We had a wonderful and smoothly organized tour in Osaka. Everything went according to the planned itinerary, making our holiday truly enjoyable and stress-free.
Our tour guide, Mr Nobuaki Nagata, was very experienced and knowledgeable about Osaka’s history, which made the trip both interesting and meaningful. My boy especially enjoyed the sushi-making session. Visiting the Cup Noodles Museum Osaka was our favorite highlight — making noodles together and decorating the cup with fancy drawings was such a fun family bonding experience.
Special thanks to our tour consultant, Ms Doris, who patiently fine-tuned the itinerary several times to make our holiday truly wonderful. Highly recommended! Novaland Tours
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Doris:5 | Doris is the very best travel agent we have ever used. She is thorough and knowledgeable and a pleasure to work with. She focuses on every single detail. Doris is a treasure! | |
| Private Tour Guides | Ms. Santoshi Meena Mumbai Jan 16 - 17, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Santoshi was AWESOME!!!! She is very knowledgeable and a whole lot of fun. FANTASTIC! |
| Al-Amin Mombasa Feb 06,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Al-Amin was TERRIFIC!!! He took us to all the right places and was extremely nice and helpful! BRAVO! | |
| Swale Mombasa Feb 07,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Swale was INCREDIBLE! Such an outstanding guide. It was a very long day and he made every second of it extremely magical. A real gem! Thank you! | |
| David Mombasa Feb 09,2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | David was very helpful at the airport, he helped us with our bags and took us into the airport. We had been warned that Mombasa Airport can be tricky, so we were very relieved that David took such good care of us. Thank you! | |
| Private Drivers and Cars | 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | ||
| Meals | 5 | The included lunch in Mombasa was astonishing! We didn't even want lunch but it turned out to be one of the best meals of the entire trip! | |
| Any Other Aspect | OUTSTANDING!!!!!!!!! | ||
| Overall Score of the Whole Package | 5 | Doris scored another home run! BRAVO!!!!!! | |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Whitney:5 | Whitney is very good in planning the itinerary. All hotels recommended are excellent, location as well as comfort.Will definitely contact her again for any future trips. | |
| Private Drivers and Cars | 5 | ||
| Hotels | Solaria Nishitetsu Hotel | Location: 5 Comfort: 5 | |
| Daiwa Roynet Hotel Kokura-Ekimae | Location: 5 Comfort: 4 | ||
| Yufuin Hanayoshi | Location: 5 Comfort: 5 | ||
| KAMENOI HOTEL Aso | Location: 5 Comfort: 5 | ||
| Hotel Nikko Kumamoto | Location: 5 | ||
| Garden Terrace Saga Hotel & Resorts | Location: 5 Comfort: 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | ||
| Meals | 5 | ||
| Any Other Aspect | Overall trip experience is good except for Takachiho boating reservations could have been better handled with staffs' close monitoring of the online bookings since it's a known fact that it's "difficult" to obtain boat tickets. Just wondered how did other agents managed to get their tickets for customers?Really a great disappointment for the whole group not being able to ride/ row the boat! | ||
| Overall Score of the Whole Package | 5 | ||
Thank you for everything, we enjoyed Jeju thoroughly. I want to compliment Jin. He's friendly, very knowledgeable about Jeju and helpful as well. When my son was not well equipped with the cold he borrowed my son his jacket. I'm grateful. His recommendations for lunch was wonderful. We had a wonderful time with his company.
The ride from the airport to the different location and back to hotel was smooth and safe.
Thank you again, I'll definitely engage with Novaland for further tours
Best regards,
Adeline Xu
My husband and I had a beautiful and very memorable holiday in Japan. The tour that you created for us was excellent and suited our brief. The first 2 grouprs were conducted with such expertise and both guides were very professionals, good humoured and informative. They were helpful when we need help and gave suggestions on case we needed them. The 2 days private tour with Asuka was very pleasant and she was very good at keeping us informed. She was knowledgeable and we were happy she was our guide. Well done Doris. No complaints from both of us.
The hotel choices were great. The closeness to every train station was a huge bonus when we were negotiating travel on our own. Your tour information was perfect. We both love the Twin Hotel at Kyoto. Staff were charming, helpful and very respectful. The least would be the osaka hotel as the room was small. We learned a lot about Japan in the short time we were there. We learn to appreciate more how japan's history and culture shaped it's people and their way of life and respect for others. We will plan to visit again soon.
[14:51, 1/17/2026] Thom VYF129722B: Doris! Everything is WONDERFUL!!! Thank you so much!!!!
[16:05, 1/17/2026] Doris Novaland Tours: It's our pleasure
[20:17, 1/17/2026] Thom VYF129722B: Another terrific day today, Doris! We love our guide and driver. We actually ran into our guide that you arranged for us on our last trip to Mumbai, two years ago!! Thank you for being amazing!
[21:09, 1/17/2026] Doris Novaland Tours: Thanks for your feedback! Enjoy your trip!
[14:12, 2/6/2026] Thom VYF129722B: Doris - We have been picked up. Who is Mr Mazero. He doesn’t answer.
[14:16, 2/6/2026] Thom VYF129722B: Our driver guide doesn’t know Mr Mazera
[14:38, 2/6/2026] Doris Novaland Tours: Hi Thom, there are some changes, please don't worry.
[14:40, 2/6/2026] Thom VYF129722B: Hank got through to Mazera and he was at the airport (not the port). Anyway it’s all fine.
[15:05, 2/6/2026] Doris Novaland Tours: Oh, I am sorry for the inconvenience caused.
[18:57, 2/6/2026] Thom VYF129722B: No worries! Our guide here in Mombasa is wonderful! We thank you so much for the PERFECT van! Thank you, Doris!
[20:03, 2/6/2026] Doris Novaland Tours: Sounds nice, enjoy!
[20:04, 2/6/2026] Thom VYF129722B: Please give feedback that our guide today in Mombasa was WONDERFUL!!! Really really outstanding!!!!!
[20:53, 2/6/2026] Doris Novaland Tours: We appriciate all of you as well!
[21:31, 2/7/2026] Doris Novaland Tours: Hi Thom, how about the Safari tour?
[21:34, 2/7/2026] Thom VYF129722B: It’s fantastic!!!!!! Our guide / driver is OUTSTANDING!!!!!!!!! He really knows what he’s doing!!! A++++++!!!! Thank you!!!!!!!
[10:05, 2/8/2026] Doris Novaland Tours: I am glad you are happy with them! Enjoy your free day and relax in hotel, I will email you a feedback link about tour service in a few days.
[10:29, 2/8/2026] Thom VYF129722B: Perfect! Thank you, Doris!
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Melody:5 | Outstanding travel consultant | |
| Private Tour Guides | Matthew Peh Singapore Jan 14 - 17, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Excellent tour guide |
| Hotels | Aloft Singapore Novena | Location: 4 Comfort: 4 | |
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 | ||
| Any Other Aspect | |||
| Overall Score of the Whole Package | 5 | ||
Thank you for your wonderful support as always. We had a very good Aurora view and hunting thank to Xin and his team. They do Aurora hunting in a professional way and we joined a group of 20+ Chinese tourists.. it was the best and satisfying experience.
Thank you. As a loyal customer of Novaland, I would appreciate if you could consider this team as Professional Aurora hunters, especially for Chinese tourists.. what’s impressive is that they do take professional photography as part of the package.
We are very thankful to you for introducing this team to us in Lapland. The Guides in Finland were exceptionally good.
Best regards
Sri
Hi Zora, we just finished with Mr.See, he was fantastic, saw much more than expected. He was great about giving us history lessons too. We love Singapore! Thank you so much.
The entire family is so happy !
All the guides were very good. Masako was the only one good, as her English was a bit hard to understand; and the rest were excellent!!
With especial mention and thanks for their great character and kindness to Yuki, and Kenny.
And of course to you Helen I am very greatful with Novaland Tours with you representing them. The entire family was impressed on the outstanding planning and your professionalism. We felt you were part of this trip all the time. Amazing.
