Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-140320-EK35579 [Jan 1, 1970]

Dear Joanna,rnThank you very much for your service during we were in Seoul.rnwe have good time with your team.rneverything was good. Hotels, drivers included your tourguide. Cheo is a good guy.rnonly onething i will complain that in nam daimun market, the time was so short. only 20 minute, so I couldn't get anything.... :( rnthe time in too long in the palace.rnbut the whole program is OK... very good!. Thank you joanna.rn rnJoanna,rnI have plan go to Bangkok-Pattaya with my collegue. the duration is 4 day 3 night. could you arrange the destination and the hotel? and how much does it cost per person? we want 1 night in Pattaya and 2 nights in Bangkok.rnThank you for your help us.rn rnbest regards,rnhanny

NLT-140322-EK37149 [Jan 1, 1970]

hi emma!rnrnSorry for the late reply because of my very busy lifestyle. First of all, i would like to say thank you very much for your kindness and a very good travel consultant. Tthanks also to charlie, a good tour guide who accommodate and bring me in a very nice tourist destination and attraction in seoul. and also a very kind driver , i forgot his name , who drop off me at the incheon airport. Thank You! Thank You! Thank You!. See you next year when we will travel by group in south korea

NLT-140517-EK38530 [Jan 1, 1970]

Thanks Emma-it was a good tour. We went to all key places.rnIt was done in a timely manner.

NLT-140520-EK36786 [Jan 1, 1970, from Canada]

just got back from Jeju fantastic trip everything was wonderful. very impressed with novaland and all your good work Emma. thankyou

NLT-140608-EK38680 [Jan 1, 1970, from America]

Hi Emma,rnrnWe r on the way to HK now. We say good bye to u and Korea and thanks for everything that u gave done for us . Everything was great except hotel in Seoul . The hotel room is dirty, smelly, air condition doesn't work properly and my daughter had mosquito bite in her room. I would not recommend for hotel Rex for your customers. Any way this is my feed back . I have confident on you will do everything that possible to satisfy your customers. Once again good bye and my daughter is recovering from her skin allergy. Take care.rnrnChin' family

NLT-140620-MK38771 [Jan 1, 1970]

We were a group of 8 from Indonesia. And we visited korea in June for 9 days, we were trying to look for a local tour agency to go to Jeju Island only.rnrnWe know Novaland through internet. rnWe wrote to a few queries to few travel agent, if i was not mistaken, it was during the weekend, and to our surprise, we received a prompt reply from Novaland represented by Ms Melody.rnrnEver since, we received a full information about Korea, from A to Z even though we have yet decided to take Novaland as our travel agent in Korea, such as place to visit in Seoul and Jeju, table manners, basic Korean language, weather, etc .. just name it. Ms. Melody has been a great help and the best thing about her is, she never failed in replying our email even though it was on weekend!!!rnrnUpon arriving in Incheon, we didn’t get any problem at all, the pick up team from Novaland was already there waiting for us and really helpful with our luggages too. and best of all, we also received a phone call from novaland office (I forget the lady’s name) asking how was our flight and stuff.rnrnOur tour guide in Jeju also amazing, Mr Peter. He is a very friendly and helpful gentleman. Too bad the weather in Jeju at that time was raining, so we can’t really enjoy the sightseeing and the wind was so strong that certain tourist spot was cancelled (like ladies’ diving performance).rnrnIn a nutshell, we are so happy and satisfied with Novaland Tour’s arrangmenent and services, specially the agent that liase with us, Ms. Melody, even at the end of our tour, she still send email to us asking how are we doing in Seoul and she even offer her help in case we need help in Seoul during our trip. rnrnThank you Novaland and thank you Ms Melody. I will surely recommend your company to any of my friend who want to visit Korea.rnrnrnMy additional comments :rn1. Since it was raining and we are not prepare the umbrella, it will be better if you prepare enough umbrella in the car or disposable raincoat.rnrn2. Since it was our first time to Korea and Jeju island, so we don’t know how is the situation of the place of interest to visit on the next day, it will be best if you could tell us what is the dress code (what to wear and what to bring). For example: when we visited the rock on the beach, my aunt was wearing high heels, so .. it was so difficult for her to walk.rnrn3. Last one was, Korean food was yummy but spicy. We have 2 little kid who cannot eat spice, may be you can consider other non spice food for childrenrnrnOther than the above, everything was very good. Your service and hospitality was so amazing.rnrnI don’t know how to summarized this letter to put into your web, you have my permission to cut it short if you want to put this on your website.rnrnThank you so much Novaland and specially thank you so much Ms. Melody. I am very amaze with your services, your company is very lucky to have you as their assets.rnrnWarm regards,rnMerlina

NLT-140803-MK38138 [Jan 1, 1970]

Thanks for your email. We had a very good holiday in Seoul and Jeju Island. Here are my comments.rnrnGood Points: rn- Booking a Jeju tour with Novaland has been a good decision because of the convenience and efficiency provided. All enquiries have been promptly handled and it has been very useful to get online replies to all our questions. rn- Tour guides in Jeju were helpful and efficient. We enjoyed our Jeju experience very much.rn- The Yeha tour programme was interesting and enjoyable. I never knew that Jeju was such a lovely place to visit. Now I tell all my friends how nice it is. rnrnAreas for improvement:rn- Ever Hotel was rather old. We didn't really like the Korean breakfast. I think booking directly with Yeha Tour would have given us a better hotel.rn- On both days of the tour, we had to climb the mountain right after lunch. It would be much better if the strenuous mountain climbing and hiking activities were done in the morning. rn- I didn't find it interesting to visit O Sulloc tea museum and ALTHR airfield. A big waste of time. rnrnOverall, the good points make up for the disappointments. I thank you for your super efficient service and wish you all the best. rnrnThanks again,rnMrs Wong

NLT-140808-MK38800 [Jan 1, 1970]

I really really enjoyed the 4D3N Andong-Gyeongju-Busan tour.rnThe tour guide are great!!!rnWhen I have a chance, will rave your company in Tripadvisor.comrnIn the meantime, I like to say THANKS for arranging and customize the tour to my needs and budget, especially last minute!rnWith Thanks,

NLT-140904-FJ50173 [Jan 1, 1970]

Dear Alice,rnrnWe have had a good time following our tour schedule. Our driver, Mr. Honma, was a very nice person although he spoke little English, but he had fulfilled driving us to all the places we wanted to go. Unfortunately, rnwe missed your call to our hotel room on Sept. 4th while we were out visiting the volcano Hell Valley in the rain. However, we had good weather the following days. My experience of the onsen hot spring pool in Jozankei View Hotel was a bit uncomfortable that I had to strip naked in the public. It was a typical Japanese hotel that had no Western customers at all and the hotel staff spoke no English, thus I lost my way out of the pool going back to our hotel room.. My husband did not go to the onsen pool because there was no privacy. Also, we enjoyed visiting the Lavender fields in Furano. rn rnThank you for your last minute arrangement for our stay at the Air Terminal Hotel on Sept. 3rd. Thus, we were able to complete our tour of Hokkaido. All in all we had a good time there. We also hired Mr. Honma to drive us to Chitose Airport for our departure.rnrnBest regards,rnrnRajada Roberts

NLT-140912-MK50507 [Jan 1, 1970, from Australia]

Dear Melody,rnEverything went well. Every tour followed the plan in a timely manner. We will be more than happy to have your services again.

NLT-140913-EK38857 [Jan 1, 1970, from United Kingdom]

Hello Emma, rnWe had a wonderful trip with Novaland! Our driver/guide, Robert, was excellent. rnWe are still in Seoul, touring on our own, and will reply to your email in more detail next week after we get back home. rnThanks Lorraine rnrnHow is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; transportations, hotels, scenic spots’ arrangement; and any other words you would like to say to me.rnrnFirst I would like to say that it was a pleasure to work with you because you answered very quickly and worked with us to plan the tour to our specifications. You were very easy to work with. All the arrangements were excellent. Our tour guide, Robert, was a good driver and went out of his way to make the tour a very pleasant one. He was always willing to be flexible and to modify the plans to suit us. His English was very good and he gave us a lot of information at the sites. The van was very comfortable. Robert took us to some wonderful restaurants, taught us a little Korean and made the entire tour a wonderful experience. rnrn 2. Where can we improve to be better and stronger?rnrnI really can't think of anything. The tour was great. The prices are relatively expensive, though. I would have liked a guide to tipping the guide as we were not sure if this is the custom and how much to give. rnrn 3. Any other valuable comments, travel experience and happy moments you may havernA great trip to Korea. Thank you for arranging our wonderful tour.

NLT-140913-YK50820 [Jan 1, 1970, from America]

Hi Joanna,rnrnI wanted to thank you for creating a great itinerary for me. I enjoyed the tours!rnrnAll the best,rnDhinesh

NLT-140917-EK50764 [Jan 1, 1970, from America]

Hello Emma!rnrnI am doing very well, thank you for asking!rnrnYes, I had a great time during my tour and learned many new things!rnrnI honestly couldn't have asked for a better tour guide. Everything that I learned was priceless! Brian was very kind, informative and knowledgable. He was prompt and had a very good attitude and outlook. Very helpful as well so I really appreciate that too. rnrnThere are no areas of improvement that I can suggest! rnrnI was able to experience great foods and see many wonderful and historic places. If I get a chance to re-visit Korea again, I will definitely use Novaland Tours again and would highly suggest to anyone else that I know. rnEven though being a foreigner, I was very comfortable and excited to see everything. Haha. rnrnEvery moment that I was able to spend going around to different places was memorable. I will never forget the awesome experiences!rnrnThank you again for the opportunity to see the Nanta show. It was a very fun show and I am thankful that you allowed me to see it. rnrnI am glad that everything was able to work out well in the end with the scheduling. Thank you again for keeping me informed and helping to work things out. ^_^rnrnUntil next time,rnrnTake care!!! Thank you again!! rnrnDominique H.

NLT-140921-FK32916 [Jan 1, 1970]

Hi again!rnrnGood morning. Its raining today. I heard there's a typhoon approaching Jeju. Glad were flying back to Seoul today.rnThe hotel we stayed was very comfortable and accomodating. Staff were very nice and resourceful even if there's a little language barrier. And the ajumma who'S preparing our food is very motherly. Food is great too and healthy.rnI have to mention this..the people in Jeju are very kind. We felt very secure. The taxi drivers, security guards and the passersby that we asked for direction...they made our trip very memorable.rnWe love to come back. Over all Jeju is one of the best place to visit. I would surely recommend this to everyone I know.rnThanks a lot Joanna. Thanks a lot Novaland!rnrnJamie

NLT-140929-FJ39915 [Jan 1, 1970, from United Kingdom]

Dear Alice,rnrnWe are now at Narita airport, about to depart for Seoul, assuming we are fortunate enough to miss the looming typhoon!rnrnI would like to thank you so much for organizing our two week trip, travelling around Japan, it has been truly wonderful. We have both loved the culture and people of Japan, the sights, cities, countryside, scenery, and the museums in Nagasaki and Hiroshima. This has been our first visit to Japan, but we have both enjoyed it so much that we have decided to return again, hopefully in 2016 sometime.rnrnThere were only two very minor issues during our tour that I feel you should be aware of:rnrn1. The ryokan hotel in Hakone, was not aware that my wife was a vegetarian. I had booked dinner when we arrived at the hotel for 7pm, and when we arrived at the restaurant they had no vegetarian food prepared. This was not a major issue, as they did eventually prepare vegetarian food for her, but it did involve a slight delay. Perhaps I should have confirmed the fact that my wife was a vegetarian when I made the dinner reservation, but I had assumed that you had done this when the hotel booking was made by yourself.rnrn2. The hotel room at the Granvia in Osaka was far too small. Every hotel that you booked for us was excellent, in terms of room size and standard of room. This room in the Granvia, however, was really tiny and did not meet with high standard of room as in all the other hotels that you booked for us. It was most certainly not the four star rating that we expected. This is a minor point in the overall scheme of our trip, but one that I feel you should be aware of for future bookings for your clients.rnrnOne of my friends is hoping to visit Japan next year sometime, and I will have no hesitation in recommending both yourself and Novaland Tours, to help with arranging and booking his trip.rnrnThank you once again for arranging our trip around Japan, it has been a wonderful experience.

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