Hope all is well,
Our trip had came to an end and we are back home safe and sound.
On behalf of Marmoora Tours Group, I would like to extend our sincere appreciation for the excellent service provided during our recent 15-day trip to Japan, organised by you and your agency.
The entire experience was both enriching and enjoyable, and your team’s professionalism was evident throughout.
Positive Highlights:
**The itinerary was thoughtfully designed, offering a wonderful balance between cultural exploration, sightseeing, and leisure.
**Our local guides, were knowledgeable, courteous, and attentive, ensuring that every member of our group felt comfortable and well-informed.
****Transportation and accommodation arrangements were punctual, clean, and efficient — reflecting the high standards were well managed.
**Transportions: Our coach driver Eddie, who was with us the duration of the trip, he was extremely impressive in his professionalism, courteousness, smile and warm personality, he was an amazing person to work with and loved by everyone in the group.
** Accommodation: I would like to share one personals concern regarding accommodation. As both the group organiser and the travel agent coordinating this trip, I had expected a room category that reflected my role and contribution to bringing business to the hotel. In future collaborations, I would appreciate it if such considerations could be taken into account — ideally through an upgraded room or suite allocation as a gesture of appreciation for the partnership and effort involved in organising the group.
**Communication and coordination, both prior to and during the trip, were clear, timely, and very helpful.
Suggestions for Future Improvement:
**A few days felt slightly packed; incorporating a bit more downtime or flexibility in the schedule would help participants recharge.
**While most arrangements were good, offering a few more options to accommodate different dietary preferences would enhance the experience further.
Overall, I as well as the group were extremely satisfied with the quality of service and the attention to detail demonstrated by you and your team. The trip was a memorable success, and I look forward to working together again in the future.
Thank you once again for your dedication and support in making our journey to Japan such a meaningful experience
Best regards,
Mary J
Marmoora Tours
Everything has been awesome!!
Everyone is happy with the trips and the hotels!! We are all great!
I am very happy with the guides.
Thank you for your kindness and service! Excellent service from you and your team!
Finally our tour is ending tomorrow.
Thank you very much for your continuous support.
We really appreciate it
I must say all the tour guides were great but Hiroko was an exceptional.
Finally, we'll have to stay you Goodbye.
Have a great day
Chapa
Novaland Tours is an amazing tour agency. This agency is great regarding professionalism, planning, price, trustworthy, best options, great administrators personnel, and the tour guides are the simply best.
100% reccomended.
Josh Weiss here.
We are back home and my wife and I would like to thank you for your help. Visiting Japan was a wonderful experience and your help was invaluable.
Best,
Josh
NLT-251006-CJ140088 received an evaluation from josef solan
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Cindy:5 | the highest level of customer service, Cindy work almost 12 hours a day to find a solution to every issue | |
| Private Tour Guides | Nobuaki Nagata Kyoto Oct 14 - 15, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | professional, highly knowledgeable |
| Yoshiko YOSHIDA Osaka Oct 18,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | we had a great and enjoyable day with Yoshiko in Osaka | |
| Hiroko Honda Hiroshima Oct 16 - 17, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Ms. Honda with her knowledge helped us learn and understand how important is Hiroshima | |
| Motoki Watanabe Tokyo Oct 07,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | great personality, went out of his way to help with everything | |
| Motoki Watanabe Tokyo,Hakone Oct 9 - 13, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | great personality, went out of his way to help with everything | |
| Private Drivers and Cars | 5 | ||
| Hotels | Mitsui Garden Hotel Nihonbashi Premier | Location: 5 Comfort: 5 | beautiful hotel rooms a bit small |
| Laforet Hakone Gora Yunosumika | Location: 5 Comfort: 5 | ||
| Wisterian Life Club Verde no Mori | Location: 5 Comfort: 5 | ||
| Hotel Vischio Kyoto by GRANVIA | Location: 5 Comfort: 5 | ||
| HOTEL GRANVIA HIROSHIMA SOUTH GATE | Location: 5 Comfort: 5 | ||
| Osaka Excel Hotel Tokyu | Location: 5 Comfort: 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | the only thing I could pass is the tea ceremony | |
| Public Transportation | 5 | clean, safe, easy to find your way | |
| Pocket WIFI | 5 | a life sever | |
| Any Other Aspect | |||
| Overall Score of the Whole Package | 5 | perfectly designed for our needs | |
Missed Mt fuji but that's okay.
Please thank the all guides and drivers for me. All were good
The driver in osaka was really nice person.
Maybe kendo didn't have watsap, so didn't get yr tickets
But as guide he was gd.
NLT-251015-WC73324B received an evaluation from Solomon Ibanez
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Whitney:5 | ||
| Private Tour Guides | Mr. Chas Yip Hong Kong Oct 15 - 19, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | |
| Private Drivers and Cars | 5 | ||
| Hotels | Cordis, Hong Kong | Location: 5 Comfort: 5 | |
| Sights or Activities | Worthiness of Visit: 4 Meet Your Interests: 4 Too Tight or Too Loose: 4 | ||
| Any Other Aspect | |||
| Overall Score of the Whole Package | 4 | ||
NLT-251012-MJ107081 received an evaluation from Shanti Thiyagarajah
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Melody:5 | Always available when needed | |
| Private Tour Guides | Yahiro Ishii Tokyo Oct 13 - 14, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | |
| KENDO HAMADE Kyoto,Osaka Oct 15 - 16, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| Morio Wakita Kyoto,Osaka Oct 17,2025 | Command of English: 4 Knowledge of Subjects: 4 Ability of Explain: 4 Attitude: 5 Flexibility: 5 | ||
| Private Drivers and Cars | 5 | ||
| Hotels | DEL style Osaka-shinsaibashi by Daiwa Roynet Hotel | Location: 5 Comfort: 5 | comfortable |
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: | was generally good,except tokyo gyoen park was closed. tickets for entrances in osaka/kyoto were received a bit late | |
| Public Transportation | 5 | ||
| Pocket WIFI | 5 | ||
| Any Other Aspect | Melody was always contactable and attended to any problems that arose. Guides were good . satisfied with the arrangements. | ||
| Overall Score of the Whole Package | 5 | ||