NLT-160219-DK65527 [Feb 21, 2016,  from Canada]
Hi Siva, just to give you am update as to how my tour went. The weather was good - a little cool but sunny all the way. My tour guide changed at the last minute - Mr Hee Yong Kim - came to pick me up. He was very courteous & knowledgeable. I actually had very interesting conversations with him. The places you gave me were awesome & I took a lot of pictures. I even had time to shop for some face masks on our way back to the hotel. Thank you for arranging this tour & the only suggestion I have for future travellers like me who have more than 1 luggage is to either take the airport limousine bus or a taxi to downtown Seoul. These are more convenient than taking the train. It was great talking to you & visiting Korea!!
NLT-160210-MK61733 [Feb 17, 2016]
Hi, Ms Melody, Thank you very much for everything during our journey at Busun. We really have a good times and enjoys. Here we are very appreciated you and the Tour Guide Ms Moon and the Driver for all the goods services and assistant given to us on or before the journey. Your tour guide is excellent and very helpful. Once again thank you very much. Regards Wenny ker
NLT-160116-VJ65194 [Jan 26, 2016]
Hello Doris, Everything went well. Supposedly there's a refund with the lunch during the 3rd day in Gotemba? The tour guide said that. You may just claim our refund, a tip/gratuity for you for arranging our tour. Thank you! We like our tour guide durung the city tour in Tokyo and Osaka but our tour guide during Hakone and Gotemba Tour he needs some improvement :) Thank you again Doris, hoping to work with you again next time :) Sincerely, Jean Marie
NLT-160101-ZJ60555 [Jan 13, 2016]
Dear lynee, My mum is fine. Please don't blame the tour guide, he is a nice person. He did help my mum by holding her hand afraid she will fell down while she tried to get down the car. He used his own car treat us like VIP driving us to the airport and help us to carry heavy luggage and help us check in the international connection flight since we don't know how to speak japanese. The overall trip is great. Please don't blame the tour guide. Regards Tan meng yeow ================================== Dear lynee, The tour arrangement was great. We had a good tour guide and driver. The tour guide and driver is a nice person.However, i think there are things that needs improvement. There are places that tour guide dont follows us in the attraction. He just give us a map to go in by our own. The floor is slippery. I worry about my mum will fall down. And she did fall down as when we are looking for the car. My mum got brues on the butts after fall down.I think the tour guide has to follows us in the attractions taking care of my 75 years old mum is old need some special care. i mean this will be an extra good service if he follows us. We also need explaination on the all attraction by following us in after buying tickets for us. Beside, the tour guide does not offers automatically to take picture for us. We have to ask him for help and then he help us after asking. There is one time we take picture at otaru, he went toilet. I hope your tour company will improve. I definately will join your tour arrangement as when i will be travelling again. I hope the rate of the tour will lower down so that i can go more places for hoilday. Once again thanks lynee for your tour arrangement. Regards Tan meng yeow
NLT-151230-DK64146 [Jan 13, 2016]
Our travel guide who was also our driver for 3 days had the 3P’s to be an ideal guide: pleasant, professional and perfect! Since our family travels a lot, perhaps you could have included the airport/hotel transfer in your package but on the other hand, the taxi system in Jeju from the hotel/airport was very efficient. I will not only limit my positive feedback on our travel guide but also to the travel coordinator (Siva) who did a remarkable job in replying promptly and ensuring she has addressed all our needs even when we were at Jeju. Hope your “boss” can read this too! Do you also do Bhutan?
NLT-160111-EI61247 [Jan 12, 2016,  from Canada]
All good Emma. We are enjoying it all. Thanks Barry& Darlene
NLT-151224-BJ64840 [Jan 11, 2016]
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NLT-151230-EJ65902 [Jan 8, 2016]
Hi Emma, So sorry for the late reply. Yes, we had a good time. It's a relief to have someone who speaks English & Japanese as our guide. Mr Sun & the driver took care of us very well indeed. Very happy with the service & will definitely use Novaland again when we go back to Japan in the future. Thank you also for the fast reply despite it being last minute & also peak holiday season. Regards, Rachel & family.
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