NLT-190412-MK104719 [Apr 16, 2019,  from United Kingdom]
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Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

Prompt in all our dealings.

2 tiny points, when mentioning the meeting of our train, we assumed the station entrance, not on the platform.

Returning the wifi equipment the instructions said Terminal 1 when we were flying from Terminal 2. Luckily someone told us there was a return desk in Terminal 2.

 

Tour Guides

Command of English

 

All 3 guides were excellent, About 8/10 for their English 

Knowledge of Subjects

 

When they didn't know they came back with an answer the next day. 

Ability of Explain

 

Good 

Attitude

 

Very positive, went the extra yard. 

Flexibility

 

Very good, acknowledged all our requests to deviate from the schedule. 

Drivers and Cars

 

 The guides were good, safe drivers and our driver to and from the airport was good.

Hotels

Location

 

 Seoul was well placed but the sauna/spa was ONLY for men. Very disappointing.

Bhusan was on the beach so excellent.

Jeju was located in the red light district so not so good.

Comfort

 

 All were very comfortable

Sights or Activities

Worthiness of Visit

 

 Each place had numerous notable places to visit.

Meet Your Interests?

 

 Yes

Too Tight or Too Loose?

 

Each guide catered to our wishes, but as the days passed we asked for 10.00am starts and earlier finishes. We should have planned for a day off in the middle.Too much for us at our age.

Meals

 

The Korean lunches were spectacular but for us too much food.

Public Transportation (train, flight, cruise, etc.)

 

Train and flights were good. 

Any Other Aspect

 

 

Overall Score of the Whole Package

 

8/10 

NLT-190330-MJ105905 [Apr 16, 2019]
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We(three senior citizen Indian couples)had a good tour of Japan in the cherry blossom season in April 2019 with Novaland.we toured Tokyo,Mt Fuji,Hakone ,Kyoto,Hiroshima and Osaka for 10 nights and eleven days.
Travel consultant Melody fan was an excellent help in planning our first ever tour of Japan.The itinerary was well laid out,the hotels were excellent and the transport arrangements(cars,trains etc)were meticulous.We did not have to follow up at all and cars guides and drivers were extremely punctual. The local guides were very enthusiastic( though they need to spruce up a little bit on spoken English ).We had some glitches on food especially vegan food(Indian diets are difficult to cater in Japan).The guides eventually managed to find an acceptable solution every time!

Melody was a great help and available 24/7 on telephone to answer and resolve the few questions we had.

The wireless device that was provided free of cost to us was a great help and the flash design of pictures done by Novaland was also nice.

All in all ,a good trip Novaland and Melody fan.

NLT-190412-VJ107379 [Apr 15, 2019]
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Hi Doris


We are doing fine and enjoying our trip. We are in good hands of Mr Rauf and your driver. They are very attentive and thoughtful during our trip.
NLT-190327-VK106897 [Apr 15, 2019,  from Australia]
Hi Doris,

A belated thank you for organizing a wonderful tour for us. I really appreciate all the hard work that you put in for us, and your advice on itineraries and scheduling.

My family really enjoyed their time in Korea - you have a beautiful country, with lots of friendly locals and delicious food. We were so lucky to see the Cherry Blossoms in bloom; they are truly spectacular. We would love to return one day and see more of your beautiful country.

Best regards,

Patricia
NLT-190407-EK102205 [Apr 13, 2019,  from United Kingdom]
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Dear Emma
Thanks for arranging our fantastic holiday to South Korea.  We had a mavellous time.  The tour guides were very good and knowledgeable.  
We didn't try the traditional room in Daegu hotel but managed to get a lovely twin room instead.
South Korea is very interesting & beautiful! Highly recommended!
You are free to use our photos for promotion if you wish.  Choose what you need & delete the rest.
Hope you are well & not working too hard!
Yes, I will send you some photos in traditional costumes if I can find them.
Take
Warmest regards
Gk Cheong 
NLT-190406-NK108303 [Apr 12, 2019,  from United Kingdom]
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NLT-190326-EJ103148 [Apr 12, 2019]
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Dear Emma

Guide Mr Miyasaki was excellent.
We enjoying ourselves so far.
Thanks for all the arrangement 

Regards

Ang KL

NLT-190406-YK108047 [Apr 12, 2019,  from America]
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