评分表里客人给的各项都是5分。但是客人邮件也写了好多问题（所以实际上我认为总体只能有3分）

Hi Cindy,

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		Ms Akemi Yagi & Ms Kay
Tour Guides	Command of English	5
	Knowledge of Subjects	5
	Ability of Explain	5
	Attitude	5
	Flexibility	5
Drivers and Cars		5
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	great.
Public Transportation (train, flight, cruise, etc.)		a lot of walking
Any Other Aspect
Overall Score of the Whole Package

22/10

Ohhhgood morning ... Alice ... I think twice be4 I tell you this. whether should itell you this or not? I do not like to tell somebody bad. It does make meuncomfortable. but i have weight it for another aspect, means that it willbenefit your business.

Ijust felt very sorry to Ms Kemagai (Otaru). I feel that she is a good woman, trully.

Afterlunch .... she told us to meet in 30mins in the bus at 1500. Certainly at 1500,30 pax already in the bus. waiting another 20 mins, there are 4pax and Ms Keherself did not appear. I called her, she appologised that she did not call me.She said, that she got instruction that we will be returned to the ship at 1900instead of 1800 (if you remember, I requested it to you, and you told me, it isgranted).

So,to cut the story short, Ms Ke ran away back to the bus and aplologising to allof us that she did not tell us that due to that time extension we should goback to the bus at 1600 instead 1500. It was already 1530. So we have to waitanother 30mins for the 4 pax who are still wandering Otaru since Mrs K toldthem that we go back to the bus at 1600. What a waist. All my friends in thebus, were speechles. Not a good day at all for us.

Sorry,I had to tell you this unpleasent story.

Anyhow,that was something that accidently can happen anywhere anytime.

Themain thing is, everything is in the past, and I am personally really very happywith your service and assistance Alice.

Ifeel comfortable that for next tour I know exactly that I have somebodytrustworthy whom I can relly on .... it is ... YOU... 

Mina and driver inBusan may have been personable (sorry, not driver.  He didn't say a singleword nor did he smile) but very UNPROFESSIONAL!  I would never request forthem again.  They aren't positive assets of Novaland Tours.

Mr. Young in Seoulwas the complete opposite.  He was very competent and very knowledgeableabout Seoul. He was very considerate and thoughtful of our needs andcapabilities as two of us were over 65 and couldn't walk too much uphill. His command of the English language was superb. He assisted us in everyway possible to translate our dealings with merchants, hotel staff and airportofficials.  We were very satisfied with his service.  He trulyrepresents superb customer service and is the best asset of Novaland Tours! My daughter, who is he General Manager of Jacks Tours Hawaii, gave himher business card and personally commended him on his service.  We will beposting a picture we took with himon facebook and will forward you to use inyour advertisement

Our vacation to South Korea was a truly memorable one because of our super guide, Mr. Young.
He was very knowledgeable about Korea and kept us entertained from early morning till late at night.  He took us to the best restaurants that were classy, affordable and tasty!  He treated us as first class customers and we will be back requesting for his services!  Thank you, Mr. Young!!

Thank you so much.  I will send a review to TripAdvisor.  It was a wonderful experience and the guide and driver could not have been better.

Thank you.

It is this morning walking tour, the tour guide only concentrates on.those who keeps up with her pace! Twoor three clients particular. Hername is Jun. Shewalks in front doesnt care about us at the back. Only two clients in front shekeeps talking to. I know its a walking tour, surely she needs to look after usas a group.

Thank for all your help and support during this trip. The pocket WiFi is easy to use but the post box is quite difficult to squeeze thru the package.

1=poor, 2=fair,3=good, 4=very good5=excellent