Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

 Cindy is very accommodating and patient, we had to change tour at last minute and she works very hard to accommodate to our requests at very limited timeframe. Her work ethic is commendable and she replies very quickly and efficiently.

Tour Guide # 1 HANOI,

SAPA,HALONG BAY

Command of English

3

 Mr Tang is extremely knowledgeable about war history, we had great experience learning about the Hmong’s traditional house and lifestyle when we visited their house; it was very humbling and enriching at the same time.

He was very accommodating and assisted my brother to obtain a simcard for mobile internet upon arrival and was very helpful in assisting us to check in at the airport on our transit from Hanoi-Saigon. We had a great experience at the Bac Ha market as well; he took us around the market and explained many things at the market including trying local delicacies.

Unfortunately, we found that he only explain basic information on a lot of other things when we go to other sightseeing places and was not very engaging. We used our own initiatives to search for nice restaurants offering Vietnamese/local delicacies from internet (tripadvisor) because recommendations were unsatisfactory. During visit to Hmong’s King’s Palace, he let us wander the palace ourselves without explaining much about the place and we found a corn-liquor stimulation shop at the back of the palace ourselves and had to look for him outside and get him to translate for us about what was going on – not sure if he was aware of this if we did not call him on it.

Knowledge of Subjects

2

Ability of Explain

3

Attitude

2

Flexibility

3

Tour Guide #2 SAIGON

Command of English

5

Dung was very friendly and knowledgeable and very accommodating host. His English was excellent. When he picked us up from the airport, he introduced himself and get to know the whole family. He gave us some hints and tips in regards to his city; how to bargain, how to cross the road, where to go to shop or eat – as our hotel was very close-by to the main attraction area. He was extremely helpful and assisted us to go to pharmacy and purchased antibiotic as my sister had food poisoning whilst onboard on the Dragon Legend Cruise in Ha Long Bay. He was flexible when we requested to drop off a take-away food for my sister who decided to rest at the hotel the following day and had to miss out on the Saigon’s Day Trip. We were very happy with his tour leadership during our short stay in Saigon.

Knowledge of Subjects

5

Ability of Explain

5

Attitude

5

Flexibility

5

Drivers and Cars

5

 Very skillful drivers.

Hotels

Location

5

 Impressed with the hotels; the Light Hotel in Hanoi had the best breakfast! On another note the Amazing hotel @ SAPA – hotel location and comfort was excellent but every night we can hear the loud music of the night-club nearby and some of our family members found it hard to go to sleep (might be a community problem more than anything else)

Comfort

5

Sights or Activities

Worthiness of Visit

4

 Very good overall, the timetable was requested by us – so we would not hold the organizer accountable. Hanoi tour was too tight – we were not able to see the temple as it was closed. Also, not aware that the Ho Chi Minh mausoleum is only open in the morning – it was closed too when we got there.

So, next time we will try to take on organizer’s advice and probably extend the length of the tour especially when travelling with our parents, could be a bit more leisurely.

Meet Your Interests?

4

Too Tight or Too Loose?

4

Meals

4

We found some good eats ourselves mostly from checking tripadvisor J

Public Transportation (train, flight, cruise, etc.)

4

Very good except Dragon Legend cruise; 1 family member had food poisoning (diarrhea and vomiting) and 2 family members had loose bowels (not as bad as the one family member) – but activities and service at the cruise were very good.

Any Other Aspect

Overall Score of the Whole Package

4

 Would love to go back and visit the rest of Vietnam cities J

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

Tour Guides

Command of English

 5

Knowledge of Subjects

 4

Ability of Explain

 4

Attitude

 4

Flexibility

 4

Drivers and Cars

Hotels

Location

 5 (Keio Hotel)

4 (Maihamaresort)

Comfort

 5 (Keio)

3 (Maihamaresort)

Sights or Activities

Worthiness of Visit

 5 (Keio)

2 (Maihamaresort)

Meet Your Interests?

 4

Too Tight or Too Loose?

 4 

Meals

 4 (Keio)

2 (Maihamaresort)

Public Transportation (train, flight, cruise, etc.)

 4

Any Other Aspect

Overall Score of the Whole Package

 4

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Tour Guides

Command of English

 4

Knowledge of Subjects

5 

We did not have too many days in Japan, and we wanted to see Tokyo, Mt. Fuji and Kyoto. Lynee put together a very reasonable package for us. We are very satisfied with the places we went.    

Ability of Explain

4

Attitude

 5

She was very prompt in answering my questions. 

Flexibility

 5

The package allowed the exclsion of meals; it worked well for us.  

Drivers and Cars

 5

Both drivers were punctual, courteous, and they drove clean nice cars.    

Hotels

Location

 5

 Both Gracery and Miyao hotels are close to train and MRT stations. Gracery was even better being close to restaurants.  

Comfort

 4

Miyako was new and more spacious. It felt a little more luxurious than Gracery.  

Sights or Activities

Worthiness of Visit

 4

The imperial palace, the fish market, Mt. Fuji were a litte let down. Perhaps wisteria flowers might be a good substitue in May? But Hakone, Lake Ashi and all of Kyoto visits were great.   

Meet Your Interests?

 4

 I would give Kyoto visits a 5. 

Too Tight or Too Loose?

 5

The tour schedules was just right. Going to Kyoto on the bullet train was tight. We had only 15 minutes to exchange tickets for a later train. Being unfamiliar with the train station, we decided not to exchange the tickets. We did not make it to Miyako until almost midnight.  

Meals

 N/A

Public Transportation (train, flight, cruise, etc.)

4 

 We liked using the public transportation of subway, bus and bullet train. The tour bus to Mt. Fuji was easily accessible. The Lake Ashi cruise and lunch were so so. We booked our own flights though.   

Any Other Aspect

Mr. Tanaka in Kyoto was an excellent  tour guide.   

It was an enjoyabe trip. Without Novaland tour package we certainly could not see as much as we did.    

Overall Score of the Whole Package

 4.5

 Thank you! (We decided to forego the pictures. Thanks anyway.)

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

   3-4

 Cindy Huang was very responsive and supportive with local details and travel plans. Thanks to her, the trip was memorable.

Tour Guides

Command of English

 4

 The guide on the last day for the local Tokyo tour was the best – all round information and good command of language. Would certainly want his services again.

Knowledge of Subjects

 4

 Guides were quite knowledgeable.

Ability to Explain

 4

 Only on the day of the Fuji station cable trip, 2 passengers delayed, so we arrived late at the cable car station. It was crowded and the guide did not co-ordinate the group properly. We did not even get the tickets but luckily managed to catch her at the last minute. If changes occur, guide should be able to adapt and plan accordingly.

Attitude

 5

 Extremely courteous and co-operative. As a country too, the people are efficient, quality conscious and hospitable. Excellent work ethics and sense of punctuality.

Flexibility

 5

 Guides were tourist-friendly and flexible.

Drivers and Cars

 5

 Missed the bus for the snow monkeys! And elders found the climb uphill difficult, so before the walk, a taxi till that point, would have been more convenient. We had to skip lunch too. The guide was unable to get tickets for the bus.

Hotels

Location

 5

 All conveniently located except it was difficult to walk with luggage to Prince Hotel – we were not aware of shuttle from train station to hotel. Mitsui Grand was the best in terms of location!

Comfort

 All the hotels were comfortable but service in Prince Hotel was not up to the mark – reception was slow to attend and had poor communication skills.

Sights or Activities

Worthiness of Visit

 4

 Worth visiting again!

Meet Your Interests?

 5

 Guide said the tourist information centre could not provide proper guidance as how to reach the snow monkeys’ destination.

We visited the Bamboo Grove on our own. But there were no proper signboards to show the exact location despite using google, we found it difficult to locate.

Too Tight or Too Loose?

 4

Meals

 4

 The French restaurant in Prince Hotel did not offer value for money – vegetarian food was not good. In Fujiya Hotel, they were not informed that guests were vegetarians.

Public Transportation (train, flight, cruise, etc.)

 5

 Scoot airways from Singapore, did not notify passengers that they should disembark at Taipei. Trains should have more seats for elderly.

Any Other Aspect

 4

Overall Score of the Whole Package

 4

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Tour Guides

Command of English

 4

Knowledge of Subjects

 4

Ability of Explain

 4

Attitude

 5

Flexibility

 5

Drivers and Cars

 5

Hotels

Location

 5

Comfort

 5

Sights or Activities

Worthiness of Visit

 5

Meet Your Interests?

 5

Too Tight or Too Loose?

 5

Meals

 4

Public Transportation (train, flight, cruise, etc.)

 5

Any Other Aspect

Overall Score of the Whole Package

 5