My rating below.
Thanks again for your help since the beginning of enquiry and planning. I really appreciate your help and advice in the process. Hope to work with you again in the future.
Cheers,
Elisa
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 | Driver gave suggestions of which shops are good to visit along the way. | |
Attitude | 5 | Driver was on time on that day. | |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | NA |
|
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | we had some extra time left at the end of the day. | |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | NA |
| |
Overall Score of the Whole Package |
|
| |
Shoko is a excellent guide. She gave us options because of the rain and was very accommodating to our needs.
Chi was good but Shoko was excellent told us stories and learned our names. She was very organized. We have fun with her even thought it rained. We were really happy with Shoko
Remi was excellent.
Yoshi was very good and this hotel is very nice too thanks
We had a nice dinner provided by Harry Kim and Alicia tonight but they couldn’t stay to join us.
Overall even with all the miscues we had a nice trip
Thank you for setting this up for us. I can’t say enough about Harry Kim and Alicia they are wonderful people to have represent Novaland tours A+
Also I would like to take the time to say we really enjoyed Olivia’s friendliness and her knowledge we learned a lot from her. People get sick like me and Stanley threw up few times today because of the slow heavy traffic that made the ride seem longer then it really was.
Thank you , Harry Kim, Olivia and Alicia for some great memories.
Joe Sui and friends from the San Francisco Bay Area and Las Vegas Nevada.On behalf of the team we want to thank you for arranging our tour & providing expert guides & transportation.
Job well done
Ramesh
Dear Whitney,
As we are leaving back to the United States, we want to express our gratitude to both of you and your local teams n the ground for an excellent tour. Thank you for choosing very good hotels, transportation, and overall very good guides. The site seeing itineraries were overall very good.
Your services were highly appreciated by all of us. We hope to use you in our future travel plans.
I second compliments about the organization of the trip and the quality of amenities and tour guides provided. We have enjoyed every aspect of the trip and have gained great memories and a better understanding of the region and its hospitable and generous people. Thank you for your flexibility and for great planning.
Abdul/Imad
All is well. My Mumbai guide was great and I was able to do some shopping, She took great care with us, I recommend her highly.
Hi Whitney,
You’ve been amazing.
We had a great time. All guides were amazing! Everyone super courteous and sweet.
Everything was super amazing!
Thank you so so much!
Monia
Dear Ms Cindy,
I have written my feedback below, in purple.
Thank you.
Best Regards,
Parames (Ms)
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | My travel consultant (Ms Cindy) was very patient and customised the tour itinerary according to our requirements. She was very friendly and clarified all our queries. She also made sure to check with me and the tour guides to ensure that all of us were safe throughout the tour. | |
Tour Guides | Command of English | 4 | Both Mr Seiya and Mr Nobu were fluent in English and we were able to understand them well. |
Knowledge of Subjects | 4 | Both Mr Seiya and Mr Nobu were knowledgeable. | |
Ability of Explain | 4 | Both Mr Seiya and Mr Nobu were able to explain and clarify our doubts. | |
Attitude | 5 | Both Mr Seiya and Mr Nobu were patient to explain everything in detail and were very friendly. They were also adaptable and made sure that we were okay. | |
Flexibility | 5 | Mr Nobu adjusted the sequence such that we were able to be at the particular spot when it was less crowded which made it easier for us. | |
Drivers and Cars | 4 | All the cars were good. However, the car for the drop off to airport was a little crampy because the seats were not folded properly and this resulted in three people squeezing into seats meant for two people. Apart from that, the driver was very helpful and assisted us to find a post box to post the portable wifi. | |
Hotels | Location | 5 | All the hotels were located at a nice place and the Tokyo and Kyoto ones were located near convenience stores. |
Comfort | 4 | Every hotel was good. However, for the Tokyo one, the two rooms were located one floor apart and we had difficulties going over to each other's rooms because of the security restriction (card access to the floor). This was very inconvenient especially when trying to pack our luggages. | |
Sights or Activities | Worthiness of Visit | 5 | All the sites were curated based on our interests and were worth the time to visit. We have no regrets in that sense. |
Meet Your Interests? | 5 | All the sites were curated based on our interests. Therefore, we enjoyed our tour. | |
Too Tight or Too Loose? | 5 | We had ample time at every spot and were able to take nice pictures and make good memories. | |
Public Transportation (train, flight, cruise, etc.) | 5 | The bullet train rides were good and allowed us to save time travelling from one location to another. | |
Any Other Aspect | - | - | |
Overall Score of the Whole Package | 4 | We had a good time and would definitely recommend Novaland Tours to our family and friends. | |
Thanks Grace. It was a good trip. The only disappointing part was that we were not taken to the Shrine by the water at Lake Hakone/Asi. The guide said it was not on the iternary.
You planned it well though we had some tension before the taxi ride to the station got confirmed at Hakone.
Thank you. Well done.
May 2024 • Family
A complex trip brilliantly organised by Joanna from Novaland…
16 versions of itinerary dealt with by an amazing, calm and understanding Joanna . A trip during golden week in Kanazawa delivered without flow… Great guides , great hotels… We felt like we spent 3 weeks in that 9 days vacation …This is the value of a professional agency like Novaland… It would have been impossible to organise this on our Own….
16 versions of itinerary dealt with by an amazing, calm and understanding Joanna . A trip during golden week in Kanazawa delivered without flow… Great guides , great hotels… We felt like we spent 3 weeks in that 9 days vacation …This is the value of a professional agency like Novaland… It would have been impossible to organise this on our Own….