NLT-170329-RJ80456 [Mar 31, 2017]

Hi Nick and Mona,

 

We are finally arrive in Tokyo with safe although we have to catch up connecting train in Nagoya like crazy…

 

Anyway, thank you for arranging a trip for us to shirakawago. It was a clear and sunny day when we were there. Very memorable trip. Say big thanks for the nice and helpful driver. Sayonara….

 

Thanks and Regards,

 

Cynthia Iskandar

NLT-170315-VJ78022 [Mar 27, 2017]
Hello! Thank you for asking. We had fun and memorable experience in Mt. Fuji though we didn't able to reach the 5th station. Overall rating is very satisfactory. 
NLT-170316-BJ80837 [Mar 24, 2017]

Hey,

I am heading back home. Just wanted to thank u loads for the well organized multi cities trip. I appreciate ur accuracy, availability n guidance. Of u ever visit Qatar, feel free to contact me : )

I appreciate that, everything went soooo smooth. I am very honest n tough critique. So trust me when I say I loved this trip! I will recommend to my friends as well!

NLT-170310-WJ78856 [Mar 22, 2017,  from Israel]

Dear Whitney,

 

A week passed fromour return from the wonderful Japan trip and finally I foundtime towrite to you.

 

First: the trip wasa success especially due to the perfect way you have organized it. Everything(almost) went smooth and

 

according to theplan. We came back very much impressed by this country: the way of life, theorder, the cleanliness, the attitude

 

to religion and tolife etc, etc.   

 

Some details:

 

Organisation:mostly perfect. The only shortcoming was about the last day trip to Kansay,because it was not any detail in theItinerary and especially because the Kyoto guide(who, anyway was not so bright) told us that they know nothing about and Ihave to contact "urgent" Novalandso we panicked and I send you those mails.

 

Guides: the Tokyo guideMrs Takahashi was wonderful, very well prepared, very sympathetic, helpful,verygood explanations,

 

it was a pleasure!!

 

the Kyoto guide,Mr Hiraki, no comments.

 

Hotels: very good,especially Ana crown plaza in Kyoto.

 

So, thank you verymuch, we hopefully will be in touch for our next trip to your area.

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

 

Tour Guides

Command of English

5

 

Knowledge of Subjects

4

 

Ability of Explain

4

 

Attitude

4

 

Flexibility

5

 

Drivers and Cars

4

 

Hotels

Location

5

 

Comfort

5

 

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

5

 

Meals

4

 

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

4.5

 


 

Solange, Zvi

NLT-170317-DK72831 [Mar 21, 2017,  from America]


Our tour was wonderful! Joy did a fantastic job! Thank you so much!


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 Joy spoke very good English!

Knowledge of Subjects

 5

 Excellent 

Ability of Explain

 5

 

Attitude

 5

 Very cheerful and enthusiastic 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 

 

Comfort

 

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight of Too Loose?

 5

 Great tour!

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 





NLT-170317-LJ80711 [Mar 21, 2017,  from America]
Hi Lillian 
The tour in Chan May was excellent.The guide was extremely knowledgeable and very friendly.The driver of the the van was a good driver and very courteous.
As far as Beijing,there will be 3 of us as of now.Marvin Silverman will join Lori and me.The ship arrives at 6:15 in the morning,but I am not sure of the exact time we can travel to Beijing.We arrive on Sunday April 3rd.We will need a transfer back to the ship on Tuesday April 5th.The ship sails at 14:00 so we must be back by 13:30.So a pickup from the hotel around 9:30 should suffice.As soon as I have more details as to time and hotel I will email you.
The only minor complaint on our tour was that the vehicle was old and the interior was not in the  best condition .However it rode fine.
Cheers,
Ed
NLT-170312-YK76590 [Mar 19, 2017,  from Australia]
Dear Joanna,

Thanks for helping us through this tour, we are really enjoy it although some of the accommodations and breakfast not as per our expectation but it's ok.

Will talk to you in near future.

Regards,
Kim Ku
NLT-170307-ZJ80648 [Mar 11, 2017]
Thank you again ms lynee and we had a great time  in Japan.. 
NLT-170223-WJ73324 [Mar 6, 2017,  from America]

Hi Whitney,

 

My wife andI are back home in the USA after a wonderful trip to the Philippines andJapan.  It was really a memorable and exciting Japan visit, thanks toyou..

 

Whitney, I amunable to edit the review you are asking but I scanned it and sending it as anattachment .  I will send pictures later when I have them organized.


NLT-170226-RJ81599 [Feb 28, 2017,  from America]

Masaki was terrific!  very knowledgeable and nice. He's a "5" on everything!

NLT-170211-RJ79321 [Feb 27, 2017]

Thank you so much for arranging the tour for us.Because of bad weather, some places/roads were closed, but our guide Mr. Saitohalways has a back up plan to fill up the time, which is a good thing. Althoughhe is a quiet person, he made  excellent efforts to find muslim friendlyrestaurant while at the same time ensuring we sample the best local cuisines..delicious. 

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 replies email promptly, offers many activities to choose from

Tour Guides

Command of English

 2

Communication can get difficult as the guide has limited command of english

Knowledge of Subjects

 2

 

Ability of Explain

 3

 

Attitude

 5

 

Flexibility

 5

Drivers and Cars

 5

 spacious, clean van

Hotels

Location

 5

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 Just nice, 

Meals

 5

 excellent recommendations by the Guide

Public Transportation (train, flight, cruise, etc.)

 -

 did not take any

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

NLT-170217-VJ65618 [Feb 25, 2017]
I had arrange my trip to shirakawago via novaland tour. Excellent service from Doris my tour consultant. She is very responsive and helpful! They even help me with bus reservation by calling the nohi bus company! She's also very patient throughout the whole communication. They offer great packages at reasonable prices and they try to meet your budget and requirements. The shirakawago tour that we had join is also superb! Highly recommended. Will definitely use novaland tour again in future.
NLT-170130-YK72926 [Feb 17, 2017]
Hi Joanna, 

Thanks for your follow up.

Will update all the details for you later. We are happy for the trips. The tour guide so pretty and friendly.

By the way, i need your help. Your company got private tour guide for Hokido, Japan? 

Thank you.
NLT-170129-ZJ68711 [Feb 14, 2017]
Our Tour in Gokayama is Ok. Thanks!
NLT-170118-EC75419 [Feb 13, 2017,  from United Kingdom]
Thanks, Emma, we are having a great time.
Happy New Year to you! We are honoured to be involved.

Best wishes for 2017

Marian and Colin

---------------------------------------------------------
Dear Emma

We have been back at home for a week now and have had time to reflect on our wonderful time in China.

Thank you very much for organising such a special holiday in China for us. It was the most expensive holiday we have ever had but we realise this was partly due to Chinese New Year but mainly due to no English speaking larger tours being available at this time of year. The distances travelled also meant that internal flights needed to be used. We appreciated that you tried to book us into some smaller, simpler accommodation which is our preference and we stayed in some lovely guesthouses - thank you. We felt privileged to be in China for Chinese New Year and really appreciated the Guides and Drivers working over the holiday time. We hope that you had a good New Year!

I felt strangely moved to come back to China, the land of my birth! And we loved Guilin, the place where my parents met and got married. Our daughter will get married in May so we bought her a pearl necklace and earrings there to wear at her wedding in memory of her grandparents. [We also bought her 2 Chinese lanterns for the wedding with double happiness and the dragon and phoenix on them!]  A Chinese school friend of mine recommended that we go to the Yangshuo Experience Show so our Tour Guide arranged that and we found it was an amazing end to a day spent among the Limestone pinnacles of the area. [I maybe should add that cycling on the wrong side of the road, for us, with all the electric scooters and other traffic is a very daunting thought for some of us - I personally was grateful to Henry, our Guide, for taking me on a tandem to a quiet road with no traffic. The scenery was very beautiful there even if the cycling terrified me.]

Thank you very much for the offer of compiling a photo flash. We would really appreciate that but hope it is all right if we wait for a few days as we plan to show our photos on a screen to some friends, and then we will have a better idea as to which pictures to use. We would like Chinese music to accompany the photos, please.

Thank you again for all your hard work.

With best wishes

Marian [and Colin] Martin

PS We were surprised that our Guides did not know about Novaland

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