NLT-150617-YJ36004 [Nov 6, 2015,  from Australia]
Hi Joanna, Thank you for your follow up email. We spent an extra week in Japan after the tour ended. Thanks for organising the tour, you have done a great job in coordinating it for us. It was very good & well organised. Lunches were also very good, nice food & good restaurants. We had a great time. Overall, we satisfied with the service & the tours. We will get in touch with your office again in the future if we travel to Asia. Just wondering if we will get a discount for the next trip if we book with your company (like the Japan tour)? Regards, Kathy & Paul
NLT-151029-BK57900 [Nov 2, 2015,  from Canada]
Dear Bruce, Thanks for checking with us. Yes, the lady tour guide and the driver are both good. We manage to go to all the places on the first day as we know it will be a packed schedule. We are happy with the arrangements. Thanks again. Cheers, Anita
NLT-151031-BK63400 [Oct 31, 2015,  from Canada]
Hi Mr Bruce I had a great day. The guide (not sure how to spell his name) was very nice and knowledgeable. Thank you excellent service. I will recommend your agency for sure. Best regards Yvan Picard
NLT-151024-BK63145 [Oct 30, 2015]
hi bruce, thank you for checking in. I have amazing time today with the tour guide Mr yoon. Really lucky to have him as my tour guide.I really feel sad that i dont have much time spend in Seoul....many thing to see and so little time. Thank you for arranging a great holiday for me Afifah seoul , korea
NLT-151021-MK60537 [Oct 30, 2015,  from Canada]
Yes everything has been wonderful. Flying back to seoul tomorrow and then home to vanvouver. Will write you more details from home. The tour company was excellent. Very well organized with knowledgeable and helpful guides. Thank you so much with helping us on our tour of Jeju. everything was perfectly organized for us. Transportation, tours, accommodations and everything was very well organized and exactly as you had outlined in the itinerary. i loved seeing the sites of the island and our tour guides were great. Thank you so much. I will recommend you to anyone who wants to plan a trip.
NLT-151013-MK62671 [Oct 30, 2015]
This trip has been amazing. I'll respond fully when I have more time and I have a lot of positive stuff to share :) We're still going to go to the DMZ tomorrow and return on Saturday. At that time, I'll find the time to answer fully. So I had an almost 100% positive experience with everyone. Melody, your itinerary was lovely, packed with beautiful things and great activities. The guides and drivers were all lovely, punctual and knowledgeable. It was a very special trip! I think the only negatives were that we realized that 2 free days might have been better than just one free day. Also, we booked too many temples - by the end it got a little boring - but the guides were great at moving quickly and we did other things. Our only problems came from communication. In the itinerary, it was stated "your guide will give you tickets" or "your guide will tell you the time of tomorrow's pickup." However, each time, I realized later that the guides did not tell us those details. I would simply call Jacky and get that information though. Also, on our final day, our itinerary said 12pm pickup but the guide was waiting from 11am. These are small issues and did not make any negative impact on our enjoyment of the trip - I'm only mentioning this because you asked :) I loved the trip! These guides were amazing and I recommend using them again! If you ever book a trip to Seoul, I strongly recommend you suggest to your clients to visit the Hongdae neighborhood - it's very cool. Thank you Melody! Your hard work in booking this is very appreciated.
NLT-150906-CJ57958 [Oct 29, 2015,  from America]
Dear Cindy, Thank you for the email. We had an outstanding time with our trip to Japan. Everything was well organized and the tours were excellent. We were incredibly pleased with our overall experience and your definetly your planning. Japan is a wonderful country with incredibly nice people. We were able to figure out the subway and train system after some mishaps, but it is also a very efficient system. We will definitely use you again the next time we travel to Asia. We have never had a trip go so smoothly and according to plan, so thank you so much. I really do not have any criticisms, since everything went so well. Again, my wife and I want to thank you for your hard work and help during this whole process. All the best, Timmy
NLT-151009-EK58401 [Oct 24, 2015,  from United Kingdom]
Hello, Emma Greetings from Seoul, Korea! We are still here as my husband has a long conference + meeting, and then we will have a few days exploring Seoul together. We return to Scotland on Friday 30 October, after more than 3 weeks in Korea. The first part of our time in Korea was spent with Novaland and was excellent - that is our summary of your tour! 1. TRAVEL CONSULTANT - Emma Chen - excellent, efficient, flexible and accommodating in the preparation of our tour. You always replied promptly and pleasantly. Everything went very smoothly because of your good planning and communication. TOUR GUIDES Jeju - Yeha tours x3, to the South, West and East were all excellent. (Both guides were very good, Je Hoon and Gin - but especially the latter). Busan - Kim was a brilliant guide - very knowledgable, interesting, personal and kind. She answered our many questions with patience! Gyeongju, Andong (Daegu) etc - Mr Jon(g) - a wonderful guide with so much knowledge, experience, and understanding of history, culture and religion, plus a great sense of humour! DRIVERS ETC. The lady who met us at Incheon Airport was pleasant - she must have wondered where we were as our luggage was left in Quatar (transit stop) so we had to discuss with the Airline how to forward it. Drivers from Incheon Airport to Sunbee Hotel (9 Oct), and from Sunbee Hotel to Gimpo Airport (10 Oct), possibly did not know the way to the Sunbee Hotel - maybe SatNav misdirected them. Yeha bus drivers in Jeju were all very good Driver form Busan Airport to Toyoko Hotel - Mr Jacky Choi, was excellent and informative, but we wished he had introduced himself at the airport! Good to meet the local organiser. Driver for 5 days - around Busan and then on to Daegu - Mr Choi (brother), is an excellent, careful, reliable driver. We felt very safe. HOTELS. Sunbee Hotel, Seoul - was an excellent choice - so central, but quiet, and with clean, comfortable rooms, and welcoming, friendly, helpful staff. Good Korean breakfast too. Easy to walk to historical places. Ever Hotel, Jeju, was pleasant to stay in with a good breakfast. It was near a street with restaurants and especially cosmetic shops, but did not have scenic places to walk to - not really necessary! Toyoko Hotel, Haeundae, Busan, was comfortable and quiet, with a very good breakfast, and close to the beach and other places to walk. There were nearby restaurants. SCENIC TRIPS We thought the visits were well planned and varied. They allowed us to see a lot of the cities and countryside (especially beautiful with the Autumn colours), but also to understand more of the religious, historical and cultural background, with visits to temples, tumuli, museums, markets, beaches and cultural villages. We enjoyed being introduced to varied local cuisine too. We have many happy memories of all the places we visited and of people we met, and the guides who explained things so well to us. It was good to be part of bigger groups on the Jeju tours, but very special to have our own guide and driver on the mainland Novoland part of the trip. Communication was very good before and during the trip so we always knew what each day would involve. It is difficult to think where / how you can improve your service as it was so good! We will thoroughly recommend Novaland and try to persuade some of our friends to use your company! Thank you very much! With our best wishes Colin and Marian Martin
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