Attached is my rating sheet. Overall, we were happy with the services of Novaland and the guides you provided.
My friend, Jing Cayamanda, will email the photos to you from the US. She is the one who has many photos taken. She just went back to LA from Manila only yesterday.
Kindly give me the email address of Yuko, our guide in Nagasaki. I was not able to thank her and give her some gratuity when we boarded the ship from Nagasaki. I couldn't find her in the crowd.
Thank you very much for making our Japan/Korea trip enjoyable and memorable! More power to Novaland!
Best regards,
Elvie
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
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Tour Guides | Command of English |
3.5 Jay 3.0 Frank 4.0 Yuko |
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Knowledge of Subjects | 3.5 Jay 4.0 Frank & Yuko |
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Ability of Explain | 3.5 Jay & Frank 4.0 Yuko |
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Attitude | 3.0 Jay 3.5 Frank 4.0 Yuko |
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Flexibility | 3.5 Jay & Frank 4.0 Yuko |
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Drivers and Cars | 3.5 | Better if bus has own wheel chairs | |
Sights or Activities | Worthiness of Visit | 4.0 |
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Meet Your Interests? | 4.0 |
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Too Tight or Too Loose? | 4.0 |
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Meals | 3.5 |
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Public Transportation (train, flight, cruise, etc.) | 4.0 |
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Any Other Aspect |
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Whatsapp收到的评价：
Siva, Hello,
This is our last day in South Korea.
I would like to give a few important things:
South Korea's first day is not good and you know why.
But the rest of the days were wonderful and excellent.
Our guide was great, wonderful, patient, like to help, all the team love him very much.
The guide made the trip to South Korea for something different and refreshing.
I spoke this evening with the great director his Master Yeong if I remember well his name, And I told him about the trip and guide and he was to hear what I said.
I would like to tell you and the company you represent a lot about the investment and effort for us, maybe we'll meet in the future.
Best Regards,
Gabay Yosef
邮件评论：
Siva, Hello again,
I would like to respond to your questions:
Your question number 1 :
Planning the trip was carried out in front of you a fewmonths ago was excellent, I received all necessary assistance, you were verypatient and kind.
I generally feel good and wonderful about a trip to SouthKorea.
All 4-star hotels and 3 stars Hotels that during thetrip which was good except hotel Staz that was no good and very bed.
Contact with you by whats app was veryimportant and significant to the success of the trip.
The guide Mr Fred was wonderful, helped us veryworried that there will be problems, solve problems quickly and admirably, verysympathetic and gives a good feel for each people group.
The places we visited were conducted in accordance withthe plan and were quite good and attractive, except for the first day all the timehas been wasted on replacing Hotel Stzaz The infamous.
Your question number 2 Where can we improve to bebetter and stronger?
Ok Siva I think that you can be better if you makeseveral things:
1. Not plan visits to important andinteresting places in weekend, And holidays for example we were not able to raise the edge of Seoul Tower because of Manypeople.
2. To advise and guide the tourists about thefinancial costs of laundry in hotels, our
4 people paid US $ 740 for the hotel Lotte city givenfor washing clothes. For this price you could buy new clothes instead ofwashing, it leaves not good taste for tourists.
This price can wash clothes for six months in manyhotels.
Although the guide was excellent but it can be improved:during the journey on the road to give an explanation of what you see on theway.
I hope the information I have given you will help you getbetter.
Best regards
Gabay Yosef
Just a quick note to let you know that the trip has been going smoothly. We are flying to Jeju today. The hotel in Busan is perfectly situated. We are in the old city and it is so much more fun to be here in the evenings. We visited the beach area and walked around all of the modern skyscrapers but I think it would have been too impersonal at night. In the old city there is activity and loads of people walking at night. We are really enjoying ourselves. Thank you. Karen
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Reliable, Answered emails quickly, Highly recommend | |
Tour Guides | Command of English | 4 |
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Knowledge of Subjects | 4 |
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Ability of Explain | 4 |
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Attitude | 5 |
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Flexibility | 5 | Pleasant, reliable young man. Enjoyed him | |
Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | 5 |
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Overall Score of the Whole Package | 5 | Highly recommend | |
We are very much enjoy our tour.
16.05.06:
Himiss alice,
Ill take this opportunity to say thank you for your service you providedus when we are in japan.we really had fun except for the accident.but we arethankful that everyone was fine specially mr.tanaka because he was bang by thewindow during the accident.mr.son was very polite too,he spoke english well andwe were educated by him about japan.
Again thank you novaland and miss alice chen.
Till next time! Godbless.
1=poor,2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 4 | Tokyo guide very good, Osaka guide poor and acting as a teacher with kids, |
Knowledge of Subjects | 4 | Tokyo, Hiroshima, Kyoto/Nara = 5; Osaka = 3, Mt.Fuji=2 | |
Ability of Explain | 3 | Tokyo guide very good and sharing lots of information. Osaka guide poor explanations, acting as a teacher with kids and commanding us around, also strange attitude towards some people in her group. Kyoto/Nara and Hiroshima very good guides, with explanations and good attitudes. Mt.Fuji/Hakone very nice and happy guide but all she talked about was just the lunch (many times repeating). | |
Attitude | 4 | Everyone had a good attitude except of the unpleasant guide in Osaka (teacher style and treating us like kids) | |
Flexibility | 2 | I give it a 2 because many times there was no time to look around properly in the sites, too short time was given to us, no time to go to the toilette and in Hiroshima we’ve dropped and lost something on one side of the big memorial park, asked the bus to just go around to pick it up, but the guide refused. It would have just costed another 5 minutes for the bus. On the other hand we always had to wait in the morning for the tour to start, even though we were asked to be at the meeting point 10 min. earlier, the tour would start 5-10 min. later, therefore we were the ones waiting 15-20 min. So we don’t think Japanese are so punctual as it was told us. | |
Drivers and Cars | 5 | No issues. | |
Hotels | Location | 5 | Excellent location for most of the hotels just being outside of the shin train station. Especially useful in terms of late arrival, getting to the subway and buying food. Can recommend this for a busy trip, saved us a lot of time. |
Comfort | 4 | 2x we received smoking room, once in Kyoto and once in Himeji. Were told by staff there is nothing available. This should not happen if customer books non-smoking room. No one likes to sleep in smelly rooms. Hotel in Himeji is very overrated, looks old and run down, should not be qualified as 4 star in comparison to other hotels. Park Royal and Sheraton in Tokyo were the best hotel rooms (size, amenities, bathroom, coffee machine), Granvia Hiroshima was next in line, followed by Granvia Osaka (although breakfast finishes too early at 9 am) and Kintetsu Kyoto. The Ryokan in Hakone was nice as well, although hard to compare as we’ve never stayed in a similar one. | |
Sights or Activities | Worthiness of Visit | 4 |
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Meet Your Interests? | 4 |
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Too Tight of Too Loose? | 3 | Was too tight, especially in Kyoto. In Hiroshima no proper time in the museum. Tokyo was the best in terms of enough time to walk and look around. Osaka tour was poor, concentrated on business centre and castle only. Boat tour had no clear explanation in English as the loud speaker in the boot was too silent. | |
Meals | 3 | Japanese food in Fuji was cold on the table, even the fried food, Kyoto was a school canteen type with a long line of tourists and no table to sit down. Very nice food in Osaka but lunch at 11.30 is way too early! Best food was in Tokyo in terms of service, quality and location. | |
Public Transportation (train, flight, cruise, etc.) | 4 |
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Any Other Aspect |
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