NLT-240524-KJ135156 [Jun 4, 2024]

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

 

Tour Guides

Command of English

5

Really enjoyed all of the guides and felt they provided an excellent experience

Knowledge of Subjects

5

 

Ability of Explain

5

 

Attitude

5

 

Flexibility

5

 

Drivers and Cars

 

 

Hotels

Location

5

 

Comfort

3-4

Please provide size of rooms in sq feet for US clients. Emphasize the small size of rooms in Japan and offer to upgrade. The rooms in the 4 star hotels were incredibly small and would have preferred hotels w/ less amenities, such as public bath, to have a larger room.   

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

4

Had to miss sights/activities due to crowds or unavailability

Meals

 

 

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

4.8

 

 

 

 

 

 


NLT-240602-YJ132979 [Jun 3, 2024,  from America]
yes, had a good experience and packed for flying. Thank you for your assistance  during our journey.
NLT-240526-WJ131463 (original NLT-240323-WJ131463) [Jun 3, 2024]
Hi Whitney,

Both drivers ok but the second one Suzuki San... extremely good.

I suppose to give him tips but I forgot. I thought I will see him on airport transfer day, but only realised later on that day that airport transfer is on our own. Haha~

Suzuki really helpful...

Krishna
NLT-240508-CJ132846 [May 28, 2024,  from America]

Cindy,

 

Here’s the review. Gave it a 5 overall. Well done. Here’s a bit more detail

than just that form.

 

#1. On the driver pick-up, in both cases, the drivers were not standing with signs. Rather,

        they were parked on the curb and Bruce had to call his driver, but didn’t have WhatsApp
       and needed to get someone to call for him. In our case, our driver wasn’t there with a sign but
       he texted me to text him when we arrived and to meet him at a designated spot.

 

      So, maybe the instruction should be that the driver will either be there with a sign or will

       send a text with the meeting spot. It will avoid confusion.

 

#2. On Day 2 of our tour, it didn’t make sense to go to the Tsukiji Outer Fish Market, which is a place
       to eat lunch, and then go to the Sushi making class, for lunch. So we changed the Fish Market to

       Day 3.

 

#3. Also on Day 2, the Imperial Palace Gardens are not that interesting. No flowers. No cherry blossoms.

       You can’t see the palace. It was a lot of steps. Not worth the walking. I think that when you book a tour

       with people in their 60’s, as we are, you need to be sensitive to the number of total steps in a day. We

       walked over 15,000 steps on Day 2 and over 20,000 on Day 3. That’s too much for us.

 

#4. Also, on Day 2, we just did the Meiji shrine and dropped the Shibuya crossing. Moved that to Day 4 when

        we got back from Yokohama. There wasn’t enough time for that on Day 2.

 

#5. I would definitely add the teamLabs Planets to your tour. It was fantastic. Great activity. A must see.

       It was one of the best things we did.

 

#6. There was a major World Tri-Athelon race in Yokohama the day we went. The traffic was really bad with

        a lot of roads blocked off. You may want to check for things like that. It was interesting but we drove around for

         about 30 minutes trying to get a place to park.

 

#7.  Our hotel, the Hyatt Hakone, was about 5 minutes from the end of the Mt. Fuji ropeway. So we just went

         directly there and did not go to the Oshino Hakkai.

 

#8. Day 7, we went back to our hotel to rest and then took a cab to the Geisha Show. It’s too long a day to just go

       to the show after a whole day of touring. The Geisha Show was probably the one thing we all agreed we could

       have missed. It’s not a good show. Very touristy and not well preformed.

 

#9. I would add the Tea Ceremony with Kimono Experience to your itinerary. It was the single best thing we did.

        Fantastic. The women were all dressed up. We took pictures. Had a nice tea ceremony. Very nice experience.

 

#10. On Day 10, Yoshi didn’t think we would like the Cup of Noodles tour and instead, we went to a museum that

          had a model of some villages from about 250 years ago. It was nice.

 

So, we did make some changes. Added a few things. Dropped a few things. Both tour guides were excellent. You may

want to check with them after you suggest an itinerary and see what they think. Being local to Japan and being experienced

your guides, they have good insight into what we might like.

 

Appreciate everything. Thanks.


Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Cindy was fantastic. Very responsive. Took care of any issues. Very pleased with her performance. Highly recommend.

Tour Guides

Command of English

 5

Both guides were excellent. Spoke perfectly.

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 Great attitudes.

Flexibility

 5

 Made suggestions to modify the schedule that made the trip more enjoyable.

Drivers and Cars

 5

 Big vans. Good drivers. Clean. On time.

Hotels

Location

 5

 We booked our own hotels.

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 4.5

The Geisha show in Kyoto was a bust. The Imperial Gardens were not worth all of the walking. We dropped or changed the dates on some other sites.

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

Probably a little too tight. We made changes. I can give you more details in an email.

Public Transportation (train, flight, cruise, etc.)

 5

We enjoyed the subway system. The bullet train.

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 A great trip. Well organized. Everything ran smoothly. Well done. 


NLT-240516-SJ137080 [May 27, 2024]

NLT-240507-VJ133410 [May 26, 2024,  from America]
Hi Doris,

Thank you very much for making all the arrangements and being so patient with us.  We enjoyed our first trip to Hokkaido.  

Thank you again.

Sharon and Jay Fidell
NLT-240521-YJK136552 [May 26, 2024]
Hi Helen
Now in Korea our day in Hiroshima with Ms Mayumi was very good we did a lot and she was very considerate please thank her for us. 
NLT-240510-KJ135451 [May 20, 2024]
Please see attached the survey document duly filled out. I have no complaints or suggestions. You have done an excellent job in organizing and also making prompt changes to the travel plan as per my family's requirements. Thank you. Also please convey my sincerest thanks to all the tour guides. They were great and very friendly.

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

 

Tour Guides

Command of English

5

 

Knowledge of Subjects

5

 

Ability of Explain

5

 

Attitude

5

 

Flexibility

5

 

Drivers and Cars

5

 

Hotels

Location

5

 

Comfort

5

 

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

5

 

Meals

5

 

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

5

 

Overall Score of the Whole Package

5

NLT-240502-HJ131347 [May 18, 2024,  from America]
 
NLT-240512-CJ133172 [May 18, 2024]
NLT-240321-JJ133222 [May 17, 2024,  from America]
NLT-240501-KJK130511 (Original NLT-240502-KJK130511) [May 17, 2024]
NLT-240503-CJ136540 [May 15, 2024]
Hi Cindy,

My rating below.

Thanks again for your help since the beginning of enquiry and planning. I really appreciate your help and advice in the process. Hope to work with you again in the future.

Cheers,

Elisa



1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 Driver gave suggestions of which shops are good to visit along the way.

Attitude

 5

 Driver was on time on that day.

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 NA

 

Comfort

 NA

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

we had some extra time left at the end of the day.

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 NA

 

Overall Score of the Whole Package

 

 


NLT-240508-WJK128705 [May 14, 2024,  from America]
Hi Whitney,

Shoko is a excellent guide. She gave us options because of the rain and was very accommodating to our needs.  
Chi was good but Shoko was excellent told us stories and learned our names. She was very organized. We have fun with her even thought it rained. We were really happy with Shoko
Remi was excellent. 
Yoshi was very good and this hotel is very nice too thanks 
We had a nice dinner provided by Harry Kim and Alicia tonight but they couldn’t stay to join us.
Overall even with all the miscues we had a nice trip
Thank you for setting this up for us. I can’t say enough about Harry Kim and Alicia they are wonderful people to have represent Novaland tours A+
Also I would like to take the time to say we really enjoyed Olivia’s friendliness and her knowledge we learned a lot from her. People get sick like me and Stanley threw up few times today because of the slow heavy traffic that made the ride seem longer then it really was. 

Thank you , Harry Kim, Olivia and Alicia for some great memories.

Joe Sui and friends from the San Francisco Bay Area and Las Vegas Nevada. 
NLT-240413-DJ132517 [May 14, 2024,  from America]
Hi Nancy,
On behalf of the team we want to thank you for arranging our tour & providing expert guides & transportation.
Job well done 
Ramesh
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