Thanks for your support.
Mr. Ota is very nice , professional and kind person.
Dog sledding team also very good people, kind .
We had good day .
Thanks to you and Mr.Ota , making our trip memorable .
Thanks
Kotesh
First we wanted to thank you for the great trip we had in China! We had zero problems with the trip and everything went smoothly.
However, we did want to share a specific experience that disturbed our last part of the trip - our guide in Beijing (Tom). We had two full days in Beijing with Tom and everything was going according to plan. On the second day of the trip (13/2/2018) he informed us that we have a relatively short schedule and that we are expected to finish at about 1:30 PM. We asked Tom about touring the Hutong and he mentioned that it would be with an additional cost since it is not part of the original tour plan (which we understood and was OK with us) and we told him that we need to discuss it before we decide.
During the day - we decided that we would prefer spending the afternoon on our own and let Tom know that we would go independently to the Hutong, and asked if the driver could place us there at the end of the tour (1:30 PM). Once he understood that we would not like to hire him to spend the afternoon with us - he became very angry with us, started walking very very fast and ahead of us (we were still on our original tour plan for the day and we had to walk very fast to keep up with him!) and if we dared to ask a question he would interrupt us in the middle and answer very fast and angrily.
This behavior remained until the end of the day and was very very unprofessional of him in our opinion.
We are not required to hire him for the rest of our time in Beijing and the fact that he behaved so rudely to us was very not pleasant (especially for my parents who are over 60 and did not understand why he is being so rude). He did ask the driver to take us to Hutong instead of the hotel as we requested but he gave us a very bad feeling since the moment we said we would tour the area alone.
The following day he picked us to the airport from the hotel and again - he was very silent, spoke with the driver in Chinese throughout the whole way to the airport and still behaved as if he was angry. Even when we gave him a tip at the end -- he did not say anything! Not even thank you.
I am writing this to you because I know (from this trip and our previous trip with you to South Korea) that you are a premium company that only works with the best, and we felt that you would like to know what happened with him. It was very not pleasant for me and my parents, and we felt it was very unprofessional of him.
Having said that - we had a great trip and we thank you for organizing it for us.
Best regards,
--Gal
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy was very friendly and helpful. We asked a lot of questions and made many changes to the itinerary and she happily assisted. She always replied promptly | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | Nori was the most experienced and knowledgable | |
Ability of Explain | 5 |
| |
Attitude | 5 | All our guides were very friendly, helpful and happy to answer any questions | |
Flexibility | 5 | We occasionally varied our plans and the guides were happy to assist | |
Drivers and Cars | 4 | The bus from Tokyo to Hakone was a little small because we had all our luggage that leg. Also Kyoto to Osaka and Osaka to airport were tight with luggage. | |
Sights or Activities | Worthiness of Visit | 5 | Good mix of historical, cultural and interesting sights for the group from teenagers to adults |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Good itinerary, not too rushed or busy | |
Meals | 5 | All restaurants were very nice and delicious food. Good variety too. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Train from Hakone to Kyoto was comfortable. | |
Any Other Aspect |
| The bus driver collecting us at Kyoto station did not have a name card, just tour booking number so hard to find | |
Overall Score of the Whole Package | 5 |
| |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Cindy was very friendly and helpful. We asked a lot of questions and made many changes to the itinerary and she happily assisted. She always replied promptly | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 | Nori was the most experienced and knowledgable | |
Ability of Explain | 5 |
| |
Attitude | 5 | All our guides were very friendly, helpful and happy to answer any questions | |
Flexibility | 5 | We occasionally varied our plans and the guides were happy to assist | |
Drivers and Cars | 4 | The bus from Tokyo to Hakone was a little small because we had all our luggage that leg. Also Kyoto to Osaka and Osaka to airport were tight with luggage. | |
Sights or Activities | Worthiness of Visit | 5 | Good mix of historical, cultural and interesting sights for the group from teenagers to adults |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Good itinerary, not too rushed or busy | |
Meals | 5 | All restaurants were very nice and delicious food. Good variety too. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Train from Hakone to Kyoto was comfortable. | |
Any Other Aspect |
| The bus driver collecting us at Kyoto station did not have a name card, just tour booking number so hard to find | |
Overall Score of the Whole Package | 5 |
| |
It’s been wonderful so far. A lot of different and new experiences. Thank you so much for arranging everything.
Yes the WiFi is helping us. The hotel is better located than the Toyoko inn but I think Park Hotel was more convenient because of its location and where Sunrise tours operates. But it’s a good way of exploring the different transportation systems here. We’re just heading back to our hotel and we’ll check the JR passes with the concierge. I will let you know if we’ve got the passes. Thank you for The heads up!
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English |
| No tour guide |
Knowledge of Subjects |
| No tour guide | |
Ability of Explain |
| No tour guide | |
Attitude |
| No tour guide | |
Flexibility |
| No tour guide | |
Drivers and Cars | 5 | Car was nice. Driver was polite. | |
Hotels | Location |
| Not applicable |
Comfort |
| Not applicable | |
Sights or Activities | Worthiness of Visit |
| Not applicable |
Meet Your Interests? | 4 | It was foggy but it’s okay | |
Too Tight or Too Loose? |
| Not applicable | |
Meals |
| Driver suggested very nice restaurant though a little pricey | |
Public Transportation (train, flight, cruise, etc.) |
|
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
|
| |
Today’s tour guide named Ayumi was great, she showed us around and was very good in showing us Tokyo. My children enjoyed wearing the Kimono and walking around town with it. There was too much walking but it was great! We run out of time going to Tokyo Metropolitan observatory. Will do this tomorrow and see the Skytree tower as well on our own.
There’s so much to do today but since we were all tired we decided to end the day.
Today was great - and I say thank you for pairing us with such wonderful tour guide. Hope the next one is equally good or better ![</section>
</hgroup>
<hgroup class=]()
NLT-180110-JJ82627
[Jan 17, 2018, from Switzerland]
NLT-180109-EJ85401
[Jan 16, 2018, from Australia]
NLT-180101-FJ90374
[Jan 15, 2018, from America]
Once again- It was so nice to meet you and thanks so much for your service during our memorable trip to japan.
Angie Sie
NLT-180103-MJ91857
[Jan 15, 2018]
NLT-171224-FJ87870
[Jan 9, 2018]
1/2/2018
Ms. Toshie kanda(名古屋导游) is very very kind n best tour guide. wish we have her all the time.
she really good. she already in front of our train when we arrive.
Also mr ma(大阪送站司机) our driver that u pick for us , we love him so much. he company us until inside osaka station, and he even help us where we have to get in. my mother even said that why dont we use mr ma all the time。
1/9/2018
we arrive. thank u alice for your assist. you make our holiday wonderfull. we really lucky for have you to help us. best tour guide not taoshi, but you alice,thank u
NLT-171229-EJ90770
[Jan 9, 2018]
Hi Emma,
NLT-171225-CJ90404
[Jan 4, 2018, from Canada]
NLT-171225-EI88749
[Jan 4, 2018]
Our tour guide Aimee was totally great and we definitely enjoyed our tour. The driver was also great. Will continue to use Novaland for our future tours!
NLT-171224-ZJ82885
[Jan 3, 2018, from America]
Hi Lynee, Happy New Year!
Quick Qestions
Hi Lily,
I filled gave marks in the form below.Thank you very much!
Wish you all the best.
With best regards,
Svitlana Zagorodniuk
Your satisfactory toour services is always our top priorities. There are always improvements for usto get better and better. Would you do me a favor to fill in the formand give marks?
1=poor, 2=fair,3=good,4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Hi Emma
Yes we had a great time in Sapporo. Both guides very good. Hiro Hattori is very experienced and knowledgeable and very accommodating for our 3 families. We liked him as much as Jay (from Tokyo tour).
Yes we returned wifi package on the 12th.
Thanks for organising the tours for us!
Hi Miho- Thank you so much for such a wonderful tour day of Tokyo.
We left for Nozawa Onsen on that Wednesday evening on the Shinkansen and had the unusual experience of the train being about 12 minutes late!! We missed our timed bus from the Iiyama train station to Nozawa Onsen so we had to wait for the next bus.
The snow, food, and hot springs in Nozawa were mesmerizing! It snowed heavily on that Thursday which made for a powder packed Friday of snowboarding. The final day of our trip we went to the Monkey Park in the morning and then headed back to Tokyo and enjoyed the weekend pedestrian time in the Ginza and had a quick dinner at the fish market. Our return flight included a 7 hour stopover in Honolulu as well so we were quite tired by the time we made it back to L.A. at around midnight Saturday!!
Once again- It was so nice to meet you and thanks so much for your service during our memorable trip to japan.
Angie Sie
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Highly recommended | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 | Everything was well explained | |
Attitude | 5 |
| |
Flexibility | 4 |
| |
Drivers and Cars |
|
| |
Hotels | Location |
|
|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) |
|
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | It was a pleasant experience; my boss really enjoyed the snow. Novaland is highly recommended their professionalism and doing their best to meet our requirements. | |
Ms. Toshie kanda(名古屋导游) is very very kind n best tour guide. wish we have her all the time.
she really good. she already in front of our train when we arrive.
Also mr ma(大阪送站司机) our driver that u pick for us , we love him so much. he company us until inside osaka station, and he even help us where we have to get in. my mother even said that why dont we use mr ma all the time。
1/9/2018
we arrive. thank u alice for your assist. you make our holiday wonderfull. we really lucky for have you to help us. best tour guide not taoshi, but you alice,thank u
Happy new year! Royce and I just back from our trip in Japan yesterday.
Thanks to you, we had an amazing time and experience this trip.
I would like to properly thank you for being so helpful and patient in helping us plan this trip.
If it's possible please help us send a thank you message to Ms. Junko, our bus tour guide from Sunrise Tour on the 29th,
and Mr. Tanaka, our private tour guide on the 30th of December.
Ms. Junko was very friendly and pleasant all the way through, while Mr. Tanaka was extremely knowledgable and kind.
Thank you once again, and hope you are having a great start to 2018.
Pom
Hi Cindy,
We are back from Japan last night and it was a great trip!
Both tour guides were very helpful and pleasant to be with. Initially I thought there would be Japanese local tour guides like in Korea, India and Thailand but wasn't aware they were both Chinese guides. Nonetheless, they both provided excellent service.
Regards,
Dawn
Sent from my iPhone
Sent from my iPhone
We arrived in LA safely yesterday.
Our trip was great except the weather was not in our favor in those 2 days. But at least we did the kimono dress up in Kyoto and of course stay in Ryokan was our highlight of the trip. I wish I had more time to explore in Takayama, it’s a beautiful little town. We arrived late due to snow storm, there was a truck stuck in the highway and there was car accident, so it was delay more than 2hour. And that was so scary because the snow was so heavy once we stop then our van got stuck also. Well, at least we were safe reach our hotel.
Thank you for the lunch in Kyoto, we really appreciate it.
One thing that I need to tell you, the guide Noriko was ok, until we arrive in Shikarawago, because the snow was so heavy, I don’t think she experienced it before. So she has no plan B. We want to go to observatory to see the village but of course we didn’t want our driver to take his car, we were scare if the car got stuck in the snow.
So we ask Noriko if there are taxis or shuttles to take us to observatory and Noriko didn’t know, we had to walk with her looking for information, found out there is no taxis but there is a shuttle, so we have to walk back to the shuttles, we wasted at least an hour because by then it was long lines for the shuttles.
That’s our only complain, we wish we can stay longer at the observatory, not too rush.
I think because she is older that’s why she is not as quick as a younger guide. My family from Indonesia get a younger guide, and they are very pleased. They got to try different meal in each cities because the guide is very knowledgeable.
One more thing, you said that we are going to get memory flash photo? What do you mean by that? Did you put it inside the gift bag?
Once again thank you for everything. It was a memorable trip beside the storm.
Devi