NLT-150515-CJ54186 [May 26, 2015,  from America]
Hi Cindy,rnI have arrived back in Tokyo.rnEverything has been very nice so far.rnI just have to tell you about my hotel rooms in general.rnWhen I arrived on the 15 and I checked in at the Shiba Park hotel, they told me "Your reservation is for a double but we don't have any of those rooms available, we can give you a big single room" so I said that would be fine as I am just one person. However, I didn't realize they put me in a smoking room. At first I thought all rooms have an ashtray because smoking is allowed almost everywhere here in Japan, but now I realize they actually have non-smoking rooms. I don't smoke, but the smell from other rooms was getting into mine. Today I checked in again at the Shiba Park hotel and this time they did put me in a bigger room with a bigger bed and it is no-smoking room. The difference is remarkable. So I just want to say that I'm disappointed that I had to spend my first three nights in Japan breathing second hand smoke, which is more damaging. There is nothing I can do about now and I just feel frustrated. I wish I would have I known better to demand what I had requested. rnI am very happy with my room this time. It doesn't smell like cigarette at all. I didn't know better the first time or I would have asked to be changed to a non-smoking room. I was naive and didn't know. rnThe room in Osaka also smell like cigarette, but they had an air purifier in my room so I kept it running all the time when I was in my room.rnKyoto also had an ashtray in the room, but again I thought "maybe this is the way all hotels are because almost everybody smokes here". I also kept the air conditioning on to make the smell go away.rnI did the same thing in Fuji, just kept the air conditioning running and I opened the window too.rnNo complains in Takayama. They gave me a non-smoking room.rnIn general my rooms have been nice and clean. It's just that I wish I would have known better to make sure I was always put in a non-smoking room.rnBreathing second hand smoke is very damaging to one's health.rnrnI feel so bad this happened. Lack of experience :(rnrnrnSent from my iPhone
NLT-150509-VJ58250 [May 22, 2015]
Hi Doris,rnrnSorry for the late reply. Was catching up with my work after my holidays.rnrnI did enjoy myself in Japan, the guide was very good and helpful as well.
NLT-150422-CK50809 [May 13, 2015,  from America]
I am go back to work on Friday, rnI am sleep all day on Thursday, then next day go back to normal.rnTell Mr Sonny thanks so much for he hard work.rnDid you learn any thing while on the tour with .?rnWhat about Osaka? rnDid You able to get anything there?rnWe all enjoy the tour very much, rnOur plan to next year Korea cherry blossom.rnBeginning of Apr 2016, about 13days 11night,rnThis time maybe 16 to 24 personrnDont forgot to give me your emailrnLovernTrang
NLT-150404-YK53874 [Apr 26, 2015,  from Australia]
Dear Joanna,rnrnThank you for organising a wonderful holiday for us. We thoroughly enjoyed seeing the sights, learning about the history of South Korea and eating delicious Korean food.rnrnAll of the guides were excellent, and each had their own strengths. Mr Lee (Day 1 & 2, Airport transfer and Suwon Tour) had great local knowledge. From the moment he picked us up at the airport he was sharing information on what to see and do while in Seoul. Jeff (Day 3, Seoul tour) was eager to show us the sights and be our personal photographer. Joy (Jeju Island) was friendly, helpful and encouraged us to climb mountains as she knew it would be worth the effort. Despite having such a large group she took the time to talk to each of her guests, making them feel welcome and catering to their needs. Mrs Kim (Busan and Gyeongju) was kind and willing to make adjustments to the schedule when requested or if she saw something that would interest us.rnrnWe liked the variation of group sizes also, with some days just us and others in a larger group, this really helped to make each day different from the last.rnrnThank you for organising all of our transfers, even these people seemed to go above and beyond to share their knowledge of Korea and history with us in the little time we spent with them.rnrnThe accommodation throughout our stay was incredible. The service was excellent and all of the staff had at least a basic grasp of English which was extremely helpful. The rooms were all immaculate and far more luxurious than we would have expected.rnrnWe had a fantastic time in South Korea and will definitely be looking at Novaland for our next holiday in Asia. We will be recommending you to anyone else that is travelling throughout Asia in the future.rn rnThanks again,rnAshley & Hayley Boardman
NLT-150412-ZJ54675 [Apr 21, 2015,  from United Kingdom]
Yes the tour was good thank you. Not as much walking as I thought as lots of stops and waiting for people to catch up all the time.rnThank you so much for booking all my tours and trains. Upset I missed the blossom so may have to come again soonrnKelly xx
NLT-150403-ZJ55585 [Apr 16, 2015]
We had a good time on our tour, we just had a few hours to tour around kyoto, we were only able to visit few places, our tour guide was not really a local guide living in japan so she does'nt have much knowledge on the sites that we visited, she did not explain very well the historical background of the sites that we went but she was overall friendly, helpful and nice. rnThank you very much for your help.
NLT-150329-CJ55473 [Apr 9, 2015,  from Australia]
Dear Cindy, rnrnThank you for your email. First of all, we are really satisfied with the overall service we received. rnrnTravel consultant is great, tour guide and driver is also helpful although English are limited that creates certain difficulties for usrnThe scenic spot is fabulous, we really enjoy taking photos of “sakura”. rnThe fact that within the tour, we still have private time to travel within the city by ourselves is a plus, we have time to explore the city, get to know the local people and their living style more. This is a plus. rnOn our last day, we are able to find our driver is fantastic service provided by you. rnI would like to see more dynamic tour arrangement in our itinerary, such as on the day of kyoto and tokyo, for each city, all we do in one day was cherry blossoms and pagodas, we would like you include more activities that we should see. Although, we want to see cherry blossoms and wish to travel there, we are tourist and still need more advice from you. rnWe love the hotel, food that you arrange for us. They were fantastic. rnrnThank you. rnrnKind Regards,
NLT-150214-ZJ55171 [Feb 22, 2015]
Hi Lynee,rnrnMe and my family had a great vacation in Japan.rnThe tour arrangement was good. Choice of locations and hotel was alsornExcellent. The buses were very clean and comfortable. Bus drivers havernExcellent skill to make the entire journey smooth and enjoyable.rnTour guides able to Speak in understandable English language. Also theyrnHave a lot of information to share. No issues with food since we enjoyedrnAll Japanese food provided during the tour.rnrnHowever we just wish that there will be drop off and pick up service from the hotel wherernWe Stay. We suffered some difficulties to walk back to our hotel after each tour because thernWeather was cold and we often miss the way.rnrnThe time allowed for souvenir shopping at each location was too short. ProbablyrnCan consider to have 30 minutes shopping time at each sport.rnrnThanks for such a good arrangement to make our Japan tour a memorable one. rnrnrnBest regards.rnSubra
NLT-141019-YK50441 [Nov 2, 2014,  from Australia]
Our group consisted of 10 people aged 22 to 95, and Joanna at Novaland Tours consulted with us in great detail so that all the participants had plenty to do and see. It turned out to be a perfect trip. Our guide Mr. Yoon was always cheerful, had lots of information and answered our numerous questions. He also pushed the wheelchair for our senior up and down hills. He introduced us to local Korean cuisine. The driver Mr. Lee was skillful and the bus spacious. We enjoyed all the sight seeing and all the hotels.rnEverything went smoothly and was enjoyed by all of us.
NLT-141010-YK50487 [Oct 29, 2014,  from America]
We (I am American Caucasian and my wife, Shiony is Filipina) stayed in the Sunbee Hotel for four nights, which was centerally located to lots of shopping and eating places. It was a five star "in our book". I enjoyed all of the Korean food and especially their Soju wine. The Novaland Tour guides were very knowledgable and explained every stop we made with great detail. The planned program was also excellent and tailored to our desires. I wanted to see the DMZ area and found it to be the highlight of our stay for me. Korea is very modern and very clean. We felt safe as the Koreans were very friendly and extremely helpful when we got lost. But that is how you see new places and meet different people. In all, we were very pleased as this was our first time in Asian countries. Bob E, from California, USA
NLT-140812-YK36004 [Sep 2, 2014,  from Australia]
Hi Joanna,rnrnWe just got back to Melbourne on the last weekend. We stayed for another 8 days in Seoul exploring the place on our own after the tour completed before we headed back home.rnrnThe itinerary was very well planned as it allowed us to visit different places from the historic sites to cultural sites, from mountains to beaches ... We enjoyed everyday of the tour and very satisfied with your service before and during our trip. You were very accommodated, promptly responded to our emails and always tried to meet our expectations.rnrnMy husband and I had a great time and we were very happy with the services which were provided by you and the tour guides, especially by Mrs Kim Hyun Sook (in Busan) and Mr Lee Soobok (in Seoul). As we enjoyed learning Korean history and culture, Mrs Kim changed the itinerary for the 2nd day in Busan slightly to allow us going to the cultural museum so we could wear the traditional costumes. After visited the Jagalchi fish market, Mrs Kim took us to a restaurant and ordered the food for us (as we could not speak Korean) before she went home. On the last day in Seoul, before dropping us off at the hotel, Mr Lee drove us to Gangnam to give us a quick site seeing about this wealthy & famous area in Korea. Both of them were very flexible, punctual. friendly, patience and provided exceptional services. rnrnThe transfers were very smooth and the staff very punctual, polite, friendly and professional. We did not have any problems in waiting or looking for them.rnrnThe hotels were good and clean. The hotel rooms at Ever Hotel and the Sunbee Hotel were spacious. The food in Ever Hotel was fantastic. We just had a small problem with the Sunbee Hotel in relations to our room access. For whatever reason, our card was deactivated every night after we came back so we was unable to get in our room. We had to go downstairs and asked for our card to be reactivated every night. Apart from that, everything else was fine.rnrnWe had a funny drama to tell you about our own transfer from Jeju airport to Ever Hotel. We gave the address to the taxi driver, however, he dropped us off at Amber Hotel. We tried to point the hotel's name and address to him but he insisted that it was the right place. He could not speak English and we could not speak Korean, we ended up just paid him & got out of the taxi. We came inside Amber Hotel & asked the reception. People did not seem to know the address very well in Korea. She called Ever hotel & told us that our hotel was not far from Amber Hotel & we could walk. She tried to show us the way & quite confused with left & right. She ended up told us that our hotel was on the left. rnrnWe pulled our luggages and tried to look for the hotel. We walked for awhile and could not find anything so my husband went to a convenient store asking for directions. Again, the people in there could not speak English well. They called Ever hotel & asked for direction for us. They told us that keep walking & the hotel would be on our right hand side. One person said left hand side, one said right. We kept walking again & we finally found it on our left hand side. It was quite nerve breaking at the time and at the same time quite funny when we thought about it.rnrnOverall, the trip was very enjoyable and fun. He had a great time and were very satisfied with the services. We will put positive feedback about Novaland Tours on the website. rnrnWe are considering of visiting Japan sometimes next year. Do you have any suggestions as to which parts of Japan are worth it for a visit?rnrnThank you for your service and we are looking forward to get in touch with you in the future for other Asian trips.rnrnKind Regards,rnrnKathy
NLT-140723-YK39512 [Aug 11, 2014,  from America]
Dear Joanna, rnThank you for reminding me that I wanted to send you some feedback on the tour you arranged for me and my husband. I will respond to your questions below in a different color. We had a good time overall. On our last morning in Seoul there was confusion about where we were to get breakfast. We ate at the hotel and that turned out to be a good idea because of our different departure times at the airport. rnrnHope this is helpful. We will keep your company in mind when we travel to Asia again.rnrnJanernrnrnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. rnrnTravel consultants--quite patient and helpfulrntour guides--both guides were friendly, informative and well spoken. You should employ them again. rn rndrivers--all the drivers except the the one picking us up at Seoul train station (who didn't show up) were businesslike and efficient. The driver in Busan brought us all bottles of frozen water on a very hot day--greatly appreciated.rnhotels--all of the hotels were far above our expectations for cleanliness, size and quality of breakfast food. We wonder now if we could have chosen 2-star hotels and still gotten quality. rntransportation--the minivans were comfortable.rnscenic spots--DMZ tour was good and fixed, so you can't change itrnSeoul tour--all was quite good except we did not need to be taken to the market. On our last day in Seoul we discovered a new museum that was quite wonderful. I don't know the exact name but it was the museum of modern culture. That might be a good sight to add to your list of sights. In addition, instead of the market maybe a trip to the part of Seoul made famous by the K-pop singer PSY Gangnam Style.rnBusan tour---the morning was goodrnafternoon had several destinations that were not that goodrn- the beach was not worth going to since we were at a hotel right on the beach and even if we had been in a different hotel, it probably would have been in the same area rn-the blue condominiums were interesting to look at from a distance, but we did not need to go up close to look at themrn-the film building was also beautiful from afar but perhaps not worth a stop.rnrnrn rn2. Where can we improve to be better and stronger?rnI think that you could change the Busan tour up a bit and make the afternoon different. Perhaps a trip to the fish market that included lunch there instead of the restaurant we went to. rnrnrn rn3. Any other valuable comments, travel experience and happy moments you may have.rnThe hotel clerks in Gwangju were very helpful in getting me local transportation information to go to a pottery festival in Gangjin and to a historical village in another part of the region (I can't remember the name of the place but it is one of the famous villages).
NLT-140725-YK37893 [Aug 11, 2014,  from America]
Hi Joanna,rn rnI am sorry for not having replied earlier, as I am in the Philippines visiting relatives.rn rnI now know the difference between private tour and coach tour. The private tour is certainly more convenient and comfortable. Please thank Mr. Jung and Mr. Kim who were our guides in Busan, Gyeonju and Ulsan. Mr. Jung was knowledgable and helpful. Mr. Kim was also helpful, but his English is not as good. I appreciated the history he presented of the region, but the girls wanted some more advice on shopping. The drivers who picked us up in Seoul were also very helpful and I would like to thank them for their service. Although we were apprehensive at first, we were glad that the people who were assigned to pick us up came at the designated time.rn rnThank you for your service. We will consider you again next time we plan a trip to Asia. rn rnYours truly,rn rnRichard Lim
NLT-140728-YK36454 [Aug 11, 2014,  from United Kingdom]
Thank you Joanna,rnI really would appreciate that.rnI would also like to say in Busan - my guide Suh, Hyang Kyung and driver were fantastic.rnI really enjoyed the tour, they are both great!!!rnNow looking forward to the KTX to Seoul rnrnrnHi Joanna,rnApart from the slight hiccup at Jeju airport, I felt the tour was very well organised.rnI have a few criticisms tho,rnThe Seoul tour:rnWhat a waste of time going to the Amethyst factory! All they wanted to do was sell us their over priced items! I would remove this from your tour!rnThe Jeju tour:rnI felt was not catered for the elder generation. I am 60 years old and think I'm fit but could not do the climbs in the time allocated. So felt I had missed out on the wonderful viewsrnThe Busan tour:rnAbsolutely fantastic, I have already commented on my guide & driverrnTransfer by KTX - a little more info would be helpful. Like the train goes further on and only stops at Seoul.rnThe last Seoul tour:rnVery good, he was very funny and entertaining and did appreciate receiving my Jeju taxi refund.rnI can,t praise the hotel Sunbee high enough, when coming back after Jeju & Busan tour it was like coming home. rnMy conclusion on the tour you organised:rnIt was a wonderful experience, just wished it was better tailored to my age.rnThank you Joanna
NLT-140604-LK33218 [Jul 28, 2014,  from America]
Good Morning Lillian – I forgot to mention that almost all of our tours were private so we REALLY got a good deal! Thanks again SharonrnrnThe arrangements were the very best. The guides always called the night before and the driver always at the airport or train depot at the correct times. (Our plane was 3 hours late in arriving in Seoul because of a missed connection in Los Angeles which was a fault caused by United). This really gave us trust in Novaland because we came into a country we knew nothing about…….and could have easily felt stranded. rnrnThe hotels were extra helpful especially Hotel Sunbee. The people all over Korea would help us with directions or answer our questions. My daughter Jill even started reading the Korean Symbols…I was very proud and the guides impressed. rnrnThe guide in Gwangju and driver went over and above what they needed to do. We went to the Orphanage but it was really another facility where Jill was brought to when she was abandoned in 1969. The reason she was then sent to Seoul was because she could be adopted so this was the procedure then and still exists in Gwangju. We went through that Shelter for children, which has 53 children right now ages 1 day – about age 16. This had never been done before but since Jill and I were there from theUS they were most kind in showing through the facility with the rooms of children and volunteers coming in and caring for them. The guide also gave Jill her email in the event that she can discover more about herself from the files in Seoul. rnrn We loved JeJu, it was beautiful and the Coach Tours were perfect. We enjoyed Busan especially seeing theYonggungsa Temple. rnrnOur favorite guides were “Yoon” taking us to Mt Seorak, seeing the woman divers and taking us for a delicious lunch with mackerel and “Charlie” going to DMZ. He sang original Korean Folk songs to us + Elvis’s Houndog! rnrnIf there was a highlight spot it probably was making Kimchi in the private home in Seoul. It was so much fun getting our pictures taken in the Hanbok and making the Kimchi and then having the most delicious lunch. The hostess couldn’t pronounce “Refrigerator” so we had fun teaching her with our 5 fingers for the syllables. (It was a Refrigerator + a freezer but we didn’t want to add to the confusion J) We carried the kimchi to JeJu, Gwangju and back to Seoul because it needed to be refrigerated. My Kimchi made it to Minnesota but Jill’s cracked open a bit and soiled some of her clothes which just added to the adventure along with the cab driver having difficulties finding the correct road and since the guide knew where to go we just walked about 8 blocks! So ends the saga of the kimchi except now I can’t find anyone who wants to eat it with me!rnrnWe definitely would recommend Novaland Tours to anyone. You do an exceptional job. When we go to VietNam we will contact you.rn rnThank-you for giving us a safe and very happy journey.rnSincerely, Sharon Wesbrook
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