NLT-140322-MK33748 [Jan 23, 2019]

NLT-140411-LA35979 [Jan 23, 2019,  from America]
Dear Lillian,rnThanks for arranging such a wonderful trip!! Our opinion are as follows:rnrnrnIt was a very good experience dealing with Novaland. Our 1st contact was Lilianrnand she always responded quickly and helped us in amending itinerary tillrnit fit to our needs. The hotels suggested were clean and comfortable and in good rnlocality. The time arrangement were also perfect. The tour guides were pleasent and made our trip interesting. rnInitially, We were a bit worried as you have to bank in full amount one month before. The reviews on internet and the interactonrnwith Lilian during itinerary finalisation made us comfortable.rnrn rnAs regard to improvement, there are very little to comment but what we find,the breakfast in Seoulrnwas always the same everyday and limited choices. Similarly at Jeju, it would have beenrnbetter if they would have provided bread, butter etc with Korean style.rnrnOverall, we had a very wonderful trip.rn rnLooking forward to plan next trip with Novaland.rn rnThanks
NLT-140411-TK35052 [Jan 23, 2019,  from America]

NLT-140415-EK37201 [Jan 23, 2019,  from America]

NLT-140422-PK37923 [Jan 23, 2019]

NLT-140425-YK35650 [Jan 23, 2019,  from America]
Hello Joanna! We are very happy with the wonderful tour you put together for us. The itinerary, the guides, the hotels and the food were all excellent! We have the most wonderful memories. The guides were all vet flexible and they helped us make good use of our time. They were always open to different things we wanted to see and gave us great ideas.rnrnSorry we got your message too late about alternative to the airport transfer. Is there any chance we could receive a refund for that one item? Many thanks. rnrnDenise
NLT-140429-MK36809 [Jan 23, 2019,  from Brazil]

NLT-140603-PK35103 [Jan 23, 2019,  from America]

NLT-140713-PK37212 [Jan 23, 2019]
Hi Peggy,rnrnYes, we did have a wonderful time in Busan.rnrnI must thank you for making the trip an enjoyable holidays for my family.rnrnThe itinerary were just what we wanted. The arrangement of the sites and the duration of the visit to each site were well planned and organised, including the pick up and sending off to and from Busan Airport. It was a relaxing and also informative holiday for the four of us.rnrnThe Tokoyo Inn Busan Station 2 was a nice and clean hotel. The staffs were able to communication in English. The rooms although compact but funtional. (For a 3 star hotel, I have no complain). Checking in and checking out were done in minutes! And of course the wifi connection was A1.rnrnThe tour guide, Ms Suh, Hyang Kyung, is one of the best we have come across. Her English is very good. I strongly recommend your company to keep Kyung as your official tour guide. She carried out her job professionally. Always smiling and very friendly. She was very knowledgeble in the history and culture on the region and Korea as a whole. Of course, she also took us to some good restaurants for some delicious Korean meals! Mr Choi, the driver, was also well manner and friendly.rnrnHonestly speaking , we have no complain, whatsoever, on your company's service. I will definately be contacting you again for my next trip. In fact, I am recommanding your company to my friends and family already.rnrnSo, once again, Peggy, thank you very much for your good work. Thank yournrnBest regards,rnNg Lip Chong.rnrnBTW. Can you email us the photos that Mr Choi took for us at some of the site?
NLT-140721-YK37243 [Jan 23, 2019,  from United Kingdom]
Thanks Joannarn rnThanks for all your work putting the trip together, we did enjoy ourselves very much. The hitches along the way are nothing to worry about. All is sorted and settled.rnNext year I understand my sister in law wishes to visit China. Could you send over any standard itinerary you have for a sights of China trip please. It’s a long way off but any ideas would be welcome I am sure. I have copied her in for info.rn rnKind Regardsrn rn rnSteve
NLT-140727-YK37918 [Jan 23, 2019,  from France]

NLT-140805-TK39848 [Jan 23, 2019,  from America]

NLT-140806-CJ39019 [Jan 23, 2019]

NLT-140824-MK36575 [Jan 23, 2019,  from Israel]

NLT-140902-MK50123 [Jan 23, 2019]
Hi Melody,rnrnThanks for the regards, we've reached safely and settled down already. My review of this trip is as below:rnrn1) Service wise, everything was pretty smooth from the beginning till the end of my trip, apart from my encounter with one of the Sunbee hotel staff who was a little rude, but that's just a small issue. I would like to specially point out that Robert was extremely welcoming of us and made sure that all our needs were met (one of the days we requested for him to drop 2 of us at the hotel, the other 2 at a shopping district which was out of the way but he agreed immediately). I'm really glad it was Robert who brought us around. Not to forget, thank you for accommodating to my requests. Both of your efforts have definitely made our first trip to Korea a memorable one.rnrn2) Hotels wise, I would wish for more details to be given by you since we have no prior experience. Firstly in Ever hotel, we weren't allocated rooms on the same floor and we weren't informed beforehand. The hotel staff did her part on explaining, but we felt that it would have been better if we were given a heads up rather than only getting to know upon arrival. rnrnWhereas in Sunbee hotel, most of the days our rooms were not cleaned while we were out. We received calls from the concierge asking if we wanted our rooms to be serviced after we returned. I absolutely do not understand this. Shouldn't rooms be serviced while we were out? And where were we supposed to go if we needed room service? Stand outside and wait? That would be a little weird, isn't it? There was once we returned after the morning tour to find our rooms unserviced. After a while, the room service lady came in for a quick clean up. Once she was done, we left for dinner. To our surprise, we came back to see our beds were made. We had no prior knowledge that they were gonna come back to make our beds again so we left our valuables around in the room before heading out for dinner. Shouldn't we be informed that this was gonna happen so we can make sure to lock our valuables up before leaving? Is the hotel gonna take responsibility for any loss? rnrnApart from the aforementioned hiccups, the hotels were no frills products and we do not get anything lesser (or more) than what we paid. Rooms were spacious and had all the necessities, staff at Sunbee (except the one I mentioned in point #1) were also extremely friendly, breakfast was fine though I wished there were more varieties.rnrn3) All in all, this trip has been a great one and I am satisfied with the service your agency has provided. If there is a chance, I would definitely love to work with you again. Thanks for being a great help Melody! May you have a great year ahead. :)rnrnRegards,rnWeiyi
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