enjoyed our tour yesterday? Do you like ourguide and vehicle?

DATO ROSLI: Yes very much. Thank you for your team's excellent service

Alice: Your satisfaction is the best awards to our work! Please feel free to ask me, if you have any questions during your days in London.

DATO ROSLI: OK.

NLT-171204-EJ85186 [Dec 5, 2017]
Hi Emma,

Noted on the gift package.  Yes, we like the tour.  We enjoy it very much.  The tour guide and driver are friendly and helpful.

Thanks,
Grace
NLT-171005-CK89564 [Nov 29, 2017,  from America]
please note that all categories receive the highest mark of 5 for Young Sik!  He was outstanding and without hesitation, I will recommend him.  As soon as I complete a letter to him, I will cc it to you also.

Thank you, again, for arranging a very memorable trip.  Look forward to working with you again.

Aloha,
Ione
NLT-171127-EJ89681 [Nov 29, 2017]
Hi Emma

Thks for everything! We enjoy our trip here in Hokkaido. 

Rdgs

Angela Yeoh 
NLT-171118-ZJ88935 [Nov 25, 2017]

Hi Lynee,

 

Good day. I'd just like to let you knowthat we are now home back in Cebu. We've had such a great time on our tour,thanks to you and to Novaland for planning such a great trip for us. We'veenjoyed a lot and made a lot of great memories. Until our next vacation. Thankyou so much. 

Allthe best,
NLT-171031-DJ89105 [Nov 21, 2017,  from Australia]

Hi Siva

 

Sorry it has taken awhile forus to give you some feedback.

We were extremely pleased withour tour and for the service you offered us.

All the tours were run veryprofessionally and the tour guides were excellent.

We thoroughly enjoyed our tripand are thinking of returning to Japan at some stage, in which case we wouldhave no hesitation in contacting you to help with our arrangements.

We also would recommend you tofriends who might be travelling to Japan.

Once again your promptresponse to emails and advising us of any changes was much appreciated.

 

Kind Regards

Rosalind and James Smith

NLT-171112-MJ91985 [Nov 17, 2017]
 Good morning, Melody. Everything is good. Arrived in Manila already. 
NLT-171012-NA81325 [Nov 16, 2017,  from America]
Dear Nick,
Thank you for trying to get some refund for our change in plans on our trip.  We really appreciated all of your efforts before & during our trip.  For me personally all my dealings with you were positive & I would certainly recommend you to any friends & family for travel plans.  I will encourage all my siblings to give you their feedback on all the tours we had since you rely on feedback to improve or change for future business.  Since we only returned on Sunday & it takes a little time to readjust to our daily lives after over a month away, please be patient.  
Thanks again on our behalf,
Genevieve Fong
NLT-171110-NJ91887 [Nov 16, 2017]
Hi Nick,

Yes we enjoyed the trip. 

Toshi is very kind tour guide. 

Thanks,

Kristine


NLT-171028-CK89735 [Nov 14, 2017]
Hi Cindy

Thank you very much

1=poor, 2=fair, 3=good, 4=very good, 5=excellent
 
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
 5
 Michelle was very helpful and friendly
Tour Guides
Command of English
 5
 
Knowledge of Subjects
 5
 
Ability of Explain
 5
 
Attitude
 5
 
Flexibility
 5
 
Drivers and Cars
 
 
Hotels
Location
 
 
Comfort
 
 
Sights or Activities
Worthiness of Visit
 5
 
Meet Your Interests?
 5
 
Too Tight or Too Loose?
 5
 
Meals
 5
 
Public Transportation (train, flight, cruise, etc.)
 
 
Any Other Aspect
 
 
Overall Score of the Whole Package
5 
 
 
 
best regards
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