NLT-150924-AJ60151
[Oct 15, 2015]
Hi AnnrnI was nice experience. I have communicated my appreciation soon after reaching home. May be next year I will need your services. Pl. suggest me other friendly country like Japan for my next tour . rnY.srnAnil NLT-151001-YK52892
[Oct 15, 2015, from America]
Dear Joanna, rnTomorrow we return home from a glorious Korean trip!rnThis by far was the very best trip we have taken-anywhere!rnI thank you for arranging such a successful adventure - the hotels were all very nice, the tour guides outstanding and the food was some of the very best we have enjoyed. The tours were all interesting and we learned so much.rnrnrnThe people of Korea are kind and so friendly!rnrnrnWe look forward to returning to Asia, with you as our travel coordinator. Please give me your recommendations for our next trip we have visited China from Shanghai to Beijing, north India, Viernam, Thailand & Turkey, again about 15 days.rnrnrnThank you again,rnCarol NLT-151002-MK56144
[Oct 15, 2015, from Malta]
Dear MelodyrnThank you for your email. I'm still traveling with my friends in Japan. Irnwill get back to you after my return on 24 October with some thoughts andrncomments.rnThank you for organizing everything. All was fine.rnRegardsrnIwona NLT-150928-VJ61574
[Oct 10, 2015]
Dear DorisrnrnThank you for your follow up. Yes, we are back home.rnSorry for late reply as we got quite busy catching up with work. :)rnrnWe are happy with the tour to Mount Fuji and Kakone.rnrnFirst of all, I thank you for your consistent follow up from enquiry through booking of the tour, answering my questions and also taking the effort to drop me an email on the eve of our trip. That is very thoughtful.rnrnThe pick up at the hotel was on time & the entire journey to catch the bus to Mount Fuji was also well organised. However, the stops at Mount Fuji and Mount Hakone were both relatively short & so, it was quite a rush to take photos, buy food/ souvenirs & go to the toilets etc. I guess it is a common feedback? :) Not too sure if there is any way to improve on that given the long travel distances. This, we understand too.rnrnThe tour guide (Mika, if i remember correctly) is very patient & attentive. She also gave us clear instructions on how to return to our individual hotels and sent all of us off on the bullet train which was was great since all of us do not speak or read Japanese & were worried about alighting at the wrong stop.rnrnI think the bus driver was polite & drove carefully.rnrnHope the above comments help. I will surely consider booking tours with Novalands again.rnrnHave a great weekend!rnrnrnBest regardsrnJulie NLT-150924-DJ60010
[Oct 3, 2015]
Dear Siva ,rnrnIt was a wonderful experience to us . All the arrangements were very good and we thoroughly enjoyed the tour . The guides were extremely cordial and helpful . They took care of us very well .rnrnThank you very much for all these arrangements and I will get in touch with you for my next trips .rnrnWarm Regards ,rnrnParthipan NLT-150827-EK55479
[Sep 29, 2015, from Canada]
Hi Emma, I just got back from North Korea, so I was not able to contact you before.rn rnI just wanted to thank you for arranging my trip to South Korea. It was a wonderful experience, which I thoroughly enjoyed. All of the arrangements, and accommodations were very satisfactory, and most comfortable. The itinery was packed with the most interesting events and the tour logistics just fell into place naturally. rnrnI would certainly highly recommend Novaland to anyone seeking confirmation of your suitability as a tour operator. rnrnThank You once again and Best Regards rnrnJohn McAvoy NLT-150831-MK58093
[Sep 29, 2015, from America]
We are having a great time and all has gone perfect. We like the hotels and the guides. Thanks for any assistance. We are so enjoying your country!rnrnWe did not get home until Monday morning so I am behind in answering emails. We loved the tour and your company so I will post a review on tripadvisor. Look for it there. NLT-150918-MK60683
[Sep 29, 2015, from America]
The tour was terrific. I'd be happy to give you more specifics but we are still traveling and won't be back home for another almost three weeks. I will respond to your questions when I return home. NLT-150920-EJ60413
[Sep 29, 2015, from America]
Hi Emma,rnrnrnMy parents and son enjoyed their tours in Japan very much. All I can hear from them is oh my gosh...oh my gosh...Japan is so beautiful. The tour guide was very knowledgeable and fun!rnrnrnI am scheduled to go to Japan in end of January. Im also going to book the same tours. As soon as I finalize my plans, I will contact you:)rnrnrnThank you again! Your customer service is superb. Your agency is so reliable and responsive. A++++rnrnrnrnrnBest,rnrnrnSheila NLT-150925-BK62280
[Sep 27, 2015, from Canada]
Hi Bruce,rnrnThe tour was great. Jay was very knowledgeable and I had a great time!rnThanks againrnJohn NLT-150917-YC62036
[Sep 25, 2015]
The tours were good NLT-150829-EK57552
[Sep 23, 2015]
Dear Emma!rnrnOur vacation was amazing & fantastic.rnI really liked the tours, tour guides, hotels & transportation.rnI want to tell you & all other guys my great thanks!!!rnrnThe only thing is that on Jeju island there were little time to visit all the places included in tours.rnFor example, we had just 1 hour for Hallim park. But the place is really wonderful.rnIt's good to have at least 2 hours)).rnrnI smiled a lot during our journey :) and took pleasure of every day in South Korea.rnrnI want to share my photos/videos. I uploaded them to google drive:rnhttps://drive.google.com/folderview?id=0B-3Y0kkZhlFkcTJhcTdMV2czaGc&usp=sharingrnrnrnAlso, please, send to me Novaland tours post address.rnI want to send some gifts to you & also the tour guides I liked most of all:rnDaniel (Seoul City tour) & Mr. Yoon (DMZ & Suwon tours...).rnrnTHANK YOU !!!rnrnp.s.: of course, if I go to Asia next year, I'll certainly use Novaland Tours!!!rnrnWith best regards,rnAnna NLT-150903-DJ59611
[Sep 23, 2015, from America]
Hi Siva, rnrnWe had a really nice time in Japan. rnrnWe appreciated all that you did for us to make our trip enjoyable. rnrnWe liked our day tours in Tokyo. rnrnI would recommend that your clients be told that the day tours are with JTB Sunrise Tours and that a JTB tour guide would meet them in the lobby. rnrnThey should also be told that a shuttle transfer bus will take them to the the tour bus depot where they will then depart on their tour. rnrnThe sites that we saw on the Nikko World Heritage tour and the Dynamic Tokyo tour were very good. rnrnThe JAL Hotel in Aomori was okay. The hotel room we checked into was extremely small. There was hardly any room to move around. I think your clients should be advised of that. They should also be given the option of upgrading to a larger room with two double beds. Those rooms are more of a western standard size. rnrnOur private guide in Hokkaido, "Taka" was excellent. He was very well prepared with umbrellas and towels when it was rainy. He was very accommodating. We enjoyed the Oyunuma brook foot bath. rnrnWe really liked our stay at the Toya Kohantei Onsen. Our lake front room was amazing. rnrnWe also like the Makado Onsen Hotel. The food at all of the hotels was very good. rnrnThanks again,rnLynne Lowe NLT-150912-MK62134
[Sep 22, 2015, from America]
Hi Melody, we had a wonderful time and Kim was a great guide! Will be happy to post a review this weekend. rnKind regardsrnMelanie NLT-150914-EK58279
[Sep 22, 2015, from America]
Emma,rnrnThanks for asking about our tour with you. I will be glad to respond. The man who picked us up at the airport was great! He gave us a nice talk on the way to the hotel. The man who took us to the airport did not seem to speak English. This was not so good. The tours were fine. Some of the times and directions seemed to change for the program after we got there. This is not good. Pickup time for the airport was changed the morning of pick up—not good. The hotel was fine but some of the staff did not speak much English. The location of the hotel is great. It would be nice to tell your customers like us of some of the points of interest that are within walking distance to the hotel. The night markets are nice but people may not know about them. We found the people very nice, friendly and helpful!!!rnrnI hope this helps,rnrnDon Ward
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