Hello, Kate! I'm attempting to send our review of the tour we did with you, so hopefully you actually receive it... :) Let me know if you don't actually get the review and I'll try again! Thank you for all of your help- we had an absolutely amazing trip, and we couldn't have done it without you or Mohammed!! Sincerely, Jen Young (and Renee Duzan) |
Doris,
We had a great day with ourJerusalem/Bethlehem guide. He was very nice and made things easy for us tovisit and understand the sights. Looking forward to one more tour day to Sea ofGalilee and Nazareth.
Thank you again for setting up thetours for us. Everything has been awesome!
Kay
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
4
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
4
Flexibility
5
Drivers and Cars
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
Just nice
Meals
4
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package
4.5
Hello Whitney
I hope everything in your life is well and going as planned.
Our trip to Korea was excellent. Thank you for your continuous efforts to make our trip successful.
Please find below my marks.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 | We did not have much interest in Temples. We should have reduced number of our temple visits. it's our fault. | |
Too Tight or Too Loose? | 5 |
| |
Meals | Not Applicable |
| |
Public Transportation (train, flight, cruise, etc.) | We had a private tour guide and driver |
| |
Any Other Aspect | =========>> | Harry was an excellent Tour guide. Nam was a safe driver. | |
Overall Score of the Whole Package | 5 | Excellent | |
I will write a review on TripAdvisor about our trip and your services.
Hope to do future tours with you Whitney 100/100
Thank you
Just want to say That although I was disappointed in the Hotel accommodations what made the tour and your company was your people and how, except for Douglas in JeJu
whom I was not happy with, dedicated themselves to the people’s enjoyment.
Brian, Steve and SoYoung stand out as exceptional.
Also you and your office attention to my satisfaction was excellent.
In conclusion I enjoyed myself very much.
Thanks and best regards,
Steve
Thank you for a very well organized tour.
It was very reassuring to have someone guide us through every process
Mohammed was great as the rep in cairo and took care of our needs very well.
Hani Yousef as the guide was par excellent and very professional and knowledgeable.
Aladdin as the rep at luxor was amazing ,kind and took care of details to the T
The guide at luxor was okay not one I would recommend
The hotels were all great and well suited
The trips were all organized very well
[23:55, 8/31/2022] VAW124932 Cindy: Yes everything is wonderful
[23:55, 8/31/2022] VAW124932 Cindy: Thank you!
[13:05, 9/1/2022] Doris NovalandTours: OK, enjoy your trip^^
[22:46, 9/1/2022] Doris NovalandTours: Hi Cindy, how about Wadi Rum tour?
[13:01, 9/2/2022] VAW124932 Cindy: Great!
Our recent tour of Petra was nothing less than perfect. We had a private air-conditioned car and a professional and friendly driver for two days. My thanks to Joanna for organizing such an amazing trip. Every detail was just as we had been promised. She also kept in touch with us throughout our time in Jordan. Petra and the surrounding area was simply an amazing experience. Highly recommend Novaland.
1=poor, 2=fair, 3=good, 4=verygood, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | So helpful and responsive! | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 | very enlightening information | |
Ability of Explain | 4 |
| |
Attitude | 5 | So energetic | |
Flexibility | 5 | We stopped a lot for rest and they accommodated our interests | |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 | Yes for sure |
Meet Your Interests? | 5 | Yes | |
Too Tight or Too Loose? | 4 | The bus tours were a bit rushed and the guides pushed us to move quickly | |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 3 | Our flight home was 12 hours delayed. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Trip of a lifetime! | |
Travel Consultant | 5 | Everything was planned promptly. Very kind and patient. | |
Tour Guides | Command of English | 5 | The tour guides spoke English well. |
Knowledge of Subjects | 5 | Very knowledgeable. | |
Ability of Explain | 5 | Thanks to the tour guide's explanations, I could comprehend the meaning of the places we visited and further understand the fundamentals of Korean culture. | |
Attitude | 5 | The tour guides had a great attitude. | |
Flexibility | 5 | I enjoyed the meals but was exhausted because of the tight schedule. | |
Drivers and Cars | 5 | The cars were spacious and safe. The tour guides were excellent drivers. I wish everyone around us drove like Brian, Jade, and Paul. | |
Hotels | Location | 5 | The Locations were great. The subway, restaurants, and shopping places were all nearby. |
Comfort | 5 | Very comfortable. | |
Sights or Activities | Worthiness of Visit | 5 | Beautiful places. |
Meet Your Interests? | 5 | Yes, the places we visited were incredible. | |
Too Tight or Too Loose? | 4 | Seoul tour- Good, Jeju tour- Too Tight, Busan tour- Good | |
Meals | 5 | Delicious, I would rank this part 100% if I could, lol | |
Public Transportation (train, flight, cruise, etc.) | 5 | Very accessible and at a reasonable price | |
Any Other Aspect | 5 | Our trip went well. We have sent our feedback to you regarding this. Thank you for your prompt response. | |
Overall Score of the Whole Package | 98% | Thank you for the overall experience! | |
Hi Kate,I have attached the survey. A few things I wanted to mention.1. Thank you for arranging everything.Thank you also for all the information you gave me, and the quick replies to all of my emails. The trip was amazing, and it went better than I could have hoped. Everything was perfect, and the tour guides and the drivers were all wonderful people. I will be using you guys again for sure in the future.2. I would suggest not offering the sound and light show at the Giza pyramids. Overall it was pretty outdated and tacky and we ended up leaving 20min into the show.3. We both ended up violently ill 12hrs or so after the Nile river cruise. I'm pretty sure it was the fish. He ate the whole fish entree and I had a few bites. He got way sicker than I did. The food overall was not that great (not your fault, im just giving you feedback).4. I would suggest maybe giving a timeline for some of the activities. For example: The Nile river cruise didnt get over until around 10pm and with traffic back to the hotel we didn't get back until almost 11:30, and then we were supposed to be picked up from the hotel at 4:00am the next morning to go to the airport. Had we known how long the dinner cruise was going to take we probably would have opted out, and chose to spend our last night relaxing at the hotel.Neither of these things were huge issues, but I figured you may want the feedback. Thank you again for everything.
Thank you again for your awesome coordination of my dream vacation! From the scheduling of each site to safe travels to and from each site, the trip was perfect. The guide you selected, Mohamed Amen, was superb and provided excellent insight into each site we visited! I really appreciated having him on the entire trip! It really helped to make the trip extra special!
Kudos also to our primary driver Husein Younis! He transported us to the majority of sites and was a great compliment to Mohamed!
Also a thank you to our airport coordinator who expedited each airport arrival and departure!
All in all, it was a fantastic trip! Thank you again for providing such a dedicated group to support me on my trip!
See below for my scores in the chart! I gave the trip a “100”!
Thank you!
Donna
[9:06 pm, 13/08/2022] Caroline: Hi Alice, great first day with Sunny - super friendly, experienced and knowledgeable and the driver was really smooth and great too. Thanks! They’re with us for Cameron Highlands and the guide will change for Penang and Langkawi.
[6:35 pm, 17/08/2022] Alice NovalandTours: Have you enjoyed your walking tour in Penang and today's Langkawi tour?
[6:37 pm, 17/08/2022] Caroline: Penang’s walking tour was superb - excellent guide, who was v experienced and knowledgeable, thank you!
[6:38 pm, 17/08/2022] Caroline: The tour in Langkawi today had really good activities - especially the Laman Padi which had an amazing in house guide and the underwater world was great too. The driver gave a really delicious recommendation for lunch with local food so we were really pleased with that.
[11:14 am, 18/08/2022] Alice NovalandTours: Have you doing the mangrove boat tour smoothly?
[2:03 pm, 18/08/2022] Caroline: Yes, it was amazing! Just finished. We saw so much during the tour and the guide plus boat driver / helmsman were both great, thank you!
[2:03 pm, 18/08/2022] Caroline: Very well planned
[4:24 pm, 18/08/2022] Alice NovalandTours: Glad to know that!
[5:33 pm, 19/08/2022] Alice NovalandTours: Hi Caroline, How is today's tour? Have you received the refund?
[5:34 pm, 19/08/2022] Caroline: Hi Alice, tour was lovely, thank you! God was kind to give us good weather