I would like to thank you for the effort put into planning and coordinating the tour—it was a memorable journey with several highlights that I truly appreciated.
Kyoto guide (Taku) was excellent and highly recommended
Our guide, Kumiko Aizawa, was knowledgeable and friendly, and we covered all the planned locations.
Our guide picked us up for Shirakawa-go Village. The bus journey was about 1.5 hours. The village was beautiful, well-maintained, and enjoyable to explore. We had ample time there.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Joanna:5 | The best, working with her was smooth and i believe the trip was such a success because her knowledge, protectiveness, and ability to work with the customer to fulfill their needs and vision. She was excellence. | |
| Private Tour Guides | Miho Nakamasu Tokyo,Hakone Apr 1 - 3, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 4 Flexibility: 4 | |
| Yasuko Nagai Kyoto,Osaka Apr 4 - 7, 2026 | Command of English: 4 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| Private Drivers and Cars | 4 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 4 | In some of the activities we were rushing, I would have wanted more time in some of the sights. | |
| Meals | 4 | ||
| Any Other Aspect | |||
| Overall Score of the Whole Package | 5 | Amazing | |
Mar 2026 • Friends
I totally recommend NovalandTours. All the pre-tour communications with Cindy were clear, prompt & helpful.
Mr Seiya was an excellent guide & driver. He spoke very good English and happily answered our many questions. He picked us up on time at the Yokohama cruise terminal & drove us to the Mt Fuji Lakeland area - it takes about 2hrs with a comfort stop at good services. He took us to 2 historic & beautiful shrines & showed us how to do the cleansing & praying rituals. He took us to a lovely restaurant & gift shop for lunch. Then a boat trip on a scenic lake. At the end the Goddess of Mt Fuji kindly revealed herself to us from behind the clouds . She is BREATHTAKINGLY SPECTACULAR !!!! and well worth the private tour. Mr Seiya kindly drove us to a minimarket for some items before taking us to our hotel. Thank you for a SUPERB tour
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Rose:5 | Rose was so helpful and flexible with our private tour nothing was a problem even making last minute changes to accommodate our group’s request The communication throughout the process was first class highly recommended | |
| Private Tour Guides | Yukiko Yoshida Osaka Apr 11,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | We had a wonderful day out with Yukiko at the Himeji castle and gardens we spent the full day there it was delightful and the weather was so good a beautiful sunny day Yukiko was amazing she was so knowledgeable on the history from that period her English was excellent Great Job Yukiko |
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | Your was just right full day with driver and English speaking guide we were picked up at 9.00 am and returned to the ship at 5.00 pm A Good Day Out | |
| Any Other Aspect | Great company yo work with Highly Recommend | ||
| Overall Score of the Whole Package | 5 | Good value for a full day out with driver and English speaking guide our group hade a great day a 10 out of 10 | |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Whitney:5 | ||
| Private Tour Guides | Yuki Eddie Mitani Tokyo,Mt.Fuji Apr 4 - 5, 2026 | Command of English: 4 Knowledge of Subjects: 4 Ability of Explain: 3 Attitude: 5 Flexibility: 5 | Very kind, fun and enjoyable guy. We had a very nice time with him. |
| Yahiro Ishii Tokyo,Mt.Fuji Apr 06,2026 | Command of English: 3 Knowledge of Subjects: 3 Ability of Explain: 3 Attitude: 4 Flexibility: 3 | Pretty quiet and not super engaged. | |
| Yukiko Yoshida Osaka,Kyoto Apr 7 - 9, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | She was wonderful. We all really enjoyed our time with her. | |
| Takada Mitsuhiko Osaka,Kyoto Apr 10,2026 | Command of English: 4 Knowledge of Subjects: 5 Ability of Explain: 4 Attitude: 5 Flexibility: 4 | He was very sweet and told us an amazing story about his parents. | |
| IIDA Mayumi Hiroshima Apr 11,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 3 Attitude: 4 Flexibility: 3 | She was very knowledgeable, but not very warm. We had a hard time hearing everything she was saying. She tended to talk to just one person. Her English was very good. | |
| Private Drivers and Cars | 5 | ||
| Hotels | RIHGA Royal Hotel Kyoto | Location: 3 Comfort: 3 | We tend to prefer smaller more charming hotels in cute areas. We were not in the rooms much so it was fine. |
| Hotel New Otani Osaka | Location: 3 Comfort: 3 | ||
| Asakusa View Hotel | Location: 3 Comfort: 4 | The beds were very uncomfortable. We actually had bruises on our hips. | |
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 3 | We probably would have preferred a little more free time to explore on our own. But, we enjoyed all of our excursions. | |
| Any Other Aspect | This was our first time using a travel agent. We felt like the experience was very well organized and made travel quite easy. Thank you for helping to plan a wonderful trip to Japan! | ||
| Overall Score of the Whole Package | 4 | ||
NLT-260327-CJ149317 received an evaluation from Nisreen Saigar
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Cindy:5 | ||
| Private Tour Guides | Miho Nakamasu Tokyo,Kanazawa,Takayama,Nagano,Lake Kawaguchiko Mar 28 - Mar 10, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Awesome, knowledgeable guide who went above and beyond. We had a great time with her |
| IIDA Mayumi Hiroshima,Miyajima Apr 1 - 2, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 4 | ||
| Takeshi Ken Sugii (Mr.) Osaka,Kyoto Apr 3 - 5, 2026 | Command of English: 5 Knowledge of Subjects: 3 Ability of Explain: 5 Attitude: 4 Flexibility: 4 | ||
| Sumie Shibata Osaka Apr 04,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| Private Drivers and Cars | 5 | ||
| Hotels | The Royal Park Hotel Tokyo Haneda Airport Terminal 3 | Location: 5 Comfort: 5 | |
| Shibuya Excel Hotel Tokyu | Location: 5 Comfort: 5 | ||
| Miyajima Grand Hotel Arimoto | Location: 5 Comfort: 5 | ||
| Osaka Excel Hotel Tokyu | Location: 3 Comfort: 3 | ||
| Hotel Vischio Kyoto by GRANVIA | Location: 4 Comfort: 4 | Poor customer service | |
| Hotel Kanazawa Zoushi | Location: 5 Comfort: 5 | ||
| Mercure Hida Takayama | Location: 5 Comfort: 5 | ||
| La Vista Fuji Kawaguchiko | Location: 5 Comfort: 1 | Great hotel but customer service is lacking and not very flexible in accommodating us | |
| Shibu Onsen Sakaeya | Location: 5 Comfort: 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | Well planned itinerary and the guides made adjustments accordingly if the weather was bad. Also refunded for activities we did not do due to weather | |
| Public Transportation | 5 | ||
| Any Other Aspect | The ryokans were the best accomodations and very accommodating to our dietary restrictions. | ||
| Overall Score of the Whole Package | 5 | ||