Novaland Tours is an amazing tour agency. This agency is great regarding professionalism, planning, price, trustworthy, best options, great administrators personnel, and the tour guides are the simply best.
100% reccomended.
Josh Weiss here.
We are back home and my wife and I would like to thank you for your help. Visiting Japan was a wonderful experience and your help was invaluable.
Best,
Josh
NLT-251006-CJ140088
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Cindy:5 | the highest level of customer service, Cindy work almost 12 hours a day to find a solution to every issue | |
| Private Tour Guides | Nobuaki Nagata Kyoto Oct 14 - 15, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | professional, highly knowledgeable |
| Yoshiko YOSHIDA Osaka Oct 18,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | we had a great and enjoyable day with Yoshiko in Osaka | |
| Hiroko Honda Hiroshima Oct 16 - 17, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Ms. Honda with her knowledge helped us learn and understand how important is Hiroshima | |
| Motoki Watanabe Tokyo Oct 07,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | great personality, went out of his way to help with everything | |
| Motoki Watanabe Tokyo,Hakone Oct 9 - 13, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | great personality, went out of his way to help with everything | |
| Private Drivers and Cars | 5 | ||
| Hotels | Mitsui Garden Hotel Nihonbashi Premier | Location: 5 Comfort: 5 | beautiful hotel rooms a bit small |
| Laforet Hakone Gora Yunosumika | Location: 5 Comfort: 5 | ||
| Wisterian Life Club Verde no Mori | Location: 5 Comfort: 5 | ||
| Hotel Vischio Kyoto by GRANVIA | Location: 5 Comfort: 5 | ||
| HOTEL GRANVIA HIROSHIMA SOUTH GATE | Location: 5 Comfort: 5 | ||
| Osaka Excel Hotel Tokyu | Location: 5 Comfort: 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | the only thing I could pass is the tea ceremony | |
| Public Transportation | 5 | clean, safe, easy to find your way | |
| Pocket WIFI | 5 | a life sever | |
| Any Other Aspect | |||
| Overall Score of the Whole Package | 5 | perfectly designed for our needs | |
Missed Mt fuji but that's okay.
Please thank the all guides and drivers for me. All were good
The driver in osaka was really nice person.
Maybe kendo didn't have watsap, so didn't get yr tickets
But as guide he was gd.
NLT-251015-WC73324B
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Whitney:5 | ||
| Private Tour Guides | Mr. Chas Yip Hong Kong Oct 15 - 19, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | |
| Private Drivers and Cars | 5 | ||
| Hotels | Cordis, Hong Kong | Location: 5 Comfort: 5 | |
| Sights or Activities | Worthiness of Visit: 4 Meet Your Interests: 4 Too Tight or Too Loose: 4 | ||
| Any Other Aspect | |||
| Overall Score of the Whole Package | 4 | ||
NLT-251012-MJ107081
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Melody:5 | Always available when needed | |
| Private Tour Guides | Yahiro Ishii Tokyo Oct 13 - 14, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | |
| KENDO HAMADE Kyoto,Osaka Oct 15 - 16, 2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | ||
| Morio Wakita Kyoto,Osaka Oct 17,2025 | Command of English: 4 Knowledge of Subjects: 4 Ability of Explain: 4 Attitude: 5 Flexibility: 5 | ||
| Private Drivers and Cars | 5 | ||
| Hotels | DEL style Osaka-shinsaibashi by Daiwa Roynet Hotel | Location: 5 Comfort: 5 | comfortable |
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: | was generally good,except tokyo gyoen park was closed. tickets for entrances in osaka/kyoto were received a bit late | |
| Public Transportation | 5 | ||
| Pocket WIFI | 5 | ||
| Any Other Aspect | Melody was always contactable and attended to any problems that arose. Guides were good . satisfied with the arrangements. | ||
| Overall Score of the Whole Package | 5 | ||
I wrote the following at Tripadvisor but I couldn't find it under testimonials:
My wife and I just got back from the 9 day Japan tour with Novaland Tours and it was amazing! Our flight was a bit early arriving at the airport and we waited at the Haneda Airport for our ride to our hotel. Our driver was very helpful and drove us to our hotel much earlier than the check in time. We were very appreciative at the Miyako hotel for their assistance and great hospitality. To our surprise, they checked us in much earlier than the usual check in time. The room was small but good enough for 2 people. As a matter of fact, we had a king size bed. Miyako hotel is very clean and great location. Walking distance to 3 train substations.
On our first day, it was a beautiful day. Tokyo was fun, and our guide, Yoshi did a great job showing us all the main attractions in our itinerary in Tokyo. The day trip to Mt. Fuji and Lake Kawaguchi was raining. We did not see Mt. Fuji. Kyoto was exactly what we pictured, with all the beautiful temples and the Nara area. We love the many deers roaming around. We loved just walking around and soaking it all in.
What I really appreciated was the flexibility. Our guides were helpful, knowledgeable and supportive. Kudos to Yoshie, Somie and Hiroko, our tour guides in Tokyo, Nara, Kyoto and Osaka. They let us spend extra time resting from long walk. It felt less like a rigid tour and more like traveling with friends. Having a private tour for just for me and my wife was a big benefit. Our hotel in Kyoto, Sequence Kyoto, is also very nice and a bigger room. Very nice location, very near train station.
Everything was handled professionally, from the tour schedule, itinerary, hotels to the transport and tour guides. Grace, our main tour consultant was very helpful and available for all our enquiries. It was a fantastic experience and I would recommend it 100%, especially if you're a first-timer to Japan and want to see the best of Japan without travel headaches.
Antonio and Bernadeth
Manila, Philippines
Oct 2025 • Family
For touring Kyoto and Osaka we chose Novaland Tours and it was a great choice. From the initial inquiry with Joanna, to planning activities, communicating with our tour guides (Taku and Zumi) and driver (Torii), the service and organization of the tour was top-notch. Novaland tailored the tour to our likes and interests, offering great suggestions along the way. We were very happy with the knowledge, patience and flexibility of our tour guides. Our itinerary was carried out as scheduled.
Definitely would recommend Novaland Tours to anyone visiting Japan.
We’re just on our way back from Kadikoy to the hotel. We had a great tour guide in Istanbul and having a great time!
Thank you for the update!
BT