NLT-160609-YK64442 [Jun 24, 2016,  from America]
Hi Joanna,

My son and I enjoyed our tour of Korea immensely. We fell in love with the country and the people. Thank you for making this an amazing and safe experience for us.


1=poor, 2=fair,3=good, 4=very good,5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
 5
 Very responsive which gave me confidence that was not going to be stranded in a foreign country :)
Tour Guides
Command of English
 4

 In general it was excellent, with the exception of one of the tour guides.
Knowledge of Subjects
 4
 They were all very knowledgeable, with the exception of one of the tour guides.
Ability of Explain
 4
 They tried to explain as much as possible things that we didn't understand.
Attitude
 5
 Excellent attitude! Every person in the tour was very pleasant.
Flexibility
 5
 Tour guides were very flexible and helpful.
Drivers and Cars
 
 
Hotels
Location
 4
 Location in Seoul was amazing. Location in Busan could have been more central.
Comfort
 5
 Both hotels were comfortable.
Sights or Activities
Worthiness of Visit
 5
 Yes
Meet Your Interests?
 5
 Yes
Too Tight or Too Loose?
 5
We have only a few days. I'm amazed how much we got to see.
Meals
 4
 They were very good.
Public Transportation (train, flight, cruise, etc.)
 4
 Very good.
Any Other Aspect
 5
 
Overall Score of the Whole Package
 64
 

NLT-160614-ZK64239 [Jun 21, 2016,  from America]
Yes everything was good except the horse baking riding was a waste for how far we went. Other than that both days we saw and did a lot. I feel I got a good sense of what was on the island. Thanks for your end of putting the day trips together.
NLT-160614-VK69668 [Jun 17, 2016,  from America]

How are you Doris we could not rent phone again, it's too high, they said we will be paying like $10 dollar a day,& we don't even have time at the airport, anyway Soul was interesting the tour guide is a good guy, we enjoy him, he help us a lot, the Jeju first day is good too, today is second day we hope we will enjoy it, anyway I hope the guy that we take us today will help us at airport as well

Hey Doris, we have make it to Busan, the guy drop us off now at Lamer hotel, we will be wanting tomorrow for pick up by 9.00 am, so far it's still enjoyable. Thanks for following up with us.


NLT-160529-VJ69706 [Jun 10, 2016]

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 1

 

Knowledge of Subjects

 3

 

Ability of Explain

 3

 

Attitude

 

Flexibility

 

Drivers and Cars

 

Hotels

Location

 

Comfort

 

Sights or Activities

Worthiness of Visit

 

Meet Your Interests?

 

Too Tight or Too Loose?

 

Meals

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 

  

As for Yumiko,shecan speak English and I have no problem communicating with her. She'sknowledgeable about the whole trip. My rating about her is 5.


NLT-160425-TA58347 [Jun 8, 2016,  from New Zealand]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Joanna answered all my many questions promptly and positively right from the beginning.

Tour Guides

Command of English

 4

 Very Good

Knowledge of Subjects

 5

 Excellent

Ability of Explain

 4

 Very Good

Attitude

 5

 Excellent

Flexibility

 5

 Excellent

Drivers and Cars

 5

 Excellent

Hotels

Location

 4-5

 

Comfort

 3-5

 The only exception was the Lamer Hotel Busan which we would rate 2-3

Sights or Activities

Worthiness of Visit

 4-5

 

Meet Your Interests?

 4-5

 

Too Tight or Too Loose?

 3-5

 

Meals

 3-4

 

Public Transportation (train, flight, cruise, etc.)

 4

 

Any Other Aspect

 

 Overall we enjoyed our Korean holiday

NLT-160525-YJ70240 [Jun 6, 2016]
We enjoyed our visit to Hokkaido. Thank you for organizing the trip. Saigon the driver was excellent and was most helpful.
NLT-160602-DK62990 [Jun 6, 2016]

Hi Siva,
Im still on my way back. 
Overall the tourguide is very punctual, helpful and well manner. She took good care of my mum and my youngest son. The only minor improvement would be a better chinese speaking. We sometimes still find difficulties in communicating in chinese as im speaking malaysia chinese and she speaks chinese dialect from china.

I will definitely consider your tourguide service on my next trip to cambodia in november.

Regards
Lee

NLT-160527-VJ65932 [Jun 4, 2016]
Hi Doris, 
Here are the pics. We prefer the song "Turning Japanese" by the Vapors (Artist) heres the youtube link https://www.youtube.com/watch?v=IWWwM2wwMww'

Also kindly credit the USD 10 to my husbands paypal account as earlier offered. 

Thank you very much. We enjoyed it. looking forward to our return trip to Jp.
Regards,

Maricar
NLT-160510-JJ69516 [Jun 3, 2016,  from Australia]

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 Really appreciate Lily getting back to me regularly and at short notice.

Tour Guides

Command of English

 4

 

Knowledge of Subjects

 4

 

Ability of Explain

 3

 

Attitude

 5

 

Flexibility

 N/A

 

Drivers and Cars

 4.5

 Had buses only. Great drivers. Safe and efficient

Hotels

Location

 4.5

 

Comfort

 

Sights or Activities

Worthiness of Visit

 4

 

Meet Your Interests?

 3.5

 Saw places I wouldn't have seen without them.

Too Tight of Too Loose?

 3.5

 Timings and time were good

Meals

 N/A

 

Public Transportation (train, flight, cruise, etc.)

 3

 Cruises were just ok.

Any Other Aspect

 

 

NLT-160511-VJ67719 [Jun 2, 2016,  from America]
Thanks Doris for all your help in planning this trip.  The video is super!!!!! Great job.  Thanks again, Hideki Hara
NLT-160510-NK68368 [May 29, 2016,  from America]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

prompt replies; worked with customer to arrange great itinerary 

Tour Guides

Command of English

 

Knowledge of Subjects

 

Ability of Explain

 

Attitude

 

Flexibility

 

Drivers and Cars

helped get mom in/out of car; held umbrella to keep her dry (she uses a wheelchair so took longer to get in car--Mrs. Kim our guide helped too) 

Hotels

Location

n/a 

 

Comfort

 n/a

 

Sights or Activities

Worthiness of Visit

 

Yonggungsa Temple was beautiful (even tho it was rainy) and fish market was interesting, yet sad 

Meet Your Interests?

 

definitely-good to see the culture 

Too Tight or Too Loose?

 

timing was good 

Meals

 n/a

 

Public Transportation (train, flight, cruise, etc.)

 n/a

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 10!

we both had a great experience and appreciate all the help in planning it and the delivery of the service 

NLT-160517-SJ66254 [May 25, 2016]

Hi sara

Thanks for your email

Yes we are back in singapore safely.

Thanks for everything

In addition i have left a positivereview on tripadvisor for you and your company

Once again thank youThe photos i thinkwe do not need the electronic album;)

Check outNovaland Tours Japan - Private Tours on TripAdvisor

https://www.tripadvisor.com.sg/Attraction_Review-g1066854-d4297477-Reviews-Novaland_Tours_Japan_Private_Tours-Shinagawa_Tokyo_Tokyo_Prefecture_Kanto.html?m=19904


NLT-160523-VJ69024 [May 24, 2016,  from America]

Hi Doris,

We had a great time.  Both Mr. Dong and Mr. Tanaka are very nice and helpful.    Especially, Mr Tanaka has very good knowledge about each attraction.  He explained in details and we have learned so much from him.  We are very grateful and appreciated very much of his information he provided us today.

Overall, our trip is memorable.

Thank you,
Cindy

NLT-160408-EJ67669 [May 23, 2016,  from Australia]
Hi EmmarnrnThanks yes it was good. Sunny was very knowledgeable about the area and got on well with my parents as he was closer to their age.rnrnLikewise we enjoyed Jay because he was close to our age so both worked out well!rnrnKind regards
NLT-160507-CJ68336 [May 19, 2016,  from Canada]

Hi Cindy,

 

We returned home safely yesterday.  We will send you some pictures shortly of our wonderful trip to Japan.  We took the bullet train to Kyoto which was fine.  Please see our rating of your services below.

 

Thank you,




1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant (Cindy)

 5

 Very thorough and helpful with our travelling requests

Tour Guides

(Jay)

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Any Other Aspect

 

 


1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant (Cindy)

 5

 Very thorough and helpful with our travelling requests

Tour Guides

(Jay)

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Any Other Aspect

 

 

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