[20:41, 11/24/2024] Kiran VJ142653: Hi Dorris,
It was great.
Both tour guides went above and beyond to make our trip a memorable one..thanks for checking..
[04:11, 12/1/2024] Kiran VJ142653: Doris, we arrived in SFO safely today. Thank you for organizing an amazing custom private tour. Masa-san was extremely humble and showed all 3 places in Osaka. Also dropped us off to the airport.
[15:17, 12/1/2024] Doris Novaland Tours: Hi Kiran, I am glad you had a great time, I will email you a survey about the package next week.
We made it home, thank you for our tour! Our last driver/guide was amazing and we highly recommend him!!
He was amazing and we would use him again for sure!!!
Dennis and I want you to know how much we enjoyed our guide Shoko-san. She was absolutely wonderful. She was so organized, fun, professional, pleasant and knowledgeable. The perfect balance between friend and teacher.
She knows Machico, our guide from May 2023 when Anita and I travelled to Naoshima. She called Machico and we got to have a lovely conversation.
We also want to thank you for your excellent organizational skills. We very much appreciate you booking us on Shinkansen seats with our oversized baggage right behind our seats. So easy.
Thank you, thank you.
Have a lovely rest of your day.
Lynn and Dennis.
Hi Nancy! So far, our trip has been great. Jack is a great driver.
Hi Nancy! I want to thank you for making our Japan trip easy. We are very happy and telling our friends about it. Some friends might be using you
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 | All the guides were warm and helpful, enjoyed their company | |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 | The hotel in osaka was a little far off from the train station, the rest were great |
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | Too tight | Each location there’s not much time to explore | |
Meals | 5 | The hotel breakfasts were great | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
I have attached the completed survey.
Just want to say thank you for making all the arrangements and for the efficient management of the itinerary. I and my husband are very happy with the trip and we have had good memories.
We are happy with all the arrangements especially the guides who did a great job(Mr Kazu,Ayumi and Satomi) who went the extra mile to ensure our comfort and looking for escalators and elevators to avoid the climbing of stairs. Even the service assistants who made sure we went to the right platform in the train stations and get to the hotel safely - they kindly stayed to see we were booked into the hotel showing their dedication to their work and the drivers who were there to pick us up and send to the airport and hotels promptly.
We are so grateful as being seniors and having some medical problems we were really well taken care of every step of the way.
Thank you again for doing a marvellous job in co ordinating everything. I would engage Novaland Tours if we are going on another vacation and would certainly recommend to my family and friends.
Regards
Mrs Mohan
Thank you Doris
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Kate did a superb job for us. | |
Tour Guides | Command of English | 4 | Some of the guides had better English than others; we were able to understand all of them. |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 | All of the guides went out of their way to explain not only what we were seeing but also other aspects of the places (and countries) | |
Attitude | 5 | Excellent – very willing to adapt to our needs and interests. Took care with our food allergies. | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Vehicles were very comfortable. All the drivers were very competent drivers. That is, we felt safe. | |
Hotels | Location | n/a |
|
Comfort | n/a |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 | Kate listened to what we wanted to do. | |
Too Tight or Too Loose? | 4 | Days in Korea were a little too busy, mostly due to the traffic | |
Meals | 5 | Guides were very good at selecting Restaurants that met our needs. | |
Public Transportation (train, flight, cruise, etc.) | 5 | We appreciated the ample connect time on our train reservations. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Excellent. We will recommend Novaland to others and hopefully use Novaland for another trip. | |
Dear Whitney,
Our trip here in Japan has and continues to be wonderful!
This afternoon we bid goodby to our fantastic guide, Shoko Yano, who shared and taught us so much about art and Japanese culture during our stay on Naoshima. She even took us on a lovely visit to Teshima Island. We miss her infectious smile, good cheer, and sense of wonder very much.
Thank you for making our visit to Naoshima possible. It is an extraordinary place that marries art and nature.
All best,
Marianne