NLT-140407-LK35989 [Apr 25, 2014,  from America]
Dear Lillian,rnrnOur trip o Jeju was very good.rn rnOur tour arrangements were well organized and we had good weatherrnrnso we could enjoy our travel on ttheTours.rnrnThe planned schedule, the Hotel and the transportation were allrn rnvery good and on schedule.rnrnThanks for your assistance.rnrnSincerely,rnDon Dippe
NLT-140406-TK35399 [Apr 23, 2014,  from Sweden]
Hi Tina!rnrnWe were so happy and pleased with the trip as a whole! Everything's fine with all of us, including the baby :) rnApart from one small error, it said in our itinerary that our Jeju tour started at 9.30 in the morning, so we got quite startled when the tour guide called our room at 8.30 and wondered where we were? But everything worked out fine and everything else was over all expectations! I'll try to answer as thoroughly though to the questions below:rnrnI only have positive comments on all of this, from tailoring our trip, to the guides (Mrs Kim in Busan was truly amazing! So friendly, knowledgable, everything! She is the best!) everyone we came across we're very friendly and spoke good English. Only thing there might be to comment on was the breakfast service at Toyoko Inn/Busan. It was so crowded and a lot of people that we almost didn't make it before the tour. I know that this isn't your fault, but it was a bit annoying. Also in Jeju at the ever hotel. Their breakfast was delicious but only on for one hour - between 7-8! A little bit too short we thought. But everything else, too notch!rnrnFor me it was a very special trip since it was my first back to Korea where I was born. It was overwhelming in many ways, but all in a positive way. Everyone we met were so friendly and saw me as a Korean and your people were also part of this whole experience. I will definitely go back!
NLT-140315-TK34928 [Apr 15, 2014,  from America]
Dear Tina,rn rnThank you so much for all your help. We had a great time in Korea. The hotels in Busan and Jeju were really nice. Eventhough the Pacific Hotel in Seoul is not as nice as the other two, the room and bed were small, but the location was awesome. Our tour guides were excellent. Mr. Lee Chul Kyun in Seoul was so caring and nice. He took good care of my 80 years old mom. I booked the Nanta show, he even walked me to the theater making sure that I know my way there and back to the hotel. My mom and I were so touch by his thoughtfulness. Ms. Suh, Hyang Kyung in Busan was awesome too. She is very patient, kind and cheerful. Ms. Rachel from Yeha big group tour in Jeju was excellent also. All the drivers were careful and nice .rn rnNovaland makes us feel like VIP guests. Thanks for making our trip an unforgettable. I sure will recommend Novaland to friends and family.
NLT-140408-YK36580 [Apr 11, 2014,  from Canada]
Hello,rnrnYes, we had a great time. Thank you very much for your hospitality, we are very appreciative of your help. Our tour guide was excellent and extremely helpful and accommodating. We did get lost and they were brought back to the tour with acceptance and grace. rnrnMany thanks,rnrnKindest Regards,rnrnDeborah Bertram
NLT-140321-LK35065 [Apr 10, 2014,  from America]
Hi Lillian.rnrnThanks to you, for your patience and your expertise, our visit to Korea was very pleasant. rnThe tour guides, drivers, the agent in Seoul office (I am sorry I forgot her name) were wonderful and very attentive. rnOnly one "very minor" issue was the tour guide that I had could not tell me much about the places that we visited.....or may be there was not much to tell?! Other than that, he was great.rnI give a thumb up for everyone and will definitely recommend you and Novaland Tours to all my friends and will again seek for your assistant on my next trip to Asia.rnrnSincerely,rnNatalie Phuong
NLT-140306-YK36005 [Apr 4, 2014,  from America]
Hi Joanna, rnrnWe finally arrived home this morning after an amazing, wonderful trip. We enjoyed our stay in Busan and we were pleased that we found places to eat on our own but we had our son with us who had been in Korea for 1.5 years so that really helped. Other than some of the outlets not working, the Toyoko Inn was fine.rnrnI wasn't complaining about the itinerary, but for future clients (especially Americans) you should mention the lack of handicapped access in most places in Korea. It was the great quantity of giant, stone stairs that I was really talking about. They were difficult for most of us but I was very proud that I was able to do almost everything. The only things I skipped were the climb to Sunrise Mountain on Jeju Island and the tunnel in the DMZ. To understand my success, one year ago I weighed 186 kg and when we left for our trip I weighed 120 kg. My family is very impressed by the activities I was able to participate in.rnrnThe best parts of the trip happened by accident: We arrived on Jeju on the last day of the Fire Festival where they set a mountain on fire and there are fireworks and many activities set up. We took a free shuttle bus and had a wonderful time. At the Suwon village they cancelled a mock wedding ceremony due to weather and just as we were about to leave they decided to go through with it.rnrnThe only time food presented a problem was on the city tour of Seoul. We went to a restaurant that served spicy bean curd soup so we had no meat since they only served pork (this only bothered my son since bean curd and egg were OK with my wife and me). The real problem was the spicy part. We got it and could not eat it due to the spice content (and we had already been in Korea for a long time). We asked for another bowl and it was slightly less spicy but not by much. My son loves Korean spicy food and he said even his was too spicy. We ate what we could but were not happy.rnrnOur guides were great, especially Joy (Joi?) and Chul.rnrnIt was a wonderful time and I took over 1300 photos and videos. My wife and I agree that we will give Novaland 5 stars on Tripadvisor.rnrnThank you for everything you did for us and we will be sure to contact you when we go to Asia again.rnrn rnLarry Cohan
NLT-140325-YK35519 [Apr 3, 2014]
Hi JoannarnrnWe are back in Singapore yesterday.rnrnThanks very much for organising this wonderful holiday and following up with us on the details.rnrnThe tour guide were very good and patient with us as we have a baby. Treated us like VIPs. We will not hesitate to take up another vacation with novaland. rnrnWe enjoyed this holiday and will look forward to another one. rnrnThanks once again.
NLT-140309-TK33528 [Mar 24, 2014,  from America]
Tina,rnrnSuzanne and I enjoyed our trip. Charlie was a wonderful guide. His English was very good, and he's a terrific driver. He was very knowledgable. If he didn't know the answer to a question, he always found out. Charlie was very polite and helpful, and he played a big role in our having such an enjoyable vacation.rnrnThank you for making all of the arrangements for us.rnrnDiane Burrowes
NLT-140313-YK35929 [Mar 19, 2014,  from Australia]
The guide was good and he showed me the Canadian and Australian monuments. We drove around the area and I got a good overall impression of the battlefield.rnrnBut my map was not good enough to identify the exact locations of the Australian forces. Tommy tried to be helpful but he is not a military specialist. I am not complaining.rnrnNow I have a good military map from the Australian Embassy so I want to go back again to Gapyeoung.rnrnBob Muirhead
NLT-140214-LK33948 [Mar 11, 2014,  from Canada]
Dear Lillian:rnAfter Korea we were on a river cruise in Myanmar with very poor internet connection. We arrived back in Calgary from Bangkok last night. I want to tell you how much we enjoyed Seoul and that the services provided by Novaland were excellent. We are both old travelers and have been all over the world so we rarely find such good service. Thank you. After I adjust to jet-lag I will write again with more details.rnregards
NLT-140204-LK32234 [Feb 20, 2014,  from America]
hi Lillian,rnrnAfter three weeks of travels, we are back home safely. rnrnThank you for taking care of our Korea Tour. We were given first class attention from the time we arrived at Incheon Airport. The drivers and tour guides are very professional...always willing to help in any way.rnrnThe hotels you picked for us were perfectly situated. We were able to explore on our own after our daily tours. We enjoyed all of the tours but we particularly enjoyed our Jeju Tour.rnrnWe only had one confusion at the Busan train station - we didn't know that the driver will meet us as we get out of the train. We looked for him at the station exits (there were three). We eventually found him and all is well.rnrnOverall, you did an excellent job putting together our travel schedule. You took care of every detail.rnrnAloha!rnAmor
NLT-140125-FK32117 [Feb 6, 2014,  from America]
Hello Lillian,rnrnWe had a wonderful day with William today. He was very knowledgable and pleasant. Thank you for helping to arrange our tour. We want to come to Korea again so I will contact you when we are able to schedule a trip when we will have more time.
NLT-140112-JK35048 [Jan 20, 2014]
My tour guide was Elvis (on the first day trip) and Charlie (on the 2nd and 3rd day trip). They both were great, very accommodating and tried their best to let us know the fact and figures of the area where we visited.rnElvis contacted me the night prior to the day trip to the ski resort. That was most welcome to receive the affirmation from the tour guide himself.rnCharlie did in fact suggested for me to combine the day 2 and 4 itinerary to be fit in one day so that I could do other tour or have the day 4 for myself- which was great – I was able to do my own excursion at the Itaewon area – where I visited the Seoul Mosque and found many HALAL restaurant, even the HALAL Korean restaurant!rnrnI guess, the local temperature was a tad too cold for me. I suffered from dried and itchy skin due to the cold temperature. As Charlie suggested that the best time to visit Seoul is in Sept-Oct….maybe next time!
NLT-140213-EK35788 [Jan 1, 1970]
Dear Joanna,rnrnWe had great time with our tour guide, Kim in busan.rnI will write you review on weekend.rnrnRegards,rnHue MinrnDear Joanna,rnrnBusanrn1. Your reply is fast whenever I asked any question, same with Peggy. You guys are professional as compared with other tours. Overall I am very satisfied with service provided by Novaland. Our tour guide, Kim was friendly and professional though her chinese was not good as tour guide in Jeju. Kim was kind and she even borrowed scarf to my mum because Kim worried that my mum might be caught cold. After tour ended on first day, Kim brought us to take subway to Seomyeon where her tuition center located. Driver was kind because our second day tour ended at Jagalchi Market but he volunteered to fetch us to Centum Spa Land because he worried that we might get lost the way to get there from Jagalchi Market. For Toyoko-inn hotel, everything was nice except WIFI. WIFI was sucks when I stayed in room and I need to go to lobby only able to surf net. Not much choices for breakfast but it was delicious and room was clean. Hotel location is good and near to subway. rnrnJejurn1. I didn't know that Novaland sub my tour to Yeha, you should have inform me earlier. Tour guide Kim was professional as she shared lot of information about Korea culture. The tour was kinda rush and too little time on some spots. We didn't really enjoy on first day may be due to raining so we were quite tired.For Ever Hotel, we were surprised when we entered into room, it was huge and even had computer inside but the computer was down and technician didn't come to work until 3rd day but don't worry is ok. Hotel receptionists were friendly and polite whenever we asked anything. Room was nice except don't have safety box.rnrn2. One suggestion for scenic arrangement: May be can try to put Taejongdae into your tour package. Novaland can try to have more tour packages such as couple package from aspect of romantic scenic, hotel, restaurants.rnrn3. Can you send me quotation of Japan tour? My family and I might be going to Japan next year.rnrnThank you.
NLT-140214-EK35832 [Jan 1, 1970]
Dear Joanna, here are some feedback. Thanksrn rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn1. Firstly, it would be good if we can have some tips on how best to get around Korea. I realised Seoul is a very expensive place when I have to pay $140,000 for the cab fees. After that we learn to take the subway and bus. Good if the group could offer to take us from Airport to Hotel for the first day and input the price in.rn2. Do we have to give tips? Because the first tour guide told us the tip should be US$5 per person?rn3. For information, if there are Muslims, they cannot eat Korea food. This can be told upfront to them – then they can make alternative arrangements for themselves. I notice there’s a lot of Starbucks and Dunkin Donut around S Korea, so we can help ourselves with these.rn4. On the whole, I am very impressed with the professionalism and the service Novaland gave to us. They are true to their confirmed itineraries and all the guides came promptly as promised.rn2. Where can we improve to be better and stronger? – to accept credit card payments. The food for Muslims packages.rn rn5. Any other valuable comments, travel experience and happy moments you may have.rnThe happy moments is when the tour guide is good and understanding – we had Charlie and I think he is very patient and understanding. I really like the visits to the palace, museums, Namsan tower and Nondameun market – but the time given to us is very short. Especially the Nondameun market, we were only given 20 minutes shopping!! Busan offers breathtaking view which we enjoyed apart from the hotel which strictly have the 4pm admission. The receptionist is also rude and told me to tell my tour agent that the admission time is only 4pm. We feel that they really do not have compassion as we are thousand miles from home and they are not welcoming. The Jeju city tour is good and memorable and they give us freedom within that span of time to wander on our own and the tour guides are very informative.rnWe had plans on going to Seoul again and we will be contacting you when we are going.rn rn rnNorlizah
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