NLT-151220-BK58291 [Dec 24, 2015]
Viber 交流
NLT-151211-DJ60075 [Dec 22, 2015]
In tour time:rnGreeting Siva, we have arrived in Tokyo. The driver did a great job bringing us to the apartment. We are settled in and resting, later gonging out to explore the surroundings!rnrnAfter tour time:rnrnNovaland travel consultant Ms Siva Dong was very knowledgeable and caring towards the planning of our first time trip to Japan. All our needs were addressed and the itinerary was communicated to all the parties involved in Japan. Ms Dong also kept in touch during changeover points in the itinerary and kept us updated on name of tour guide/driver, car license plate number, timings, etc.rnrnWe felt that Novaland could look into working with tour guides who are more proficient in English as it was challenging to communicate our specific needs to the tour guide. It took quite a bit of conversation time, usage of Google Translate, and photographs to get our point across to the guide.rnrnMr. Miyano (Tokyo leg of the trip) - he went out of his way to reconfirm our dinner reservations, make sure we got to our dinner restaurant safely and taught us how to get back to our apartment.rnrnMr. Saitoh (Hokkaido leg of the trip) - helped to make reservations at a dinner restaurant which served Japanese delicacy - horse meat.
NLT-151212-LJ58803 [Dec 22, 2015]
Hi Lillian:rnrnWe arrived safely back to Manila last Dec. 19.rnrnThank you for arranging our trip. i would like to commend the transfer fromrnOsaka to Kyoto. The person who drived for us named Say was bery nice rnand accommodating.rnrnWe also would like to commend Shiba Park Hotel for their excellent PRrnservice.rnrnAgain thank you very much and Merry Christmas!
NLT-151210-BK58723 [Dec 20, 2015]
Worked with Novaland for my private day tour of Busan. Communicated with Bruce and he was extremely helpful from the start. Replied my emails rather promptly and was able to answer my queries sufficiently.rnrnGuide and driver arrived promptly and were very professional from the get-go. Knowledgeable and able to give us interesting insights to the local places we were visiting.rnrnOverall, the private day tour is recommended as not as rushed as group tours. I would use Novaland again.rnrnVisited December 2015rnrnhttp://www.tripadvisor.com/ShowUserReviews-g294197-d4084348-r334024517-Novaland_Tours_Korea_Day_Tours-Seoul.html#
NLT-151013-ZJ61780 [Dec 10, 2015,  from Saudi Arabia]
Dear Lyneern rnFirst of all I want to apologize to you for my delay passing my comments to you.rn rnNovaland Service which was represented to us by the wonderful professional Travel Consultant Lynee Zhao, was really outstanding. I would give Lynee Zhao a score of Twelve out of Ten. I was really impressed with Lynees’ quick replies to our requests around the clock and she did her best to ensure that our tour of Japan exceeded our expectations. Lynee managed to achieve this goal successfully. I always remember your follow up calls with us when we were in Japan to ensure that everything was done as planned. Tour Guides and Tour Guides’ drivers were professional and met our expectations. We could tell that our Tour Guides were carefully selected.rn rnHotels were outstanding to excellent to below average. Please do not send guests to Luxury Wa Hotel Kaze No Kaori. It was much below our expectations from many aspects and it will reflect negative image about your agency Novaland Tours, I wrote comments about it in Tripadvisor.com. My logon Id is AABDHAHRAN. My review of this hotel is written underrnhttp://www.tripadvisor.com/Hotel_Review-g298123-d1552982-Reviews-Kazeno_Kaori-Ito_Shizuoka_Prefecture_Chubu.html My other hotel reviews can also be found in tripadvisor.com.rn rnTransportation was smooth. However, there was a minor issue (maybe because of our ignorance), on Day 7 Oct 19 Atami-Ito and on Day 9 Oct 21 Ito-Atami we had to purchase tickets for Atami – Ito and Ito – Atami sectors. JR Employees AT ATAMI Station requested us to purchase tickets even though we showed them the cards (Atami-Ito and Ito-Atami) which you gave to us.rn rnIn summary, If we ever think of touring countries in Far East, we will contact you. We will also recommend Novaland tours to our friends.rn rnThank you.
NLT-151127-ZJ57768 [Dec 7, 2015]
Hi LyneernPlease see my reply rn May I ask did you have good time arranged by us?rn>> Yes definitely.rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn >> Excellent. The taxi driver is very polite and friendly.rn2. Where can we improve to be better and stronger?rn >> Nil as I am happy with the service and tour.rn3. Any other valuable comments, travel experience and happy moments you may have.rn >> I enjoyed my stay very much in Hakodate and Otaru in particular.rnrnLim Yu Kwang
NLT-151023-LJ55697 [Dec 5, 2015]
Hello Ms Lilian!rnrnThanks for your email..Sorry I wasn't able to feedback due to busy schedule.rnrnI guess you may back your home after finishing your journey. May I ask did you have good time arranged by us?rn rnYes, we did...We so love our tour with Novaland..We did enjoy Kawaguchiko experience--the onsen, the Mt Fuji View, the food was superb! That was our favorite hotel!rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rnrn***Service was great. Coach was ok..Driver was friendly though sometimes he drives a little off..Overall, he's nice and a happy person. Our tour guide Daiki was exceptional! He's very accommodating, kind, a bit shy though in a good way, very sweet, generous and always listens to all our requests. We so love him!!!!rnrnHotels are good..The best hotel for us was Kawaguchiko then Royal Brighton in Kyoto and the one in Osaka..rnrnSo far, everything was superb! Scenic spots, etc.rnrnTravel consultant Ms Lilian was always prompt to answer all my queries! Such an amazing agent!rn rn2. Where can we improve to be better and stronger? rnrn***Upon airport arrival we hope that the one who will pick us up will be there already..But we do understand that sometimes, we have to wait..We do encountered some bumps like the tickets that we are supposed to have--Disney Sea but instead we got Disneyland..Anyway, everything was well compensated for the mistakes.rn rn3. Any other valuable comments, travel experience and happy moments you may have.rnrn***We will truly get and recommend Novaland tours!rn rnMoreover, for you next trip arranged by us, you will enjoy benefit of deducting USD80/group from your full amount of next tour package with over 5 days duration. rnrn***Thank you! I will keep this in mind...rnrnLooking forward for our next travel with you!rnrnThanks and God Bless, Rhea
NLT-151124-CJ31620 [Nov 30, 2015,  from America]
Cindy,rnOur guide in Kyoto,and surrounding area was excellent. Loads of knowledge and really knew how to get around by train. Also very caring person. I would recommend him again.his English was ok. In rnOur guide in Tokyo ...... Nice guy,funny guy. Did not know the transportation system in Tokyo that well. Was not very organized. Has not been to the places we visited in a long time. His knowledge was fair. We ordered this trip 6 months ago and we should have gotten very best . His English was only fair.we did not get the best in Tokyo and I am disappointed. We would not recommend him.rnLarryrnrnSent from my iPad
NLT-151118-MK63332 [Nov 26, 2015]
Dear Melody,rnrnYes, we have made it back safely to Malaysia on Monday, rested and now I am back to work with a super busy schedule.rnrnOverall, we are happy with our trip to Busan and happy with the service provided by you. However some feedback we hope to highlight and will get your favourable attention for future improvement, nothing really major - see below.rnrnOn itinerary:rnOn Day 3 (20 Nov), where we were suppose to go back to Busan Museum for the hanbok, we still didn't manage to do this. Further, we also didn't manage to cover all the places as per the itinerary, ie. we did not go to Jagalchi Fish Market and the Yongdusan Park. Traffic was not so good and our driver cum guide's driving was a bit "inexperience". I suppose, these could have been better managed and we relied on you and the guide to ensure time management is proper so that what was committed to us are delivered. Yes, we were the one who asked the guide to skip these two destination, otherwise we would not be able to make it on time for our cruise. Even after skipping these two destination, the time spent at the International Market was too rush.rnrnrnAs for the cruise, we didn't quite enjoy it. Firstly, the journey was really shallow and yet the price that we have to paid was exorbitant. Personally, although I was the one who asked to include a cruise, I would expect that it better be a good one that is "value for money". If there is no such cruise in Busan, I presume Novaland could have advised me strongly not to include this in our itinerary. Whilst we have to pay for this, we also sacrificed two places which we have also paid.rnrnOn the tour guide:rnKim is a nice lady and she was very patient in explaining and answering all our questions. Although communication was difficult occasionally, we managed to make it through. Hence, we are actually happy with her service and did give her some tippings. Because our hotel was located in a narrow lane and entry and exit are a little difficult, she scratched her car on the way out of the hotel on Day 3, hence we do sympatise with her.
NLT-151113-EK63325 [Nov 25, 2015,  from Canada]
Good Morning Emma,rnrnI enjoyed the Busan tours you arranged for me very much. The guide, Mrs. Kim, was excellent.
NLT-151113-ZJ60624 [Nov 20, 2015]
Hi lyneernYes we are back after the tour. The trip went of very fine and the services provided were of excellent quality. We are very satisfied and highly appreciate the promptness with which you replied to all our queries. We will definitely contact you and recommend you to our friendsrnThanksrnrnajay bhagoliwal
NLT-150830-LJ58692 [Nov 15, 2015,  from Luxembourg]
Dear Lillian,rnSorry for not replying earlier - we’ve been very busy since getting back from our holiday in Japan.rnPlease find our replies below.rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportation, scenic spots’ arrangement; and any other words you would like to say to me.rnWe were very happy with the Novaland Tours service throughout.rnAs our travel consultant, you, Lillian, were thorough and meticulous in the planning of our trip, which involved multiple revisions in order to take into account all our personal wishes. This excellent service continued right through to the actual holiday itself where the couple of queries which we had while while in Japan were answered extremely promptly and usefully.rnrnWe particularly appreciated the level of detail you provided in our itinerary, including all sorts of invaluable tips such as how to travel on buses, lots of maps and information for getting from the various train stations to our hotels in different cities, even on the days when we were travelling independently.rnrnThe Sunrise guides were always very friendly and full of interesting information during the all the different visits in which we participated. Each guide was different and we enjoyed getting to know each of them. The bus drivers were always professional and courteous, and the organisation, which was especially complicated in bigger cities such as Kyoto and Tokyo, worked very well.rn rn2. Where can we improve to be better and stronger? rnWhile we cannot find fault with any of your services, we preferred the tours where there were fewer participants. There was one tour, I think it was the Kyoto 1-day tour, where we were indeed many people - two big buses - and we found it a bit difficult to get close enough to the guide to hear all the information about the places we visited.rnOn the other hand, sometimes we were very few (for Koya San, just the two of us with the guide), and this was wonderful, a real treat !rnrnWe unfortunately missed out on visiting Kyoto Imperial Palace as this trip was planned for a Sunday, when the palace was closed, so if that has been known in advance, we might have been able to arrange it differently.rnrn3. Any other valuable comments, travel experience and happy moments you may have.rnSome particular highlights for us were Koya San, Himeji Castle, Hiroshima & Miyajima, the tea ceremony in Uji, Byodoin Temple, the Sagano Bamboo Grove, the Castle Gardens and Kenrokuen Gardens in Kanazawa and our free time in Tokyo.rnrnOn the less positive side, we would not recommend the Osaka 1-day walking tour - the Ariel Garden and the Aqua Liner were quite a waste of time, although Osaka Castle was interesting to see.rnAlso, we spent a whole hour walking up and down one street at the Takayama morning market, which was too long (normally only 30 minutes were planned for this).rnAnd finally, the tea ceremony in Tokyo was disappointing (too many people squeezed in and not enough time and space to appreciate the ceremony), especially as we’d had a far nicer experience in Uji.rnrnrnJust one other thing now that I remember: on September 9, we took the Sagano Bamboo Grove & Arashiyama walking tour. This was supposed to be with lunch on a moving boat. Due to heavy rains, the lunch was cancelled and (I think) the guide said we should get a refund for that part of the tour. Do you know something about this ?rnrnLillian, all that remains is for us to thank you once more for all your care and attention in arranging our holiday in Japan. I hope our comments are useful for you.rnrnregards,rnAnnie & Jean-Jacques
NLT-151101-DK55554 [Nov 7, 2015,  from Canada]
Hello Siva. You are quite correct. It is a long flight from Jeju to Saskatoon, particularly when the Air Canada flight is 3 hours late leaving Incheon. That said, our Korean trip was very much enjoyed and we thank you for helping make the trip a very positive experience. Your attention to detail is commendable (值得赞美的，可推荐的). Your choice of our driver/guides was excellent. Mr Oh was like one of our own sons – respectful, caring and good natured. He made our tine in Seorak and Seoul special and was very generous with his time. Our one complaint about Seorak (and it could have been my fault for not being clear) was that our hotel was not within the park as we wished. There was nothing wrong with the hotel you picked, just its location. Our driver/guide Victor (spelling ?) on Jeju Island was also very good. He is very knowledgeable about the island and was patient with our many questions. He was also flexible in adding a visit to a traditional village. We enjoyed the hotel in Jeju and its downtown location. It may be some time before we return to Asia but we will certainly recommend your company to friends visiting Asian countries, Thanks again for your services, Garth
NLT-150617-YJ36004 [Nov 6, 2015,  from Australia]
Hi Joanna,rnrnThank you for your follow up email.rnrnWe spent an extra week in Japan after the tour ended. Thanks for organising the tour, you have done a great job in coordinating it for us. It was very good & well organised. Lunches were also very good, nice food & good restaurants. We had a great time. Overall, we satisfied with the service & the tours.rnrnWe will get in touch with your office again in the future if we travel to Asia. Just wondering if we will get a discount for the next trip if we book with your company (like the Japan tour)?rnrnRegards, rnKathy & Paul
NLT-151029-BK57900 [Nov 2, 2015,  from Canada]
Dear Bruce,rnrn rnrnThanks for checking with us. Yes, the lady tour guide and the driver are both good. We manage to go to all the places on the first day as we know it will be a packed schedule. We are happy with the arrangements. Thanks again.rnrnrnCheers, Anita
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