1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
(Joanna)
5
Overall - Very clear in communication. Ensured itinerary meets customer needs.
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Jovial and polite.
Flexibility
5
Able to change plans according to customers' needs.
Drivers and Cars
5
Driver cum guide is friendly and welcoming. Knowledgeable in and around Kyushu. Car is comfortable and spacious.
Hotels
Location
5
Conveniently located to eateries and shopping. Good breakfast and comfortable rooms.
Comfort
5
Sights or Activities
Worthiness of Visit
5
Interesting places to visit, beautiful spring flowers, especially wisteria, which we really enjoyed and appreciated.
Meet Your Interests?
5
Overall a very enjoyable trip for first time visit to Kyushu.
Too Tight or Too Loose?
5
Itinerary is nicely planned.
Meals
5
The two meals in Beppa hotel are super filling and it seemed a bit wasteful to us as we could not eat alot.
Public Transportation (train, flight, cruise, etc.)
NA
Any Other Aspect
Nil
Overall Score of the Whole Package
5
Thank you, Joanna and Zheng, for a well-planned and well-executed trip for us. Appreciate your work.
Hi Whitney,
All the guides and drivers are good, especially:
(1) Tokyo-Driver
(2) Hokkaido-Guide & Driver
Our group of ladies think that the abovementioned persons have given us their best service.
Transport arrangements and tour itineraries were well planned and smoothly carried out.
We have happy memories of Tokyo & Hokkaido and will definitely get in touch with Novaland Tours for our future trips and also recommend to our friends.
Cheers!!!
Chung Mei Leng & Family
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | Kate | Kate was very wonderful to work with. She was very responsive and attentive and she put together a very nice tailor-made itinerary for my family. | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 | We appreciate the guides being flexible with our requests. | |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4/5 | We give the hotels in Tokyo and Hakodate top marks. The Gate Hotel Ryogoku was very nice and had a wonderful breakfast as did the L’agent Stay Hakodate Ekimae. We did not care for the Hotel Keihan Kyoto – even though it was rated as a 4 star, it was definitely more like a 3 star hotel and the breakfast was disorganized and not very good. | |
Sights or Activities | Worthiness of Visit |
| The sights were tailor made for our visit. My mother was focused on nature sights which we covered thoroughly. |
Meet Your Interests? |
| Kate definitely made sure that the sights met our interests! | |
Too Tight or Too Loose? |
| The pace of the tour/number of sights was perfect for our family. | |
Meals |
| Our meals were not provided by the tour. The breakfasts at the hotels were wonderful in Tokyo and Hakodate, but the breakfast at the hotel in Kyoto was not very good. | |
Public Transportation (train, flight, cruise, etc.) |
| The flights and trains were well organized. Our first guide made sure that we got on the Shinkansen safely!! | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
| 5 | |
I am back home now. I what to thank you for the help in organizing the land package for 7 people in Tokyo for the lights of April 11 and 12, 2024.
The places were fabulous, The driver and guide both took good care of us.
We were very satisfied with the arrangements.
Otherwise, I share the same feelings as Mr. Ramesh Amin, who has already given his feedback on behalf of the rest of us.
Many thanks and best regards.
[5/19, 18:32] Jessica VJ130253A: Hi Doris! Our tour of Tokyo was great! Our guide was wonderful
[5/24, 11:39] Doris Novaland Tours: Have you returned to Tokyo? If you have any feedback about tours, hotels etc, please let me know.
[5/24, 11:39] Jessica VJ130253A: Yes, we just checked into the hotel
[5/24, 11:40] Jessica VJ130253A: All the tours were fantastic. Great tour guides as well
[5/28, 13:47] Jessica VJ130253A: The sushi making class was excellent. It was a lot of fun and so delicious
I don't understand. I have just sent a photo of the express coach ticket from Tokyo station to Narita airport which was left for me at first hotel in Tokyo.
I have enjoyed myself very much and must commend you on the planning of my tour.
Kindest regards
Jackie
Sent from my iPhone
I share with you the comments of the passengers about the services, we appreciate all your support with the files that we have had together and please continue like this since as you see we have many requests and we want to close new trips.
The client told me that it was a very nice trip and service from everyone, they took care of them at all times, and
On the first day in Tokyo the guide took her to a fabric store, but on the second day she showed her which store she wanted to go to for her yarns and if they took her since it was 10 minutes from her hotel, and the driver's delay on the 21st but the rest was excellent, I really enjoyed your trip to Japan.
The best guide we had was on the Tokyo bus tour. I think her name was Mina or something like that. Her English was very good, she provided a lot of info and kept us all organized. Private tour guides were all nice but they were more like accompanies than guides. Maybe because of the language barrier maybe just the culture. Taka’s English was better than others. The choice for lunch wasn’t that exiting either (especially in Koyasan) and I felt we would be more satisfied with a street food, maybe should be given as an option. But the worst food we had in Japan was the one included in those two bus tours! I thought it’s impossible to find bad food in Japan but they managed to do it. We would really prefer to pay for our own lunch if time allowed.
No complains about hotels. They were all clean and provided all the necessities and the locations were very convenient. The best one was in Osaka. We also enjoyed authentic experience in Koyasan temple and ryokan in Hakone.
The itinerary was perfect since it was exactly what I asked for and no complains in that area also. We liked everything in this order: Kyoto, Koyasan, Hakone and Mt Fuji, Osaka and Tokyo. We were disappointed that Sakura just started blooming at the end of our trip and we never saw the full bloom. I understand you can’t predict it but was thinking we should have gone in autumn instead and we would see leaves changing color for sure. To catch Sakura blooming the trip should probably be for at least 3 weeks. I am going to recommend fall for people that go to Japan for less than 3 weeks.
Public transportation in Japan is amazing and pleasant to use. The most difficult part is to actually find your train in all these shops and restaurants area but after that it is easy. I would highly recommend giving suica card to travelers. I was glad I found the info that it can be bought at the airport. It saved us a lot of time! Having portable Wi-Fi was also very helpful, I don’t know what we would do without it.
Overall we absolutely loved Japan. The people, the food, the nature, culture and history, perfect public transportation system, cleanliness…All amazing! And thank you very much for organizing this toor for us. I would sure recommend Novaland tours to other people. Thank you Cindy for organizing this very memorable trip for us!
Sent from my iPad
We would rate 5 for all categories! We were so happy with the trip and all the extra care your team took especially for Raj’s health. We really appreciate. If I can write a review or anything, please let me know and we will be using your company for the future and will tell our friends also.
Thank you,
Piyanka Patel
Sent from my iPhone
Hi Cindy,
Tomorrow is our last day. We had a very good journey. We would like to thank you, driver Carl and Belikto. All of you work hard to provide us with a comfortable and enjoyable journey. It will be the most memorable journey, which includes cultural nature and technological advances of Japan. We will plan for our next tour with the Novaland tour. It gives us freedom of stress of all arrangements and planning.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy miss calculated time require to reach destination from parking to the site. Also, time needed to calculate for queuing at certain sites in spite of the reservation. She was prompt in replying email during tour planning and communicated promptly during tour for any queries. Even she accommodated my request to pay in AUD, so I will not waste money in exchange rates. Also, she agreed to give payment in 3 installments. | |
Tour Guides | Command of English |
|
|
Knowledge of Subjects |
| No guide during our tour | |
Ability of Explain |
|
| |
Attitude |
|
| |
Flexibility |
|
| |
Drivers and Cars | 5 | Both drivers Carl and Belikto were excellent drivers. Car was in excellent condition with lots of automatic features. Drivers are punctual, helpful, flexible and communicating well on whatsapp. Their English command was good for simple language. Difficulty in understanding difficult words. They showed us few places out of itinerary as per our interest and due to availability of time. | |
Hotels | Location | 4 | We selected hotels. I should have selected hotel in Shibuya area rather than Shinjuku in Tokyo. |
Comfort | 4 | We love the resorts at Hakone; hotel was the best in terms of all facilities. Some hotel has centralized AC, rooms were not cold enough, they provided fan on request. | |
Sights or Activities | Worthiness of Visit | 4.5 | We have selected places of interest. Osaka castle, Nijo castle, no need to visit from inside. Only outside view and garden was good. We wasted our time in few markets as it was for meat eater not for shopping |
Meet Your Interests? | 5 | Love visiting Dontonbori, Akihabara & Shibuya market. Enjoy activities like Kimono wearing, cup noodle museum with noodle making experience, Hakone glass museum and glass making, gain knowledge of Sake @ Gekkeikan Okura sake tour. | |
Too Tight or Too Loose? | 4 | Few days were too tight and due to booking we have to do site seeing in rush. Day 5 in Osaka was too tight. Universal studio was very busy, not worth to visit. Kyoto could have been split to add one more day to reduce tightness. Hakone and Fuji need 1 more day to do without rush. There need to be complete relaxing day after every 4 day to have some time for recovery and laundry. Overall, if we added 2-3 days extra, then it will not be too tight for certain days. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Train journey was excellent | |
Any Other Aspect |
| ||
Overall Score of the Whole Package | 4.5 | Definitely will come back to Cindy @ Novaland tours for future planning as Novaland offers worldwide tours as per our need. Our Japan tour experience was the best based on our past experience. I feel so relaxing after planning itinerary with Cindy. No worries for booking hotels, sites, train or car. Plan the tour, pay money, book flight and go for the wonderful adventure. | |
HelloDoris
First excursion was good.
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris was attentive and responded quickly every time. Very knowledgeable and easy understand .She has excellent communication skills. | |
Guides | Command of English | 5 | Guide John, for Hakodate and Aomori was skillful in English and French. He was easy to understand. He had no accent. |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location |
|
|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Excellent, thanks for your prompt response and support during the reservation process.
Regards,
Wilhelm