Dear Siva,
After returning home we would like to thank you again for the excellent organization of our 12 day trip in Korea and Japan. All aspects of our tour worked without mistake except the little misunderstanding regarding the 4th Shinkansen ticket which, however, was resolved promptly and without problems. We were very satisfied with the quality of hotel accommodation and with the guides. Mr. Young in Seoul did his best, and we were impressed by his kindness and professionality. Mrs. Kanda in Aichi prefecture also was wonderful and helped us in all details of our trip.
Above all, we are grateful to you for your smart assistance and great job. Be sure that we will recommend Novoland Tours to our friends wishing to visit Asia.
Warm regards
Vatroslav, Bruno, Nikola and Marko VEKARIC
Belgrade-. Serbia
Thank you so much Alice! You are the best! Wehad such a great experience with your tour guides! You also picked the bestplaces for us to go!
Everyone was on time very prompt andcourteous! They are also very knowledgeable. Only one guide(Ryoji Shimada) was not as inspired the guy who toured us in Kyotoseemed to be tired as he slept a lot on the bus on the way back to the ship! Healso didn't explain much and didn't seem to have good communication with thedriver. He was just a tad lazy to explain things. Knowing this, Ihad to ask so many questions along the way so he would be prompted to explainor discuss the places that we were going. Sometimes, he would google when Iasked him. lol
The best was Hirois Shimizu, so inspiring, motivated, personable and so passionate about herwork, I want to do her job! Haha she also introduced us to 7-11 fine diningsince we were pressed for time. Yummy! I love their $1.00 Onogiri so good I caneat 2 of them.
Ayumi , our tour guide in our Tokyo all day tour was alsovery good and she brought us to this amazing restaurant that was so good, Ibeginning to love chicken again. OMG that meal was so memorable, you should askyour guides to bring all your guests there. The price was just about$20.00, chef choice menu and so abundantly served! I''m giving our guide an A+++for that alone.
Jade at Busan and Hidefrom Kamakura Yokohama tour were also amazing.
They brought us to great restaurants servingreasonably priced but great local meals!! So enjoyable!
All in all, we love your tours my group matesalso enjoyed it! You can check our pictures at geocast.smugmug.com or I can forward you the link Just a warning, myhusband took so much pics of our trip! And the files are so big!
By the way, I want to fill up the form but howdo I type on it?
Thanks again!
Rosana
Siva, God bless you. We wish you to retain our planner for next trip.
Hansa and I are in San Francisco ( our neph.ew family live- my elder brother son ) for 5 days before reaching to Chicago. Chicago is our home teaching on 16 April. Once again thank you very much for your effort. All were pleased. Once again thank you.
Emma,
Just to say we have had a very good day in Jeju. The guide and driver were fantastic, the tour good and lunch interesting. We are just getting back on the ship.
Lynda
Thanks for theinformation. We had such a good day in Tokyo and our guide was fantastic!
Anyway, today in Nagasaki our tour and guide were excellent and the larger party of 20 people were all kept well informed despite the crowds. We all really enjoyed it.
Must tell you that the last couple tours guides have been delightful. Sonny in particular was outstanding in information and her personality was amazing with a great sense of humor and was fun. Was a beautiful city and we enjoyed the tour.
June and Dave Watson
June and Dave Watson
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
5 |
| |
Tour Guides | Command of English |
5 |
|
Knowledge of Subjects |
5 |
| |
Ability of Explain | 5 |
| |
Attitude |
3 |
| |
Flexibility |
3 |
| |
Drivers and Cars |
2 |
The car was dusty and not well kept. | |
Hotels | Location |
4 |
Arranged by client. |
Comfort |
5 |
Arranged by client. | |
Sights or Activities | Worthiness of Visit |
5 |
|
Meet Your Interests? |
5 |
| |
Too Tight or Too Loose? |
3 |
| |
Meals |
3 |
Wanted to try some raw seafood but driver ordered vegan (which was okay) but effort could have been better to fulfil the client's request. | |
Public Transportation (train, flight, cruise, etc.) |
N/A |
| |
Any Other Aspect |
N/A |
| |
Overall Score of the Whole Package |
4 |
| |
With one exception the guides were great, flexible and easy to work with.
The younger guides like Son and Scent were a little better with the English but it was never an issue with any of the others.
Dear Emma,
We are enjoying the tour very much. We are in Mt.fuji now and returning. I spoke to my group and quite happy with the guide. Little concern may be quality of the lunch.
Thanks Emma.
The tour was great. You can send the refund to my PayPal account, which is under my email.
Thanks.
Owen
Rosa N Alexandre
We had a great time on our customized tour to Japan! Thank you NovalandTours Alice for working with me over numerous weeks and emails to find the perfect combination of guided day tours and self guided tours! It was a perfect combination for our budget and needs. We were able to see and do everything we wanted! We loved Sam, our tour guide in Tokyo and Hero, our tour guide in Kyoto. Both were so accommodating and went out of their way to make sure we did everything on our itinerary, without rushing us and letting us set the pace. Their knowledge of the subways, buses, trains etc made moving from one place to another easy and fast - we would not have been able to do so much or learn so much on our own. It was a pleasure having them guide us! I would highly recommend Novaland Tours to anyone traveling to Japan or any of the areas that they are knowledgeable in! Thanks Alice!