NLT-141212-EK53269 [Jan 1, 1970]
Dear Emma, rnrnThe trip went perfectly well as planned - pick ups from the airports and subway station, tour guides and the food recommended. These would not be possible without Daniel (Seoul) and Kim (Busan). They are an asset of your company. Kudos to them! Daniel is utterly enthusiastic, knowledgeable and goes extra mile to assist me as his working hours had ended hours ago. As for Kim, she has a great sense of humour and passionate towards her job. Even though, my parents are Chinese-speaking, to my surprise, she engaged my parents to the conversations and activities. Both, Daniel and Kim have awesome service attitude. When I raised a request, they would try their best to fulfil. Nevertheless, many thanks to the drivers - Elvis, Mr Jacky! The rides were smooth and they handled our luggage gently. I hope you would be able to relay my sincere appreciation to them.rnrnThe down side of the trip is the Yeha tour in Jeju (2-day tour). First day of the trip was pretty organized between the English and Chinese speaking tour guide as they sat us separately according to our language preference. However, the second day of the tour, I was astonished that, these two tour guides - English and Chinese speaking, just kept us loose - not forming us into two groups. They are not proactive in providing the information of the culture in Jeju and the sightseeing places. They just merely bring us from point A to point B, informed us the time to return back to the bus and thereafter, both the tour guides sat in the bus to read their books. I don't need them as my tour guides as the driver is sufficient. Frankly speaking, it is not worth to pay such an amount to Yeha Tour and would not recommend this tour company.rnrnI would like to extend my heartfelt thanks to you for catering my needs. rnrnYours sincerely, rnRu
NLT-141219-CK38720 [Jan 1, 1970]
Hi Cindy,rnWe were very satisfied with the tour and the tour itinerary you gave us. John was very patient especially since we had plenty of children with us and he had to make sure everybody was together as a group. rnMeals were very good too but could have been more diverse. rnOverall we have nothing to complain about. Everything went well and thank you to Novaland for making our dream vacation a reality! rnThank you Cindy, thank you to John and to our driver for keeping us safe! rnrnHappy New year,rnrnTina
NLT-141219-MK38584 [Jan 1, 1970]
The tour is great. We really enjoy it. rnThe tour guides, Mr David and Mrs Kim is great. rnHowever, my cousin would like to complaint the last tour guide miss Susan, who lead us to the airport didn't serve us well. We suffered losses on the tax refund especially my cousin who bought a lot of cosmetics due to wrong information from the tour guide. Her attitude is not friendly too. rnThe others was good and I will recommend friends and relatives to your company but please no miss Susan.
NLT-141221-TK53710 [Jan 1, 1970]
Hi Tina,rnrnThanks for this note. Sorry for the late reply. We only returned from Jeju Dec 28, and was busy with other things unable to reply your email until now.rnrnWe would like to put on record our sincere appreciation and thanks to your company, for an excellent service from our guide, Helen Kim and the three drivers who picked us up. They were friendly, helpful and most important, flexible as requested.rnrnMs Kim was particularly helpful and good in making adjustments when we needed it, especially since we had an elderly person with us. We are satisfied with the level of service and assistance given to us, and will be happy to recommend to our friends if they plan to visit Korea or any of the countries Novaland operate it.rnrnThank you and best regards
NLT-141222-TK51520 [Jan 1, 1970]
1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rnrnOverall arrangement was fine. The driver and tour guide is very very friendly i'm happy with the services rendered to me and my family. rnrnrnrn2. Where can we improve to be better and stronger?rnrnTo be honest not sure as my family and I had a good time. rnrnrnrn rnrn3. Any other valuable comments, travel experience and happy moments you may have.rnrnOverall travel experience was great and my family and I would like to thanks all involved for making it an enjoyable experience for me and my family.
NLT-141223-LJ52918 [Jan 1, 1970,  from America]
Hi Lilian,rnrnI received it.. thank you.rnrnFrom a feedback perspective:rn1. I wasn't sure why we had different tour guides within each city. It would have helped if they were the same. On the first day of the tour, the person wasn't really ideal as a guide as the tour guide barely shared the city knowledge as compared to the 2nd tour guide. We reduced some of the visits on the first day as we didn't have enough time but things like Gion area would have been a better suggestion than the tea ceremony. The palace too was closed and it would have been great to know that earlier and then re-route to a different day instead.rnrnIn Tokyo, the guides were able to adapt to what we want and it would have been helpful to know the following:rnchecks to the imperial palace entrance cold have been vetted prior so that we don't have to miss itrnnot knowing that mt Fuji was probably not a feasible option as we could not go up, we re-routed to the city so we didn't go there. My son and I also had a cold so not sure if the costs weren't offsetted with something else.rnon the day of departure, my sister commented that the driver sending them in the morning drove way to fast and he was fairly sleepy.rnrnrnrnHope this helps..
NLT-141224-EJ52089 [Jan 1, 1970,  from Australia]
Hi Emma,rnrnI think my client are busy and also the husband was sick the last 3 days before they finished the tour.rnAnd she message me the last day before they depart from osaka, he was admitted to the hospital with the tour guide rnrnAs i know from the whats app she send during the tour they were happy.rnrnrnThanks anyway for your service to my client.rnrnKindly regards,rnrnEsther
NLT-141224-LJ52312 [Jan 1, 1970]
Dear Lilian,rnrnHappy New Year !rnrnThank you for helping us to arrange this family trip. We have spent an amazing time together as a family since this is the first time everyone is present from my family and gives us a lasting memory for the rest of our lives. Such time together is rare and precious for all of us. All of us just LOVE to visit Japan.rnrnGenerally the tour is excellent, I like the size of the Bus with its good leg space. The tour guide is generally helpful, but the 1st tourguide we had, forgot his name since i dont communicate with him directly, the one that guided us in osaka needs to improve on his showmanship. As he did not explain anything about the city,and read everything from the paper and remained quiet for most of the time. Frankly we were very disappointed with him but fortunately the second tourguide ,the lady is excellent, as she prepared well to explain to us in details with her story about japan and the city we visited.The other tourguides are acceptable though not excellent.rnrnActually i compared with tourguides in China, experienced quite a number of Chinese tourguides, Japanese tourguides lack something, perhaps the way they communicate, correct me if i am wrong,I still prefer Chinese tourguides in China.. Compliments to your counterparts in China.rnrnThe driver who started with us is excellent as he tried to accommodate to our different needs.rnrnFood wise is generally good, we love japanese food, except the portion is quite small so the juniors are still feeling hungry after lunch..rnrnOverall we are satisfied with your service, maybe my brother and sisters could give other feedback.rnrnThanks for your everything, we will contact you in future should we need your service in other great destinations,rnrnAll the best for 2015rnrnWarmest Regards,rnrnFrancesca
NLT-141225-CK36670 [Jan 1, 1970]
Hi Cindy,rnrnHappy New Year, hope everything is well with you.rnrnI am just settling down back to study now, so I will give the feedback:rnMy parents and I are overall very satisfied with the service throughout our tour. Especially with our tour guide Helen and the driver Mr Choi in Busan. They were super helpful, fun and friendly, we would love to have them again when we visit Busan again next time. The Sunbee hotel was great, we love it. It was spacious and comfortable, the people there were also super friendly and accommodating to our requests. rnrnNevertheless, the hotel in Busan is pretty bad. It was really small, even for 2 people in a room, the bed was not that comfortable as well. The only good thing was it was clean and good location (located near to local restaurants and market). rnrnThe only thing was we went to a bit of panic during our KTX ride from Seoul to Busan. We only got our ticket in photos, from the tour guide in Seoul (Yoomi) who contacted the office regarding the ticket. When we reached Seoul station and asked if it was OK to get on the train with the captured ticket images, they said no which caused us to panic. The information staffs in Seoul station was totally unhelpful with saying no can do to us. So we went to the ticketing, luckily one of the ticketing sales lady was really kind and contacted Mr Jacky regarding our tickets and re-printed them for us. So, if it can be arranged for us before the KTX trip, that would be great. rnrnI think that's the only thing to improve, other than that it was really satisfactory. rnrnI will give a review in tripadvisor for you as well when I have time, so please bear with me, I am really slow in updating this kind of thing. ^^; rnrnWe are planning to have a trip to Japan next, though we are still not sure when to go. If you can recommend us a perfect time, maybe during autumn time (October?). We are interested to visit Kyoto and Kyushu. rnrnThank you very much Cindy for arranging this tour. You have been excellent and very helpful throughout =)rnrnHave a nice dayrnrnRegards,rnMetta
NLT-141227-MK53409 [Jan 1, 1970]
The trip has been great. Planning was well too.rnOur tour guides were helpful along the way and I'm very happy about it.rnrn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rn- Tour guides and drivers were all satisfying.rn- Only downfall was the ski tour in which the payment for our ski gear was not included and only informed after the ski trip. rn- Information on what is provided for the ski trip also wasn't clear as it mentioned ski gear but the guide was mentioning that the gear did not include rental for ski top and bottom. rn rn2. Where can we improve to be better and stronger?rn- Communication with travellersrn- Apparently on the last day, our pickup to the airport came earlier but we were not told about the timing.rn rn3. Any other valuable comments, travel experience and happy moments you may have.rn- Thanks Melody and Novaland team for making this trip to Korea a memorable one. Will look forward to booking other holidays with you.
NLT-150101-DK54114 [Jan 1, 1970]
Hi Siva,rnrnIts was a wonderfull trip that arranged by you. I am very pleased and thankful to you even we arrange it at very last minute.rnrnIts was very pleasant trip and we feel very safe and secured. rnrnI just touch down last nite and even just got up this morning at 11 am after have tired journey but have a wonderdull one.rnrnOur driver cum tour guide which is Mr Lee was giving wonderfull service even though we are like "old lady walking". He also suggest a lot of place that recemonded to go according to our budget. rnrnTour guide at Jeju Island also very friendly and nice person. Also speak English well.rnrnI really thankful to you for arrange this trip for me even at very limited time consume. rnrnI definately will recommend and use your tour for our future trip.rnrnRegardrnSiti
NLT-150111-TI52299 [Jan 1, 1970,  from Germany]
Dear Tina, I did fill out the 3 surveys we got from the guides during the tour, so I hope you will receive those.rn rnWe had a great tour and we really liked it and would recommend it to other people if they would ask us. From an organization point of view everything went smooth. The guides and drivers were very courteous and accommodating. They were always on time and knowledgeable especially Mr Vongahit and Phoukhien we liked. The accommodations were as described and we especially liked the first one in Luang Prabang (Maison Dalabua), Vientiana (Ansara Hotel), the last one in Pakse (Champasak Grand we got a suite) and the eco lodges where we stayed. The other hotels were fine as well but just wanted to mention the other ones as special.rn rnFrom an itinerary perspective things were good as well. We had a couple of long driving days because of the bad roads especially in the north going to the plain of jars. In the south the roads are much better which was a surprise to us. But we had as well some shorter days of sightseeing so we could relax, so overall a good mix and not to stressful.rn rnI made 2 comments in the surveys:rn· To Done Khone Island, with the long boat, they told us that we were supposed only to take a small suitcase with supplies for 2 days. We did not know so we did not have a small suitcase and had not packed accordingly. In the end no problem as they took all our stuff along but I think you should mention it to other people going there.rnrn· On the plateau of Boloven, just before we visited the tea plantation, our guide Mr. Phoukhien took us to another waterfall just something like 10 minutes before the tea plantation and on the same way. The whole excursion might have taken 15 to 30 minutes and the fee was only 5,000 kip (so less than a dollar) but it was worthwhile. He knew about it as he did a lot of trekking in that forest and we would recommend that adding as an option. You can get the details from Mr. Phoukhien.rnrn rnSo overall we are very happy and are planning to travel again with Novaland tours. We have done already lots of travel in Asia but we have still on our list: Indonesia, South Korea, West China with Tibet (have seen the normal tourist attractions), North of Japan (similar to China have seen the normal), go back to Nepal and then a couple of countries which I think Novaland does not do Philippines and Mongolia.rn rnI will write to you in the next couple of days on our first interest and that is Indonesia and would like to get an idea on what the price would be on the trip I am thinking of.rn rnBest regards and thanks for all your help.rnJean Marie and Adi.
NLT-150111-TK53035 [Jan 1, 1970]
Dear Ms Tina,rnrnhello! rnwe really had a good time in Seoul and Busan! rneverything was so nicely organized and the guide is really nice and so helpfulrni will surely recommended everyone who want to go to Korea to use Novaland Toursrnthank you very much,novaland! =Drnrn(ps: i left my water bottle in the Seoul car)rnrnBest Regards,rnFauziah A
NLT-150112-LJ35720 [Jan 1, 1970,  from America]
Lillian,rn rnI apologize for not doing this sooner but life has been hectic, I actually ended up returning to Shanghai 10 days after getting home. Things are settling down and I really do want to give you feedback.rn rn1. You were wonderful in getting information to us and answering questions, I really appreciate that. It’s always good to know there is a person behind the company that you can have one on one correspondence with.rnrn2. Our trip went off like clockwork – always an additional plus when you just don’t have that much time in an area. Our tour guide was always prompt in meeting us and we enjoyed the time we had together.rnrn3. If we find ourselves looking for another tour in Asia I will definitely check in with you.rnrn rnThanks again and keep up the great work.rnBelle
NLT-150207-FJ55137 [Jan 1, 1970,  from America]
Thank you for your concern, yes I truly enjoyed the tours you set up! We had a wonderful time thank you so much for all your efforts!
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