NLT-141018-FJ50527 [Jan 1, 1970]
Hi Alice,rnrnThank you for arranging the tour for us. Glad to provide feedback that might help you improve your services or for whatever purpose it may serve.rnrnThe tour in itself was great. I love the fact that we are able to customize the tour according to our needs and preferences. I appreciate you being able to provide us with alternatives based on our budget.rnrnThe Tokyo City tour you customized was packed and practical considering our limited time in Japan. rnDid not have any complaints with the Mt. Fuji tour your arranged through Sunrise Tours. rnWould have loved to have been informed though that Disneyland on a weekend is not the best idea, as there were literally thousands of people which resulted to us being able to only enjoy 1 ride. Nevertheless, we enjoyed it. Really appreciated as well your hands on and timely response to my emails.rnrnMy suggestions for improvement:rn- Send at least a day in advance the name and contact details of Driver to be assigned for each day of the tour.rn- Lilisu was very friendly and accommodating, and tried to answer all of our questions, however, I feel she needs to be more organized and knowledgeable of the tour and sites she presents to the tour group. She seemed to be new at her job, and was not very familiar with lay-out of the Tsukiji Market, Tokyo Tower, Sensoji, etc.rnrnHope this helps.rnrnReally had a great time in Japan, and looking forward to doing business with Novaland again in the future.rnrnThank you,rnDiane
NLT-141020-EK51043 [Jan 1, 1970]
Dear Emma,rnrnWe are back in Singapore after a wonderful and memorable trip to Seoul and Busan. The accommodation and food were well located and the service was good. Please convey our thanks to the guides, Mr Cho of Seoul and Mrs Kim of Busan who were knowledgeable and considerate. Our only negative experience was being kept waiting on 2 occasions for almost an hour each time by the drivers - once by younger the tour guide in Seoul, and the other time by the elderly driver taking us to the airport. Otherwise, the trip went well and we enjoyed the magnificent scenery and interesting sites.rnrnRegards,rnLatha Nair
NLT-141023-EK50999 [Jan 1, 1970,  from Israel]
Emma,rnI really appreciate your concern about us and the fact that you want us to be completely satisfied.rnWe had a very good day today. We visited all the places in your program and more. Kim took us to a dinner of our choice.rnThe room temperature was adjusted, as you have suggested, by opening the window.rnWe are looking forward to the trip tomorrow and the ride to Seoul.rn rnBy the way, are we going to meet you personally in Seoul? We would like that very much, so that we will have the chance to thank you in person.rn rnBest regards,rnMichael Perry.rnrnEmma,rnWe have arrived home safely.rnWe would like to thank you again for the trip you have organized.rnWe enjoyed it very much.
NLT-141025-CJ50278 [Jan 1, 1970]
1. How is our service throughout your tour from any aspects you feel? Such as:rn rnMy work, such as the scenic spots’ arrangement, etc;rn- It was a very pleasant experience to have you as my coordinator. You were very easy to communicate with and you were very responsive and efficient with changes, questions and what not. you were very clear and gave good feedback. rn little issues i encountered: rn 1.) in the hotel Arrangement, we weren't informed with : the 3 pax 3 bedroom OSAKA VISTA HOTEL was in 3 separate floors. i suggest that this guest be informed with this as i was a bit suprised.rn 2.) Check out time at Hakone Hotel was 11pm.. we were not informed of the check out time and i guess they tried to tell us one hour before check out time through phone but we could not understand each other we failed to check by 11am so we were charged 1000yen per room. maybe guests can be informed of standard check out time in Japan and that there will be cost if passed the time. rn 3.) Since we know we are going to be picked up 12:30PM , we thought we could have lunch at Hakone Hotel.. but lunch was not served. So this is when i contacted you to contact Lilian if they can pick us up earlier so we can eat. THANKS SO MUCH for helping me with this. you were very responsive :) rnrnrnrnTour guides: their attitude, level of expertise (knowledge of the attractions), etc;rnam sure you have an idea with my sentiments on tour guides. honestly, it was a bit of waste because Tokyo and Mt Fuji tour guides were not good at all. they failed to spark our interest on the whatabouts of the place, people, culture, etc. David (my fuji tourist guide), even just left us to go around the area and also waited in the bus for some parts. crazy i think hehe.rnrnKyoto tour guide is the BEST! we were all so happy with him. the kids loved him and he was able to answer all our questions so clearly and thoroughly. he was very very helpful with a lot of things as well.rnDrivers’ attitude and how about the transportations?;rnall drivers were okay except . Their attitude were all very helpful and honest, nothing got lost or anything. excpet that our tokyo driver dropped us off the street to walk to the hotel even though the hotel had a loading and unloading area. It was a bit of a hassle to bring all our things and kids with all the people at SHibuya crossing area. rnrnTransportation/Bus is okay... everything seems to be working well. it was nice that we had a lot of space to ourselves. rnHotels: how do you feel about the each hotel?rnThe Hotel locations are absolutely perfect. the food and space is really good with the price. all are easy, convenient and very clean.rnAnd any other words you would like to say to me. rnTHANKS SO MUCH!!! oh can i request from lilian some of our family pictures :)rn2. Where can we improve to be better and stronger?rni guess better TOur Guides :) rn3. Any other valuable comments, travel experience and happy moments you may have.rn A lot of happy moments. I am really greateful Lilian was there. she was indeed very very very helpful, pleasant, nice, and patient with us :)
NLT-141026-LK37485 [Jan 1, 1970,  from America]
After organizing a two week visit to Japan we decided to add a few days in Korea because we want to and it is such a short jet ride away from just about anywhere in Japan. The two countries share a very long historical(cool), cultural(very cool), religious(Buddhism plus) and violent(not so cool) history that makes them a very interesting combined travel experience that I would recommend to any traveler. After much consideration we went with Novaland Tours for our Korean visit primarily because of the extraordinary assistance of our online consulatant, Lillian Lin. We actually added several days to our plans for our Korean trip after discussing our many visit options with Lillian. She was patient, professional, responsive and thoughtful at all times. rnrnLillian organized all of our in-country air, train and tour transport which included airport pick-up and drop-off, small group tours(2-5) in and around Seoul and Busan and bus tours on Jeju Island. All of our itinerary was excellently planned by Lillian working with local providers and then executed with perfection in all ways by the tour staff in such a way that we always felt comfortable and like we were very welcome as friends and, maybe, even family. Ms. Jina and Robert in Seoul along with Mrs. Kim in Busan were excellent tour guides with a thorough knowledge of their respective locations and wonderful hosts for their country. The Jeju tours were large group so we really didn't get the personal contact with the guides that we had elsewhere but they were competent, friendly and knowledgeable.rnrnKorea is a peninsula which has been over run by Russia, China, the Mongols and Japan among others over the centuries and eons. Japan occupied and ruled Korea from 1910 to 1945. The two Korea's today are the direct result of the treaties ending World War !! and "temporary" Soviet and USA bifurcation of the country pending Korean self rule and the subsequent Korean War in which China joined N. Korean forces against U.N. forces. The United Nations Korean War Cemetery in Busan is a heart rending and sad reminder of this part of Korea's history. S. Korea today is a reflection of this history of other nations occupation over the eons. However, they also have a rich and unique Korean culture which you will see in the cultural villages, dances, historical dress, Buddhist temples, public markets, museums, etc.rnrnKorea is a vibrant, interesting, traditional and modern experience. We have traveled extensively, including in Asia, and Korea is a must see. It's economy seems to be coming back as is the world in general. They are building high-rise apartment buildings like crazy but with much more architectural appeal than China. They have a very good highway system and there are lots of newer cars on the freeways and they drive on the right side of the road for all you USA tourists. However, the traditional is also very important to Koreans and they are aware of their past and its importance while they build a modern economy. Major corporations play an extraordinary role in Korea as does the K-Pop music, Korean Drama industry and other cutting edge Asian entertainments...tourists from other Asian countries flock to Korea for all of these attractions, shopping and the more traditional. Bus loads of Chinese tourists come to S. Korea to play and shop as their economy improves. Given this tourism influx S. Korea is a multi-national experience in which you share your tour and personal time with people from throughout the world. rnrnGo to Korea...check in with Lillian at Novaland. Include Seoul, Busan and Jeju on your itinerary. Have a good time!!!rnrnVisited November 2014
NLT-141028-EK50754 [Jan 1, 1970]
Hi Emma,rnWe're back home, it is a very wonderful experienced everybody is hppy and satisfied with the services they had given us. All your staffs are so nice they are very accommodating especially our tour guide he is always on time and one time i like with him the most is he wants to make it sure that everybody is safe and happy.rnNext time we will let you arrange our next tour again, when is the blossom season in japan.rnrnthanks,rngerry
NLT-141104-MK51407 [Jan 1, 1970,  from America]
I thought our driver was excellent.
NLT-141115-EK52723 [Jan 1, 1970]
hi Emma,rnrnI can sum up the feedback with the words : Excellent Service and Wonderful experience.rnrnFrom your prompt and detailed response , to our tour guide/driver Mr Lee Sok Bee, we have been very impressed with the professionalism and knowledge. rnrnSpecial mention to Mr Lee, who was very knowledgeable and open to sharing with us not just the touristy details, but in response to our questions on other details on Korea. His professionalism, friendly nature, flexibility and good initiative has made our trip a pleasant and wonderful experience.rnrnWe will definitely engage Novaland tour again on our next overseas trip :)rnrncheers,rnKb Lim
NLT-141116-EK37771 [Jan 1, 1970]
Hi Ms. Emma,rnrnWe are back here in the Philippines. We had fun in Seoul. Our tour guide, Mr. Robert Lee was very good. Learned so much about Joseon dynasty. And the lunch (chicken soup with ginseng and cucumber kimchi) was superb. rnrnIt was a wonderful vacation. Thank you.rnrnregards,rnMina
NLT-141116-LJ52375 [Jan 1, 1970]
Hi Lillian,rnrnWe had a great time. We had a very flexible schedule which made it great. I’ll give you feedback on the tour arrangement in future e-mail.rnrnI have another upcoming trip for Tokyo (March 2015) for around 21 pax. I’ll be keeping in touch when I have all the flight details. It will be 5 days 4 nights. Maybe for now, you can suggest places to visit. Important is Mt. Fuji.rnrnThanks.rnrnWilson
NLT-141121-EK52322 [Jan 1, 1970]
Hi emma,rnrnI am back now in Dubai. Thank you for giving me such beautiful itinerary. i had a great time and wonderful memories in Korea. Hope to travel with you in my next trip.
NLT-141121-LK39342 [Jan 1, 1970,  from America]
1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn They were great. rn2. Where can we improve to be better and stronger?rnrnNonern rn3. Any other valuable comments, travel experience and happy moments you may have.rn We enjoyed all the tours especially the tour guide for our Busan segment of the trip.
NLT-141206-TK38291 [Jan 1, 1970]
Dear Tina, rnI am glad I make the decision to take a tour package with you. My sister and I are happy with all the arrangement made and done by you. Thank you so much for helping us making our very first time in Korea a memorable one. I may say splendid!!! We don't know each other, but you have help to make my day rnLooking forward to plan another holiday with you in the future.rnThank you.rnStephania
NLT-141209-FJ52734 [Jan 1, 1970]
Hi Alice,您好！rn rn是的，我们都已回到各自的国家了。rn rn总体来说我们对这次的旅程是比较满意的。一个缺憾就是没有泡日本的温泉，还有就是寺庙和神社的安排有点过多，我们临时取消了部分。两位司机都非常的热情和细心，尤其是后面的陈先生，Jay在车里打瞌睡了，他还给Jay盖了大衣，很是感动。对有我们很有帮助。谢谢！rn rnYao Xinliang
NLT-141211-EK53270 [Jan 1, 1970]
Hi EmmarnrnSo sorry for the late reply, I was thinking that I have an email from you which I have not replied, and to further confirmed I checked my email and found that it is true.rnrnOverall it was a very enjoyable trip, and I do like Mr. Lee The driver/tour manager who drove us around. He's a very patient man and there's really nothing to not like him. Although there's a minor hiccup but overall it was a good trip, what we like the most was that since this was a private tour, we manage to go the places and restaurant that is not packed with tourist but rather enjoy meal that the local go to. We've been to Korea before and based on my previous trip food was a turn off but this trip the food was part of the highlight that we enjoyedrnrnIn terms of improvement, I think its good enough but would be better if we have known certain things before hand, such as skiing for my son, although our package include rental for of cloths for my son, but he did not manage to do it because he was too young, just the cloths to keep him warm, but i also understand that it was Mr. Lee first time organizing a skiing trip hence its understandable.rnrnI think in view of the good experience that we have, i will not hesitate to contact you further should i want to travel within Asia next time... rnrnOnce again Thank you for the wonderful triprnrnRegards,rnSue
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