NLT-151127-ZJ57768 [Dec 7, 2015]
Hi Lynee Please see my reply May I ask did you have good time arranged by us? >> Yes definitely. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. >> Excellent. The taxi driver is very polite and friendly. 2. Where can we improve to be better and stronger? >> Nil as I am happy with the service and tour. 3. Any other valuable comments, travel experience and happy moments you may have. >> I enjoyed my stay very much in Hakodate and Otaru in particular. Lim Yu Kwang
NLT-151023-LJ55697 [Dec 5, 2015]
Hello Ms Lilian! Thanks for your email..Sorry I wasn't able to feedback due to busy schedule. I guess you may back your home after finishing your journey. May I ask did you have good time arranged by us? Yes, we did...We so love our tour with Novaland..We did enjoy Kawaguchiko experience--the onsen, the Mt Fuji View, the food was superb! That was our favorite hotel! 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. ***Service was great. Coach was ok..Driver was friendly though sometimes he drives a little off..Overall, he's nice and a happy person. Our tour guide Daiki was exceptional! He's very accommodating, kind, a bit shy though in a good way, very sweet, generous and always listens to all our requests. We so love him!!!! Hotels are good..The best hotel for us was Kawaguchiko then Royal Brighton in Kyoto and the one in Osaka.. So far, everything was superb! Scenic spots, etc. Travel consultant Ms Lilian was always prompt to answer all my queries! Such an amazing agent! 2. Where can we improve to be better and stronger? ***Upon airport arrival we hope that the one who will pick us up will be there already..But we do understand that sometimes, we have to wait..We do encountered some bumps like the tickets that we are supposed to have--Disney Sea but instead we got Disneyland..Anyway, everything was well compensated for the mistakes. 3. Any other valuable comments, travel experience and happy moments you may have. ***We will truly get and recommend Novaland tours! Moreover, for you next trip arranged by us, you will enjoy benefit of deducting USD80/group from your full amount of next tour package with over 5 days duration. ***Thank you! I will keep this in mind... Looking forward for our next travel with you! Thanks and God Bless, Rhea
NLT-151124-CJ31620 [Nov 30, 2015,  from America]
Cindy, Our guide in Kyoto,and surrounding area was excellent. Loads of knowledge and really knew how to get around by train. Also very caring person. I would recommend him again.his English was ok. In Our guide in Tokyo ...... Nice guy,funny guy. Did not know the transportation system in Tokyo that well. Was not very organized. Has not been to the places we visited in a long time. His knowledge was fair. We ordered this trip 6 months ago and we should have gotten very best . His English was only fair.we did not get the best in Tokyo and I am disappointed. We would not recommend him. Larry Sent from my iPad
NLT-151118-MK63332 [Nov 26, 2015]
Dear Melody, Yes, we have made it back safely to Malaysia on Monday, rested and now I am back to work with a super busy schedule. Overall, we are happy with our trip to Busan and happy with the service provided by you. However some feedback we hope to highlight and will get your favourable attention for future improvement, nothing really major - see below. On itinerary: On Day 3 (20 Nov), where we were suppose to go back to Busan Museum for the hanbok, we still didn't manage to do this. Further, we also didn't manage to cover all the places as per the itinerary, ie. we did not go to Jagalchi Fish Market and the Yongdusan Park. Traffic was not so good and our driver cum guide's driving was a bit "inexperience". I suppose, these could have been better managed and we relied on you and the guide to ensure time management is proper so that what was committed to us are delivered. Yes, we were the one who asked the guide to skip these two destination, otherwise we would not be able to make it on time for our cruise. Even after skipping these two destination, the time spent at the International Market was too rush. As for the cruise, we didn't quite enjoy it. Firstly, the journey was really shallow and yet the price that we have to paid was exorbitant. Personally, although I was the one who asked to include a cruise, I would expect that it better be a good one that is "value for money". If there is no such cruise in Busan, I presume Novaland could have advised me strongly not to include this in our itinerary. Whilst we have to pay for this, we also sacrificed two places which we have also paid. On the tour guide: Kim is a nice lady and she was very patient in explaining and answering all our questions. Although communication was difficult occasionally, we managed to make it through. Hence, we are actually happy with her service and did give her some tippings. Because our hotel was located in a narrow lane and entry and exit are a little difficult, she scratched her car on the way out of the hotel on Day 3, hence we do sympatise with her.
NLT-151113-EK63325 [Nov 25, 2015,  from Canada]
Good Morning Emma, I enjoyed the Busan tours you arranged for me very much. The guide, Mrs. Kim, was excellent.
NLT-151113-ZJ60624 [Nov 20, 2015]
Hi lynee Yes we are back after the tour. The trip went of very fine and the services provided were of excellent quality. We are very satisfied and highly appreciate the promptness with which you replied to all our queries. We will definitely contact you and recommend you to our friends Thanks ajay bhagoliwal
NLT-150830-LJ58692 [Nov 15, 2015,  from Luxembourg]
Dear Lillian, Sorry for not replying earlier - we’ve been very busy since getting back from our holiday in Japan. Please find our replies below. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportation, scenic spots’ arrangement; and any other words you would like to say to me. We were very happy with the Novaland Tours service throughout. As our travel consultant, you, Lillian, were thorough and meticulous in the planning of our trip, which involved multiple revisions in order to take into account all our personal wishes. This excellent service continued right through to the actual holiday itself where the couple of queries which we had while while in Japan were answered extremely promptly and usefully. We particularly appreciated the level of detail you provided in our itinerary, including all sorts of invaluable tips such as how to travel on buses, lots of maps and information for getting from the various train stations to our hotels in different cities, even on the days when we were travelling independently. The Sunrise guides were always very friendly and full of interesting information during the all the different visits in which we participated. Each guide was different and we enjoyed getting to know each of them. The bus drivers were always professional and courteous, and the organisation, which was especially complicated in bigger cities such as Kyoto and Tokyo, worked very well. 2. Where can we improve to be better and stronger? While we cannot find fault with any of your services, we preferred the tours where there were fewer participants. There was one tour, I think it was the Kyoto 1-day tour, where we were indeed many people - two big buses - and we found it a bit difficult to get close enough to the guide to hear all the information about the places we visited. On the other hand, sometimes we were very few (for Koya San, just the two of us with the guide), and this was wonderful, a real treat ! We unfortunately missed out on visiting Kyoto Imperial Palace as this trip was planned for a Sunday, when the palace was closed, so if that has been known in advance, we might have been able to arrange it differently. 3. Any other valuable comments, travel experience and happy moments you may have. Some particular highlights for us were Koya San, Himeji Castle, Hiroshima & Miyajima, the tea ceremony in Uji, Byodoin Temple, the Sagano Bamboo Grove, the Castle Gardens and Kenrokuen Gardens in Kanazawa and our free time in Tokyo. On the less positive side, we would not recommend the Osaka 1-day walking tour - the Ariel Garden and the Aqua Liner were quite a waste of time, although Osaka Castle was interesting to see. Also, we spent a whole hour walking up and down one street at the Takayama morning market, which was too long (normally only 30 minutes were planned for this). And finally, the tea ceremony in Tokyo was disappointing (too many people squeezed in and not enough time and space to appreciate the ceremony), especially as we’d had a far nicer experience in Uji. Just one other thing now that I remember: on September 9, we took the Sagano Bamboo Grove & Arashiyama walking tour. This was supposed to be with lunch on a moving boat. Due to heavy rains, the lunch was cancelled and (I think) the guide said we should get a refund for that part of the tour. Do you know something about this ? Lillian, all that remains is for us to thank you once more for all your care and attention in arranging our holiday in Japan. I hope our comments are useful for you. regards, Annie & Jean-Jacques
NLT-151101-DK55554 [Nov 7, 2015,  from Canada]
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Hello Siva. You are quite correct. It is a long flight from Jeju to Saskatoon, particularly when the Air Canada flight is 3 hours late leaving Incheon. That said, our Korean trip was very much enjoyed and we thank you for helping make the trip a very positive experience. Your attention to detail is commendable (值得赞美的,可推荐的). Your choice of our driver/guides was excellent. Mr Oh was like one of our own sons – respectful, caring and good natured. He made our tine in Seorak and Seoul special and was very generous with his time. Our one complaint about Seorak (and it could have been my fault for not being clear) was that our hotel was not within the park as we wished. There was nothing wrong with the hotel you picked, just its location. Our driver/guide Victor (spelling ?) on Jeju Island was also very good. He is very knowledgeable about the island and was patient with our many questions. He was also flexible in adding a visit to a traditional village. We enjoyed the hotel in Jeju and its downtown location. It may be some time before we return to Asia but we will certainly recommend your company to friends visiting Asian countries, Thanks again for your services, Garth
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