Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150921-BK61414 [Sep 22, 2015, from Australia]

BrucernThanks for asking. It was tiring because we have just arrived the night before but we enjoyed every minute of it. We look forward to Suwon tour tomorrow.rnRachael

NLT-150902-CJ60245 [Sep 21, 2015, from New Zealand]

Hi CindyrnrnThanks for the contact.rnFrom Japan we went to Hong Kong then home to NZ but I have been home a week now.rnrnI was going to write to you any way, as I own a company and encourage feed back so we can do better.rnrnOver all you did a great job sorting out the tour and Cindy you worked hard with all my changes, so I was never going to buy from anyone else.rnI will answer the below for you in Red rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rnCindy was just perfect, I know I was not the easiest tour to arrange but Cindy kept answer the questions and making the changes.rnDrivers and guides were fine and the hotels where as expected. rn2. How do you feel about the food during the tour? Especially for your daughter since she has food limit.rnFood is a good question, everywhere there was food supplied, the operators did an outstanding job except on the Night tour in Kyoto that was a Japanese Dinning experience. This was a Dinner tour and they got it 100% wrong all my daughter could eat were the peas, a true disaster, we had to buy her Sushi when we got back to the hotel so she could have something to eat. It was like she was not expected. I would have thought that a company contracted with a focus on a Japanese Dinner ( Dinner tour) would listen to your instructions about any of your customers special dietary needs, but they did not, so it did make us feel like they did not care at all.rnI know you only subcontract in companies to do the jobs so it’s not Noverland directly, but it does reflect on you indirectly. Would I book another Dinner tour with Noverland? not likely as I am not confident the message would be passed on correctly. (all other tours were fine with food)rnThe best and most Outstanding meal was the Tokyo Day trip, it probably was the Guide that made it all happen but the meal was Top Class on equal with any quality restaurant, well done to the company you contracted.rnThe Fiji trip was well catered too.rnOverall more good than bad, think the Kyoto Dinner tour company needs a wakeup call or change the operator you use.rnrn3. Where can we improve to be better and stronger? rn Can only suggest better communication with the companies you sub contract to do the work, particularly around Food.rn3. Any other valuable comments, travel experience and happy moments you may have.rnYou did not get the weather right on the day we went to Mt Fujiyama, very cloudy and did not see the mountain, though we were an 8am start we did not leave Tokyo until 9.15 as the company you use does a Hotel tour picking up everyone then brings them all back to a central hub for distribution. This made a late start to the day, we meet a couple on the Train to Kyoto who had been picked up from there Hotel at 8.30am and got to the mountain about an hour before us and saw it before it clouded in. Just one of those things. So if you can control the weather over Mt Fuji you will have a everyone on you tours.rnI know you can’t control the weather and we accept the day was what it was, got some great pictures of pictures of Mt Fuji so we know what it looks like.rnKyote was magnificent and the Bullet Trains are fast rnThanks Cindy

NLT-150910-YK54220 [Sep 16, 2015, from America]

Everything has beem great

NLT-150831-CJ53048 [Sep 9, 2015, from America]

CindyrnrnI would be happy to give you some feedback.rnrnBooking a tour such as ours with an overseas firm we have never dealt with before can lead to big troubles, especially when one has to pre-pay everything upfront with no possible recourse if problems arise.rnrnHowever, this was certainly NOT the case with our Novaland experience. Everything was as perfect as a trip experience can be.rnrnThe driver was right there on the pier in Otaru at the chosen time. He even asked some staff from the ship if we had left the ship yet.rnrnHis car was impeccably clean and neat every day he drove us. He cleaned it every evening and made it look new every morning [ even though my wife and I were very respectful towards his car and left no mess inside and we wiped our feet every time we got back in to the car ].rnrnThe drive, Kakahiro Hosono, was extremely polite and his knowledge of English was in fact just ‘basic’ but that was fine. He communicated very well with us and even offered some information one would usually get only from a tour guide and not from a driver.rnrnThe itinerary you put together for us was perfect, including large amounts of time for my photography in some very interesting and very beautiful places on Hokkaido. The flower fields in Furano were particularly spectacular. And the Shiroi Koibito park was amazing. I’m glad wernwent there since our ship did take us to the Otaru canal area and the Aoyama Family villa on Aug. 30.rnrnThe Sapporo Grand Hotel was very nice; the Daiichi Takimotokan was “less nice” but still adequate.rnrnTwo of our three full days with Kakahiro were beautifully sunny; the third day was rainy but we managed okay. The restaurants he offered us for lunch were actually quite good and gave us some traditional Japanese meals.rnrnAnd your work, Cindy, was also top notch. Your communications were punctual, informative, and very helpful. Every aspect was covered, our questions were directly answered, revisions to the itinerary were easily made by both you and by the driver. Your confirmation of payments was timely and complete and your initial proposal was very informative and helpful.rnrnOne request I would make is that Novaland NOT charge a surcharge for taking payments by credit card. That is a rather “unfriendly” gesture, especially to first time customers who don’t know whether to trust a first time supplier. Paying by credit card gives the customer some assurance that, if anything goes wrong, the customer would have the support of the credit card company. Paying by bank wire can be dangerous if the supplier is dishonest; once the money is sent it is gone forever and the customer has no way to regain his loss.rnrnSo, in summary, all the above things made for a very pleasant experience and I would happily recommend Novaland to others.rnrnJob well done !!! Thank you.rnrnBob Specker

NLT-150902-BK36408 [Sep 9, 2015]

I have a lovely day in Busan. My guide is excellent and she opened up my eye to see the sights, smell the smell and taste the taste of southern South Korea uniqueness. rnrnOverall a fabulous trip and impressive view of the city. rnrnThank you.

NLT-150823-YK60597 [Sep 8, 2015, from Israel]

Hi Joanna (my father is also CC'd to the email),rnrnI apologize for getting back to you so late, but getting back from vacations is always hard :-)rnrnFirstly, I want to thank you for a wonderfully organized vacation. We did not encounter any major issues during our time in Korea, and the tours organized by you were orchestrated perfectly.rnrnNow, for more specifics on yours tours:rn1. Jeju tour - as we already mentioned in a previous email, our guide (Yong, I think) did an outstanding job during our two days together. She was extremely nice, had perfect English and knew exactly how to modify our trip to make it as enjoyable as possible to us. We highly recommend her and were 110% happy with the service.rnrn2. Seoul guide (DMZ tour and Seorak) - never in our lives have we encountered such a kind and helpful guide. He took care of ANY small detail or task during our time together, from driving, to tickets, food etc. We highly recommend him as well.rnrnOur guide and driver for the rest of the time (Busan etc until making it to Seoul) were also great, and we had no issues whatsoever.rnrnTo sum up: we would highly recommend your service for anyone considering trips to Asia from Israel, and we had a wonderful time. rnrnPlease don't hesitate to contact us for any additional questions.rnrnCheers from Israel,rn--Gal

NLT-150830-LA54484 [Sep 8, 2015, from America]

Thank you!!! for all your help. The trip was fabulous!!!! Great Job!rnrnRegards,

NLT-150827-VJ61416 [Sep 6, 2015, from Canada]

15-09-01rnrnHi dear Doris,rnI just came back to Kyoto from Nara tour.rnThe New Zealand tour looks very interesting and most likely I will join it.rnI will try to book a flight from Hiroshima to Auckland for Sept.05 so I can be in Auckland in Sept 06.rnBy the way, which airline you like the most for Japan-New Zealand flights.rnrnI will check the flights and inform you of my booking soon.rnrnAgain, many thanks for your wonderful arrangements!rnI will take shower now and go for dinner.rnrnHeshamrnrnrnrn15-09-06rnI just wanted to say thanks you dear Doris for all the arrangements.rnRight now I am traveling to New Zealand and expect to arrive tomorrow morning.rnRegards,rnHesham

NLT-150815-YC59210 [Sep 3, 2015, from New Zealand]

Hi Joanna ,rnAll went well in Taiwan . You have organised it very well. No hiccups at all. In Malaysia , Sarawak , at the moment, going to Singapore & back to Sydney tomorrow .rnThank you very much again , for a job well done.rnBest regardsrnDanny

NLT-150819-MK60095 [Aug 29, 2015, from Canada]

Just got back. I enjoyed my trip with Novaland very much! Kim was a delightful tour guide! Besides showing us the sites she was a great person of insight for Busan and Korea in general.I must say everything about dealing with Novaland from start to finish was very professional. I was very impressed how quickly you responded with a trip that I couldn't have planned better myself. Your people came through on time and delivered exactly what you promised and what I wanted. I will be telling anyone going to the Far East about your company. rn rnI was a little hesitant about paying 100% before the tour. I would have preferred a debosit system (say 50%?). But in the end, it all worked out. Thank-you.

NLT-150730-YK55856 [Aug 24, 2015, from America]

Joanna,rnrnYes, our arrangements were great, as was the service our tour guides and driver provided.rnrnHere are some specifics:rnAll hotels were good or great. At the Grand Ambassador in Seoul, the air conditioning did not fully cool our room but the hotel provided us with a fan which helped.rnOur tour guide in Seoul, Young added some sights we had not requested (War Memorial, a hagwan, etc.) which were really good additions. The days were far longer than expected, but the extra effort was worth it.rnSome food suggestions would have helped in Gyeongju as we arrived late and most places were closed. However, we had a McDonald’s across the street :).rnOur other tour guide, Kim, and the driver Mr. Choi were also great and used really good judgement about where to spend time and where to cut things shorter. rnrnThanks for your assistance and should we travel in your territory, we will definitely consider Novaland!

NLT-150815-VJ60424 [Aug 23, 2015]

Dear Doris.rnThank you ever so much.rnWe had a wonderful holiday.rnGoing back to UK on Tuesday.rnWill keep in touch.rnTake care.rnRegards.rnVimala/Bala

NLT-150812-CJ60709 [Aug 22, 2015]

Hi Cindy,rnrnI just got back yesterday night. The tour is great, but I think next time I would prefer to join english tour instead of japanese tour. rnMr. Hosono 's english is quite good, we could understand all he said. The food he recommended us for lunch also quite delicious.rnrnHave a nice weekend,rnNadia

NLT-150809-TA58876 [Aug 20, 2015, from America]

Hi Joanna,rnrnI hope you're doing well. Regarding our trip from Kyoto back to Tokyo on August 12, 2015 (Day 4-Wednesday), we were on coach 14 on the bullet train which departed at 8:00 pm and reached Tokyo station after 2 hours. We got out of the train but the driver was not there to meet us as scheduled. We walked far to the left and then far to the right of the station but there was nobody with Novaland plackard. We even stayed for 40 minutes around the area as my son went to information and tried to call you 4x but no answer. A Japanese nearby even helped us use the phone but still unsuccesful. It was getting late and almost all people on the station were gone, so we decided to just use the subway to get back to Shiba Park hotel. It was an ordeal for us especially we are not familiar with places there. Aside from this incident, all the tour guides/drivers who picked us up were on time and we did not have any problem. rnrnWe arrived safely in San Francisco yesterday. Thank you for assisting us in our travel to Japan and Korea. We enjoyed tremendously all the beautiful places, temples/shrines, shows, food and all historical sites that you scheduled for us. My 2 sons liked especially the DMZ adventure. We will remember all these experiences and memories for the rest of our lives. We're grateful to you and Novaland for making it possible.rnrnBert and Tess Gimeno.

NLT-150622-VJ58714 [Aug 15, 2015]

Dear Doris Tong,rnrnI just came back from Japan recent Saturday night. I stayed in Japan about 12 days ( 6 days in Tokyo & 6 days in Hokkaido, using JR PASS)rnThanks for your inquiry about tour service, I will answer you as below ;rn1) Overall services are good & go smooth, I trust that you are a good consultant. The driver on day tour could speak English language that no problem when mutual communication. For van transportation was comfortablern for 9 tourists. My group members told me that the driver is very nice as well as he did not drive fast, follow traffic rules. He could keep time for all attractions (pick up before 08:00 am. and tour disband about 18:30 pm.)rn2) & 3) There was no suggestions for improvent, tour service look good for me..rnFinally, I will say to thank you for arranging tour without any problems. I will keep consider to use Novaland tour in the future.rnrnBest regards, Supachai.

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