HI Lynne,

Apologies for my late response.

Please find our comments as below

 Regards,

Joanna

Hello Alice! We have returned from our wonderful trip to Korea and I wanted to thank you so much for your assistance in helping us plan our trip!

Iknow reviews are very important and so wanted to give some feedback on somethings.  First of all my family really enjoyed the itinerary that you setup for us! It was a great combination of everything from site seeing toactivities, etc.  We loved everything and it was a great amount of things,so we felt like we really got to use our short time there to the best waypossible!!! Thank you so much for that and of course for your patience andkindness with dealing with my countless questions and emails.  We willdefinitely be seeking your assistance again in the future.

Thenext is the hotels.  We really enjoyed the center mark hotel! It was in agreat location and the hotel itself was clean and staff helpful.  Thecrown harbor hotel was a little older but still a great hotel.  Our onlyissue was the location, wasn't really close walking distance for my parents whowere a little older but thanks to your upgrade of private tours it was notreally an issue.  Just wanted to mention for future patrons.  

Theonly other issue was the taxis.  Thank you so much for including ourhotels in English and Korean! Our only problem was we asked several taxis inBusan and Seoul and had difficulty and resistance, so in Busan when we arrivedwe ended up walking to our hotel.  And in Seoul we took the subway. Just wanted to mention so that others are aware especially when you've had along day and have luggage and older travelers.  Again thank you though foryour assistance in trying to make it easier for us.  

Theother issue was the pocket Wi-Fi.  Almost every day we seemed to run outof data, which was weird because we didn't use it nearly as much as in Japanand never had an issue there, so was unsure why we were having so muchissues.  But it was okay.

I'msorry I had to mention those things but hope that maybe it will help others.

Nowto the 2 tour guides we had in Seoul and Busan.  They were both so amazingand was the perfect guides for my family.  Joan and Jade both made us feelcomfortable and by the end of our trip we felt they were family taking usaround.  Joan was so funny and really tried to help us when we lost ourcamera.  You can see she loves talking to people and had such a bigheart.  Jade was also so friendly and made us feel so comfortable. He added extra sites in between and we loved them all.   They wereboth so knowledgeable in their city and history and so patient with us. They both never made us feel like we needed to rush and was still great atkeeping us at a good pace so that we can do everything.  They really tookcare of us and made sure we were always comfortable.  They are suchawesome tour guides and already said we will recommend them for future visitorsof our friends and family.  I just wanted to make sure I give them thepraise that the deserve!!!! Amazing amazing guides but more importantlypeople.   

You three have helpedmake my family's vacation so wonderful and memorable, and we really appreciateit all!!! Thank you again for everything 

WhatsApp with Theresia:

Sorry it took so long to do evaluation. Wehad a fantastic time. Everything was fantastic. Everything is a 5 except Hotelcomfort 4. Only issue is that Japanese beds are very firm which I finduncomfortable.  Obviously not something you could control.

Very good travel plans and service fromyou. Thank you so much. 

Anne Gabriel and Pat Hines 

1=poor, 2=fair, 3=good, 4=very good5=excellent

Hi Doris,

 

Sorry for the late reply. There is no need for the photo flash, many thanks anyway.

See below our reply.

Ana

 

 

 

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Very responsive and helpful
Tour Guides	Command of English	3	Sometimes they found difficult to explain things in English, especially the lady from Nagasaki.
	Knowledge of Subjects	4
	Ability of Explain	4
	Attitude	5	Both guides, great attitude, very friendly and nice people
	Flexibility	5
Drivers and Cars		5
Hotels	Location	5
	Comfort	3	The hotel in Kyoto was very old and the rooms were smelly despite being non-smoke. We even asked to be changed and the smell continued.
Sights or Activities	Worthiness of Visit	4	Really interesting and enjoyable trip.
	Meet Your Interests?	4	Yes, but at some point it was too much of temples and sightseen towers, we think we could have include other activities. Fukuoka and Nagoya could have been skipped and maybe spend one more night in Hakone and Kyoto.
	Too Tight or Too Loose?	5	Perfect to travel with a baby.
Meals		5
Public Transportation (train, flight, cruise, etc.)		5
Any Other Aspect			All the train and other trip suggestions were very useful. The Wi-Fi was a great add.
Overall Score of the Whole Package		4

Hi Whitney, 

How are you? I'm so sorry it took a long time for me torespond. 

I attached below our pictures from Japan. The background musicthat we choose is A Sky Full of Stars by Coldplay. 

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 Japan 2017

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By the way, could you send my gratitude to Sya-san? I wasn'table to thank him properly last time. I texted him through the contact numberyou gave me, but I think he didn't receive it. Please tell him thank you​​ for his service. 

After a lot of mail exchange between us, we were finally able togo to Japan. Thank you, Whitney! It was an amazing experience. I will surely goback to Japan!

Here is our answer to the form you gave me last time. 

1=poor,2=fair,3=good, 4=very good5=excellent

Sincerely,

Jason

Hi Lynee,

I will get those photos to you soon. Pleasesee below for the form that I filled out.

Thanks

1=poor, 2=fair,3=good, 4=very good5=excellent