[18:08, 11/12/2024] Victor CJ141675: The itinerary was great
[18:11, 11/12/2024] Victor CJ141675: The guides were very nice and friendly and often times went above and beyond of what was expected. Our absolute favorite was Natsuko who was so warm and personable as well as knowledgeable.
[18:15, 11/12/2024] Victor CJ141675: Thank you so much for all the arrangements and for helping with the restaurant reservations
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
| Both Ion and Robert were excellent. They were always on time and very knowledgeable and eager to show us a good time. | |
Tour Guides | Command of English | 5 | Both excellent |
Knowledge of Subjects | 5 | Both excellent | |
Ability of Explain | 5 | Both excellent | |
Attitude | 5 | Both excellent | |
Flexibility | 5 | Both excellent | |
Drivers and Cars | 5 | All were in excellent shape & Ion’s was especially roomy and afforded each of us a window seat | |
Hotels | Location | 5 | Very convenient to places to have dinner |
Comfort | 5 | Holiday Inn expresses were not as luxurious as the first hotel and the Holliday Inn in Southampton | |
Sights or Activities | Worthiness of Visit | 5 | Exceeded our expectations |
Meet Your Interests? | 5 | With Amina’s help the customization of the itinerary made excellent use of our limited time | |
Too Tight or Too Loose? | 5 | Both were flexible, stopping longer when we wanted and moving on when ready. Both added attractions not on the schedule as time permitted | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 4 | Airline was typical for in country flying-cramped but fortunately short and on time | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Great trip. Will definitely use Novaland again | |
Sorry for the delayed response, it’s been a hectic last couple of days.
We absolutely loved Yumi! She was the best guide we’ve had with Novaland. The day trip was amazing thanks to her. She truly made the trip great.
Thank you so much again for another wonderful trip! We have arrived safely back at home and already can’t wait to plan our next trip with Novaland again :)
Rebecca
Thanks Amina. Please see below with our feedback. Thank you for arranging a wonderful trip to Japan and Korea. We certainly will remember it for a long time.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Well organized and good communication. Would have liked a couple of suggestions -
Tour Guides
Command of English
5
All of the guides were fluent
Knowledge of Subjects
4
Generally very good and knowledgeable. Could provide more detail that’s given to larger groups.
Ability to Explain
5
Extremely good
Attitude
5
People oriented and eager to help
Flexibility
5
Were accommodating of our pace and needs.
Drivers and Cars
5
Extremely good and comfortable. William was extremely engaging and mentioned k drama sites.
Hotels
Location
5
Very convenient
Comfort
4
Overall good, in Seoul it was tight so we got another room
Sights or Activities
Worthiness of Visit
5
Absolutely worth it!
Meet Your Interests?
5
On the whole yes.
Busan, the sky capsule, Tokyo, imperial palace was closed on Monday, so could have taken that into consideration. Seoul, a museum would have been good.
Too Tight or Too Loose?
5
Bit tight but were forewarned
Meals
4
Breakfast at couple of places could have been better. Guide recommendations were excellent!
Public Transportation (train, flight, cruise, etc.)
4
All very smooth once we figured out and asked for help at train stations. Maybe can help board trains.
Any Other Aspect
Maybe women guides and drivers would be good with an all female group as it would be good to get their perspective and on same wavelength with regard to interests and kdrama knowledge.
Overall Score of the Whole Package
5
Met our needs.
Our guide Seiya Komagata was a very pleasant guy and very obliging
Because of the bad weather we could not do any of the items on today’s itinerary
We did however go to the art museum in Hakone and to the very beautiful shrine
The hotel Nanase is very beautiful and the room is stunning. Thanks!
Another great day. Our driver was very good. We managed to do a trip to the Kenrokuen Gardens in Kanazawa .
Also guide Yoko was very good and extremely friendly and helpful.
Sincerely ,
Elmer and Daisy Pakingan
It’s beautiful! Checks all the boxes. We just got back from our day at Mt Fuji and had great views. It’s been a wonderful trip. Sad but happy to head home tomorrow! Thank you again for doing a great job with planning! Things have gone very smoothly and enjoyed all the guides and hotels.
Would highly recommend the Ginyu. We’ve met a lot of people staying at Gora Kadan but this one seems more intimate
