Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
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Tour Guides | Command of English | 3 |
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Knowledge of Subjects | 4 |
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Ability of Explain | 2 |
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Attitude | 4 |
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Flexibility | 4 |
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Drivers and Cars | 5 | Driver is courteous and humble. Command of English not good enough for effective conversation | |
Hotels | Location | 4 | Good location in town but Onsen in Ashibetsu disappointing (too far away from town and facilities old) |
Comfort | 3 | Satisfactory | |
Sights or Activities | Worthiness of Visit | 4 | Satisfied with trip although could do away with the visit to ninja village ( not much to see or experience) |
Meet Your Interests? | 4 | Reasonably happy with our expectations | |
Too Tight or Too Loose? | 3 | Reasonably happy with schedule | |
Meals | 3 | Could be better. | |
Public Transportation (train, flight, cruise, etc.) | 4 | Satisfying | |
Any Other Aspect |
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Overall Score of the Whole Package | 4 |
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Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Great ideas. | |
Tour Guides | Command of English | 2 | Tour guides did not have full command of English |
Knowledge of Subjects | 2 | Tour guides had some knowledge but not extensive | |
Ability of Explain | 2 | Tour guides could not answer all questions or spoke too fast. | |
Attitude | 5 | Always had a great attitude | |
Flexibility | 2 | Schedule did not allow for it. Tour guide in Osaka was EXCELLENT! Also tour guide in Hiroshima was Excellent! | |
Drivers and Cars | 4 | They were fine. | |
Hotels | Location | 5 | Location was great |
Comfort | 4 | Rooms were ok | |
Sights or Activities | Worthiness of Visit | 4 | Some tours included the same activity. Two tours included bamboo forest and tea ceremony, redundant! Some tours were very long should have divided into 2 days (Nara) |
Meet Your Interests? | 4 | This met my interest. | |
Too Tight or Too Loose? | 3 | Some days were too tight. We probably should have booked private guide and driver instead of more independent. | |
Meals | 5 | Very good. Would also help if company could suggest restaurants to eat dinner. | |
Public Transportation (train, flight, cruise, etc.) | 4 | Trains were ok. We are use to private guide and driver so this was a little harder for us. | |
Any Other Aspect |
| Also should suggest to ship bags from Tokyo to Kyoto and carry small luggage for 1 night in Hakone (We shipped our luggage from Kyoto to Osaka and only took small luggage to Miyajima Island) | |
Overall Score of the Whole Package | 3 | We would suggest to most of our friends to book a private guide and driver even if the cost is higher (Hiroshima) | |
Hi Cindy,
We had a really good trip. Embedded below is my filled out feedback form. I think everything went well with the exception of the tour guide. She could have been better prepared and better informed.
Thanks,
Beth
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy was very responsive, provided good recommendation and made overall planning easy for us. | |
Tour Guides | Command of English | 5 | She had good command of English. She also spoke Mandarin well which helped with communicating with my parents. |
Knowledge of Subjects | 2 | She did not know the sights well and had poor planning skills. At the different sights, she did not offer background or historical significance. We had to read about them ourselves. I ended up reading everything to the children then translating it to my parents. I had better knowledge of Kurama yama than her. I had to tell her about the train that would take us halfway up the mountain. She delayed us by taking us to the wrong train station so we had to delay our lunch reservation. It was also stressful because we were afraid we would miss our train to Tokyo. She also did not know we can hike over Kurama yama to Kibune. I told her that was our plan and she seem very confused. She also did not know Arashiyama well and had to defer to our driver several times. I told her in advance that we need to know exactly where we're having lunch to avoid waiting as we had a party of 8 people. She did not plan ahead and had to scramble after the tour had started. She did not know which restaurants to call so I had to search on my phone to offer suggestions. She wanted us to take us on a scenic train ride but did not look up the train schedule in advance. She started looking at the schedule when we started driving toward Arashiyama. We ended up not going on the train because of poor planning on her part. In Nara, she also did not plan ahead for lunch. We had to walk a long way down a row of restaurants, which all had a long wait for lunch, until I finally suggested a pizza place that was empty. I also told the guide in advance that we cannot do a lot of walking because of my father and my 5-year-old. However, she still planned to take us on hikes to temples that we then told her to scrap. She did not provide us with Shinkansen tickets until I inquired 2 days before we were to leave for Tokyo. Good thing I asked otherwise we would not have had our tickets. | |
Ability of Explain | 3 | ||
Attitude | 5 | She had a good attitude. My husband was very frustrated with her poor planning skills and inability to understand what we wanted. He was rude to her but she took it in strides. | |
Flexibility | 5 | My father forgot his diabetes medication. The guide called the Taiwanese consulate where someone was able to direct us to a doctor who provided the medication. We went directly to the doctor after our first day of tour so my father was able to get his medication right away. It was very helpful. | |
Drivers and Cars | 3 | We liked our drivers. 2nd driver on the tour was terrific. He knew more about Kyoto, restaurants, sights than our tour guide. We could have just used him and forego the tour guide. The cars could have been cleaner. | |
Sights or Activities | Worthiness of Visit | 4 | We planned our own itinerary. |
Meet Your Interests? | 4 | ||
Too Tight or Too Loose? | 4 | ||
Any Other Aspect | |||
Overall Score of the Whole Package | 4 | We will use Novaland again based on the service we received from Cindy. | |
Dear Lillian,
Thanks a lot for everything, we have just returned and we had a wonderful trip. Everything went very smoothly.
Yes, indeed, we missed our Hemeiji castle tour, we were waiting in the designated spot, but somehow they missed seeing us and we missed seeing them. As you say, Frank discussed on the phone with them that we would get a 100% refund for the tour.
Can you go ahead and process the refund? You have our bank details.
And yes, we received the earlier refund.
Thanks a lot and let us know if you need any further specific information to process the refund.
Regards
Aarti
Denise M. Jones, DVM
All i can say is we really enjoy ur trips this time... and your services..hotels and yr driver guide is above par excellent.
He is very flexible in meeting ur needs and of course a commmendable attitude with sufficient command of english langguage ...
...the only drawback is we are unable to locate the HALAL restaurant..but it is not a big issue to us since sea food are plenty full in hokaido.
...thank you
Dear Siva,
Youn picked me up at airport today. He has been so gracious.
Sorry I did not send this sooner. But everything you promised came true. I am so happy with what you helped me plan. I am impressed with how smoothly every event and transition went.
Thank you so much!!
Sent from my iPhone