Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-151212-LJ58803 [Dec 22, 2015]

Hi Lillian: We arrived safely back to Manila last Dec. 19. Thank you for arranging our trip. i would like to commend the transfer from Osaka to Kyoto. The person who drived for us named Say was bery nice and accommodating. We also would like to commend Shiba Park Hotel for their excellent PR service. Again thank you very much and Merry Christmas!

NLT-151211-DJ60075 [Dec 22, 2015]

In tour time: Greeting Siva, we have arrived in Tokyo. The driver did a great job bringing us to the apartment. We are settled in and resting, later gonging out to explore the surroundings! After tour time: Novaland travel consultant Ms Siva Dong was very knowledgeable and caring towards the planning of our first time trip to Japan. All our needs were addressed and the itinerary was communicated to all the parties involved in Japan. Ms Dong also kept in touch during changeover points in the itinerary and kept us updated on name of tour guide/driver, car license plate number, timings, etc. We felt that Novaland could look into working with tour guides who are more proficient in English as it was challenging to communicate our specific needs to the tour guide. It took quite a bit of conversation time, usage of Google Translate, and photographs to get our point across to the guide. Mr. Miyano (Tokyo leg of the trip) - he went out of his way to reconfirm our dinner reservations, make sure we got to our dinner restaurant safely and taught us how to get back to our apartment. Mr. Saitoh (Hokkaido leg of the trip) - helped to make reservations at a dinner restaurant which served Japanese delicacy - horse meat.

NLT-151210-BK58723 [Dec 20, 2015]

CLICK TO SEE THIS ITINERARY.

Worked with Novaland for my private day tour of Busan. Communicated with Bruce and he was extremely helpful from the start. Replied my emails rather promptly and was able to answer my queries sufficiently. Guide and driver arrived promptly and were very professional from the get-go. Knowledgeable and able to give us interesting insights to the local places we were visiting. Overall, the private day tour is recommended as not as rushed as group tours. I would use Novaland again. Visited December 2015 http://www.tripadvisor.com/ShowUserReviews-g294197-d4084348-r334024517-Novaland_Tours_Korea_Day_Tours-Seoul.html#

NLT-151013-ZJ61780 [Dec 10, 2015]

Dear Lynee First of all I want to apologize to you for my delay passing my comments to you. Novaland Service which was represented to us by the wonderful professional Travel Consultant Lynee Zhao, was really outstanding. I would give Lynee Zhao a score of Twelve out of Ten. I was really impressed with Lynees’ quick replies to our requests around the clock and she did her best to ensure that our tour of Japan exceeded our expectations. Lynee managed to achieve this goal successfully. I always remember your follow up calls with us when we were in Japan to ensure that everything was done as planned. Tour Guides and Tour Guides’ drivers were professional and met our expectations. We could tell that our Tour Guides were carefully selected. Hotels were outstanding to excellent to below average. Please do not send guests to Luxury Wa Hotel Kaze No Kaori. It was much below our expectations from many aspects and it will reflect negative image about your agency Novaland Tours, I wrote comments about it in Tripadvisor.com. My logon Id is AABDHAHRAN. My review of this hotel is written under http://www.tripadvisor.com/Hotel_Review-g298123-d1552982-Reviews-Kazeno_Kaori-Ito_Shizuoka_Prefecture_Chubu.html My other hotel reviews can also be found in tripadvisor.com. Transportation was smooth. However, there was a minor issue (maybe because of our ignorance), on Day 7 Oct 19 Atami-Ito and on Day 9 Oct 21 Ito-Atami we had to purchase tickets for Atami – Ito and Ito – Atami sectors. JR Employees AT ATAMI Station requested us to purchase tickets even though we showed them the cards (Atami-Ito and Ito-Atami) which you gave to us. In summary, If we ever think of touring countries in Far East, we will contact you. We will also recommend Novaland tours to our friends. Thank you.

NLT-151127-ZJ57768 [Dec 7, 2015]

Hi Lynee Please see my reply May I ask did you have good time arranged by us? >> Yes definitely. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. >> Excellent. The taxi driver is very polite and friendly. 2. Where can we improve to be better and stronger? >> Nil as I am happy with the service and tour. 3. Any other valuable comments, travel experience and happy moments you may have. >> I enjoyed my stay very much in Hakodate and Otaru in particular. Lim Yu Kwang

NLT-151023-LJ55697 [Dec 5, 2015]

Hello Ms Lilian! Thanks for your email..Sorry I wasn't able to feedback due to busy schedule. I guess you may back your home after finishing your journey. May I ask did you have good time arranged by us? Yes, we did...We so love our tour with Novaland..We did enjoy Kawaguchiko experience--the onsen, the Mt Fuji View, the food was superb! That was our favorite hotel! 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. ***Service was great. Coach was ok..Driver was friendly though sometimes he drives a little off..Overall, he's nice and a happy person. Our tour guide Daiki was exceptional! He's very accommodating, kind, a bit shy though in a good way, very sweet, generous and always listens to all our requests. We so love him!!!! Hotels are good..The best hotel for us was Kawaguchiko then Royal Brighton in Kyoto and the one in Osaka.. So far, everything was superb! Scenic spots, etc. Travel consultant Ms Lilian was always prompt to answer all my queries! Such an amazing agent! 2. Where can we improve to be better and stronger? ***Upon airport arrival we hope that the one who will pick us up will be there already..But we do understand that sometimes, we have to wait..We do encountered some bumps like the tickets that we are supposed to have--Disney Sea but instead we got Disneyland..Anyway, everything was well compensated for the mistakes. 3. Any other valuable comments, travel experience and happy moments you may have. ***We will truly get and recommend Novaland tours! Moreover, for you next trip arranged by us, you will enjoy benefit of deducting USD80/group from your full amount of next tour package with over 5 days duration. ***Thank you! I will keep this in mind... Looking forward for our next travel with you! Thanks and God Bless, Rhea

NLT-151124-CJ31620 [Nov 30, 2015, from America]

Cindy, Our guide in Kyoto,and surrounding area was excellent. Loads of knowledge and really knew how to get around by train. Also very caring person. I would recommend him again.his English was ok. In Our guide in Tokyo ...... Nice guy,funny guy. Did not know the transportation system in Tokyo that well. Was not very organized. Has not been to the places we visited in a long time. His knowledge was fair. We ordered this trip 6 months ago and we should have gotten very best . His English was only fair.we did not get the best in Tokyo and I am disappointed. We would not recommend him. Larry Sent from my iPad

NLT-151118-MK63332 [Nov 26, 2015]

Dear Melody, Yes, we have made it back safely to Malaysia on Monday, rested and now I am back to work with a super busy schedule. Overall, we are happy with our trip to Busan and happy with the service provided by you. However some feedback we hope to highlight and will get your favourable attention for future improvement, nothing really major - see below. On itinerary: On Day 3 (20 Nov), where we were suppose to go back to Busan Museum for the hanbok, we still didn't manage to do this. Further, we also didn't manage to cover all the places as per the itinerary, ie. we did not go to Jagalchi Fish Market and the Yongdusan Park. Traffic was not so good and our driver cum guide's driving was a bit "inexperience". I suppose, these could have been better managed and we relied on you and the guide to ensure time management is proper so that what was committed to us are delivered. Yes, we were the one who asked the guide to skip these two destination, otherwise we would not be able to make it on time for our cruise. Even after skipping these two destination, the time spent at the International Market was too rush. As for the cruise, we didn't quite enjoy it. Firstly, the journey was really shallow and yet the price that we have to paid was exorbitant. Personally, although I was the one who asked to include a cruise, I would expect that it better be a good one that is "value for money". If there is no such cruise in Busan, I presume Novaland could have advised me strongly not to include this in our itinerary. Whilst we have to pay for this, we also sacrificed two places which we have also paid. On the tour guide: Kim is a nice lady and she was very patient in explaining and answering all our questions. Although communication was difficult occasionally, we managed to make it through. Hence, we are actually happy with her service and did give her some tippings. Because our hotel was located in a narrow lane and entry and exit are a little difficult, she scratched her car on the way out of the hotel on Day 3, hence we do sympatise with her.

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