We just returned yesterday, and now have jet lag! I wanted to say thank you for all your efforts organising the holiday. It was all fantastic.
Barring me not being well on the first day we were able to do everything - and more - apart from the trip to Unzen. For this it was very difficult to find out about public transport. I think it is hard to do in one day and probably best included with an extra night in unzen spa. Something else worth mentioning is that we upgraded our rooms in Nagasaki and Tokyo to larger twin rooms. It cost very little. The standard size in the Washington hotels seemed a bit small for us with our substantial amounts of luggage.
We've seen some wonderful places and have done far more than we'd ever have managed without your excellent schedule which seemed to give just the right amount of time in all places!
All the best
Mike
Hi Emma,
Guides were goodin Osaka and especially in Hiroshima.
Today is rainingin the Alpine Route and the Snow Wall walk was cancelled.
But we are stillenjoying the tour.
Regards
Was tight at work after trip. My apology to drag your wait for my reply.
All tour arrangement was good except our Mt.Fuji bus made its return from 1st station itself, ropeway operation was stopped due to unexpected weather. It was cloudy and very windy on that day, rained heavy at afternoon.
We are in opinion that, eventhough it was pre-started, the alternative itinerary to Mt.Fuji 5th station were not worthy. It could have better than just visiting Fujisan World Heritage Center. We just spent most time travelling in bus, kinda bored.
Nevertheless, we enjoyed touring Kamakura, Enoshima, Nara, Kyoto and Arashiyama.
Happy with your service and followups. Best wishes from me and Suba to you, keep up the good job. Thanks a lot.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 4 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 | Only problem occured was when Chinese driver left without the tour guide. But they were able to coordinate and we picked up the tour guide in hotel. | |
Sights or Activities | Worthiness of Visit | 4 | |
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
I love it!Rauf is wonderful, thank you
Lynne, we loved Mr. Tanaka. He was very efficient & we got to c everything. He can answer any questions we had as well. You did great!
We want to report that we had a fantastic tour yesterday with Jade as our guide. He met us promptly, was very polite, well spoken, well informed and personable. He kept us on schedule, yet did not rush us.
All of us were very impressed! His professionalism matched yours and all members of our party were so pleased that we would highly recommend Novaland.
I also wanted to mention that our coach for the tour was beautifully clean and so comfortable. Our driver seemed very efficient and he had a smile for everyone.
Again, much appreciation from our entire group. I personally could not have been happier with the way everything went.
Again, much appreciation from our entire group. I personally could not have been happier with the way everything went.
Many, many thanks for your client care over the past months!
Sincere regards,
Janet
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 3 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Lily,
I write to thank you for helping me visit Kasuga. The guide you arranged for me was so very good. She was a pleasure to spend time with. She had done a good deal of research--both with logistics and with the history of the place. It was an exceptional day for me.
With appreciation,
Dorothy
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
| NA, as we used public transportation | |
Hotels | Location |
|
|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 5 | I wish I had more time but she was so organized I got as much as possible from the time I had. | |
Meals |
| We had an interesting lunch--tasty. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Japanese public transportation is light years ahead of ours. | |
Any Other Aspect |
|
| |
...
Thank you a million times over for the best tour we ever took anywhere. First, as you know, I had no desire to go to Korea and this expedition was a gift to our son for his birthday. Man, was I wrong. It's a beautiful country with beautiful people and a rich and complicated history. So, I thoroughly enjoyed this journey. And, it was worth each and every penny.
Not a moment (literally) went by without the help of our guides. We were met at the airport, escorted to the trains and everywhere else. But let me take a second to talk about our guides. Young was outstanding. His teaching ability (having a PHD in Modern Korean History) was outstanding. His personality was most pleasant and his driving abilities, unparalleled in Seoul. He knows everything about modern Seoul and the different cultures that helped to shape Korea into modern Korea. We loved him. Then, in Busan, Jade met us. He is a laid back and knowledgable guide with even better driving abilities. Having served in the Army as a driver, he is incredibly adept at the wheel.
We enjoyed hiking the hills and climbing the stairs (actually, I'm being facetious in this sentence as you know I can neither hike nor climb. That said, he really did make me climb 77 steps one day, and it was worth it.) The ancient history of Korea is preserved near Busan and so it was especially nice to see the remnants and history of the Silla Dynasty.
Since we have been back, we have told everyone we know about each of our guides and about the tour services you provide. Centermark hotel was adequate but Crown Harbor Hotel was superb for accommodations. Seoul's location was better for walking around but the view from floor 25 of CHH was outstanding, especally at night.
So, thank you for everything. Sorry we didn't have a chance to meet; perhaps, someday we will.
Sincerely,
Harriet and Ray Fellows
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 | Elvis and Laura are a friendly and nice person
|
Knowledge of Subjects | 4 | both of them have a good knowledge
| |
Ability of Explain | 4 | They both have a good communication
| |
Attitude | 4 | very good and helpful
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 | nice and spacious car
| |
Hotels | Location | 4 | very convenient location
|
Comfort | 4 | nice and clean hotel
| |
Sights or Activities | Worthiness of Visit | 4 | all places are very good to visit
|
Meet Your Interests? | 5 | those are places that we looking for
| |
Too Tight or Too Loose? | 5 | we have enough time to visit
| |
Meals | 5 | nice meal, various korean meal
| |
Public Transportation (train, flight, cruise, etc.) | 4 | good public transport
| |
Any Other Aspect | 4 |
| |
Overall Score of the Whole Package | 4 | a well organized tour.
| |
Hello Mona
Here is my reply,
Travelconsultant 5
Drivers and cars5
Hotels locationSeoul 5 , Jeju 5 , Busan 3
Comfort 4
Sights andactivities 4
Meals 5
Publictransportation 5
Otehr aspects -The pick up from the hotel In Jeju was not well organized .
Overall score 4
I did not takepictures and i got only few ones from our guide in Busan .
THanks
[14:34, 2018年4月15日] Myra: Thank you for always accomodating our request even some are last minute and a lot of changes happened.
Whitney,
We had a very good time, allplace were very good. One comment still was the directions for meeting stillcaused us hassles, mainly having to run to the correct meeting places. Alltrips were excellent.
Regards
John Easthope