I just wanted to let you know that you provided exceptional service all throughout our trip.
All our guides went above and beyond. Each one of them took excellent care of us.
Thank you so much for your generosity, thoughtfulness and patience.
Dear Pearly,
Overall, our trip was pretty good other than the rainy day here and there that got the weather a little too cold for us to enjoy. Your guides are all very professional and accommodating.
We look forward to planning our next visit to Japan, perhaps Tokyo and Kyoto this time for Autumn.
Thank you
Jacqueline
Dear whitney,
Thank you very much. Everything worked well and we enjoyed a trip a lot. Thank you very much for the organisation and great service.
Thanks Doris for all the arrangements. We enjoyed the tour.
Rgds
Ramachandran
The history, sights, food, and the shopping- OMG the shopping.
Guides were always on time and filled with knowledge and recommendations.
What I would say is because Japan is so huge and there is so much to see, try not to pack too many things per day as that can be exhausting. When they recommended comfortable shoes, they meant it.
If there were any hiccups-Helen was always quickly responsive and with helpful solutions. She IS the BEST!
Can’t say enough good things about Novaland tours and Helen in particular! From fine tuning the bookings and tailoring it to needs of 35 people, booking fine hotels in all the places in Kyushu , reservation for lunches and dinners, transporting luggage’s , reservations on Shinkansen for all 35 to booking taxi shuttles from the bus stop in TAKACHIHO. .. EXEMPLARY SERVICE!
The guide Michiko San and driver Murata San were fabulous too! Michiko was there to help 24/7 with every need and trying to smoothen out everything! She had a great sense of humor and a lovely singing voice too!
Murata Yoshinara, our driver went beyond his job , loading and unloading our luggage, driving us to places with ease in the small winding roads and stopping for photo shots !
All in all I recommend Novaland tours, Helen and Michiko highly ! They can do tours for a couple, 4 or 35! And they can do it in any part of Japan !
Kyushu was and is too awesome!
Adriana said the group had a great time and really liked Jino, he walked slowly with the clients and had empathy for them.
The whole day has exceeded the guests’ expectations. Jino is an asset to the tour.
Thanks again for organising a day trip for our group.
Kind regards,
Pam Norseeda
How are you?
Just wanted to take a moment to say . Thank u , thank u , thank u !
The service provided by you and Novaland tours was simply superb !
The easy communication, set up and adjustments were all praiseworthy!
The Shinkansen tics, the guide Michiko San, the driver Murata San were all so good
Michiko San was very friendly, efficient and helpful and so was the driver !
All in all a fantastic experience and will certainly recommend you to all!
We plan on visiting as a couple again in the near future and will definitely be using Novaland !
Thx again !
all good...but it rained about 3pm, thus having to cut short the visit at the final village area
appreciate all the help and we had a good time too regardless