All of the arrangements that you made for guides, drivers, meeting assistants, train and bus tickets, worked perfectly, making it easy for us to travel. I have recommended Novaland Tours to other people that we know.
Thank you for everything, it’s been a pleasure.
Arigato
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Joanna:5 | Joanna ,from day one has always been available, she is efficient ,detailed, knowleagable,patient,a pleasure to deal with. | |
| Private Tour Guides | Yuki Eddie Mitani Tokyo Nov 14,2025 | Command of French&English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Very nice gentlemen,resourceful and kind. |
| Ayumi IKUSHIMA Kyoto,Osaka Nov 21 - 24, 2025 | Command of French&English: 4 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Overal a good guide, listen to our needs, flexible. | |
| Masaaki Shimamura Kyoto Nov 23,2025 | Command of French&English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Very resourceful,Masa is interesting,communicates well,goes over and above with history and stories about Japan. A very comfortable car. | |
| Sights or Activities | Worthiness of Visit: 3 Meet Your Interests: 3 Too Tight or Too Loose: 5 | A couple of activities not interesting, gold leaf pasting experience, traditional art performance at Gion corner. We would have added a couple of museums. | |
| Public Transportation | 5 | Perfect. | |
| Any Other Aspect | You forgot to mention a guide,Kaory,she was with us for 5 days, , clearly a 5 Star guide, the best during our trip, spoke French very well, was attentive to our needs, resourceful, knowledgeable , patient, she made our trip to Japan memorable, she emailed us information on subjects we have discussed several days after leaving us.Thank you Kaori. | ||
| Overall Score of the Whole Package | 5 | Comments mentioned above. | |
Dear Cindy,
We just today recovered from jet lag.
The tour was amazing. The tour guides also were very good and professional. All the services were excellent.
For sure, I will recommend Novaland!!
Thank you very much
Best regards,
Cohava
Yes, I will write it on the flight back home this Sumday
Everything was great.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Cindy:5 | Communication was great, especially while the tour was being planned. | |
| Private Tour Guides | Motoki Watanabe Tokyo Nov 08,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Motoki exceeded all expectations. I want to give him 10 stars, but this survey only goes up to 5 stars. |
| Katsuhiko Hirota Kanazawa Nov 10,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| Sanae Uchida Kyoto,Osaka Nov 13 - 14, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| IIDA Mayumi Hiroshima Nov 15,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| Motoki Watanabe Tokyo,Hakone Nov 16 - 18, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Without a doubt, Motoki is the best tour guide I have ever had. | |
| Private Drivers and Cars | 5 | ||
| Hotels | Mitsui Garden Hotel Kyobashi | Location: 5 Comfort: 5 | |
| Hyatt Centric Kanazawa | Location: 5 Comfort: 5 | ||
| Mercure Hida Takayama | Location: 5 Comfort: 5 | ||
| Hotel Vischio Kyoto by GRANVIA | Location: 5 Comfort: 5 | ||
| Laforet Hakone Gora Yunosumika | Location: 5 Comfort: 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | ||
| Public Transportation | 5 | Riding the Tokyo subway was fun. | |
| Pocket WIFI | 5 | It worked very well. | |
| Any Other Aspect | |||
| Overall Score of the Whole Package | 5 | ||
Oct 2025 • Friends
Our trip to Japan was organized very well, the chosen hotels were excellent. Drivers and tour guides were knowledgeable and friendly and helpful. Cindy customer service is on a different level. We enjoyed every moment of this trip that was designed by Novaland, highly recommended.