Raphael helped us last night to buy the medicine my daughter needed. he is so kind,
Brian is also very kind , he found my daughters power bank and gonna return it to us at hotel. Both drivers are so very good . Please do let your company know that they are so genuine and helpful .
The Jeju guide Gain Lee is fantastic, She brought us to buy Korean meds several times and also change the itinerary to suit the weather
Thank u Helen for helping us plan this
Here is my completed survey. I have forwarded the survey to my husband, sister and bro-in-law. So you might get 3 additional survey forms filled out. Hope it helps.
Hello, Kate! I'm attempting to send our review of the tour we did with you, so hopefully you actually receive it... :) Let me know if you don't actually get the review and I'll try again! Thank you for all of your help- we had an absolutely amazing trip, and we couldn't have done it without you or Mohammed!! Sincerely, Jen Young (and Renee Duzan) |
HiDoris,
We’d like to say thank you for planning the trip. Both of our guides were nothing short of amazing!
We enjoyed our brief stay in Luxor and if we visited again, would opt to spend 1 day in Aswan and 2 days in Luxor.
Thank you again for creating an amazing experience and memories that will last a lifetime.
Best,
Lou
[18:45, 11/16/2022] VJ125568 Manithe: It was great we had a good day. Mr. Balil was awesome
[20:28, 11/18/2022] Doris NovalandTours: Hi Manithe, have you returned to Tokyo hotel? How about Kyoto tour?
[21:46, 11/18/2022] VJ125568 Manithe: Yes ma'am. It was amazing to Satomi was absolutely amazing. Made sure we were taking care of and made sure I had an amazing lunch were they catered to my food allergies. Again thank you for an awesome experience.
[22:26, 11/18/2022] Doris NovalandTours: It is our pleasure, enjoy your free days in Tokyo!
Nov 2022 • Couples
I received itineraries from four different agencies for our planned trip to Israel and Jordan. The itinerary from Whitney at Novaland stood out from all the others. It was as if she and I were old friends and she knew just what my husband and I were looking for in a once in a lifetime trip! Whitney responded to emails very quickly. She was incredibly knowledgeable, friendly and professional. We could not have been more pleased. Unfortunately, we had to cancel due to unexpected circumstances. Whitney made sure we received our deposit back promptly and without any problems. When we are ready to reschedule, it will definitely be with Whitney and Novaland.
Written 16 November 2022
[23:31, 11/11/2022] VE123897 Julie Rowe: Hello! We had a wonderful day! Mohammed was so nice and very knowledgeable.
[23:32, 11/11/2022] Doris NovalandTours: Sounds great!
[23:32, 11/11/2022] VE123897 Julie Rowe: It was! We are looking forward the tour with him tomorrow.
Hello, Whitney,
Overall, the trip was amazing. We came away with a true love for Japan and a tremendous respect for its’ people. We certainly appreciated your help and quick response to our concerns before and during the trip.
By and large, the customized trip was very good.
See below the answers in your chart.
I hope our comments will provide for better planning.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4.5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4.5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4.5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | / |
| |
Overall Score of the Whole Package | 4 |
| |
Best regards,
Gerry Weitz/Karen Shaw
[21:48, 2022年11月10日] Doris NovalandTours: She is one of our best tour guides!
[21:49, 2022年11月10日] VJ126094 komal: Ms Ayumi She explained me very well, showed me everything, did some shopping but spent time with me, also gave me chocolates for me, I really liked talking to her, thank you so much.
Amina did an excellent job getting everything put together for us. This was a whirlwind visit to Jordan because we had another tour forthcoming in Egypt. Novaland (Amina) made sure we were taken care of from start to finish. Knowledgeable tour guide and a very attentive driver. All of us on the trip were very pleased at how well things went. Thank you Novaland (Amina)!
