Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-160411-DA65136 [Jan 23, 2019]

Hello SivarnrnWe returned safely back to India after a very enjoyable holiday. Thank you for all your help, support and advise in making all the arrangements. You were very understanding of our requiremenrts and we appreciate thatrnrnWill just give you some feedback from us [ for your future planning ] Scale 1 Poor ---5 Excellant as suggested by yournrnA] HOTELSrnrn1] Akura Tokyo - 5. Excellant hotel. Only problem was the location was remote with no faciilities for food/shopping nearbyrnrn2] New Miyako, Kyoto - 2. Very convenient location near station, but very poor room size / facilitiesrnrn3] Centremark, Seoul - 4. Good location / facilitiesrnrn4] Crown Harbour, Busan - 4. Good location / facilitiesrnrn5] Shilla Stay, Jeju - 5. Excellant location / facilitiesrnrn6] Nest, Seoul - 5. Excellant hotel. Only problem was the location was remote with no nearby places for food/shopping [but it was an airport hotel , so we understand ]rnrnB] TRANSPORTrnrn1] All the airport, hotel pickups were very well organisedrnrn2] The quality of vehicles was adequate but could have been much better . We were not happy that most of the vehicles had no seperate baggage storage area and had to be stored inside the seating area - obviously not what we axpected.rnrnC] Tour Guidesrnrn1] Tokyo - 4rnrn2] Kyoto - 3rnrn3] Seoul - 5rnrn4] Busan - 4rnrn5] Jeju - 5rnrnrnD] Foodrnrn1] The food was by and large adequate. In Tokyo / Seoul / Busan was very nice. In Kyoto / Jeju was very ordinary. Always a good idea to arrange more buffet lunch since it gives various choices and have limited local cuisine lunches to taste the local food.rnrnrnE] Tour schedulernrn1] The sightseeing planning was very nice and adequate in most places - except Kyoto/ Nara was too hectic and tiring. The Khimchi making / Dress program was the most enjoyable.rnrnWill be happy to recommend Novaland in case some of our friends want to travel rnrnWill also try you send you a group photo later, as requestedrnrnRgdsrnrnParvez

NLT-160414-VJ68826 [Jan 23, 2019]

NLT-160517-EA60378 [Jan 23, 2019, from America]

Hi Emma,

We just returned home. We were in Japan for about a week and thus have not gotten around to answer any emails. My niece met us in Japan and she took us around. She is a regular visitor to Japan.

While in Korea, we had an excellent trip. We will answer your questions soon. Needless to say, Mr. Young is not a 5 rating, but a 10+++. He is way over the top!!!!!!!

By the way, no photos of us please.

Regards,

Faunstine

Hi Emma,

I neglected to comment on the other guide, Fred, while in Seoul. He was exceptional. English was good and enthusiastic. After a full day touring (8-9 hours) he suggested, if we wanted to see more, we could rest a bit in our hotel and he would return to take us to other places. Between Young and Fred, what a great team in Seoul!!!!! Both of them were very considerate of our ages.

Regards,

Faunstine

NLT-160613-YK66034 [Jan 23, 2019, from America]

Thank you Joanna for an excellent service. You are very responsive and patient with our requests. We thoroughly enjoyed our trip thanks to you and the guides. Victor was excellent. Young was beyond extraordinary, we never had a guide like him. If we miss Korea too much it's his fault

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5+
Tour Guides	Command of English	5
	Knowledge of Subjects	5
	Ability of Explain	5
	Attitude	5++	We would give Young a 10 if possible
	Flexibility	5+
Drivers and Cars		5
Hotels	Location	5
Hotels	Comfort	5
Sights or Activities	Worthiness of Visit	5+
	Meet Your Interests?	5+
	Too Tight or Too Loose?	5	Just right. A bit too short on some sights but that allows us to see more. We're just having too good of a time. Very efficient.
Meals		5
Public Transportation (train, flight, cruise, etc.)		5
Any Other Aspect		5
Overall Score of the Whole Package		5+	Exceed expectation

NLT-160620-DK69339 [Jan 23, 2019]

Hi Siva,

Greetings!

It was a greatexperinced. Extend our regards to Mr. Young, who imparted to us not only hisknowledge but also how hospitable Korean people is. Tell him to get marriedsoon, for us to go back in Korea.

Thank you!

Sincerelyyours,

Jermaine

NLT-160624-EJ68748 [Jan 23, 2019, from America]

Hi Emma,

The tour has been good. I think the tour guide has been switched. The person's name is Steve Mizuma and not Jay. I believe Steve will also accompany us today to Disney Sea. I was confused at first when we met Steve last week. As you know there was a little confusion as to the transfer back to the hotel from the Tokyo train station yesterday since we didn't see the driver and waited for a while before catching a taxi back. Other than that things have been smooth.

Hi Emma,

We're having a great time and Young has been very accommodating. Thanks so much for arranging our trip with him in Korea!

Nathalie

-----------------------------------------------------------------------------------------------------------------------

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant
Tour Guides	Command of English	3 (Steve), 4 (Hiro), 5 (Young)	Both Steve and Hiro were very nice and accommodating. The biggest barrier was perhaps the language barrier.
	Knowledge of Subjects	5 (all guides)
	Ability of Explain	5 (all guides)
	Attitude	5 (all guides)
	Flexibility	5 (all guides)
Drivers and Cars		4
Hotels	Location
Hotels	Comfort
Sights or Activities	Worthiness of Visit	4
	Meet Your Interests?	5
	Too Tight or Too Loose?	Adequate
Meals
Public Transportation (train, flight, cruise, etc.)		5
Any Other Aspect
Overall Score of the Whole Package		4.5

NLT-160629-YK68035 [Jan 23, 2019, from America]

NLT-160701-RK69897 [Jan 23, 2019]

NLT-160703-MK57317 [Jan 23, 2019]

Hi Emma, he is fine. Thanks for your concern. We had a good time, Young and Fred were very helpful. We were always behind the schedule but they were patient. They tried to accomodate all the places as many as possible.

NLT-160825-BK69773 [Jan 23, 2019, from New Zealand]

NLT-160914-EJ63997 [Jan 23, 2019, from America]

NLT-161019-EK74204 [Jan 23, 2019]

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		4
Tour Guides	Command of English	4
	Knowledge of Subjects	5
	Ability of Explain	5
	Attitude	5
	Flexibility	4
Drivers and Cars		5	It was the tour guide how drives us around
Hotels	Location		It was booked by use
Hotels	Comfort
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	4
	Too Tight or Too Loose?	3	Immm... it was our first time in Korea so half day tour wasn't enough to spend at some sitting
Meals		4	Meals was great , how ever it didn't meat all the taste but etiwan did the trick
Public Transportation (train, flight, cruise, etc.)		4	We used only taxes and it was convenance
Any Other Aspect
Overall Score of the Whole Package		4

NLT-161101-YI52892 [Jan 23, 2019, from America]

Hi Joanna
My email has been down for a while now. That's why I haven't answered you.

I am glad we got off the plane at Guangzhou; the layover would otherwise have been unbarable.

Our tour was great. Lots of temples, especially in Bagan. Mandalay was much like Yangon; Modern Cities. Isle Lake was special. I like the boats all over. We had fun there.

Thank you for making the arrangements and getting us home OK.

Best Regards, Bob and Shiony Edmundson

NLT-161110-EK75235 [Jan 23, 2019, from America]

Hello Emma!!! I can honestly say this has been one of our best trips so far! Novaland is awesome! The well thought of and planned tour itinerary, the informative and very accomodating/nice tour guides( we especially enjoyed Mr. Jacky in Seoul & Mr. John in Busan) , the endless delicious korean food, the fun activities( best was the trick museum, kimchi class, korean memorial, samsung d light and the Haedong Yunggungsa Temple in Busan), the comfy hotels and transport , everything was spot on! EXCELLENT ALL THE WAY!!! Thank you for making it special for us. Ok we will work on the 40 pics but some of the ones we want included are in the camera. If you can give me another 2 days to send it to you that would be awesome.

We hope to utilize Novaland again in the future for iur trips! We re already spreading the word to our friends regarding your awesome service. THANK YOU Very MUCH EMMA & NOVALAND!!! Feel free to use our comments and reviews for you on your website!

Jen

Correction to my prior email, MR. YOUNG in SEOUL. Thanks!

NLT-161127-MK75880 [Jan 23, 2019]

Hi Melody

We received the package from Novaland Tours!

Thank you very much. It was a pleasant surprise.

It's our last night in Seoul today and we had a good trip in Korea, including our 2 days in Jeju with Novaland tour.

Our private tour guide, Victor was quite patient and waited for us while we climbed the shorter trail up Mt Halla. Unfortunately, he forgot to bring us to visit the waterfall and i only remembered that after we reached back to the hotel. However, he did make a quick stop along mysterious road.

Thanks for all your help and quick replies while we were planning for the trip.

I'll use Novaland again for our next trip

Best regards

Jia Ling

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