Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Excellent communication, recommendations and well planning skills on place and budget advice. | |
Tour Guides | Command of English | 5 | Most tour guide is very good in English. We like the tour guide Yuko Saga in Hokkaido. |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 4 |
| |
Drivers and Cars | 5 | Tour bus driver is very focus on roads. | |
Hotels | Location | 5 |
|
Comfort | 5 | Small but comfortable. Onsen on Hakone is very pleasure. | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | just enough. | |
Meals | 5 | Hokkaido's seafood is the best. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Good arrangement and directions provided by knowledge consultant. | |
Any Other Aspect |
| *Tour guide for 1/2 days on Gion need some improvement as rush presenting the area. *Too short for photo activities for all the places due to time constraints. Example: travel on tour bus for two hours and only 30 minutes to see the area and take pictures. Going to Mt. Fuji 5th station can be long for photo and shopping activities. *More recommendations from local tour guide where to eat will be nice. | |
Overall Score of the Whole Package | 5 | Since this is the 1st time to Japan and the schedule is not too tight, We enjoy it very much and will go back again. | |
Dear Cindy,
I'm sorry for the late revert. We highly appreciate your service and assistant.Thank you and we hope to have a good business partnership with you.
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Aspect
Mark(1-
5)
Advice or Remark
Travel Consultant 4.8
Travel Consultant is good with
recommendations and open for
adjustments.
Tour
Guides
Command of
English
4
Average
Knowledge of
Subjects
4
Average
Ability of
Explain
4
Average
Attitude 4
Good and respectful
Flexibility 3
The guests thought that driver or guide didn’t
know they have Nara deer park added to the
itinerary, so maybe not communicated well.
Drivers and Cars 5
Good, enough space for all the
passengers and on-time.
Hotels
Location 4.5
Quite good location
Comfort 3
Very small room
Sights or
Activities
Worthiness of
Visit
4
Good, enjoyed the Kyoto and Nara
Day Tour
Meet Your
Interests?
4
Yes
Too Tight or
Too Loose?
4
The guests initally wanted to do the Nara deer
park first but was satisfied after all
Meals 3
Public Transportation (train,
flight, cruise, etc.)
Any Other Aspect
Overall Score of the
Whole Package
4
As Travel Agency, I think your service
is good and highly recommended.
Although, a little bit more expensive
and wasn’t easy to adjust with room
upgrades and transportation changes.
No need for photo flash. We rate ourguide, driver and tour a 4. Thank you, Virgil and Mariel Aoanan
Thanks for everything. Me Chen(接机司机) is cool! The hotel is very good. Thanks for arranging. We are very glad to have you.
Alice: Dear Jasmine, how is your trip so far?
Jasmine: Thank you for the plan, it's work out very smooth and as per schedule. We didn't manage to visit to Kachi-Kachi Ropeway due to the cable car out for maintenance. Thankfully the tour guide(中文导游菅敏岚) has work out another plan for us. It's really good.
Alice: Really? How about the tour of Matsumoto and snow monkey?
Jasmine: Hm... to be honest, I don't know that we have to walk about half and hour to see the snow monkey. the road is very slippery and it's only way to walk into jungle. That a bit dangerous. For senior that could be tough. But we make it.
------------------------------------------
Dear Alice,
I sincerely thank you and your team to work out this fantastic tour for me. We enjoyed and we have a very unforgettable experience in our tour.
To express mygratitude, below are my feedback. I'd rate 10 if I could unfortunately thereare only 5 the max.
Once again,Thank you thank you for all your effort. Please forgive me sometimes beingintrusive or disturbance during the weekend query. I really hope you don'tmind.
Have a nice day.
Warmest Regards,
Jasmine
Sent from my iPhone 6+
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Alice have been provide me the best services I have ever have and she is responsible and fast response even being disturbed during the weekend. She is able to fulfill my requirement, understand my needs and what's more she is very thoughtful to me. I'd like to give 10 marks instead of 5! | |
Tour Guides | Command of English | Na | We being communicated in mandarin so I have no idea about this section. |
Knowledge of Subjects | 4 | She is very knowledgeable she is able to provide us the best answers that she could, sometimes she will find out more with the local. | |
Ability of Explain | 4 | She is good in explanation and given us very clear messages. | |
Attitude | 4 | She is responsible and always open for discussion before any decision made. | |
Flexibility | 4 | She is good and flexible. Very kind of her to help us. | |
Drivers and Cars | 4 | Both driver are good and responsible | |
Hotels | Location | 5 | All are good and no complaint. |
Comfort | 5 | Very clean and we have a good rest without any unpleasant experience | |
Sights or Activities | Worthiness of Visit | 5 | All places that planned are worthy for visit. |
Meet Your Interests? | 5 | Yes. | |
Too Tight of Too Loose? | 3 | Hm.. a bit too rush in Day 3. & 4 it could be due to winter time, shops will close earlier compare to other day so the schedule a bit too rush and tight. Hope to have time for shopping. | |
Meals | 5 | Food is good and lovely. | |
Public Transportation (train, flight, cruise, etc.) | 5 | All are good, convenient and we all have a very comfortable ride without any hassles. | |
Any Other Aspect | Na | No | |
Alice: Dear Salwa, good afternoon! Have you enjoyed your stay in Snow Town?
Salwa: Yea Alice. Would like to say thank you so much for your help!
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | |||
Tour Guides | Command of English | 2 | |
Knowledge of Subjects | 3 | ||
Ability of Explain | 3 | ||
Attitude | 5 | ||
Flexibility | 4 | ||
Drivers and Cars | 5 | We got a huge bus, which was also very clean | |
Hotels | Location | NA | |
Comfort | NA | ||
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 5 | ||
Too Tight or Too Loose? | tight | However not your fault as we wanted to visit as many places as possible | |
Meals | |||
Public Transportation (train, flight, cruise, etc.) | NA | ||
Any Other Aspect | We appreciate Mr Tanaka helping us with the JR passes. Without his help we would not have been able to reach Kyoto early the following day. | ||
Overall Score of the Whole Package | 3.5 | ||
Kyoto: Mr Misaaki Tanaka
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | |||
Tour Guides | Command of English | 3 | |
Knowledge of Subjects | 4 | ||
Ability of Explain | 4 | ||
Attitude | 5 | ||
Flexibility | 3 | ||
Drivers and Cars | 5 | Very clean van and we like the driver | |
Hotels | Location | NA | |
Comfort | NA | ||
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 5 | ||
Too Tight or Too Loose? | Tight | But that was not your fault as we designed the tours to be able to see as many sights as possible | |
Meals | |||
Public Transportation (train, flight, cruise, etc.) | |||
Any Other Aspect | Mr Tanaka was very obliging. He did not want to just left us at Gion and he took time to bring us around Gion which my family and I enjoyed tremendously. Then he accompanied us all the way to the train station for our ride back to Tokyo. We appreciated the gesture very much! | ||
Overall Score of the Whole Package | 4 | ||
Yes we are back in Manila already and we had a great time. We enjoyed our tour in Busan with Ms. Yuri. I was going to send you an email to say exactly that, but you beat me with your email below.
We appreciate your offer about making a photo flash for us, we will surely send you photos and hopefully music as well, I hope you can wait for it as we will need to consider which photos to send :)I will find time to fill up the customer satisfaction survey soon.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Replies fast, Open to customization and requests. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Ms. Yuri was a fun tour guide and a native to Busan. | |
Flexibility | 5 | She offered an alternative sight which turned out to be a very fun and beautiful place, and better than the original planned. | |
Drivers and Cars | 5 |
| |
Hotels | Location | NA |
|
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 3 | Shabu Shabu did not have enough meat. | |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | NA |
| |
Overall Score of the Whole Package | 4 | Keep it up, the only disappointment we had was Lunch, we felt we were eating as Vegetarian. But overall we can look pass it as we enjoyed the rest of the tour. | |
I will check with the hotel later on the gift package.
Thanks again
Rgds,
The Limjoco Family per VJ73665 Returned Safely Home to Manila on Jan 3. We are happy with Tour Guide Mr Hiraki and Grateful to you Doris for the tailor made Novaland Tour you arranged for us. Thank You! Randolph C Limjoco
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5 We are very pleased with Ms Doris Tong’s professional service and ability to make last minute changes to our tailor made tour. She’s the best! Tour Guides
Command of English
4 Mr Eiji Hiraki able to communicate clearly in both English and Spanish Knowledge of Subjects
5 Mr Hiraki is also an artist able to illustrate important facts about the tour Ability of Explain
5 Excellent with the use of his homemade art / drawings Attitude
5 Positive and solid even under pressure Flexibility
5 Able to assist and adapt to unexpected events / changes Drivers and Cars
4 The FUSO mini bus provided by Novaland clean and good condition able to accommodate many pieces of baggage. Mr Wo San, the driver although unable to speak or understand English has possitive attitude, friendly and courteous.. nice guy! Hotels
Location
5 The Hotel Nikko Osaka best location! Has subway access No 8 directly below the hotel accessable by the hotel lifts. Hotel a comfortable distance from the crowed Dotonbori Comfort
5 5-Star rooms and services with corresponding 5-Star Price Sights or Activities
Worthiness of Visit
5 Very worthwhile to see / visit Osaka, Nara and Kyoto BUT never again between Dec 31 to Jan 3 due to too many Japanese on holiday making it nearly impossible to get table reservations in most top restaurants! Meet Your Interests?
5 Yes Too Tight or Too Loose?
4 Always better to put in at least one Free Day for rest and flexibility! Meals
1 Most meals on our own due to the myriads of Japanese pre-booking all of the good places to eat! Public Transportation (train, flight, cruise, etc.)
5 All modes of transportion Excellent as this is one of Japan’s best infastructure accomplishments Any Other Aspect
Advise your your clients to avoid traveling to Japan between Dec 31 to Jan 3rd. Overall Score of the Whole Package
4 Well done Doris vis a vis Novaland Tours!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4.5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Both tour guides at Bangkok and Chiang Mai were excellent in service. Especially Mr. Pipit, due to flight delay, he had to get up at very early morning to pick up my parents from the airport. | |
Flexibility | 4.5 |
| |
Drivers and Cars | 4.5 |
| |
Hotels | Location | 4 |
|
Comfort | 4.5 |
| |
Sights or Activities | Worthiness of Visit | 4.5 |
|
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 | We had delicious and very inexpensive meals (lunch) as per tour guides' recommendations. However, since hygienic standards are a bit different between Canada and Thailand, both my bf and myself had stomach issues during the trip... It would be recommended to be taken to slightly upscale restaurants. | |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect | 4 | On Day 6 (Dec 26): Chiang Mai: Replace elephant camp with elephant jungle sanctuary orcare center; the request was not fulfilled as we were still driven to the elephant camp instead of an elephant sanctuary (there must be miscommunication between travel consultant and tour guide). However, we witnessed the elephants being treated fairly. So overall, we had a great time at the elephant camp. | |
Overall Score of the Whole Package | 4.5 |
| |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4.5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | Both tour guides at Bangkok and Chiang Mai were excellent in service. Especially Mr. Pipit, due to flight delay, he had to get up at very early morning to pick up my parents from the airport. | |
Flexibility | 4.5 |
| |
Drivers and Cars | 4.5 |
| |
Hotels | Location | 4 |
|
Comfort | 4.5 |
| |
Sights or Activities | Worthiness of Visit | 4.5 |
|
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 | We had delicious and very inexpensive meals (lunch) as per tour guides' recommendations. However, since hygienic standards are a bit different between Canada and Thailand, both my bf and myself had stomach issues during the trip... It would be recommended to be taken to slightly upscale restaurants. | |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect | 4 | On Day 6 (Dec 26): Chiang Mai: Replace elephant camp with elephant jungle sanctuary orcare center; the request was not fulfilled as we were still driven to the elephant camp instead of an elephant sanctuary (there must be miscommunication between travel consultant and tour guide). However, we witnessed the elephants being treated fairly. So overall, we had a great time at the elephant camp. | |
Overall Score of the Whole Package | 4.5 |
| |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | One minor glitch: day 6 the planned visit to Osaka castle was a dud: it was closed through January 1, 2017. Cost of entry tickets was refunded though. | |
Tour Guides | Command of English | 3 | Ms. Isuzu's English was a bit wanting. Mr. Hiroshi was fine. |
Knowledge of Subjects | 3-5 | Ms. Isuzu was a 3 while Mr. Hiroshi, 5. | |
Ability of Explain | 3-5 | Ms. Isuzu was a 3 while Mr. Hiroshi, 5. | |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 | All in all, a very satisfying tr | |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | One minor glitch: day 6 the planned visit to Osaka castle was a dud: it was closed through January 1, 2017. Cost of entry tickets was refunded though. | |
Tour Guides | Command of English | 3 | Ms. Isuzu's English was a bit wanting. Mr. Hiroshi was fine. |
Knowledge of Subjects | 3-5 | Ms. Isuzu was a 3 while Mr. Hiroshi, 5. | |
Ability of Explain | 3-5 | Ms. Isuzu was a 3 while Mr. Hiroshi, 5. | |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 | All in all, a very satisfying tr | |
Hi Cindy, so glad we got this package with you. And oh, we love Mr. Tamaka! Next time again.
Judd
Hi Doris, that's so nice of you.. will ask the pictures from my son.. hope to send the pictures within the week.. yes, we're so happy with our trip, and will surely come back
Will send the form together with the pictures.
Thank you very much. Happy New Year!!
Eileen
2017-01-04
Hi Doris.. good afternoon.. I used my personal gmail account and hope you'll be able to download the pictures.. sorry, we don't have much pictures, please just pick up the best shots.. we can't think of any background music, please feel free to put in any background music as they fit.
To follow my evaluation form..
Thank you very much for the wonderful experience.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is there every step of the way until we get home. She listens to our needs and adjusts itinerary for complete japan experience | |
Tour Guides | Command of English | 5 | All are fluent in English |
Knowledge of Subjects | 5 | They know their country very well, and I can feel their sense of pride as Japanese people | |
Ability of Explain | 5 | They were able to explain pretty well the history of the places we went | |
Attitude | 5 | Love them all.. they always look at our welfare..Mr Sato is like a long time friend, we are comfortable with him even with a short time.. also with MrHirachi and Mr Hiro | |
Flexibility | 4 | Easily adjusted the itinerary, and looked for stores where we can shop at cheap prices, and brought us to places where we had a good lunch | |
Drivers and Cars | 5 | The vans are new, clean and the drivers are respectful | |
Hotels | Location | 4 | The Hotels we stayed in are nice but expensive meals when you want food in the morning and evening |
Comfort | 5 | The beds are so soft and clean, all the amenities I expect were there | |
Sights or Activities | Worthiness of Visit | 5 | Very worth it, am amazed by the beauty of the buildings and how strategically they were arranged, not blocking the sights, I love the flyovers |
Meet Your Interests? | 5 | Yes, the places I chose to visit amazed me so much | |
Too Tight or Too Loose? | 4 | 1st day is too tight for us, long walk until our feet aches.. but we’re okay on the 2nd-4th day because I noticed we used elevators/escalators most of the time hahaha | |
Meals | 4 | Food is great, but missed the street foods | |
Public Transportation (train, flight, cruise, etc.) | 4 | Prompt and Well-Organized.. but not used to long walking J | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | The whole family is happy, and been wanting to visit japan again | |
Hi Emma, thanks for your concern. So far we really enjoy our trip. Ms Fujiki, our tour guide is very kind.
Thanks once again to arrange this tour for us.