Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-141104-EK39704 [Jan 23, 2019]

Hi Emma,rnrnSure. My family and myself were very pleased with Young's thoughtfulness and attentive service during our stay in Seoul. We were touched when he got us supper upon hearing that we had not yet had our dinner when we reached seoul on first day. The itinerary was well executed and we liked that we were able to have flexibility and Young was always accommodative. He really went extra mile for us and that was much appreciated. He gave many suggestions on local cuisines which were delicious. His knowledge of history of korea was superb and he explained well. But he wasn't much a shopping person so was not able to give advice on what to buy.rnrnI also liked to express my thanks to Emma for being patient with my many queries prior to the trip, and my last minute checks on the hotel. On hindsight, I should have chosen 4 star hotel in seoul from the beginning to provide more comfort to my parents. My sis was not too happy about holes in her towels while staying in sunbee. While we did not eventually change hotel, we came to appreciate the hotel's location. The only regret was that we didn't have too much time to explore the areas around where we stay. We also did not manage to try on traditional hanbok and take pictures.rnrnJeju was beautiful and my kids loved the jeju grand hotel while my parents enjoyed the buffet breakfast. Victor was professional in bringing us around to the places that were in the planned itinerary. However, it would have been better if he could share about what to buy in jeju or where to eat near where we stayed. We would like it better if he had dropped us off at the hotel on the second day evening rather than outside though we understand that we were late in getting back to hotel that day (after 6pm).rnrnOf the attractions ins seoul, we liked the palace, folk village, museum, seoul tower and this place that young brought us to which I can't remember the name, and Everland. Nami island was too far and we could have skipped it. Jeju attractions like trick eye, teddy bear museum, hello kitty island, green tea place, and the waterfall were nice. The caves were too dark and long walk.rnrnOverall, we had enjoyed the trip especially with Young's excellent service.rnrnDoes novaland also provide guide in Taiwan? We might want to go there next year.

NLT-141124-QK35391 [Jan 23, 2019]

NLT-141204-EK52059 [Jan 23, 2019]

NLT-141213-MK38662 [Jan 23, 2019]

Hi melody,rnrnGood morning to you.rnrnYes, we have arrived singapore safety.rnI really appreciate your help for my this trip to korea. All my family really enjoy for this trip as I based on the tips that they gave to the tour guide and driver. rnI will definitely write a good feedback about novaland by this week

NLT-141219-FK50683 [Jan 23, 2019, from United Kingdom]

NLT-141224-EK52610 [Jan 23, 2019]

Emma,rnI've just arrived back in Malaysia after a 5-days visit to Seoul, Korea. My family and I are very happy and satisfied with the hospitality and commitment that been provided by your tour guide, Mr Young. He was very resourceful and patience with us. Five days seems too short for us. If I plan to return to Seoul for another visit I'll surely seek Mr Young to be our tour guide, not to forget Novaland Tours.rnRegards,rnRamli

NLT-141226-MK53469 [Jan 23, 2019]

Well, the trip was an awesome one. Mr Young was a great driver and tour guide. He understand our needs. He had been patient with my son who always vomitted cos he had motion sickness where he couldnt stand sitting too long in a vehicle. Young was friendly and love to play with my children. Now my children is missing him.rnYoung could easily adjust himself with us. We feel like a family.rnrnArrangement by you was great too. Since its a customised tour, im happy with my schdule and itinerary. We did skip few places cos we were too tired and this also helped Young to rest too.rnOn our last day, I wanted to go and grab some stuff at Hard Rock Cafe Seoul and thanks to Young for driving all the way from Namsan to Lotte Mall and back to Itaewon just for Muslim Halal Food.rnWe got to eat Halal food at Itawon for few times!rnrnMy choice of accomodation, Pinelog resort and Sims winter cabin were AWESOME! My children love the Sim Winter cabin cos its surrounded by snow and they enjoyed playing with the snow. And yes Stay in Gam too was a good one. We have no problem with the accomodations.rnrnThe only problem but not really a problem is when Young unable to follow us all the way thru. On one of the days, he got to go back for military Reservist. Therefor he send another driver name Brian to bring us to Everland and back to Seoul. He speaks little English and he got lost when finding for Stay in Gam. Luckily all of us remember the way to the hotel so we actually guided him. Haha!rnOn our last day, Young had to be back at 5.30pm, so again he sent another driver name Ho to drive us for dinner and back to the airport.rnThe only thing we disappointed was Ho actually dropped us at the side of the road outside the airport, and worst he did not assist us with the luggages. We had to bring all out from the mpv by ourselves and walked to the airport! And just imagine, that night was the coldest among our stay there.rnHmmm.. all i can say is that Ho was not helpful and friendly.rnrnOverall everything was great! Me and my family would like to thank you and your team for the trip.rnYoung is a great guy indeed!

NLT-141229-YK51234 [Jan 23, 2019]

Hi Joanna,rn rnFirst of all, My sincere thanks to the wonderful arrangement you have done for my recent trip.rnFive star accreditation for Mr.Young.rnWe enjoy every single moment of our trip in Korea.rnWill definitely recommend Novaland tours to my friends and family.rn rnThanksrn rnBest Regards,rn rnJerry

NLT-150107-EK38416 [Jan 23, 2019]

Hi Emma,rnI had so many great times during our trip in Korea, not only because of the beautiful places & sceneries we visited, but also because of the hospitality of our tour guides, the comfort hotels, and many more.rnrnThe arranged schedule was quite tight, almost everyday we had to start at 9 AM and came back to hotel at 7 PM. For some of my friends it was exhausted (the very cold weather also quite draining), but overall it was fun and we could see many great places & experienced many korean culinaries.rnrnMr. Young is the best tour guide I have had, so far. We had lost 3 suitcases at the time we arrived in Incheon, and he helped us to get the suitcases in a short time. He also took care all of our needs even though it was not really his job to do.rnMr. Victor also gave us great services while in Jeju.rnrnAmong 3 hotels we have stayed, I mostly like our hotel in Busan Toyoko Inn. The room was not so big, but it was clean and neat. Also near to the beach.rnrnPersonally, I am grateful to have selected Novaland Tours, and will not think twice to use your services again for my next trip. Hopefully with an even more better price.rnrnThanks Emma! Have a nice day.rnrnrn rnRegards,rnEster Agustina Tampubolon

NLT-150111-TK39206 [Jan 23, 2019, from Australia]

NLT-150118-TJ53228 [Jan 23, 2019]

Dear Ms. Tina,rnrn We just got back here in the Philippines last Friday, January 23,2015. About the tour package, we have no problems with that, its GREAT! We got to see what we're expecting! And I just want to thank you for your very good service, very good tour package, the tour guides are very courteous and hospitable and very knowledgeable about the historical places which gave us a better understanding about Japanese culture. We also tried their Japanese cuisine , wishing on their temples, great shops! the only problem we encountered was when we left by the bus on the 1st day of our tour, But we made it ! Fortunately, they contacted us, and waited for us in a bus terminal! Maybe my suggestion is, the tour guide must hold a banner with which includes the name of the pax on it, because the only banner that they're holding is the name of the agency, SUNRISE travel and tours, which we got confused because we're looking for NOVALAND travel and tours. That's all! THANK YOU SO MUCH!rnI just want also to share some of our pictures during the tour !rnrnSincerely yours,rnAlvin OcampornrnSent from my iPad

NLT-150222-EK53416 [Jan 23, 2019, from America]

NLT-150306-MK50322 [Jan 23, 2019]

NLT-150307-TK53924 [Jan 23, 2019, from America]

Dear Tina,rn Thank you for following up with my request for Mrs. Freedman. I think there is little doubt that we all enjoyed the trip to the DMZ and learned a great deal of new information. We all appreciated the services provided and the guides attempt to make us comfortable as well as to make up for not having enough time for a meal by buying us a Korean treat to snack on.rnIf I had one suggestion for him it would be to be a bit more assertive in offering information to the tour groups he guides. He certainly seemed knowledgeable and when asked was quick to provide the information requested. He also accommodated our desires to stop to shop etc.rn rnshmiller

NLT-150309-MK51704 [Jan 23, 2019, from Canada]

Here is some feedback as promised:rn*******************************************************************************************************************************rnrnPretour booking arrangements with Novaland were very efficient and professional. Email communications were answered quickly and clearly. Payment details were straightforward and precise. The pricing was fair, with choice of private or group tour. Melody Fan was the travel consultant and I quickly developed a good rapport with her which is good because I can be diificult and demanding !rnrnThe tour was in multiple parts because we were doing some independent travel as well but it all worked seamlessly.rnDrivers and guides were always on time, the vehicles used were good, and the guides very professional, personable and knowledgeable with good English skills. The drivers were good although one did drive faster than we like, perhaps because the distances were far but he was competent and we did not feel unsafe. The tour in Jeju was with a group on a coach and we had a pickup with a van in the morning. At the tour end we were given bus tickets and dropped at the airport to catch the next bus. This was not very good because it took 1.5 hours to return to our hotel late at 18:45. It would be better to have a return transfer.rnrnThe pace of each day tour was good, the selection of sites to visit was very good but we did wait until late to stop for lunch on 2 days. This was on the 2 day part out of Busan. It would be better if the driver & guide gave us some detail of the days itinerary first, this is what the Seoul and Jeju guides did. There was some confusion about our last dinner being included but we sorted this out with the driver and guide. The hotel in Busan was fine with a nice breakfast, in Andong the hotel did not have any non smoking rooms or a breakfast area so we stopped at a highway restaurant. Fortunately there was no smoke in the hotel !rnrnWe were very impressed with the beauty of Jeju and the tour brought us to some very scenic places. The fist stop the Trick Art museum was fun but we would prefer something more scenic or cultural. The guides really helped us to understand Korea, to appreciate the ancient temples, palaces, villages etc. so we want to return but later in Spring so that the blossoms are out and all is green and even more beautiful.rnrnWe found we could travel independently because people are very helpful but also are very happy we did some portion with Novaland Tours because of the extra insight we got. Melody Fan and Ms. Amor Huang of Novaland are a class act who treated us with tremendous concern and caring whenever there was even a slight problem. rnrn*********************************************************************************************************************************

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