Novaland Tours Travel Reviews, Tour Reviews, Testimonials

PREW
1
...
111
112
113
114
115
116
117
118
119
...
122
NEXT

NLT-140803-MK38138 [Jan 1, 1970]

Thanks for your email. We had a very good holiday in Seoul and Jeju Island. Here are my comments.rnrnGood Points: rn- Booking a Jeju tour with Novaland has been a good decision because of the convenience and efficiency provided. All enquiries have been promptly handled and it has been very useful to get online replies to all our questions. rn- Tour guides in Jeju were helpful and efficient. We enjoyed our Jeju experience very much.rn- The Yeha tour programme was interesting and enjoyable. I never knew that Jeju was such a lovely place to visit. Now I tell all my friends how nice it is. rnrnAreas for improvement:rn- Ever Hotel was rather old. We didn't really like the Korean breakfast. I think booking directly with Yeha Tour would have given us a better hotel.rn- On both days of the tour, we had to climb the mountain right after lunch. It would be much better if the strenuous mountain climbing and hiking activities were done in the morning. rn- I didn't find it interesting to visit O Sulloc tea museum and ALTHR airfield. A big waste of time. rnrnOverall, the good points make up for the disappointments. I thank you for your super efficient service and wish you all the best. rnrnThanks again,rnMrs Wong

NLT-140808-MK38800 [Jan 1, 1970]

I really really enjoyed the 4D3N Andong-Gyeongju-Busan tour.rnThe tour guide are great!!!rnWhen I have a chance, will rave your company in Tripadvisor.comrnIn the meantime, I like to say THANKS for arranging and customize the tour to my needs and budget, especially last minute!rnWith Thanks,

NLT-140904-FJ50173 [Jan 1, 1970]

Dear Alice,rnrnWe have had a good time following our tour schedule. Our driver, Mr. Honma, was a very nice person although he spoke little English, but he had fulfilled driving us to all the places we wanted to go. Unfortunately, rnwe missed your call to our hotel room on Sept. 4th while we were out visiting the volcano Hell Valley in the rain. However, we had good weather the following days. My experience of the onsen hot spring pool in Jozankei View Hotel was a bit uncomfortable that I had to strip naked in the public. It was a typical Japanese hotel that had no Western customers at all and the hotel staff spoke no English, thus I lost my way out of the pool going back to our hotel room.. My husband did not go to the onsen pool because there was no privacy. Also, we enjoyed visiting the Lavender fields in Furano. rn rnThank you for your last minute arrangement for our stay at the Air Terminal Hotel on Sept. 3rd. Thus, we were able to complete our tour of Hokkaido. All in all we had a good time there. We also hired Mr. Honma to drive us to Chitose Airport for our departure.rnrnBest regards,rnrnRajada Roberts

NLT-140912-MK50507 [Jan 1, 1970, from Australia]

Dear Melody,rnEverything went well. Every tour followed the plan in a timely manner. We will be more than happy to have your services again.

NLT-140913-EK38857 [Jan 1, 1970, from United Kingdom]

Hello Emma, rnWe had a wonderful trip with Novaland! Our driver/guide, Robert, was excellent. rnWe are still in Seoul, touring on our own, and will reply to your email in more detail next week after we get back home. rnThanks Lorraine rnrnHow is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; transportations, hotels, scenic spots’ arrangement; and any other words you would like to say to me.rnrnFirst I would like to say that it was a pleasure to work with you because you answered very quickly and worked with us to plan the tour to our specifications. You were very easy to work with. All the arrangements were excellent. Our tour guide, Robert, was a good driver and went out of his way to make the tour a very pleasant one. He was always willing to be flexible and to modify the plans to suit us. His English was very good and he gave us a lot of information at the sites. The van was very comfortable. Robert took us to some wonderful restaurants, taught us a little Korean and made the entire tour a wonderful experience. rnrn 2. Where can we improve to be better and stronger?rnrnI really can't think of anything. The tour was great. The prices are relatively expensive, though. I would have liked a guide to tipping the guide as we were not sure if this is the custom and how much to give. rnrn 3. Any other valuable comments, travel experience and happy moments you may havernA great trip to Korea. Thank you for arranging our wonderful tour.

NLT-140913-YK50820 [Jan 1, 1970, from America]

Hi Joanna,rnrnI wanted to thank you for creating a great itinerary for me. I enjoyed the tours!rnrnAll the best,rnDhinesh

NLT-140917-EK50764 [Jan 1, 1970, from America]

Hello Emma!rnrnI am doing very well, thank you for asking!rnrnYes, I had a great time during my tour and learned many new things!rnrnI honestly couldn't have asked for a better tour guide. Everything that I learned was priceless! Brian was very kind, informative and knowledgable. He was prompt and had a very good attitude and outlook. Very helpful as well so I really appreciate that too. rnrnThere are no areas of improvement that I can suggest! rnrnI was able to experience great foods and see many wonderful and historic places. If I get a chance to re-visit Korea again, I will definitely use Novaland Tours again and would highly suggest to anyone else that I know. rnEven though being a foreigner, I was very comfortable and excited to see everything. Haha. rnrnEvery moment that I was able to spend going around to different places was memorable. I will never forget the awesome experiences!rnrnThank you again for the opportunity to see the Nanta show. It was a very fun show and I am thankful that you allowed me to see it. rnrnI am glad that everything was able to work out well in the end with the scheduling. Thank you again for keeping me informed and helping to work things out. ^_^rnrnUntil next time,rnrnTake care!!! Thank you again!! rnrnDominique H.

NLT-140921-FK32916 [Jan 1, 1970]

Hi again!rnrnGood morning. Its raining today. I heard there's a typhoon approaching Jeju. Glad were flying back to Seoul today.rnThe hotel we stayed was very comfortable and accomodating. Staff were very nice and resourceful even if there's a little language barrier. And the ajumma who'S preparing our food is very motherly. Food is great too and healthy.rnI have to mention this..the people in Jeju are very kind. We felt very secure. The taxi drivers, security guards and the passersby that we asked for direction...they made our trip very memorable.rnWe love to come back. Over all Jeju is one of the best place to visit. I would surely recommend this to everyone I know.rnThanks a lot Joanna. Thanks a lot Novaland!rnrnJamie

NLT-140929-FJ39915 [Jan 1, 1970, from United Kingdom]

Dear Alice,rnrnWe are now at Narita airport, about to depart for Seoul, assuming we are fortunate enough to miss the looming typhoon!rnrnI would like to thank you so much for organizing our two week trip, travelling around Japan, it has been truly wonderful. We have both loved the culture and people of Japan, the sights, cities, countryside, scenery, and the museums in Nagasaki and Hiroshima. This has been our first visit to Japan, but we have both enjoyed it so much that we have decided to return again, hopefully in 2016 sometime.rnrnThere were only two very minor issues during our tour that I feel you should be aware of:rnrn1. The ryokan hotel in Hakone, was not aware that my wife was a vegetarian. I had booked dinner when we arrived at the hotel for 7pm, and when we arrived at the restaurant they had no vegetarian food prepared. This was not a major issue, as they did eventually prepare vegetarian food for her, but it did involve a slight delay. Perhaps I should have confirmed the fact that my wife was a vegetarian when I made the dinner reservation, but I had assumed that you had done this when the hotel booking was made by yourself.rnrn2. The hotel room at the Granvia in Osaka was far too small. Every hotel that you booked for us was excellent, in terms of room size and standard of room. This room in the Granvia, however, was really tiny and did not meet with high standard of room as in all the other hotels that you booked for us. It was most certainly not the four star rating that we expected. This is a minor point in the overall scheme of our trip, but one that I feel you should be aware of for future bookings for your clients.rnrnOne of my friends is hoping to visit Japan next year sometime, and I will have no hesitation in recommending both yourself and Novaland Tours, to help with arranging and booking his trip.rnrnThank you once again for arranging our trip around Japan, it has been a wonderful experience.

NLT-141003-EK39541 [Jan 1, 1970, from America]

Hi Emma – first full day back in the states (we had a stop in San Francisco) and I am still getting acclimated to the 13 hour time difference. Please see my comments below.rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn Both my son and I were extremely pleased with the planning done in advance and our two tour guides. Both of the guides were knowledgeable, flexible, and extremely courteous. We had great “planned” sites and some spontaneous sites (a paper-making company and a native market). We learned a lot from them about the history of Korea and about the Buddhist religion which made the whole trip so interesting.rn rnWe did not like the hotel in Andong. Although it was very new, it was in the middle of nowhere, service was not very good, and although it was “high-tech”, the basics were missing (there was no shampoo or conditioner in the room, there were only 3 hangers, just to name a few). We loved the hotel in Gweonju – in fact, loved everything about Gweongju and would definitely visit there again.rn rnSome of the highlights: Tumulli Park with the burial mounds; Haeinsa Temple; Hahoe Folk Village; and the Confucian Monastery.rn rnVery much appreciated being met at the train station in Seoul – unexpected but helpful.rn rn2. Where can we improve to be better and stronger?rn You might want to warn travelers that many of these sites require a bit of rigorous walking/climbing. As a 69 year old with a bum knee, some were very challenging. However, the guides were great about helping me maneuver steep stairs.rn3. Any other valuable comments, travel experience and happy moments you may have.rnMy son, who was born in Korean, says he came back with a better understanding of who he is and pride in being Korean. I thought that was a wonderful aspect to the trip.

NLT-141006-FK50881 [Jan 1, 1970, from Israel]

1. Dearest AlicernrnI just landed back in Israel.rnrnI must say I don't have enough words to express my deepest gratitude to Nova Land and to you Alice in particular.rnrnOur trip success went beyond my expectations thanks to your hard work and concern.rnThank you so much for taking care of us so patiently and for being attentive and responsive to our every need.rnrnI was so concerned in the beginning but very fast realize I could count on you to make our trip plan go smoothly.rnrnSo I want to thank you again and again for everything you have done for me and the ladies. I could not get any more satisfied.rnrnI would definitely recommend Nova Land to everyone I know. Obviously the ladies traveling with me share the same view. rnrnFeel free to give my Email to anyone who needs recommendations on your line of work.rn.rnPraise for Nova Land . And particular Praise for Alice. Our wonderful, wonderful trip consultant.rnWe really appreciate Alice's efforts.rnrnMy deepest gratitudernrnAll the bestrnYoursrnrn2. Dear AlicernrnSettling down and getting back to the routine has been a little tough.rnI wish we could still be on our trip.rnLike I promised I wrote a review of Novaland Tours on Tripadvisor. rnI hope you saw it.rnrnAgainrnI would like to thank you and Novaland for taking such good care of us.rnthanks to you we really had an unforgettable trip.rnI assure you I spread the good word about NovaLand to everybody.rnrnA few thoughts I have had which I thought you should be aware of..rnrnOur guide in Busan Kim Hyun Suk was the best out of the three guides we had.rnrnAlso, in my humble opinion, the best lunch plan you can offer is probably a buffet where you get more variety of foods. The Korean food is really tasty but sometimes it was a little too hot and spicy. Though we loved the cultural experience we were happier about the buffet.rnrnAnother thing...on our flight to and from Jeju though our luggage was heavy they didn't charge for overweight since we told them we got straight from an international flight.rnrnThat's all from mernthanks again for everything.rnrnYoursrnOsant

NLT-141012-FK51722 [Jan 1, 1970, from Canada]

Hi Alice,rnrnI thought the service provided was excellent and was very impressed with how you responded to the date change at the last minute. rnOur tour guide, Ms Kim, was wonderful. She was so sweet and we enjoyed the day with her immensely. The driver was very nice as well and efficiently drove us to all the sights and safely back to the ship. We really enjoyed the sights and the time we had at each stop. We saw far more on our tour than what was offered through Princess shore excursions. Lunch was probably larger than we required but it was very nice to try the local cuisine. I would definitely recommend your service. It was an exceptional tour and very good value for a private tour.rnrnMany thanks for all your organizing.rnrnRegards,rnMarj

NLT-141015-YK51681 [Jan 1, 1970]

Dear Joanna,rn rnI wish you & your family happy new year too...rn rnBtw,just want to said thank you for your arrangement our trip to Jeju last 2 month. I & my family very happy & enjoy our trip in Jeju.rnThe tour guide very helpfull & nice...he always take care my daugther.rn rnThank you very much.rn rnRegards,rnKim

NLT-141016-FK39620 [Jan 1, 1970]

Dear Alice rnrnBusan Trip is fantastic, all was done perfectly and the tour guides were indeed extremely professional and friendly . rnrnTotally no complaints from our side. rnrnI have another friend looking to Busan too. Can i recommend you directly? Which email address can i advise her?

NLT-141017-EK37280 [Jan 1, 1970]

Hi Emma,rn rnThe trip was great and memorable. We both enjoyed the tours and the time spent in Korea.rn rnThe Tour Guides Mr. Lee and Mr. Chul has been very informative in terms of the history and information about the palaces, Nami island, the village, etc.rn rnPlease see comments in purple below.rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guides, drivers or others’ attitude; transportation, scenic spots’ arrangement; and any other words you would like to say to me.rnrnThe Travel Consultants were very helpful in giving their proposals. It is amazing how quick their responses are to my customization of tours. They have also recommend other locations to fill in for the tour. I am very satisfied with the tours that was proposed. Also, the tip on gratitude for tour guides was also helpful since the amount given in the Philippines is different from Seoul. JrnrnMr. Lee has been very informative with our city tour. He would recommend when to take a break and help us in taking picture. What I like about him is that, he is able to find good Korean restaurants and gives us time to go around on our own to look at some stores and shops. Probable what I didn’t like but not that major is when we had to park. I was expecting that he would be dropping us in one spot while he looks for parking.rnrnMr. Chul is amazing! He took us to Nami Island and took pictures of all the iconic spots in the island. He also bought some bread which was delicious. Also, he explained the history of Nami and how it was developed. JrnrnFor Day 3, Mr. Lee accompanied us to the spots of available rides. Although it was raining, he was able to take nice pictures of us and we still got to see the whole everland.rnrnHotel transfers from Airport to hotel was fine. From Hotel to Airport, we were a bit annoyed since the driver was driving slow and we were swerving because he was watching the news while driving.rnrnBut all in all, the trip was the best we had so farJrnrn rn2. Where can we improve to be better and stronger?rn So far, everything was great. We don’t have any complaints. We enjoyed every minute of it Jrn3. Any other valuable comments, travel experience and happy moments you may have.rn Keep up the good work! And Thank you for the extensive planning.

PREW
1
...
111
112
113
114
115
116
117
118
119
...
122
NEXT