Happy new year Cindy!
Thank you for helping us with the tour. Yoshi and Mr Nishimura (driver) were amazing. We had a great time.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Joanna is very meticulous and accommodating to our requests in tour planning, keeping in touch from the proposal till the end of the tour to ensure we had a smooth journey. | |
Tour Guides | Command of English | 4 | |
Knowledge of Subjects | 5 |
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Ability of Explain | 4 | Occasionally to take some time to understand what Akira-san is trying to explain to us. | |
Attitude | 5 | Akiran-san is friendly and humble, with some humor in the conversations. | |
Flexibility | 5 | Yes. Akira-san communicated the daily travel plan and asked for our opinions if needed to change accordingly. | |
Drivers and Cars | 5 | Very helpful drivers, helped to arrange and carry the luggage. | |
Hotels | Location | 5 | Good. |
Comfort | 5 | Good | |
Sights or Activities | Worthiness of Visit | 5 | Crab market is the least interesting place to visit. |
Meet Your Interests? | 5 | Overall, yes. | |
Too Tight or Too Loose? | 4 | Group 1’s schedule a little too tight, kind of rush to complete the attractions visit within the time frame. | |
Meals | 5 | Very good choice of restaurant selections. | |
Public Transportation (train, flight, cruise, etc.) | Not applicable |
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Any Other Aspect |
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Overall Score of the Whole Package | 4.5 |
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Thank you so much for all your planning, coordinating, and help! We had a wonderful trip! We enjoyed all of our tour guides, especially Yasuko Nagai and Yuki Eddie Mitani. We will be recommending Novaland Tours and you as an agent to friends and family.
Have a Happy New Year,
Brittany Pass
Hi Whitney,
Apologies for the delay.
Below is the form filled up.
We had travels back to back after our Japan holiday.
Now finally back to our country.
Many thanks for for your planning and assistance for the trip.
We had lots of fun as a family and the trip was definitely safe and enjoyable.
Happy New Year to you and your family.
JH
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Accommodating & patience, prompt in replying is the most important part of the process | |
Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 | Both Iku Ken and Hiroko are extremely professional, esp my child was sick and Iku Ken turned back from his journey back to pass my child's medicine. Hiroko was very patient with my young daughter and even took care of her when we were busy with the photo taking during the tour. Cars were very comfortable and spacious. | |
Hotels | Location | 4 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 4 |
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Meet Your Interests? | 4 |
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Too Tight or Too Loose? | 4 |
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Meals | 3 |
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Public Transportation (train, flight, cruise, etc.) | 4 | The scenic train was not seated together, it would be good if the family can be seated together | |
Any Other Aspect |
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Overall Score of the Whole Package |
| I will sign up my next trip with Novaland again | |
Maybe a suggestion would be to include in the tour guide what are the landmarks or things to see at each attraction? For example we didn't know the hakone shrine had a tori gate near the waters which was a nice photo shot. Just thought that it was the one in the hills.
Separately for the program, since it's winter, the sun sets quite early so actually our daylight is shorter and shops close earlier.
For example on the 29th, 3 neighbourhoods near Tokyo was a bit hard to cover in one day considering most shops closed at 5/530pm in these neighbourhoods. Also. The traffic in Tokyo didn't help.
But overall my family did enjoy the trip considering this was a peak period to travel. La Vista kawaguchiko was the perfect place to spend Christmas and I'm so thankful that was recommended and booked by you.
Hi Whitney,
We are safe back home and I would like to thank you for fine arrangement support us on this family tour .
We, whole family members, had a wonderful time at every destination and the hotels that you chose were very nice indeed. The tour guide that you provided was excellent and drove us very safely and gently.We shall continue to recommend your company to all our friends for a professional and expert service.
Gunalan
