NLT-150819-MK60095 [Aug 29, 2015,  from Canada]
Just got back. I enjoyed my trip with Novaland very much! Kim was a delightful tour guide! Besides showing us the sites she was a great person of insight for Busan and Korea in general.I must say everything about dealing with Novaland from start to finish was very professional. I was very impressed how quickly you responded with a trip that I couldn't have planned better myself. Your people came through on time and delivered exactly what you promised and what I wanted. I will be telling anyone going to the Far East about your company. I was a little hesitant about paying 100% before the tour. I would have preferred a debosit system (say 50%?). But in the end, it all worked out. Thank-you.
NLT-150730-YK55856 [Aug 24, 2015,  from America]
Joanna, Yes, our arrangements were great, as was the service our tour guides and driver provided. Here are some specifics: All hotels were good or great. At the Grand Ambassador in Seoul, the air conditioning did not fully cool our room but the hotel provided us with a fan which helped. Our tour guide in Seoul, Young added some sights we had not requested (War Memorial, a hagwan, etc.) which were really good additions. The days were far longer than expected, but the extra effort was worth it. Some food suggestions would have helped in Gyeongju as we arrived late and most places were closed. However, we had a McDonald’s across the street :). Our other tour guide, Kim, and the driver Mr. Choi were also great and used really good judgement about where to spend time and where to cut things shorter. Thanks for your assistance and should we travel in your territory, we will definitely consider Novaland!
NLT-150815-VJ60424 [Aug 23, 2015]
Dear Doris. Thank you ever so much. We had a wonderful holiday. Going back to UK on Tuesday. Will keep in touch. Take care. Regards. Vimala/Bala
NLT-150812-CJ60709 [Aug 22, 2015]
Hi Cindy, I just got back yesterday night. The tour is great, but I think next time I would prefer to join english tour instead of japanese tour. Mr. Hosono 's english is quite good, we could understand all he said. The food he recommended us for lunch also quite delicious. Have a nice weekend, Nadia
NLT-150809-TA58876 [Aug 20, 2015,  from America]
Hi Joanna, I hope you're doing well. Regarding our trip from Kyoto back to Tokyo on August 12, 2015 (Day 4-Wednesday), we were on coach 14 on the bullet train which departed at 8:00 pm and reached Tokyo station after 2 hours. We got out of the train but the driver was not there to meet us as scheduled. We walked far to the left and then far to the right of the station but there was nobody with Novaland plackard. We even stayed for 40 minutes around the area as my son went to information and tried to call you 4x but no answer. A Japanese nearby even helped us use the phone but still unsuccesful. It was getting late and almost all people on the station were gone, so we decided to just use the subway to get back to Shiba Park hotel. It was an ordeal for us especially we are not familiar with places there. Aside from this incident, all the tour guides/drivers who picked us up were on time and we did not have any problem. We arrived safely in San Francisco yesterday. Thank you for assisting us in our travel to Japan and Korea. We enjoyed tremendously all the beautiful places, temples/shrines, shows, food and all historical sites that you scheduled for us. My 2 sons liked especially the DMZ adventure. We will remember all these experiences and memories for the rest of our lives. We're grateful to you and Novaland for making it possible. Bert and Tess Gimeno.
NLT-150622-VJ58714 [Aug 15, 2015]
Dear Doris Tong, I just came back from Japan recent Saturday night. I stayed in Japan about 12 days ( 6 days in Tokyo & 6 days in Hokkaido, using JR PASS) Thanks for your inquiry about tour service, I will answer you as below ; 1) Overall services are good & go smooth, I trust that you are a good consultant. The driver on day tour could speak English language that no problem when mutual communication. For van transportation was comfortable for 9 tourists. My group members told me that the driver is very nice as well as he did not drive fast, follow traffic rules. He could keep time for all attractions (pick up before 08:00 am. and tour disband about 18:30 pm.) 2) & 3) There was no suggestions for improvent, tour service look good for me.. Finally, I will say to thank you for arranging tour without any problems. I will keep consider to use Novaland tour in the future. Best regards, Supachai.
NLT-150805-VJ60896 [Aug 10, 2015,  from America]
Tour in Tokyo was fine. No issues. Thanks
NLT-150729-YK51767 [Aug 8, 2015,  from America]
Hi Joanna, I wanted to tell you that my entire family thought the tour was fantastic. Our guide, Ms Kim, was a sheer joy. She made this stop the best port on our cruise by far. We loved talking to her and we all wished we had more time in Busan for Ms Kim to show us even more things in that intriguing city. In talking to her, it sounded like she only did this part-time, which I thought in some ways was a shame... she is a great ambassador for her city and I would think that her positive, friendly attitude would be a great way to have people want to come back to Busan. We know we do! Thanks! Ion PS: I just submitted a 5 star review on TripAdvisor for this tour, which I hope will be published on their site soon.
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