NLT-191130-MK115007 [Dec 12, 2019]
We had a great holiday with Novaland Tours! We planned our own itinerary to Korea and asked tour specialist Melody to help us arrange for a bus to bring 20 of us around. We had a mix of elderly folks, teens and young kids. Our tour guide David is our BEST GUIDE ever. He was flexible with our requests, brought us to dine at a variety of authentic local restaurants! Not only did we manage to taste authentic Korea cuisines, we also manage to cover most of places we wanted to visit at a comfortable pace. - with Ng See Swee and Genevieve Ng in Seoul, Korea.
NLT-191129-MJ119239 [Dec 4, 2019]

An amazing time in Japan

Melody crafted a well balanced itinerary for the family for a 10 days trip to Japan covering three cities - Tokyo, Kyoto and Osaka. We had walking tours, tour via SUV and free and easy days. It gave us a chance to explore the places we visited on our own. Everything was taken care of, smooth and we were transported with good quality vehicles.

The English speaking guides and drivers were all fantastic !! Couldn’t ask for more. Flexible and accommodative. Took us to cool places for our meals.
* Tokyo - Nao - totally enjoyed showing us around Tokyo.
* Tokyo to Odawara-Station - Katsu - had a great time and got us to the station on time.
* Kyoto - Masaaki Tanaka - fantastic guide, lots of stories on the places we visited, castles. We got to see Kyoto like a Japanese- the history, the people and culture.

Thank you to everyone and especially Melody who made this family holiday a very memorable one. And Melody was always available and that we could reach out to her even during our time in Japan. Well done and awesome work, Melody.

I highly recommend Novaland Tours. This is my second time using their service and it has been consistently very good. It’s worth every penny spent.


NLT-191129-DJ119730 [Dec 8, 2019]
Dear Siva, we are back in Singapore.


Thank you so so much for your kind assistance through out this trip even thou there were some miscommunication here and there. Even thou our trip have been so last min you still able to help us plan accordingly. I am really glad that I have engaged novaland and you to plan out the trip. 
I hope to use Novaland again in any of our future trips. 


Regards,
Yuan Yi
NLT-191125-QA116402 [Dec 25, 2019,  from Canada]

NLT-191124-XJ118515 [Nov 27, 2019,  from America]
Dear Caroline, we are back in Kanazawa after a wonderful day in Kyoto with Masaaki. I’m so happy that everything worked out perfectly and Massaki went above an beyond to make our day wonderful. Thank you again 
NLT-191122-FC119648 [Dec 25, 2019]
Overall it is a good trip and I will provide you more feedback next week. Thanks for the good organisation of the trip. I look forward to my next trip with your company under your able planning.
NLT-191119-AJ118401 [Nov 27, 2019]

NLT-191118-EJ110668 [Nov 27, 2019,  from America]

Hi Emma,

 

Sorry to get back to you late. But, Ididn’t forget about you. Came home with a bad cold and oh boy, it took me morethan a good week to recover. Still recovering…yet catching up the work at thesame time.

 

Trip to Japan was great! We had a some issues here and there, but overall, it wasmemorable. I’m not sure if I will return any soon though…!

Please read my replies below as usual.

 

Have a wonderful holidays!

 

Thanks,

 

Jenny  

I am sure youmust have taken many nice pictures in travel. In order to keep your happymemories, we will make them into the photo flash free of charge. It canbe played on TV, so that you can share with others. So could you sendsome of your pictures via email to me? For good resolution shown in TV, width of photos with at least 1200pixel would be better. We will finish and send it to you within 3 working days.Our designer suggest that it would have much better effect ifyou could send from 20 to 40 pictures to us. – No need, we had a professional photographer with us.Photos and video from GoPro Camera is already done and distributed. Thanks,anyway!

 

By the way, you couldalso pick one of your favorite songs as the background music.Is there any song you want to add in your photo flash? Let me know. Otherwise,our designer will personally pick one of classic soft songs as the backgroundmusic.

 

Undoubtedly, your nicepictures are parts of the most precious memories, but to us, your satisfactoryto our services is always our top priorities. There are always improvements forus to get better and better. Would you do me a favor to fill in theform and give marks?

1=poor,2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Emma, You were exceptionally great!

Tour Guides

Command of English

 1 to 5

 I will command by each destination below

Knowledge of Subjects

 1 to 5

 Same here

Ability of Explain

 1 to 5

 Same here

Attitude

 3 to 5

 Same here

Flexibility

3 to 5 

 Same here

Drivers and Cars

 3 to 5

 Same here

Sights or Activities

Worthiness of Visit

 3 to 5

 Yes, but need some improvements on routes.

Meet Your Interests?

 3 to 5

 Yes, but need some improvements.

Too Tight or Too Loose?

 3 to 5

 Over all, it was good.

Meals

 5

 Over all, good choices.

Public Transportation (train, flight, cruise, etc.)

 4

 Over all, good.

Any Other Aspect

 3

 See Comments by the destination below

Overall Score of the Whole Package

 4

 Only reason I gave 4 is that we didn’t get to see all as stated (even just for the taste) even if it’s not your fault. Otherwise, I will give 5 without any hesitation.   

 

 

You already know the guide names at each destination. So,I’m going to skip names.

 

1.    Tokyo – The driver was okay, could be friendlier. Theguide was not so friendly on 1st day and didn’t explain much. Ihad to mention it to him that he needs to speak out more and explain detailsand answer the questions. He improved after mentioning. Also, I had an incidentwhere one of the guests left his storebought gifts (worth more than $200) in the bus First day in Tokyo.Mentioned it to the guide next morning, 2nd day (different bus came in), he didnothing to find it nor mentioned about it. He said he will make the phone calllater. Complaint came in from the guest that the guide should do his best tolocate the lost item and bringing next day or at least by the last day 29th.I know it’s not guide fault left personal stuff behind, but, at least reportback to the guest with the result. He wasn’t an experienced guide for sure.Reputation for the Japan, went down with this incident. It should have beeneasy to locate! Two guests from day 2& 3 didn’t make it. Took a day’s rest. Entrance tickets and meal should have been saved by the guide.

 

2.    Toba, the guide and driver was nice! She didn’t speakEnglish that well. But, she was polite and kind. That made everyone feel betterto understand her that she learned her English in Japan which was acceptable.The weather didn’t cooperate, and we had to deal with heavy rain and windy.But, it was okay. Not guide fault.   

 

3.    Osaka/Kyoto – Guidewasn’t kind, nor knowledgeable. He talked so soft, we couldn’t understandwhat he was saying. He just did his job, I guess. He spends more time talkingto the bus driver than talking/presenting it to our group. Also, we didn’t get to see Sagano Bamboo Grove atall. We were on the bus 2 hours to get there, and 2 hours to turn aroundand get back to the cruise port. If he or driver knew this was going to happen,he should of recommending or plan for something else. 4 ½ hours totally wasted!I really wanted to see this Bamboo Grove, do you recall?  This stop wasthe only reason expanded the tour time to 8:00pm. Wasted whole afternoon!!

 

4.    Kochi – Guidedidn’t speak English that well. We couldn’t understand her much. I know shedid her best. But, the day here in Kochi wasn’t the best. Needs improvement!

 

5.    Kagoshima – Guide was EXCELLENT! She knew her stuff fromthe beginning to the end. Hope we had guide more like her!! Everything went sowell with happy travelers.

 

6.    Busan – This port was just the bus service. The bus wasin great shape like a new. Good driver, but, due to Asia G20 meeting (?) inBusan, we weren’t able to see much (not allow to go in many directions, blockedby the policeman). Did what we could do.

 

7.    Nagasake –Guidedidn’t speak English that well. Had a hard time understanding herpresentation. But, she was kind and seemed nice. She did her best of what shecan.

 

8.    Last day in Tokyo – He didn’t know what he was doing thismorning. He came to pick us up. Took us to Odaiba, man made island front of themall (didn’t know it was a mall), arrived 9:30am, Mall didn’t open till10:00am. It was a bit cold, we stayed out looking around to get in around10:00am. We thought it was something tosee. Didn’t need to see a shopping mall (big disappointment). He said hewill come around 1:00pm to pick us up again in front of this entrance. Well,shopping for 3 hours?? So, I went to the service desk to see what else we coulddo. I found out there is a Science Museum nearby (walking 10 minutes). So, weall went by foot, but, by the time I found this out after wasting time insidethe mall, we had only 30 minutes to do this. We paid an entrance fee of $5 eachand stayed there for about 10 minutes to get back in time. What a waste ofcomplete day!! Unhappy guests that I had to deal with. They didn’t complainbecause I was there to guide them around. But, paid guide for this day wasabsolutely a waste with no help.  I’m not a guide and I don’t know theplace around either. Max did help to lead the guests needed to go to the HanedaAirport. It should have been a just a transportation day.   

 

Over all, guides in Japan didn’t meet the expectation,except Kagoshima & Toba. Two out of all, that’s too slim. I paid tips forall guides and drivers regardless of their performance to show my appreciationanyway. Hope they learned something from it.

 

Okay, that’s it. My remarks!

 

Jenny Chun



NLT-191115-VJ117504 [Nov 21, 2019,  from Palestine]
Hi Doris,

I have done all the tours and all of them went so well! I put the wifi device, charger and USB in the envelop and the hotel receptionists will drop it in the post box.

Thank you very much it was a fantastic experience with your agency! 

Regards,
Nour
NLT-191112-RJ106898A [Nov 25, 2019,  from America]

NLT-191109-BC111764 [Nov 19, 2019]
The China trip was very good if a bit tiring. Your guides all three of them and the drivers were very good. Our compliments to them.
NLT-191107-CJ115764 [Dec 3, 2019,  from America]
Thank you for reaching out!

We are back for about a week now.
The tour arranged by you went well. We are all happy about it.
Our experience is your company is quite professional so we can recommend your service to friends in future.

Regards
Alan Ng
NLT-191104-EK108346 [Nov 12, 2019,  from America]
[2019-11-12] Alicia EK108346: Thank you Emma 
We all enjoyed the tour. We took a lot of photos of the lovely foliage everywhere. We do not have much to comment on Emily the 1st tour guide as she was with us for just a day. She was nice to bring us snacks on the morning we met on the day of our tour, she was also our photographer for group pictures.

[2019-11-12]  Alicia EK108346: Jade Kim, the tour guide for Busan is very nice & knowledgeably. He patiently explained to us the story of the attractions we visited. I think he is a foodie which we appreciated because we love good food. He took us to non touristy places for local gourmet food which we enjoyed so much. He was also  very patient with us, having 8 ladies with different opinions was not easy.

We were not happy with the driver who drove us around in Busan. He was driving while on the phone most of the time putting us in risk. He would turned on the air conditioning only when asked. The mini bus was hot & stuffy.

[2019-11-12]  Alicia EK108346: A “new staff” for novaland tours.. that’s Julie, my niece looking happy and excited
[2019-11-12] Alicia EK108346: Overall we enjoyed our tour very much. Thank you for putting the itinerary together. You did a great job. The value hotel in Busan was great. The room was spacious. The Thomas hotel in Myeongdong is a little small and basic.


NLT-191104-EJ119523 [Nov 5, 2019,  from America]
Hi Emma that was a great experience thank you for arranging the tour all are happy Motoko was great she was there all the way to the tea ceremony nice thing we bonded since she studied in the Philippines the same place of my hometown. 

Sent from my iPhone
NLT-191101-YJ116321 [Nov 4, 2019]

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