1=poor, 2=fair,3=good, 4=very good5=excellent

Hi Cindy,

Below is my completed form.  Thank you again for all your help throughout this time.  Our trip to Hokkaido was wonderful!

Thanks,

On-Nei

Thank you so much.  I will send a review to TripAdvisor.  It was a wonderful experience and the guide and driver could not have been better.

Thank you.

Please find our score and comments below:

22/10

Ohhhgood morning ... Alice ... I think twice be4 I tell you this. whether should itell you this or not? I do not like to tell somebody bad. It does make meuncomfortable. but i have weight it for another aspect, means that it willbenefit your business.

Ijust felt very sorry to Ms Kemagai (Otaru). I feel that she is a good woman, trully.

Afterlunch .... she told us to meet in 30mins in the bus at 1500. Certainly at 1500,30 pax already in the bus. waiting another 20 mins, there are 4pax and Ms Keherself did not appear. I called her, she appologised that she did not call me.She said, that she got instruction that we will be returned to the ship at 1900instead of 1800 (if you remember, I requested it to you, and you told me, it isgranted).

So,to cut the story short, Ms Ke ran away back to the bus and aplologising to allof us that she did not tell us that due to that time extension we should goback to the bus at 1600 instead 1500. It was already 1530. So we have to waitanother 30mins for the 4 pax who are still wandering Otaru since Mrs K toldthem that we go back to the bus at 1600. What a waist. All my friends in thebus, were speechles. Not a good day at all for us.

Sorry,I had to tell you this unpleasent story.

Anyhow,that was something that accidently can happen anywhere anytime.

Themain thing is, everything is in the past, and I am personally really very happywith your service and assistance Alice.

Ifeel comfortable that for next tour I know exactly that I have somebodytrustworthy whom I can relly on .... it is ... YOU... 

Mina and driver inBusan may have been personable (sorry, not driver.  He didn't say a singleword nor did he smile) but very UNPROFESSIONAL!  I would never request forthem again.  They aren't positive assets of Novaland Tours.

Mr. Young in Seoulwas the complete opposite.  He was very competent and very knowledgeableabout Seoul. He was very considerate and thoughtful of our needs andcapabilities as two of us were over 65 and couldn't walk too much uphill. His command of the English language was superb. He assisted us in everyway possible to translate our dealings with merchants, hotel staff and airportofficials.  We were very satisfied with his service.  He trulyrepresents superb customer service and is the best asset of Novaland Tours! My daughter, who is he General Manager of Jacks Tours Hawaii, gave himher business card and personally commended him on his service.  We will beposting a picture we took with himon facebook and will forward you to use inyour advertisement

Our vacation to South Korea was a truly memorable one because of our super guide, Mr. Young.
He was very knowledgeable about Korea and kept us entertained from early morning till late at night.  He took us to the best restaurants that were classy, affordable and tasty!  He treated us as first class customers and we will be back requesting for his services!  Thank you, Mr. Young!!

Lynee -  I just flew in today so I will fill out the survey in the next few days.  I will say that all the guides were wonderful and I will highly recommend your company!

Karen

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[02:26,10/18/2016] +91 98300 34159: Dear Alice, We are back in India. Just landed. Thank you for the wonderful trip you had planned and more for the really good memories we are taking back from Japan with us. It has been a wonderful experience :)