NLT-151226-CJ64725 [Jan 8, 2016]
Hi Cindy!rnrn rnrnHappy New Year!rnrn rnrnYes Cindy! We arrived home safe and sound and I praise our LORD GOD JESUS CHRIST for HIS protection and guidance!rnrnI would like to thank you for your extremely helpful attitude towards all my queries. You replied to all my emails promptly.rnrnAnd the most I appreciate about your service is that you brought up suggestions on how can I lessen my tour expenses. It turned out to be a good help indeed!rnrnrnOur driver arrived promptly and was very professional from the get-go. Though he cannot speak english language, by the help of our tour guide, he suggested stores and shops where we can buy cheap and affordable souvenirs.rnrnOur Tour Guide, Hero was also very knowledgeable about all the places we’ve visited and even give us a more interesting insights about Japanese culture and history. He answered almost all our questions eagerly. Our trip with him turned out to be a very informative one, just what we wanted it to be. rnrnOverall, our one (1) day private tour turned out to be an amazing one! I will recommended you and your agency to all of my friends and relatives. I would surely contact you and use Novaland again on my next tour.rnrn rnrnThank you and have a good day!rnrn rnrnJudith Isla
NLT-151230-EJ65902 [Jan 8, 2016]
Hi Emma,rnrnSo sorry for the late reply. rnrnYes, we had a good time. It's a relief to have someone who speaks English & Japanese as our guide. Mr Sun & the driver took care of us very well indeed. Very happy with the service & will definitely use Novaland again when we go back to Japan in the future. Thank you also for the fast reply despite it being last minute & also peak holiday season.rnrnRegards,rnrnRachel & family.
NLT-151230-MC61754 [Jan 6, 2016]
Dear Melody:rnI'm enjoying Hong Kong a lot. I have on my hand the tickets and All is getting as it was planned. I 'll wait for the guide at 7:45 to the day trip to Macau and I spoke with thd guide in Guangzhou about the pick up time tl co to the airport so I'm so happy that I will trust with your company for the following trips to East Asia.rnThanks and best wishes for the new year
NLT-151109-LJ62843 [Dec 30, 2015,  from America]
Dear Miss Lillian Lynn,rnrnWe are returned from two weeks in Japan. We had a most exciting informative transformative trip experiencing the culture and history of your beautiful country.rnrnThe arranging of our time in Kyoto both to and from as well as while we were there made our trip that much more enjoyable.rnrnOur hotel was right across the street from the main Kyoto station where the fast train dropped us off and picked us up. That alone was terrific. Our tours went without a hitch. Our trip to Himeji Castle and surrounding area was a real highlight of the trip made more so by the truly outstanding guide who took care of us from beginning to end. She was terrific.rnrnIf I was your boss I would give you both a raise.rnrnThanks again.rnrnAlan Schaeffer
NLT-151220-BK58291 [Dec 24, 2015]
Viber 交流
NLT-151211-DJ60075 [Dec 22, 2015]
In tour time:rnGreeting Siva, we have arrived in Tokyo. The driver did a great job bringing us to the apartment. We are settled in and resting, later gonging out to explore the surroundings!rnrnAfter tour time:rnrnNovaland travel consultant Ms Siva Dong was very knowledgeable and caring towards the planning of our first time trip to Japan. All our needs were addressed and the itinerary was communicated to all the parties involved in Japan. Ms Dong also kept in touch during changeover points in the itinerary and kept us updated on name of tour guide/driver, car license plate number, timings, etc.rnrnWe felt that Novaland could look into working with tour guides who are more proficient in English as it was challenging to communicate our specific needs to the tour guide. It took quite a bit of conversation time, usage of Google Translate, and photographs to get our point across to the guide.rnrnMr. Miyano (Tokyo leg of the trip) - he went out of his way to reconfirm our dinner reservations, make sure we got to our dinner restaurant safely and taught us how to get back to our apartment.rnrnMr. Saitoh (Hokkaido leg of the trip) - helped to make reservations at a dinner restaurant which served Japanese delicacy - horse meat.
NLT-151212-LJ58803 [Dec 22, 2015]
Hi Lillian:rnrnWe arrived safely back to Manila last Dec. 19.rnrnThank you for arranging our trip. i would like to commend the transfer fromrnOsaka to Kyoto. The person who drived for us named Say was bery nice rnand accommodating.rnrnWe also would like to commend Shiba Park Hotel for their excellent PRrnservice.rnrnAgain thank you very much and Merry Christmas!
NLT-151210-BK58723 [Dec 20, 2015]
Worked with Novaland for my private day tour of Busan. Communicated with Bruce and he was extremely helpful from the start. Replied my emails rather promptly and was able to answer my queries sufficiently.rnrnGuide and driver arrived promptly and were very professional from the get-go. Knowledgeable and able to give us interesting insights to the local places we were visiting.rnrnOverall, the private day tour is recommended as not as rushed as group tours. I would use Novaland again.rnrnVisited December 2015rnrnhttp://www.tripadvisor.com/ShowUserReviews-g294197-d4084348-r334024517-Novaland_Tours_Korea_Day_Tours-Seoul.html#
NLT-151013-ZJ61780 [Dec 10, 2015,  from Saudi Arabia]
Dear Lyneern rnFirst of all I want to apologize to you for my delay passing my comments to you.rn rnNovaland Service which was represented to us by the wonderful professional Travel Consultant Lynee Zhao, was really outstanding. I would give Lynee Zhao a score of Twelve out of Ten. I was really impressed with Lynees’ quick replies to our requests around the clock and she did her best to ensure that our tour of Japan exceeded our expectations. Lynee managed to achieve this goal successfully. I always remember your follow up calls with us when we were in Japan to ensure that everything was done as planned. Tour Guides and Tour Guides’ drivers were professional and met our expectations. We could tell that our Tour Guides were carefully selected.rn rnHotels were outstanding to excellent to below average. Please do not send guests to Luxury Wa Hotel Kaze No Kaori. It was much below our expectations from many aspects and it will reflect negative image about your agency Novaland Tours, I wrote comments about it in Tripadvisor.com. My logon Id is AABDHAHRAN. My review of this hotel is written underrnhttp://www.tripadvisor.com/Hotel_Review-g298123-d1552982-Reviews-Kazeno_Kaori-Ito_Shizuoka_Prefecture_Chubu.html My other hotel reviews can also be found in tripadvisor.com.rn rnTransportation was smooth. However, there was a minor issue (maybe because of our ignorance), on Day 7 Oct 19 Atami-Ito and on Day 9 Oct 21 Ito-Atami we had to purchase tickets for Atami – Ito and Ito – Atami sectors. JR Employees AT ATAMI Station requested us to purchase tickets even though we showed them the cards (Atami-Ito and Ito-Atami) which you gave to us.rn rnIn summary, If we ever think of touring countries in Far East, we will contact you. We will also recommend Novaland tours to our friends.rn rnThank you.
NLT-151127-ZJ57768 [Dec 7, 2015]
Hi LyneernPlease see my reply rn May I ask did you have good time arranged by us?rn>> Yes definitely.rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn >> Excellent. The taxi driver is very polite and friendly.rn2. Where can we improve to be better and stronger?rn >> Nil as I am happy with the service and tour.rn3. Any other valuable comments, travel experience and happy moments you may have.rn >> I enjoyed my stay very much in Hakodate and Otaru in particular.rnrnLim Yu Kwang
NLT-151023-LJ55697 [Dec 5, 2015]
Hello Ms Lilian!rnrnThanks for your email..Sorry I wasn't able to feedback due to busy schedule.rnrnI guess you may back your home after finishing your journey. May I ask did you have good time arranged by us?rn rnYes, we did...We so love our tour with Novaland..We did enjoy Kawaguchiko experience--the onsen, the Mt Fuji View, the food was superb! That was our favorite hotel!rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rnrn***Service was great. Coach was ok..Driver was friendly though sometimes he drives a little off..Overall, he's nice and a happy person. Our tour guide Daiki was exceptional! He's very accommodating, kind, a bit shy though in a good way, very sweet, generous and always listens to all our requests. We so love him!!!!rnrnHotels are good..The best hotel for us was Kawaguchiko then Royal Brighton in Kyoto and the one in Osaka..rnrnSo far, everything was superb! Scenic spots, etc.rnrnTravel consultant Ms Lilian was always prompt to answer all my queries! Such an amazing agent!rn rn2. Where can we improve to be better and stronger? rnrn***Upon airport arrival we hope that the one who will pick us up will be there already..But we do understand that sometimes, we have to wait..We do encountered some bumps like the tickets that we are supposed to have--Disney Sea but instead we got Disneyland..Anyway, everything was well compensated for the mistakes.rn rn3. Any other valuable comments, travel experience and happy moments you may have.rnrn***We will truly get and recommend Novaland tours!rn rnMoreover, for you next trip arranged by us, you will enjoy benefit of deducting USD80/group from your full amount of next tour package with over 5 days duration. rnrn***Thank you! I will keep this in mind...rnrnLooking forward for our next travel with you!rnrnThanks and God Bless, Rhea
NLT-151124-CJ31620 [Nov 30, 2015,  from America]
Cindy,rnOur guide in Kyoto,and surrounding area was excellent. Loads of knowledge and really knew how to get around by train. Also very caring person. I would recommend him again.his English was ok. In rnOur guide in Tokyo ...... Nice guy,funny guy. Did not know the transportation system in Tokyo that well. Was not very organized. Has not been to the places we visited in a long time. His knowledge was fair. We ordered this trip 6 months ago and we should have gotten very best . His English was only fair.we did not get the best in Tokyo and I am disappointed. We would not recommend him.rnLarryrnrnSent from my iPad
NLT-151118-MK63332 [Nov 26, 2015]
Dear Melody,rnrnYes, we have made it back safely to Malaysia on Monday, rested and now I am back to work with a super busy schedule.rnrnOverall, we are happy with our trip to Busan and happy with the service provided by you. However some feedback we hope to highlight and will get your favourable attention for future improvement, nothing really major - see below.rnrnOn itinerary:rnOn Day 3 (20 Nov), where we were suppose to go back to Busan Museum for the hanbok, we still didn't manage to do this. Further, we also didn't manage to cover all the places as per the itinerary, ie. we did not go to Jagalchi Fish Market and the Yongdusan Park. Traffic was not so good and our driver cum guide's driving was a bit "inexperience". I suppose, these could have been better managed and we relied on you and the guide to ensure time management is proper so that what was committed to us are delivered. Yes, we were the one who asked the guide to skip these two destination, otherwise we would not be able to make it on time for our cruise. Even after skipping these two destination, the time spent at the International Market was too rush.rnrnrnAs for the cruise, we didn't quite enjoy it. Firstly, the journey was really shallow and yet the price that we have to paid was exorbitant. Personally, although I was the one who asked to include a cruise, I would expect that it better be a good one that is "value for money". If there is no such cruise in Busan, I presume Novaland could have advised me strongly not to include this in our itinerary. Whilst we have to pay for this, we also sacrificed two places which we have also paid.rnrnOn the tour guide:rnKim is a nice lady and she was very patient in explaining and answering all our questions. Although communication was difficult occasionally, we managed to make it through. Hence, we are actually happy with her service and did give her some tippings. Because our hotel was located in a narrow lane and entry and exit are a little difficult, she scratched her car on the way out of the hotel on Day 3, hence we do sympatise with her.
NLT-151113-EK63325 [Nov 25, 2015,  from Canada]
Good Morning Emma,rnrnI enjoyed the Busan tours you arranged for me very much. The guide, Mrs. Kim, was excellent.
NLT-151113-ZJ60624 [Nov 20, 2015]
Hi lyneernYes we are back after the tour. The trip went of very fine and the services provided were of excellent quality. We are very satisfied and highly appreciate the promptness with which you replied to all our queries. We will definitely contact you and recommend you to our friendsrnThanksrnrnajay bhagoliwal
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