Here is the form Doris. I am happy to fill it out for you. Did you see the cooked Tuna Steaks from the photos? Micah caught the tuna and he was so happy. That was the best tuna we’ve ever had. Thank you for such a successful trip. We will be in touch for our next trip.
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is simply amazing! | |
Drivers | Command of English | 4 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Cars | 5 | All cars were comfortable and air conditioned. | |
Hotels | Location | 5 | The hotel was great! |
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | All the tours were perfect. | |
Meals | 5 | The food in Guanacaste was affordable and tasty. The meal served on the hiking tour was a traditional meal. Simple and yummy. | |
Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | Charles was available the entire trip if we needed anything. He gave us recommendations on where to take Micah’s fish to be cooked. I definitely recommend the drivers and tours and especially the trip contact person. He was very knowledgeable. |
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Overall Score of the Whole Package | 5 | Thank you! | |
I wanted to connect you with my friends Alyssa and Andrew. They’re both considering Jordan trips over the summer and we had such a great time on ours, I thought that you may be able to help them out!
Dear Helen,
Thank you very much for the information and for your continued demonstrated service excellence.
Aspect | Mark(1-5) | Advice or Remark | ||||
Travel Consultant | 5 | Helen was SUPERB! She responded to each of our queries within 24 hours and ensured everything we wanted/envisioned for our trip was met! | ||||
Tour Guides | Command of English | 5 | ALL tour guides spoke perfect English! | |||
Knowledge of Subjects | 5 | ALL tour guides were very informative and detailed. | ||||
Ability of Explain | 5 |
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Attitude | 5 | ALL tour guides showed enthusiasm and positive attitudes during our entire trip. | ||||
Flexibility | 5 |
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Drivers and Cars | 5 | Our 28 passenger bus was CLEAN at ALL TIMES! The bus was comfortable/looked new! The drivers were amazing – never felt I was concerned. The drivers provided hand sanitizer every time we got onto the bus | ||||
Hotels | Location | 5 | Great hotels in prime-time locations! | |||
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 | Our group had limited time in Egypt so our own preference was to see as much as possible. Even then, the evenings were generally open for us to explore at our own pace | ||||
Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 | Everyone responsible for meeting as the airport/picking us up/dropping us off were SO punctual!! They waited with you at the airport until all your bags were checked in and ready to go through security. | ||||
Any Other Aspect | 5 | Overall, the planning was impeccable and seamless | ||||
Overall Score of the Whole Package | 5 or 75? (total of all boxes?) | Would 100% use Novaland again and highly recommend it to others! | ||||
It is wonderful. The tour guide and the drivers are awesome. They treat us like family.
I was comparing with other tour guides around and there is no comparison on the personality of your guys.
Perfect day
Thanks to Novaland, we had a great vacation, an experience that will stay with us for ever. Everything was very well coordinated and planned. We really did not have to do anything.
Looking forward for the next vacation plan this summer, maybe Greece.
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We are about to board our plane to Singapore. We had a nice time in Seoul and Jeju and learned so much about the Korean history and people. The guide, Young, was caring and responsible. He made sure we were comfortable and happy with the arrangements.
Overall, we had a good time even with all the strict pandemic rules to follow and the hassle of taking two PCR tests. Thank you for your efficient service and we hope to travel with Novaland again.
Regards
Latha
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | ||||
Travel Consultant | 5 | From the beginning Helen worked with me to plan this trip, she got everything we ask for and then some. I would recommend Novaland tours and Helen to anyone. | ||||
Tour Guides | Command of English | 5 | All our guides spoke English very well | |||
Knowledge of Subjects | 5 | All guides knew the story of what we were seeing | ||||
Ability of Explain | 5 | The guides went into detail | ||||
Attitude | 5 | The guides had great attitudes, were very positive and always upbeat | ||||
Flexibility | 5 | The guides would ask if there was anything we wanted to see or do, and switch up the schedule to make it happen | ||||
Drivers and Cars | 5 | The drivers are amazing to get around in the traffic , the cars were always clean and fresh. | ||||
Hotels | Location | 5 | The hotels were very nice, and were in great locations | |||
Comfort | 5 | They were clean and the staff was nice | ||||
Sights or Activities | Worthiness of Visit | 5 | The sites were amazing, well worth the trip | |||
Meet Your Interests? | 5 | Very much | ||||
Too Tight or Too Loose? | 5 | just right, the guides knew when we should get to the site, and when we should go. We seamed to beat the crowds | ||||
Meals | 5 | Good food | ||||
Public Transportation (train, flight, cruise, etc.) | 5 | Flights were good, our representatives were very good at getting us on and picking us up | ||||
Any Other Aspect | 5 | Mr. Hashim was amazing getting us to and through the Cairo airport, from the very start | ||||
Overall Score of the Whole Package |
| Thank you so much for all you did for us to make this trip | ||||
I couldn’t insert into the document. I gave everything a 5 and Muhammad a 10. We loved our time there and would do it again with your tour.
Christopher
Hello Whitney,
I would like to thank you for your diligent service in planning our trip. Everything within your control was well planned and executed. We also want to thank you for being so timely in replying to our emails, we are not sure how you do it but it was impressive.
That story is in contrast to the amazing service we received from everyone else who supported us from Novalandtours. Mr. Hasseine (please forgive any misspelling of names) the person in Cairo who picked us up meet us before we went to baggage claim, walked us through everything, explained our whole program in Cairo during our ride to the hotel, gave great recommendations, came to pick us up, walked us through all of the security at the airport, showed us how to access our hotel when we return and really did everything he could to make sure things went smooth.
Ms. Nihal Nabil was our guide for our two days in Cairo. She was very professional and informative. At each site, we went to she gave us background information of what we were going to see and helped us build our knowledge so we could apply it to our observations. She stayed with us during the exploration of each site and then gave us time to explore further. She was also very helpful and guided us through the market. Ms. Nabil gave us some freedom and flexibility to alter the day to our preferences.
Mr. Mohamad El Beheiry had a true passion for supporting his guests. He met us at the airport on time and went through our program in Luxor on the way to the hotel. He also provide some additional options about things we could see or do while in the city. He had us sit and relax while he worked with the front desk staff to check us in and when all was done explained that Mr. “Akbar” would be guiding us over the next two days. He showed up the next morning to introduce us to our guide. He actually showed up at different points in the day just to make sure things were going well. He took our laundry and had it done one day. On another, he came to pick us up to take us to a local restaurant for dinner. This was all well above and beyond what was required of him. Mr. El Behairy was truly exceptional in the service he provided.
Mr. Akbar was very informative and knowledgeable. He first took us to the Valley of the Kings and Valley of the Queens. He helped us to build an understanding of what we were about to see and then gave us the freedom to explore each of these sites on our own. He has been guiding for the past 30 years and pointed out many things as we were traveling from one place to another; helping us to get a better grasp on the culture and city. We expressed a desire to see some local artists. Mr. Akbar then took us to a local artesian shop to see how the weaving was done by the locals. He also took us to a papyrus gallery. We enjoyed both of his suggestions. When touring the Luxor Temple and Temple of Karnak, he taught us how to read the hieroglyphics. He was very friendly and worked to meet all of our needs.
The service and planning for our trip were exceptional. We are extremely pleased with your detailed contribution in managing our trip. We look forward to working with you again in the future as we plan other excursions around the world.