Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-151113-EK63325 [Nov 25, 2015, from Canada]

Good Morning Emma, I enjoyed the Busan tours you arranged for me very much. The guide, Mrs. Kim, was excellent.

NLT-151113-ZJ60624 [Nov 20, 2015]

Hi lynee Yes we are back after the tour. The trip went of very fine and the services provided were of excellent quality. We are very satisfied and highly appreciate the promptness with which you replied to all our queries. We will definitely contact you and recommend you to our friends Thanks ajay bhagoliwal

NLT-150830-LJ58692 [Nov 15, 2015, from Luxembourg]

Dear Lillian, Sorry for not replying earlier - we’ve been very busy since getting back from our holiday in Japan. Please find our replies below. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportation, scenic spots’ arrangement; and any other words you would like to say to me. We were very happy with the Novaland Tours service throughout. As our travel consultant, you, Lillian, were thorough and meticulous in the planning of our trip, which involved multiple revisions in order to take into account all our personal wishes. This excellent service continued right through to the actual holiday itself where the couple of queries which we had while while in Japan were answered extremely promptly and usefully. We particularly appreciated the level of detail you provided in our itinerary, including all sorts of invaluable tips such as how to travel on buses, lots of maps and information for getting from the various train stations to our hotels in different cities, even on the days when we were travelling independently. The Sunrise guides were always very friendly and full of interesting information during the all the different visits in which we participated. Each guide was different and we enjoyed getting to know each of them. The bus drivers were always professional and courteous, and the organisation, which was especially complicated in bigger cities such as Kyoto and Tokyo, worked very well. 2. Where can we improve to be better and stronger? While we cannot find fault with any of your services, we preferred the tours where there were fewer participants. There was one tour, I think it was the Kyoto 1-day tour, where we were indeed many people - two big buses - and we found it a bit difficult to get close enough to the guide to hear all the information about the places we visited. On the other hand, sometimes we were very few (for Koya San, just the two of us with the guide), and this was wonderful, a real treat ! We unfortunately missed out on visiting Kyoto Imperial Palace as this trip was planned for a Sunday, when the palace was closed, so if that has been known in advance, we might have been able to arrange it differently. 3. Any other valuable comments, travel experience and happy moments you may have. Some particular highlights for us were Koya San, Himeji Castle, Hiroshima & Miyajima, the tea ceremony in Uji, Byodoin Temple, the Sagano Bamboo Grove, the Castle Gardens and Kenrokuen Gardens in Kanazawa and our free time in Tokyo. On the less positive side, we would not recommend the Osaka 1-day walking tour - the Ariel Garden and the Aqua Liner were quite a waste of time, although Osaka Castle was interesting to see. Also, we spent a whole hour walking up and down one street at the Takayama morning market, which was too long (normally only 30 minutes were planned for this). And finally, the tea ceremony in Tokyo was disappointing (too many people squeezed in and not enough time and space to appreciate the ceremony), especially as we’d had a far nicer experience in Uji. Just one other thing now that I remember: on September 9, we took the Sagano Bamboo Grove & Arashiyama walking tour. This was supposed to be with lunch on a moving boat. Due to heavy rains, the lunch was cancelled and (I think) the guide said we should get a refund for that part of the tour. Do you know something about this ? Lillian, all that remains is for us to thank you once more for all your care and attention in arranging our holiday in Japan. I hope our comments are useful for you. regards, Annie & Jean-Jacques

NLT-151101-DK55554 [Nov 7, 2015, from Canada]

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Hello Siva. You are quite correct. It is a long flight from Jeju to Saskatoon, particularly when the Air Canada flight is 3 hours late leaving Incheon. That said, our Korean trip was very much enjoyed and we thank you for helping make the trip a very positive experience. Your attention to detail is commendable (值得赞美的，可推荐的). Your choice of our driver/guides was excellent. Mr Oh was like one of our own sons – respectful, caring and good natured. He made our tine in Seorak and Seoul special and was very generous with his time. Our one complaint about Seorak (and it could have been my fault for not being clear) was that our hotel was not within the park as we wished. There was nothing wrong with the hotel you picked, just its location. Our driver/guide Victor (spelling ?) on Jeju Island was also very good. He is very knowledgeable about the island and was patient with our many questions. He was also flexible in adding a visit to a traditional village. We enjoyed the hotel in Jeju and its downtown location. It may be some time before we return to Asia but we will certainly recommend your company to friends visiting Asian countries, Thanks again for your services, Garth

NLT-150617-YJ36004 [Nov 6, 2015, from Australia]

Hi Joanna, Thank you for your follow up email. We spent an extra week in Japan after the tour ended. Thanks for organising the tour, you have done a great job in coordinating it for us. It was very good & well organised. Lunches were also very good, nice food & good restaurants. We had a great time. Overall, we satisfied with the service & the tours. We will get in touch with your office again in the future if we travel to Asia. Just wondering if we will get a discount for the next trip if we book with your company (like the Japan tour)? Regards, Kathy & Paul

NLT-151029-BK57900 [Nov 2, 2015, from Canada]

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Dear Bruce, Thanks for checking with us. Yes, the lady tour guide and the driver are both good. We manage to go to all the places on the first day as we know it will be a packed schedule. We are happy with the arrangements. Thanks again. Cheers, Anita

NLT-151031-BK63400 [Oct 31, 2015, from Canada]

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Hi Mr Bruce I had a great day. The guide (not sure how to spell his name) was very nice and knowledgeable. Thank you excellent service. I will recommend your agency for sure. Best regards Yvan Picard

NLT-151024-BK63145 [Oct 30, 2015]

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hi bruce, thank you for checking in. I have amazing time today with the tour guide Mr yoon. Really lucky to have him as my tour guide.I really feel sad that i dont have much time spend in Seoul....many thing to see and so little time. Thank you for arranging a great holiday for me Afifah seoul , korea

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