NLT-151031-BK63400 [Oct 31, 2015,  from Canada]
Hi Mr BrucernrnI had a great day.rnThe guide (not sure how to spell his name) was very nice and knowledgeable.rnrnThank you excellent service.rnI will recommend your agency for sure.rnrnBest regardsrnrnYvan Picard
NLT-151013-MK62671 [Oct 30, 2015]
This trip has been amazing. I'll respond fully when I have more time and I have a lot of positive stuff to share :)rnrnWe're still going to go to the DMZ tomorrow and return on Saturday. At that time, I'll find the time to answer fully.rnrnSo I had an almost 100% positive experience with everyone. Melody, your itinerary was lovely, packed with beautiful things and great activities. The guides and drivers were all lovely, punctual and knowledgeable. It was a very special trip!rnrnI think the only negatives were that we realized that 2 free days might have been better than just one free day. Also, we booked too many temples - by the end it got a little boring - but the guides were great at moving quickly and we did other things.rnrnrnOur only problems came from communication. In the itinerary, it was stated "your guide will give you tickets" or "your guide will tell you the time of tomorrow's pickup." However, each time, I realized later that the guides did not tell us those details. I would simply call Jacky and get that information though. Also, on our final day, our itinerary said 12pm pickup but the guide was waiting from 11am. These are small issues and did not make any negative impact on our enjoyment of the trip - I'm only mentioning this because you asked :)rnrnI loved the trip! These guides were amazing and I recommend using them again! If you ever book a trip to Seoul, I strongly recommend you suggest to your clients to visit the Hongdae neighborhood - it's very cool.rnrnThank you Melody! Your hard work in booking this is very appreciated.
NLT-151021-MK60537 [Oct 30, 2015,  from Canada]
Yes everything has been wonderful. Flying back to seoul tomorrow and then home to vanvouver. Will write you more details from home.rnrnThe tour company was excellent. Very well organized with knowledgeable and helpful guides.rnrnThank you so much with helping us on our tour of Jeju. everything was perfectly organized for us. Transportation, tours, accommodations and everything was very well organized and exactly as you had outlined in the itinerary. i loved seeing the sites of the island and our tour guides were great.rnThank you so much. I will recommend you to anyone who wants to plan a trip.
NLT-151024-BK63145 [Oct 30, 2015]
hi bruce, rnthank you for checking in.rnI have amazing time today with the tour guide Mr yoon. Really lucky to have him as my tour guide.I really feel sad that i dont have much time spend in Seoul....many thing to see and so little time.rnThank you for arranging a great holiday for mernrnrnAfifah rnseoul , korea
NLT-150906-CJ57958 [Oct 29, 2015,  from America]
Dear Cindy,rnrnrnThank you for the email.rnrnrnWe had an outstanding time with our trip to Japan. Everything was well organized and the tours were excellent. We were incredibly pleased with our overall experience and your definetly your planning. Japan is a wonderful country with incredibly nice people. We were able to figure out the subway and train system after some mishaps, but it is also a very efficient system.rnrnrnWe will definitely use you again the next time we travel to Asia. We have never had a trip go so smoothly and according to plan, so thank you so much. I really do not have any criticisms, since everything went so well.rnrnrnAgain, my wife and I want to thank you for your hard work and help during this whole process.rnrnrnAll the best,rnrnrnTimmy
NLT-151009-EK58401 [Oct 24, 2015,  from United Kingdom]
Hello, EmmarnrnGreetings from Seoul, Korea! We are still here as my husband has a long conference + meeting, and then we will have a few days exploring Seoul together. We return to Scotland on Friday 30 October, after more than 3 weeks in Korea.rnrnThe first part of our time in Korea was spent with Novaland and was excellent - that is our summary of your tour!rnrn1. TRAVEL CONSULTANT - Emma Chen - excellent, efficient, flexible and accommodating in the preparation of our tour. You always replied promptly and pleasantly. Everything went very smoothly because of your good planning and communication.rnrnTOUR GUIDES Jeju - Yeha tours x3, to the South, West and East were all excellent. (Both guides were very good, Je Hoon and Gin - but especially the latter).rnBusan - Kim was a brilliant guide - very knowledgable, interesting, personal and kind. She answered our many questions with patience!rnGyeongju, Andong (Daegu) etc - Mr Jon(g) - a wonderful guide with so much knowledge, experience, and understanding of history, culture and religion, plus a great sense of humour!rnrnDRIVERS ETC. The lady who met us at Incheon Airport was pleasant - she must have wondered where we were as our luggage was left in Quatar (transit stop) so we had to discuss with the Airline how to forward it.rnDrivers from Incheon Airport to Sunbee Hotel (9 Oct), and from Sunbee Hotel to Gimpo Airportrn(10 Oct), possibly did not know the way to the Sunbee Hotel - maybe SatNav misdirected them.rnYeha bus drivers in Jeju were all very goodrnDriver form Busan Airport to Toyoko Hotel - Mr Jacky Choi, was excellent and informative, but we wished he had introduced himself at the airport! Good to meet the local organiser.rnDriver for 5 days - around Busan and then on to Daegu - Mr Choi (brother), is an excellent, careful, reliable driver. We felt very safe.rnrnHOTELS. Sunbee Hotel, Seoul - was an excellent choice - so central, but quiet, and with clean, comfortable rooms, and welcoming, friendly, helpful staff. Good Korean breakfast too. Easy to walk to historical places.rnEver Hotel, Jeju, was pleasant to stay in with a good breakfast. It was near a street with restaurants and especially cosmetic shops, but did not have scenic places to walk to - not really necessary!rnToyoko Hotel, Haeundae, Busan, was comfortable and quiet, with a very good breakfast, and close to the beach and other places to walk. There were nearby restaurants.rnrnSCENIC TRIPS We thought the visits were well planned and varied. They allowed us to see a lot of the cities and countryside (especially beautiful with the Autumn colours), but also to understand more of the religious, historical and cultural background, with visits to temples, tumuli, museums, markets, beaches and cultural villages. We enjoyed being introduced to varied local cuisine too.rnrnWe have many happy memories of all the places we visited and of people we met, and the guides who explained things so well to us. It was good to be part of bigger groups on the Jeju tours, but very special to have our own guide and driver on the mainland Novoland part of the trip. Communication was very good before and during the trip so we always knew what each day would involve. It is difficult to think where / how you can improve your service as it was so good! We will thoroughly recommend Novaland and try to persuade some of our friends to use your company! Thank you very much!rnrnWith our best wishesrnrnColin and Marian Martin
NLT-150924-AJ60151 [Oct 15, 2015]
Hi AnnrnI was nice experience. I have communicated my appreciation soon after reaching home. May be next year I will need your services. Pl. suggest me other friendly country like Japan for my next tour . rnY.srnAnil
NLT-151001-YK52892 [Oct 15, 2015,  from America]
Dear Joanna, rnTomorrow we return home from a glorious Korean trip!rnThis by far was the very best trip we have taken-anywhere!rnI thank you for arranging such a successful adventure - the hotels were all very nice, the tour guides outstanding and the food was some of the very best we have enjoyed. The tours were all interesting and we learned so much.rnrnrnThe people of Korea are kind and so friendly!rnrnrnWe look forward to returning to Asia, with you as our travel coordinator. Please give me your recommendations for our next trip we have visited China from Shanghai to Beijing, north India, Viernam, Thailand & Turkey, again about 15 days.rnrnrnThank you again,rnCarol
NLT-151002-MK56144 [Oct 15, 2015,  from Malta]
Dear MelodyrnThank you for your email. I'm still traveling with my friends in Japan. Irnwill get back to you after my return on 24 October with some thoughts andrncomments.rnThank you for organizing everything. All was fine.rnRegardsrnIwona
NLT-150928-VJ61574 [Oct 10, 2015]
Dear DorisrnrnThank you for your follow up. Yes, we are back home.rnSorry for late reply as we got quite busy catching up with work. :)rnrnWe are happy with the tour to Mount Fuji and Kakone.rnrnFirst of all, I thank you for your consistent follow up from enquiry through booking of the tour, answering my questions and also taking the effort to drop me an email on the eve of our trip. That is very thoughtful.rnrnThe pick up at the hotel was on time & the entire journey to catch the bus to Mount Fuji was also well organised. However, the stops at Mount Fuji and Mount Hakone were both relatively short & so, it was quite a rush to take photos, buy food/ souvenirs & go to the toilets etc. I guess it is a common feedback? :) Not too sure if there is any way to improve on that given the long travel distances. This, we understand too.rnrnThe tour guide (Mika, if i remember correctly) is very patient & attentive. She also gave us clear instructions on how to return to our individual hotels and sent all of us off on the bullet train which was was great since all of us do not speak or read Japanese & were worried about alighting at the wrong stop.rnrnI think the bus driver was polite & drove carefully.rnrnHope the above comments help. I will surely consider booking tours with Novalands again.rnrnHave a great weekend!rnrnrnBest regardsrnJulie
NLT-150924-DJ60010 [Oct 3, 2015]
Dear Siva ,rnrnIt was a wonderful experience to us . All the arrangements were very good and we thoroughly enjoyed the tour . The guides were extremely cordial and helpful . They took care of us very well .rnrnThank you very much for all these arrangements and I will get in touch with you for my next trips .rnrnWarm Regards ,rnrnParthipan
NLT-150827-EK55479 [Sep 29, 2015,  from Canada]
Hi Emma, I just got back from North Korea, so I was not able to contact you before.rn rnI just wanted to thank you for arranging my trip to South Korea. It was a wonderful experience, which I thoroughly enjoyed. All of the arrangements, and accommodations were very satisfactory, and most comfortable. The itinery was packed with the most interesting events and the tour logistics just fell into place naturally. rnrnI would certainly highly recommend Novaland to anyone seeking confirmation of your suitability as a tour operator. rnrnThank You once again and Best Regards rnrnJohn McAvoy
NLT-150831-MK58093 [Sep 29, 2015,  from America]
We are having a great time and all has gone perfect. We like the hotels and the guides. Thanks for any assistance. We are so enjoying your country!rnrnWe did not get home until Monday morning so I am behind in answering emails. We loved the tour and your company so I will post a review on tripadvisor. Look for it there.
NLT-150918-MK60683 [Sep 29, 2015,  from America]
The tour was terrific. I'd be happy to give you more specifics but we are still traveling and won't be back home for another almost three weeks. I will respond to your questions when I return home.
NLT-150920-EJ60413 [Sep 29, 2015,  from America]
Hi Emma,rnrnrnMy parents and son enjoyed their tours in Japan very much. All I can hear from them is oh my gosh...oh my gosh...Japan is so beautiful. The tour guide was very knowledgeable and fun!rnrnrnI am scheduled to go to Japan in end of January. Im also going to book the same tours. As soon as I finalize my plans, I will contact you:)rnrnrnThank you again! Your customer service is superb. Your agency is so reliable and responsive. A++++rnrnrnrnrnBest,rnrnrnSheila
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