Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-160321-DK68059 [Mar 28, 2016]

Aspect Mark (1 to 5) Advice or Remark Travel Consultant 5 Tour Guides Command of English 4 Knowledge of Subjects 4 Ability of Explain 4 Attitude 5 Flexibility 5 Drivers and Cars 4 Hotels Location Comfort Sights or Activities Worthiness of Visit 4 Meet Your Interests? 4 Too Tight of Too Loose? Meals 4 Public Transportation (train, flight, cruise, etc.) Any Other Aspect

NLT-160304-VJ66602 [Mar 6, 2016]

Hi Doris Our tour today was excellence. Our tour guide was superb as well but I don't remember her name. Couldn't ask more for the tour services. We still haven't decide whether we want proceed to Cat island or not. Perhaps we only take a walk around city centre. Thanks

NLT-160224-LJ67190 [Feb 29, 2016]

Hi Lillian! Please find below my comments in red regarding the tour that was arranged by Novaland for us: 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportation, scenic spots’ arrangement; and any other words you would like to say to me. - Travel Coordinator (Lillian): * Very accommodating and patient with all my requests and changes. I want to thank you for that!:) I am very satisfied with your service. * Your response is very quick! * You give good suggestions which is very important for tourists. - Tour Guide (Sun): * Speaks very good english * Very friendly * Very accommodating * He often leaves us on our own to roam around and take pictures. He should be staying with us in case we need to take our picture as a group * He gives little information of where we are going. He sometimes reads the information from the brochure or from the signs like he did not do a research ahead of the tour. * He did not recommend any restaurants where we can have our lunch as stated in the itinerary * We asked him where we can buy takoyaki balls but he doesn't know where we can buy them after the morning market tour. He just told us to come back next year. That is not how you should answer tourists. - Driver (Song) * Does not know the way going to the Monkey Park. We actually took a wrong turn going to the park * He did not do research where to park or to drop us off. Sun has to go down and ask * He disregards traffic signs: beating red lights, swerving and stopping on pedestrian lane * Not accommodating at all. We requested if we can stop at the train station to buy our tickets for the next day but he told Sun that it is not in the itinerary and that we should buy them on the next day. Our flight was very early and we have to leave the hotel at 5:00 AM. One of us is Chinese and understands their conversation. * He does not say "thank you" when we asked him to join us for brunch. He just went out after he ate which is very rude considering he is working for a travel agency - Transportation (Van): * The van is very spacious and comfortable! - Tour Spots / Places Visited: * I was expecting that the tour of the old town was included in the Takayama Day Tour. This place is very popular in Takayama but we did not go there. 2. Where can we improve to be better and stronger? - I suggest you hire a Japanese Guide for tours in Japan. Japanese are very proud of their culture, they will practically tell the tourists everything they know about their country. They can make good suggestions on where to eat local food. 3. Any other valuable comments, travel experience and happy moments you may have. - Over all, the trip was just okay based on the price and service we had. There's always room for improvement. I hope my comments will help your company improve and become better. Again, thank you for accommodating us! Best Regards, Ria

NLT-160213-YC59776 [Feb 23, 2016]

We really had fun, everything was great we had an amazing experience as a family, the services were really great, you were exceptional despite the fact that we don't talk personally, I really appreciate your service, thank you for immediately responding to my queries/questions throughout our travel planning. You did a fantastic job in arranging our trip, from the accommodation to the tours, all the staff, the local tour guides and the drivers were really nice. I would say there will always be room for improvements But as for our tour it was perfect, just continue delivering exceptional service just as you do. Our whole family had fun and memorable experience for our first out of the country trip together, thank you for being part of it. Looking forward to more trips arranged by you, I will definitely recommend you guys for your great service. Thank you again, best regards to you Ms. Tina and the whole Novaland Tours team.

NLT-160219-DK65527 [Feb 21, 2016, from Canada]

CLICK TO SEE THIS ITINERARY.

Hi Siva, just to give you am update as to how my tour went. The weather was good - a little cool but sunny all the way. My tour guide changed at the last minute - Mr Hee Yong Kim - came to pick me up. He was very courteous & knowledgeable. I actually had very interesting conversations with him. The places you gave me were awesome & I took a lot of pictures. I even had time to shop for some face masks on our way back to the hotel. Thank you for arranging this tour & the only suggestion I have for future travellers like me who have more than 1 luggage is to either take the airport limousine bus or a taxi to downtown Seoul. These are more convenient than taking the train. It was great talking to you & visiting Korea!!

NLT-160210-MK61733 [Feb 17, 2016]

Hi, Ms Melody, Thank you very much for everything during our journey at Busun. We really have a good times and enjoys. Here we are very appreciated you and the Tour Guide Ms Moon and the Driver for all the goods services and assistant given to us on or before the journey. Your tour guide is excellent and very helpful. Once again thank you very much. Regards Wenny ker

NLT-160116-VJ65194 [Jan 26, 2016]

Hello Doris, Everything went well. Supposedly there's a refund with the lunch during the 3rd day in Gotemba? The tour guide said that. You may just claim our refund, a tip/gratuity for you for arranging our tour. Thank you! We like our tour guide durung the city tour in Tokyo and Osaka but our tour guide during Hakone and Gotemba Tour he needs some improvement :) Thank you again Doris, hoping to work with you again next time :) Sincerely, Jean Marie

NLT-160101-ZJ60555 [Jan 13, 2016]

Dear lynee, My mum is fine. Please don't blame the tour guide, he is a nice person. He did help my mum by holding her hand afraid she will fell down while she tried to get down the car. He used his own car treat us like VIP driving us to the airport and help us to carry heavy luggage and help us check in the international connection flight since we don't know how to speak japanese. The overall trip is great. Please don't blame the tour guide. Regards Tan meng yeow ================================== Dear lynee, The tour arrangement was great. We had a good tour guide and driver. The tour guide and driver is a nice person.However, i think there are things that needs improvement. There are places that tour guide dont follows us in the attraction. He just give us a map to go in by our own. The floor is slippery. I worry about my mum will fall down. And she did fall down as when we are looking for the car. My mum got brues on the butts after fall down.I think the tour guide has to follows us in the attractions taking care of my 75 years old mum.my mum is old need some special care. i mean this will be an extra good service if he follows us. We also need explaination on the all attraction by following us in after buying tickets for us. Beside, the tour guide does not offers automatically to take picture for us. We have to ask him for help and then he help us after asking. There is one time we take picture at otaru, he went toilet. I hope your tour company will improve. I definately will join your tour arrangement as when i will be travelling again. I hope the rate of the tour will lower down so that i can go more places for hoilday. Once again thanks lynee for your tour arrangement. Regards Tan meng yeow

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