Please find attached our feedback for the Japan tours which was so brilliantly organised and we as a group were extremely satisfied with the level of service you provided.
We are truly appreciative that you went the extra mile to make our trip perfect.
We will definitely be recommending you to our friends and families who want to travel to Japan
With best regards from Nitin and friends
Sep 2024 • Solo
This was my first trip to Japan. It was a short notice opportunity and Novaland made the process very convenient. Joanna is the best. She frequently checked in with me to make sure everything was going well. I am glad they made my first trip to Japan so memorable. I highly recommend using them.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very professional, available if we had any questions, replies back, was able to help when our cruise itinerary changed because of a typhoon (she tried to find a last minute plan for the new itinerary, and provided us a refund). | |
Tour Guides | Command of English | 5 | We understood the explanation and we were able to converse comfortably with the tour guides. |
Knowledge of Subjects | 5 | They knew their subjects, we were able to ask questions and they would answer or try to find the answer when we questioned other subjects. | |
Ability of Explain | 5 | No complaints, they explained and gave the history of the subjects. | |
Attitude | 5 | Professional, polite, respectful, we would laugh with them, had a good time | |
Flexibility | 5 | Ex.: they would change the schedule if needed | |
Drivers and Cars | 5 | The buses were clean, no complaints about the drivers, they were professional, respectful, polite, they even provided us with water. | |
Hotels | Location | --------- | Not applicable |
Comfort | --------- | Not applicable | |
Sights or Activities | Worthiness of Visit | 5 | No complaints |
Meet Your Interests? | 5 | No complaints | |
Too Tight or Too Loose? | 5 | No complaints considering we had to respect the cruise schedule. | |
Meals | 5 | Really glad to experience authentic local food, without having to do the research ourselves (it saved us time and we can be sure it’s a recommended restaurant). | |
Public Transportation (train, flight, cruise, etc.) | 5 | The only public transportation that we had to take was a boat to go see the Itsukushima Shrine and a ropeway, no complaints. | |
Any Other Aspect | --------- | _____________________________ | |
Overall Score of the Whole Package | 5 | I’m glad we got the services of the company, it made the experience smoother, we got the time to really just enjoy the sights/activities since everything was already planned, from the transportation to the meals. | |
