Dear Zora, we are on the way to Kyoto. Our last day was excellent, both the hotel and the guidance of Hidehiro (we all liked him very much!). I want to thank you, on behalf of all of us, for helping us have a wonderful time in Japan Alps. Of course it's composed of the teamwork of all your company but it's mainly due to you personally!!! Thank you.
Oct 2025 • Friends
Helen Yang, of Novalandtours.com customized a very well planned, private challenging trip for us in a very short time. I took a motorized scooter and modifications were required at times for accessibility and weather reasons, Different teams were well-coordinated as we traveled through the cities such as Tokyo and S. Korea for about 8 days. We landed in Narita, Japan and were transferred via Odiaba area to our hotel. A very comfortable full- day tour of Tokyo showed us the highlights of the city. We took a 14-day cruise from Yokohama to Incheon, S. Korea. We extended our stay in S. Korea for an additional 5 days after the cruise that ended in the pier at Incheon. The last night the ship was docked overnight. Novalandtours pick us up and dropped us off at the pier on the last night the ship was docked at Incheon. We were also picked up after disembarkation the next morning and taken to Seoul. We had a good view of Seoul and then taken by train to Busan and another town where the APEC conference was held in S. Korean in 2025. (Gyeongju).
3 teams privately guided us through Tokyo and S. Korea. They were well-coordinated and we traveled in large, clean, Hyandai Staria vans although it was just 2 of us. The guides were pleasant, well-informed guide-drivers who catered to all our needs and challenges with the all-inclusive, (with 2 included-meals) and accessibility requirements. Modifications to the itinerary had to be made because of the weather and motor scooter accessibility needs on certain occasions. The only thing that we did not accomplish was to view the Fall Foliage but Mother Natures fault because of global warming. We were very happy with the excellent services Novalandtours.com and Helen Yang arranged for us.
Hope all is well,
Our trip had came to an end and we are back home safe and sound.
On behalf of Marmoora Tours Group, I would like to extend our sincere appreciation for the excellent service provided during our recent 15-day trip to Japan, organised by you and your agency.
The entire experience was both enriching and enjoyable, and your team’s professionalism was evident throughout.
Positive Highlights:
**The itinerary was thoughtfully designed, offering a wonderful balance between cultural exploration, sightseeing, and leisure.
**Our local guides, were knowledgeable, courteous, and attentive, ensuring that every member of our group felt comfortable and well-informed.
****Transportation and accommodation arrangements were punctual, clean, and efficient — reflecting the high standards were well managed.
**Transportions: Our coach driver Eddie, who was with us the duration of the trip, he was extremely impressive in his professionalism, courteousness, smile and warm personality, he was an amazing person to work with and loved by everyone in the group.
** Accommodation: I would like to share one personals concern regarding accommodation. As both the group organiser and the travel agent coordinating this trip, I had expected a room category that reflected my role and contribution to bringing business to the hotel. In future collaborations, I would appreciate it if such considerations could be taken into account — ideally through an upgraded room or suite allocation as a gesture of appreciation for the partnership and effort involved in organising the group.
**Communication and coordination, both prior to and during the trip, were clear, timely, and very helpful.
Suggestions for Future Improvement:
**A few days felt slightly packed; incorporating a bit more downtime or flexibility in the schedule would help participants recharge.
**While most arrangements were good, offering a few more options to accommodate different dietary preferences would enhance the experience further.
Overall, I as well as the group were extremely satisfied with the quality of service and the attention to detail demonstrated by you and your team. The trip was a memorable success, and I look forward to working together again in the future.
Thank you once again for your dedication and support in making our journey to Japan such a meaningful experience
Best regards,
Mary J
Marmoora Tours
Everything has been awesome!!
Everyone is happy with the trips and the hotels!! We are all great!
I am very happy with the guides.
Thank you for your kindness and service! Excellent service from you and your team!
Finally our tour is ending tomorrow.
Thank you very much for your continuous support.
We really appreciate it
I must say all the tour guides were great but Hiroko was an exceptional.
Finally, we'll have to stay you Goodbye.
Have a great day
Chapa
Novaland Tours is an amazing tour agency. This agency is great regarding professionalism, planning, price, trustworthy, best options, great administrators personnel, and the tour guides are the simply best.
100% reccomended.
Josh Weiss here.
We are back home and my wife and I would like to thank you for your help. Visiting Japan was a wonderful experience and your help was invaluable.
Best,
Josh