Hi Sophia, thanks again for the organization you did. Everything was perfectly executed by Novaland Tours and your services went far beyond my expectations. For example I never thought getting from Hiroshima to Mt Fuji area was easy until you showed me the route options so that made me decide to go there and do a tour with Novaland. We are now back home. I will certainly recommend your services to friends and colleagues planning their trip to Japan.
You can let your bosses know that I think you are the best!!
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Sophia far exceeded expectations and went the extra mile so I was happy to choose additional tours or add-ons in Japan based on her recommendations. It is because of her knowledge of the Japan train system that we decided it is possible to go to Hiroshima after all and to a tour there. | |
TourGuides | Command of English | 4 to 5 | Hiroshima Guide was especially good in English |
Knowledge of Subjects | 5 | Hiroshima and Kyoto guides were especially knowledgeable | |
Ability of Explain | 4 to 5 | ||
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | Not Applicable |
|
Comfort | N/A |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | N/A |
| |
Public Transportation (train, flight, cruise, etc.) | 5 | JR Passes delivery went smoothly | |
Any Other Aspect | 5 | Wi-Fi device was excellent | |
Overall Score of the Whole Package | 5 | Thanks again Sophia! | |
Thank you for your hard work in helping us with the holiday as it exceeded our expectations.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | consistent good service | |
Tour Guides | Command of English | 4 | Almost perfect! |
Knowledge of Subjects | 4 | Familiar with all tours | |
Ability of Explain | 4 | Some English speaking not clear | |
Attitude | 5 | Very enthusiastic | |
Flexibility | 3 | rigid programmes but to be expected | |
Drivers and Cars | 5 | Coach drivers very good. | |
Hotels | Location | 5 | all good locations |
Comfort | 5 | adequate sized rooms | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 | good mixture of history, culture and sightseeing | |
Too Tight or Too Loose? | 5 | Busy as expected | |
Meals | 4 | limited breakfast choice | |
Public Transportation (train, flight, cruise, etc.) | 4 | Train to Kobe confusing | |
Any Other Aspect | 4 | 2 Kyoto Hotels had the same name near station which was confusing. The 2nd one was not yet open. | |
Overall Score of the Whole Package | 4.5 |
| |
Hi Emma,
We had a great holiday.
Very curious about the photo flash you mentioned. I attached here 40 photos for your designer. :).No particular background music in mind, so leave this to your designer.
I have indicated our "scores" in your email below.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
4
Tour Guides
Command of English
4
Knowledge of Subjects
4
Ability of Explain
4
Attitude
5
Flexibility
5
Drivers and Cars
5
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
5
Just nice
Meals
4
Public Transportation (train, flight, cruise, etc.)
NA
Any Other Aspect
Overall Score of the Whole Package
5
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
4
Tour Guides
Command of English
4
Knowledge of Subjects
4
Ability of Explain
4
Attitude
5
Flexibility
5
Drivers and Cars
5
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
5
Just nice
Meals
4
Public Transportation (train, flight, cruise, etc.)
NA
Any Other Aspect
Overall Score of the Whole Package
5
Hi Cindy. Our tour was good except for the cable car ride due to the fogs. Thank you for asking.
Cesar