Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150313-LJ50633 [Jan 23, 2019, from America]

This is just a short note to thank you (especially) and Novaland for arranging a very nice tour of Japan for us. All the arrangements you made for us worked out perfectly, from the size of the mini-bus/van that you arranged at all our destinations with very courteous and helpful drivers, to the very knowledgeable tour guides throughout the tour. The hotels that you picked for us were all first rate - clean, well run and very accommodating. All the furnished breakfast buffets were excellent as well as the included kaiseki dinner at Kajikaso Ryokan in Hakone. Everything was memorable and the tour guides were very helpful about taking pictures of the whole group so that no one would be left out of any of the pictures they took for us.rnrnAt times, we had to make minor changes to our itinerary (such as the first day when we took longer than I had anticipated getting out of the airport and had to reschedule our tour of the Osaka Castle until the next day on our way to Nara). Both tour guides did an excellent job of meeting our active schedule and I can't think of anything on the itinerary that we did not see or do.rnrnI think one of the highlights for me was the two nights at Kajikaso in Hakone, where we enjoyed the luxury and comfort of the private onsen both days and to relax in our yukata while sleeping and eating during our stay at the ryokan.rnrnI'm sure there are a lot of other highlights, such as the ladies in our group enjoying all the shopping they could fit in on the time allotted and the magnificent close-up of Mt. Fuji on a blessedly clear day, all the magnificent temples, castles and shrines that I hope my children and grandchildren will remember for the rest of their lives.rnrnWe took several pictures with the Novaland pennant in them. If any of these pictures should appear in future Novaland magazine or advertisement, we would appreciate it if you can send us a copy or two. It will help us reminisce about the good time we had in Japan.rnrnThank you for everything.

NLT-150315-TK54196 [Jan 23, 2019]

NLT-150318-EK54956 [Jan 23, 2019, from America]

Young is also wonderful. I placed a review on Trip Advisor. He is taking excellent care to make our Korean journey an adventure. He is an amazing, caring, kind, thoughtful, reliable, thorough in his planning and guiding. We are enjoying and learning much about Korea. He is very generous. We feel he is taking extra care with us.rnAppreciatively, rnBarbararnrnEmma,rnI hope all is well with you and Mr. Young.rnrnIt has been about a month from our return from South Korea. I was in a car accident and many non-essential tasks have been delayed. But I am recovering and wish to share our thoughts.rnrnMr. Young was incredibly generous with his time, planning and guiding. Everyday was a new adventure. He extended each day with wonderful surprises and additions. He provided extensive narration in history, culture, and geography. With his educational history background, he was most interesting. and being a veteran added yet more diverse discourse.rnrnHe also listened and added places and events to the tour that we did not know would be of interest. Mr. Young showed us the beauty of Korea. Had we taken a group tour, we would have not seen as much or had the kind care I think. A private tour made the trip unforgettable, and he made each day magic. When he found out we were “foodies” he made sure we ate wonderful authentic Korea that was very diverse.rnrnHe was flexible to begin late on days we wished a delayed start. He included additional days, a most generous gift. He stayed with us to the airport and saw we knew where to go.rnrnMr. Young was diligent, hard-working, clever, funny, a great driver. His English language skills were very good.rnrnIf you talk with him, please let him know I am recovering from the car accident. My car was a total loss. The police and doctor told me I was VERY lucky…like the fortune teller said. (one of my favorite events.)rnrnI have recommended Novaland and Mr. Young to friends that are interested in touring Korea.rnrnPlease share this communication with Mr. Young.rnrnWith deep appreciation,rnBarbara Barkemeyer

NLT-150327-QJ54375 [Jan 23, 2019, from Canada]

Hi James,rnHow are you? We are now back home. We had a terrific time in Japan. Thank you.rn rnI am just busy today so I will write again tomorrow.rnAmong the 4 hotels that you booked us in, we enjoyed best at Sotetsu Fresa Inn Shimbashi. Fantastic location, good service, clean rooms, satisfying breakfast. Please book us there next time in future. Also for all your other clients, they will be happy at Sotetsu Fresa Inn Shimbashi.rn rnNext was APA Hotel – good service and great breakfast buffet. But location is so far away from train station.rn rnWorst hotel among the four is Kyoto Plaza Hotel. It has good location and passable breakfast but the rooms are old and they smell of wet carpet and human sweat/body odor.rn rnHakone Hotel Kowaki-en is a grand hotel but in bad need of renovations, especially the bathrooms. Bedrooms are fairly large and the breakfast buffet was sumptuous. My daughter had to hold the shower button the whole time showering because it wont hold.rn rnAnyway, I will send over the receipt for the breakfast at Hakone Hotel tomorrow… I have 265 emails to go through today.rn rnThank you,rnGracern rnGrace Perez, MscrnResearch Coordinator, QI & EpidemiologyrnDepartment of Family Medicine | University of CalgaryrnPhone: +1 403 210-7129

NLT-150327-YK56340 [Jan 23, 2019]

Thank you very much for well arranged tour for us. Highly appreciate it. Regards

NLT-150328-FK52926 [Jan 23, 2019]

Hi Alice,rnrnWe have rested well from our Korean vacation, thank you for asking.rnrnI just realized that you are not based in Seoul because when I mentioned your name to Mr. Young he hesitated for a moment and when I looked at your contact number it has a different country code. I had brought some dried mangoes for you. Maybe we will meet when I am in Hongkong? Hope that will be sooner than later.rnrnAnyway, we enjoyed our Seoul & Jeju tours despite my slow & labored walking due to an ankle fracture in November. rnrnThe Hotels in Seoul are nice, clean and strategically located but a bit tight. Not your fault, but I guess it is to be expected in a busy and crowded city such as Seoul, squeezing 3 adults instead of 2 in a regular sized hotel room. If we are to go back, the two hotels would be worth going back to again. We covered quite a lot in Seoul. Mr. Young was attentive & solicitous. He would make sure we had a little snack if we're having late lunch or dinner. On the last day, he brought us to church (which is very important for us) though it was not on the schedule and had lunch at a good restaurant. Our van was new and very comfortable. rnrnThe Jeju Island tour was a good one too though on some days it was raining. The schedule was adjusted to have more indoor activities. Our guide Victor knows Jeju well. However, the van he used was very old and needs a little cleaning. The next two days, we had Cindy who was engaging, perky and knows Jeju like the back of her hand. She has a keen attention to details and was quite helpful in shopping. Her minivan was new, clean and comfortable too. rnrnOverall, it was a very pleasant and insightful tour of Korea for our family. I look forward to our next tour in June 2015 of Tokyo and Hokkaido again, arranged by your company.rnrnSincerely, Marlene

NLT-150330-EK55248 [Jan 23, 2019, from America]

Hi Emma, rnrnThanks very much for checking in. I really appreciate the many thoughtful itineraries you put together for us. We had an educational, wonderful and enlightening trip. It was a memorable experience. Our drivers were very experienced and the tour guides were excellent and very accommodating in making us feel comfortable. Particularly, Young was not only a good driver, but a knowledgeable tour guide, who showed us many interesting sites, educated us about Korean culture and was very patient and thoughtful throughout our tour. rnrnThe only sort of mishap we had was when we first arrived at Incheon and had to transfer to Gimpo, it was a bit stressful as our driver, Ho, didn't speak English well, and didn't know this airport well. He also accidentally dropped us off at the Gimpo International terminal to Jeju. However, he was very nice and I believe he felt very bad about inconveniencing us. He bought us drinks and donuts for our inconvenience. It was a nice gesture. I think the language barrier made it difficult. rnrnI would say if there was room for improvement, perhaps, the itinerary could specify which driver or guide was picking us up and which tour guide we would have for the next day or so. All the drivers who picked us did not speak English except for Young when we arrived from Busan. Arriving late, it was hard to be able to maneuver around to look for dinner, etc, but we managed. Unfortunately, I did not get to meet Victor or Jacky Choi whom I thought I was meeting but Rachel Ko and Kim were very nice, warm, and knowledgeable. rnrnAll in all, I thought it was an excellent trip and thanks so much for helping us arrange this trip for us. I really liked all the tour guides and greatly appreciated their help. Please send our special thanks to Young as we felt that he was like family and my daughter even cried on the way to the airport, saying she had missed him. I am planning a few more trips in the future and will definitely consider Novaland for our planning needs. rnrnThanks, Nathalie

NLT-150403-YK39796 [Jan 23, 2019]

Dear Joanna,rnrnThank you so much for arranging our 7D/6N tour of Busan, Gyeongju, Andong and Jeju. I really appreciate your quick replies to my numerous queries and emails. rnWe had a blast with Ms Kim in Busan, Gyeongju and Andong. Ms Kim is always smiling and she tells us about the places we visit, folklore and legends, too. we gossiped about Korean actors and actresses, we chitchat about K dramas. Ms Kim took us to a shop in Gukje market where we bought cheaper souvenirs.rnWe had 2 drivers for Busan, Gyeongju and Andong. Both Mr Choi speak little English but were good. The car was comfortable, just enough for the 7 of us. When we arrived at Gimhae Airport, our luggage were sent to our hotel in a separate car.rnJeju didn't impress us much, it was made worse with Cindy, who was supposed to be our tour guide for Jeju. Cindy met us with her stern face at Jeju airport. Her car was barely big enough for the 7 of us with our 7 pieces of medium size luggage. She was more concerned with her new car then being a tour guide. For the 2 days in Jeju, Cindy was just the driver, not a tour guide. Cindy would drive us to a location with little or no explanation, tell us which way to go, she would sit and wait in her new car or wait for us in a cafe. rnShe didn't do her homework before meeting us. She asked where we are from, asked to see our itinerary. And when she spoke to us, it seemed that she was doing us a favor. Cindy should have warn us that we were to be locked up in a little room at Seongeup Folk Village to listen to the sale pitch!rnOn our last day in Jeju, Cindy reminded me that she took 2 coastal roads for the scenic drive to our location(in our itinerary).rnHotels in both cities were strategically located, places to shop and eat are near by.rnOn the whole, the trip was good, and we would definitely use Novaland Tours again.rnrnRegards,rnNanie Yang

NLT-150404-MK55504 [Jan 23, 2019, from America]

Our group would like to thank you and your staff for arranging a wonderful vacation for us in Korea.rnAll the tour guides are very nice, specially Mr. Park Se Won, we really enjoy his company. We definitely will recommend your service to our friends in the States.

NLT-150405-MK54558 [Jan 23, 2019, from America]

We were very pleased with our tours in Seoul and Jeju island. Both tour guides were knowledgeable, professional, accommodating and flexible to our needs. The airport transfers and the flight to Jeju were also easy. We were very happy with everything. We will use Novaland again when we travel to Asia.

NLT-150412-LK53355 [Jan 23, 2019, from Canada]

Hi LillianrnThank you for follow up with me – very much appreciated!! Sorry for late reply – just got over the jetlag!!rn rnOur trip would have been better if the weather cooperated with us, unfortunately it didn’t, but thanks to Mr. Young suggested that we switch the day so we can enjoyed Cherry Blossom festival without the rain, the following day didn’t turn out as expected due to bad weather. rn rnLove Jeju Island – the Coach tour was good, we made new friends. The only improvement I would suggest – should have arrangement for pick up at the airport arrival instead of having us taking taxi, luckily we managed to find the van taxi to fit 4 of us and luggage otherwise we have to take 2 taxi and that wouldn’t be good because the ladies already worried as is for the unknown places…rn rnBusan - could of be better but it rain the whole time, I was disappointed but no one to blame other then mother nature…rn rnAfter we stayed in the other 2 hotels – Sunbee and Ever Hotel it was good and spacious, Toyoko Inn we found the room was pretty small – that you can improved.rn rnUnfortunately Mom got sick the last 3 days in Busan; it limited our tour and enjoyment…rn rnOverall – the trip was good and well arranged other then bad weather and mom got sick; I would love to spend more time in Seoul as it has lots of history. Perhaps in the future I will take my husband with me and will definitely use your service again.rn rnI would like to give special “BIG THANK YOU” to Mr. Young for trying to make my trip as pleasant as possible and went beyond his personal time to show me around night tour in Seoul… greatly appreciated!!rn rnThank you again Lillian for the great service you’ve given me…rn rnHope to you again in the near future!!rn rnPs: how was Thailand trip? Did you enjoy it?rn rnBest Regards,rnBonnie

NLT-150412-TK50232 [Jan 23, 2019, from America]

NLT-150414-MK56408 [Jan 23, 2019, from America]

NLT-150417-EK55082 [Jan 23, 2019, from Israel]

We want to tel you that the guide you gave us in Seoul was wonder foolrnAnd we hope that the aders will be the samern?How and when can we meet yournDov

NLT-150418-EK35832A [Jan 23, 2019]

Maybe you could start saying as followings:rn rn1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me.rnrnEverything is fine – the jams in Korea cannot be helped, I guess. Very happy to be in S.Korea again. Managed to go to many places and all are well. The tour guides are very professional and especially Mr Young who took the extra miles to share the happiness and all the Korean culture and and its uniqueness.rnrnDear Emma, please forward this email to Mr Young:rnrnDear Mr Young, we have safely arrived in Malaysia on Saturday nite. Many thanks for all the happiness and memories. I am now at my workplace in Singapore. Stay healthy and fighting, sunbaeinim. Kamsah Hamidah……hah hah hahrnrn rn2. Where can we improve to be better and stronger? rnrnTo pre-empt the jams especially during week ends for your future travelers?rnrn rn3. Any other valuable comments, travel experience and happy moments you may have.rnrnThe tour guides are very professional and knowledgeable. Very happy moments with them. Thanks so much.rnrn rnIf you will plan for your next trip to Korea or other Asian Countries, we can offer travel expertise throughout Asian Countries (Vietnam, Cambodia, Thailand, Laos, China, Japan, Korea, India, Nepal and etc.). We sincerely hope we can service you again to realize your wonderful trip and return you an amazing memory!rn We intend to travel to Turkey or Japan next. We will keep in touch if we need assistance. Thanks so much.

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