NLT-190531-YK109401 [Apr 19, 2019]
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Hi Helen,
I just got back home from my long trip to Asia. Thank you very much for the tours you arranged in Korea. We are very happy with it. 
NLT-190412-EJ109324 [Apr 18, 2019]
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Good morning! We are fine. 

Yeah we like the tour and no rush


NLT-190408-RJ107656 [Apr 17, 2019]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 4

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 n/a

 

Any Other Aspect

 5

 

Overall Score of the Whole Package

 5

 


NLT-190327-XJ84836 [Apr 17, 2019,  from United Kingdom]
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Just got back from an amazing 4 week trip to Japan where we had a fantastic time and (almost) everything went like clockwork.

Caroline was so helpful to us in the planning of the trip, responding quickly to all our countless questions, presenting options and responding quickly to all our requests.

We had a mixture of coach tours, tour guides and independant touring with Novaland handling all the hotels and providing us with accurate and easy to follow instructions.

The one time when things went slightly wrong, Novaland were instantly available and resolved the issue.

As UK travellers we were of course very nervous about arrangements with a non UK (and non ABTA) tour company particularly when it came to wiring large sums of money, bur we are so glad we proceeded.

We finished up with a perfect trip at a much lower cost and with much more local input than if we had gone with a UK based company. 

We would have absolutely no hestation in recommending Novaland and will definately use their services again.

NLT-190414-XJ109177 [Apr 16, 2019,  from America]
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Caroline: 

We wanted to let you know that our guide, Toru, was FANTASTIC! He took us from Aomori to Hirosaki Castle & Park. He was knowledgeable, well prepared & a joy to be with! We would rank him tied for #1 in all the guides we have had in our many journeys.  Please thank him for us again. He was truly amazing! 

And both Jin & Sunny were amazing tour guides! Sunny lived up to her name & was so enthusiastic & is a FANTASTIC guide! 

Thank you so very much!
NLT-190415-DJ103280 [Apr 16, 2019]
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NLT-190413-VC108574 [Apr 16, 2019,  from Australia]
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2019.04.16

Yes. All going v well. Anson was a v friendly and helpful guide. Thank u so much.

Ed.


2019.04.22

Hi Ed,


How about your tour now? 


At Shanghai PVG airport, Ms. EMILY will serve your family until departure, her tel number is: +86 136XXXXXXX.


BTW, I hear Impression Sanjie Liu in Yangshuo closed due to weather, did you receive refund from tour guide? 


Doris

====

Yes. Got $200 back. Went for some cycling in pm instead.


Tour is v well organised.. thank u.

NLT-190413-MJ109491 [Apr 16, 2019]
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Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Melody was superb-prompt,communicative,patient,flexible!

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 4

 

Attitude

 4

 Sunrise Tours Guides, not patient, but 2 Pvt Guides were.

Flexibility

 4

 Sunrise Tours Guides,not flexible,but 2 Pvt Guides were,esp Tokyo Guide

Drivers and Cars

 5

 

Hotels

Location

Tokyo-2,Kyoto-4

 


 

Comfort

 Tokyo-2,Kyoto-4

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 Too tight

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 

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