Please let me know when the Wi-Fi device is received by the company .
Hope to work with you again in the future. I will definitely recommend you and your company to all friends and will write a review for you
[3/21, 18:59] Carrie VJK132367: It was great. Yoshi is so nice and accommodating
[3/21, 19:03] doris: Sounds nice!
[3/23, 16:19] doris: Hi Carrie, how about today‘s trip? I just emailed you the booking info about Korea E-sim Card, please check.
[3/23, 17:23] Carrie VJK132367: Hi Doris today was great. Fugi is very knowledgeable and I’d highly recommend him.
[3/26, 19:21] doris: Hello, how was the Gyeongju tour? Are you on the way to Seoul Hotel now?
[3/26, 19:22] Carrie VJK132367: Yes we just got in the van. Thank you for always checking on us every step of the way.
[3/26, 19:22] Carrie VJK132367: Tour was amazing. The guide was the best yet. He knew so much and explained so much.
[3/26, 19:23] doris: Ok, it is my responsibility to check everything goes well
[3/26, 19:23] Carrie VJK132367: You are doing a great job!!!
[3/26, 19:25] doris: Thank you
[3/21, 07:43] Thom VWW129722 Thomas: Yes!! Cody is great!!! Thank you!!!!
[3/21, 07:47] doris: Sounds nice. The staff let you check in?
[3/21, 07:48] doris: Usually, the check in time is in the afternoon
[3/21, 07:48] Thom VWW129722 Thomas: No…. We are waiting in the lobby. We totally understand how it works!
[3/21, 07:54] doris: Ok, you can store luggage at the reception and stroll around
[3/21, 07:55] Thom VWW129722 Thomas: Yes! It’s totally fine! And you are the best!!!!
[3/21, 08:02] doris: Thank you
[3/22, 15:49] doris: Hi Thom, how about today‘s trip?
[3/22, 15:53] doris: By the way, Mr. Darcy will be your guide in Perth, his contact number is ... There is another staff will pick up Pam at airport, I will tell her asap.
[3/22, 15:53] Thom VWW129722 Thomas: Thank you so much for checking! Cody is great! The visit to the Opera House was outstanding! The bridge walk is amazing! Hank is diabetic and got low blood sugar about halfway up the bridge, so we needed to turn around, everyone was wonderfully helpful. It was no problem! Oh and the hotel and the hotel room are amazing!!!!! Again, Cody is terrific! Thank you Doris!!!!
[3/24, 05:05] Thom VWW129722 Thomas: We are at airport to go to Perth. Everything about the Sydney trip was outstanding, and Cody was fantastic! Thank you, Doris!!!!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Put together a great tour and listened to our requests. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | All of the other tour guides were wonderful. | |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 | Takehiko O-izumi helped me get my husband to a clinic with an English-speaking doctor when he came down with Bronchitis. He called and made the appointment and after dropping the kids off at the noodle making class, went with me to the clinic. This caused him to miss lunch so he and I had a late lunch while the kids toured a shrine. | |
Drivers and Cars | 5 | The drivers were always courteous and willing to change directions when requested. | |
Hotels | Location | 5 | Our Tokyo hotel was a block from the subway. We were able to spend our free day riding around Tokyo on the subway and easily get back to our hotel. |
Comfort | 4 | We are used to softer beds and larger rooms in the US. Some of the hotels had small rooms. However, overall the accommodations were good. | |
Sights or Activities | Worthiness of Visit | 5 | We learned a lot about the Japanese culture, especially from the tour guides who shared their time and interests with us. |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | The Tour Guides were willing to adjust the schedule as needed to ensure we had time in the schedule for the things we were most interested in. | |
Meals | 5 | It was nice to have breakfast every morning as part of our hotel stay. The kids loved the noodle making class. My daughter is gluten intolerant, so we went to a grocery store the night before and bought rice noodles. The chef was willing to make them for her. | |
Public Transportation (train, flight, cruise, etc.) | 5 | We had some difficulty figuring out where to get on trains, but by the last train ride we had figured out the system. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Hi Whitney,
Thank you for all your assistance, advice and hard work! Thanks to you, we had a wonderful time in Japan!!!
I filled in the chart below.
Best,
Carol and crew
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Great communication, fast to respond | |
Tour Guides | Command of English | 4 | Our last guide Yuta had the best English skills (5) the other two were 4's |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 | Yuki and Yuta had wonderful attitudes (5++) | |
Flexibility | 5 | Again, Yuki and Yuta were 5's | |
Drivers and Cars | 5 | Cars were great, no problems with drivers other than the really didn't speak English | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4.5 | Maybe a few less shrines would be better |
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | Wish weather had been better in Tokyo (disappointed we didn't see Mt. Fuji), but that can't be controlled | |
We had a great day today with Brian Lee. He was awesome. He took us to the Best restaurant and best sights. Highly recommend him.
Alfonso took us to DMZ today. He was awesome and we felt safe with him throughout our day at DMZ. Great team.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive to needs. Accommodated all requests and provided excellent suggestions. Very approachable and easy to work with.- | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 | Yumi and Yoshi were exceptional! We plan to keep in touch with them :) | |
Flexibility | 5 |
| |
Drivers and Cars | 3 | Pickup driver (Narita): very confused about where to retrieve us. He was not at the greeting area.
Hakone driver: didn’t know we were his party despite giving last name and our guide asking if he was there for us.
Return driver (Osaka): Car smelled like strong cigarette smoke. | |
Hotels | Location | 4 | Could not get Taxi from Aura Tachibana (Hakone) because reservation was not placed way in advance. Taxis are limited due to shortage of drivers and isolation of the area. Wish we had known sooner and reservation was arranged prior to arrival. |
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 | Bamboo grove is beautiful, but the large chaotic crowds made it difficult to enjoy as much. Visitors should be made aware of the crowd volume prior to confirming visit.
Boat ride with lunch was a great opportunity to escape the crowds. The food was delicious and it was such a unique experience! We would do it again! Interested parties should be made aware that they will need to walk on gravel and climb into the boat. |
Meet Your Interests? | 5 | the variation in activities kept everything interesting. | |
Too Tight or Too Loose? | 4 | Schedule was tight. We adjusted as deemed necessary. | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 3 | Given knee and back problems within our party, walking to, from, and between stations became a strain and a taxi was opted for instead on many occasions.
| |
Any Other Aspect | 3 | Complications with massage reservations at Aura Tachibana. Kate is aware.
Novaland’s hotel list needs to be updated and current (incorrectly categorized hotel quality eg. 5 star) | |
Overall Score of the Whole Package | 4.4 | We would love to work with Novaland on our next itinerary! | |
Hi Amina,
Yes, back last Sunday. Had a wonderful time and thank you so much for your help. You were truly outstanding in the process. See notes below.
Paul
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Amina's attention detail is remarkable. Despite the 30+ emails she never missed a thing.
Tour Guides
Command of English
4
Amina's written english is very good.
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Yes. Amina was able to accommadate a travel request within two weeks of the trip.
Drivers and Cars
4
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
5
Meals
On our own. But the breakfasts were good.
Public Transportation (train, flight, cruise, etc.)
5
What can I say. Japanese trains are on another level.
Any Other Aspect
Overall Score of the Whole Package
5
Will recommend you group again as we have a couple of friends wanting to go to Japan.
thank you, Whitney.
We mailed the wifi and are in the airport lounge in plenty of time.
We’ve had a wonderful trip, thanks to you. You set up everything we asked for with absolutely minimal glitches.
thank you for making our dream trip come true. More than one guide told us: “I’ve never been here before or,I’ve never had a client ask to go to this place”. We were so pleased that we had made all the right choices throughout the trip…Perhaps the result of years of traveling to new places too.
Please know we’ll reach out to Novaland Tours if we do another big trip and recommend it to others.
good luck to you.
Martha and Melissa