Hello Whitney,
Sorry it took a while to reply. We are very please with Novaland Tours and will recommend to our friends and relatives. Thank you!
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive and informative. | |
Tour Guides | Command of English | 4 | English is ok |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 | helpful and very polite | |
Flexibility | 5 | willing to accommodate changes | |
Drivers and Cars | 5 | car is well maintained. Drove safely and slowed down when car sick on the windy mountain roods | |
Hotels | Location | 5 | very convenient to public transport and amenities |
Comfort | 5 | clean and well equipped, enjoyed the free drinks in one of the hotels | |
Sights or Activities | Worthiness of Visit | 4 | overall great except for the huge crowd, long queues and rains |
Meet Your Interests? | 4 | love the Ryokan experience and Sakura | |
Too Tight or Too Loose? | 4 | maybe less places to visit to be able to spend more time in one place/less rush | |
Meals | 4 | Ryokan meals are great, convenience stores food and street food is good | |
Public Transportation (train, flight, cruise, etc.) | 4 | a bit confusion and time consuming but manageable | |
Any Other Aspect |
| A lot of walking involved, could be tiring for people not used to it. Few Japanese speak English, difficult to interact with locals | |
Overall Score of the Whole Package | 4.5 | may return for another visit to other places in Japan | |
Message from Doris
Hi, may I ask how about today's tour?
Tuesday, March 21 2023
Message from VAW124067
Hi Doris... great tour today ! Aboud is great...very likeable and very knowledgeable... lots of interesting historical perspective. Traffic near Tel Aviv insane... but ok since not driving ! Hotel very nice... can get water and coffee in lobby...or wine... everyone very nice. Breakfast buffet offers so many choices...will try some different things tomorrow ! Thanks !
Tuesday, March 21 2023
Message from Doris
Hello, I was just wondering how about your tour after Tel Aviv?
Saturday, March 25 2023
Message from VAW124067
Everything going well... guides are great. Weather good but we may have rain tomorrow...have suitable clothing and boots... and umbrellas if necessary.
Thanks !
Saturday, March 25 2023
Message from Doris
Hi George, how is the tour now? Although I think no news is good news. BTW, have you visited Israel Museum last night?
Wednesday, March 29 2023
Message from VAW124067
Hi...yes all is well. We did go to Israel Museum last night. It is very well done ! We went to thec 2nd temple model of Jerusalem, the Shrine of the Book, and the archeology section of the museum. . No trouble to catch a taxi..
Wednesday, March 29 2023
I apologize for the super delayed response. I have been busy with work after we came back from the trip.
I’d like to thank you for arranging everything for us. Everybody in the group had fun in all the countries we visited. We would definitely recommend Novaland tours to our friends who would like to visit the middle east.
Again Thank you,
Genevieve
I dealt with the tour specialist, Cindy – She was fantastic and awesome! She understood our needs before she gave us a proposal & I always get her responds in a timely manner in answering all my questions before & during the trip. She put us in hotels that near train stations as req and make sure that our tours were exactly go accordingly to what we wanted.
Our 9 days in Japan were well spent, 3 different experience guides being assigned to us separately for private tour in Tokyo, Hakone, Kyoto & Osaka, all guides were very helpful, kind & informative with wonderful services. Especially Tour guide Tanaka Masaaki-san in Kyoto & Osaka, he is really amazing and very informative! The guides bought us to many diff places to take good angle pictures and to try their local cuisine by taking Metro, Local Bus, JR Line and Shinkansen! Everything went off without a hitch. I enjoyed the most is Mt Fuji, Hakone tour, Nara & Osaka Castle with beautiful Cherry blossom.
Highly recommend Novaland tours to anyone that want to hv pleasant and fruitful trip, really with no regret. Will definitely use Novaland Tours again in our future traveling.
I just emailed you couple of pics from our Korea trip. I tried sending you a whole bunch as you suggested but was unsuccessful. That’s OK — my daughter will make an album and CD.
Thank you for all your help. This was my fourth trip to Korea — the best one! It was so fun traveling with a teenager.
The young man in the last picture is Young Youn, a former Novaland guide who I befriended on my previous trips to Korea.
Thank you, again.
Aloha,
Joanne
Fadi was wonderful and very reliable. Please pass on the review to the local office.
Cindy,
Sorry for the late reply. Has been busy with work and other matters.
Firstly, thanks for all your support and arrangement to make our holidays in Japan a wonderful experience and well organised ones. You are the main key for this, your support and continuous update and always be there for us (timely and engaging via whatsapp), very much appreciated.
Once again, Cindy well done on your great support and hardwork !!! keep up your great work!
S.Sugu
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Cindy) | 5 | Always there, timely support, ontime follow up and updates and attention to details. | |
Tour Guides Choyo Tanaka
Hisashi Tokuda
Makiko Shigetani | Command of English | 3 | Among all, Hisashi from Osaka is much better in English |
Knowledge of Subjects | 4 | All are equally good here. They have planned schedule and share the info before we start the trip. | |
Ability of Explain | 4 | All good and covered what we expected | |
Attitude | 4 | Great attitude, no issue at all…also, we know Japan people, they are humble and nice….patience. Well done ! | |
Flexibility | 4 | All good here too, they are flexible with our plans | |
Drivers and Cars | 4 | Nothing much to say here since we use it for Fuji mountain trip, safe driving skills and timely too ! | |
Hotels | Location | 4 | I like the proposals, all closer to train station and its make it so easier to commute. |
Comfort | 4 | Hotels are good. I like the airport hotel due to the size of the room, the rest is smaller but this is expected in Japan. | |
Sights or Activities | Worthiness of Visit | 5 | We did much more since we had the train JR tickets, this is a real handy and we plan it well . everyone enjoyed the trip…. |
Meet Your Interests? | 5 | Very much and more …we covered Hiroshima | |
Too Tight or Too Loose? | 4 | About right | |
Meals | NA | Our tour guide suggested the places, we been and enjoyed, great suggestion from them | |
Public Transportation (train, flight, cruise, etc.) | 5 | All great with ontime as always…we enjoyed all , train, bus, taxi, cruise…. | |
Any Other Aspect | 5 | It was all great plans from Cindy, proposals and with great help from the guides, we have no issue at all …its all great experience in Japan and we enjoyed …the trip | |
Overall Score of the Whole Package | 5 | Novaland tours, can tailor our trips based on individual/personal requirement and also handle the change at last minutes without any issue. Great support and service. Well done team and keep up the good work !!! Once again, thank you ! | |
Thank you for rollout on our trip!
The driving guide, Mr. Miyano, is very knowledgeable and speaks English very well. We are enjoying his help.Weather was not good yesterday so had to adjust our tour destination schedule a bit. Not a problem.
The hotel is quite comfortable. Room is large and perfect for a multi day stay. Hotel staff is excellent as is the dining.
The onsen is typical and the outdoor onsen is enjoyable. We are enjoying the bathing a lot!
Highland Resort view of Mt Fuji is perfect!!
The Takayama and Shirakawa sites were far superior the Iyashi no Sato place. Overall we are pleased with the trip.