NLT-150107-EK38416 [Jan 23, 2019]
Hi Emma, I had so many great times during our trip in Korea, not only because of the beautiful places & sceneries we visited, but also because of the hospitality of our tour guides, the comfort hotels, and many more. The arranged schedule was quite tight, almost everyday we had to start at 9 AM and came back to hotel at 7 PM. For some of my friends it was exhausted (the very cold weather also quite draining), but overall it was fun and we could see many great places & experienced many korean culinaries. Mr. Young is the best tour guide I have had, so far. We had lost 3 suitcases at the time we arrived in Incheon, and he helped us to get the suitcases in a short time. He also took care all of our needs even though it was not really his job to do. Mr. Victor also gave us great services while in Jeju. Among 3 hotels we have stayed, I mostly like our hotel in Busan Toyoko Inn. The room was not so big, but it was clean and neat. Also near to the beach. Personally, I am grateful to have selected Novaland Tours, and will not think twice to use your services again for my next trip. Hopefully with an even more better price. Thanks Emma! Have a nice day. Regards, Ester Agustina Tampubolon
NLT-150101-DK54114 [Jan 1, 1970]
Hi Siva, Its was a wonderfull trip that arranged by you. I am very pleased and thankful to you even we arrange it at very last minute. Its was very pleasant trip and we feel very safe and secured. I just touch down last nite and even just got up this morning at 11 am after have tired journey but have a wonderdull one. Our driver cum tour guide which is Mr Lee was giving wonderfull service even though we are like "old lady walking". He also suggest a lot of place that recemonded to go according to our budget. Tour guide at Jeju Island also very friendly and nice person. Also speak English well. I really thankful to you for arrange this trip for me even at very limited time consume. I definately will recommend and use your tour for our future trip. Regard Siti
NLT-141229-YK51234 [Jan 23, 2019]
Hi Joanna, First of all, My sincere thanks to the wonderful arrangement you have done for my recent trip. Five star accreditation for Mr.Young. We enjoy every single moment of our trip in Korea. Will definitely recommend Novaland tours to my friends and family. Thanks Best Regards, Jerry
NLT-141227-MK53409 [Jan 1, 1970]
The trip has been great. Planning was well too. Our tour guides were helpful along the way and I'm very happy about it. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. - Tour guides and drivers were all satisfying. - Only downfall was the ski tour in which the payment for our ski gear was not included and only informed after the ski trip. - Information on what is provided for the ski trip also wasn't clear as it mentioned ski gear but the guide was mentioning that the gear did not include rental for ski top and bottom. 2. Where can we improve to be better and stronger? - Communication with travellers - Apparently on the last day, our pickup to the airport came earlier but we were not told about the timing. 3. Any other valuable comments, travel experience and happy moments you may have. - Thanks Melody and Novaland team for making this trip to Korea a memorable one. Will look forward to booking other holidays with you.
NLT-141226-MK53469 [Jan 23, 2019]
Well, the trip was an awesome one. Mr Young was a great driver and tour guide. He understand our needs. He had been patient with my son who always vomitted cos he had motion sickness where he couldnt stand sitting too long in a vehicle. Young was friendly and love to play with my children. Now my children is missing him. Young could easily adjust himself with us. We feel like a family. Arrangement by you was great too. Since its a customised tour, im happy with my schdule and itinerary. We did skip few places cos we were too tired and this also helped Young to rest too. On our last day, I wanted to go and grab some stuff at Hard Rock Cafe Seoul and thanks to Young for driving all the way from Namsan to Lotte Mall and back to Itaewon just for Muslim Halal Food. We got to eat Halal food at Itawon for few times! My choice of accomodation, Pinelog resort and Sims winter cabin were AWESOME! My children love the Sim Winter cabin cos its surrounded by snow and they enjoyed playing with the snow. And yes Stay in Gam too was a good one. We have no problem with the accomodations. The only problem but not really a problem is when Young unable to follow us all the way thru. On one of the days, he got to go back for military Reservist. Therefor he send another driver name Brian to bring us to Everland and back to Seoul. He speaks little English and he got lost when finding for Stay in Gam. Luckily all of us remember the way to the hotel so we actually guided him. Haha! On our last day, Young had to be back at 5.30pm, so again he sent another driver name Ho to drive us for dinner and back to the airport. The only thing we disappointed was Ho actually dropped us at the side of the road outside the airport, and worst he did not assist us with the luggages. We had to bring all out from the mpv by ourselves and walked to the airport! And just imagine, that night was the coldest among our stay there. Hmmm.. all i can say is that Ho was not helpful and friendly. Overall everything was great! Me and my family would like to thank you and your team for the trip. Young is a great guy indeed!
NLT-141225-CK36670 [Jan 1, 1970]
Hi Cindy, Happy New Year, hope everything is well with you. I am just settling down back to study now, so I will give the feedback: My parents and I are overall very satisfied with the service throughout our tour. Especially with our tour guide Helen and the driver Mr Choi in Busan. They were super helpful, fun and friendly, we would love to have them again when we visit Busan again next time. The Sunbee hotel was great, we love it. It was spacious and comfortable, the people there were also super friendly and accommodating to our requests. Nevertheless, the hotel in Busan is pretty bad. It was really small, even for 2 people in a room, the bed was not that comfortable as well. The only good thing was it was clean and good location (located near to local restaurants and market). The only thing was we went to a bit of panic during our KTX ride from Seoul to Busan. We only got our ticket in photos, from the tour guide in Seoul (Yoomi) who contacted the office regarding the ticket. When we reached Seoul station and asked if it was OK to get on the train with the captured ticket images, they said no which caused us to panic. The information staffs in Seoul station was totally unhelpful with saying no can do to us. So we went to the ticketing, luckily one of the ticketing sales lady was really kind and contacted Mr Jacky regarding our tickets and re-printed them for us. So, if it can be arranged for us before the KTX trip, that would be great. I think that's the only thing to improve, other than that it was really satisfactory. I will give a review in tripadvisor for you as well when I have time, so please bear with me, I am really slow in updating this kind of thing. ^^; We are planning to have a trip to Japan next, though we are still not sure when to go. If you can recommend us a perfect time, maybe during autumn time (October?). We are interested to visit Kyoto and Kyushu. Thank you very much Cindy for arranging this tour. You have been excellent and very helpful throughout =) Have a nice day Regards, Metta
NLT-141224-LJ52312 [Jan 1, 1970]
Dear Lilian, Happy New Year ! Thank you for helping us to arrange this family trip. We have spent an amazing time together as a family since this is the first time everyone is present from my family and gives us a lasting memory for the rest of our lives. Such time together is rare and precious for all of us. All of us just LOVE to visit Japan. Generally the tour is excellent, I like the size of the Bus with its good leg space. The tour guide is generally helpful, but the 1st tourguide we had, forgot his name since i dont communicate with him directly, the one that guided us in osaka needs to improve on his showmanship. As he did not explain anything about the city,and read everything from the paper and remained quiet for most of the time. Frankly we were very disappointed with him but fortunately the second tourguide ,the lady is excellent, as she prepared well to explain to us in details with her story about japan and the city we visited.The other tourguides are acceptable though not excellent. Actually i compared with tourguides in China, experienced quite a number of Chinese tourguides, Japanese tourguides lack something, perhaps the way they communicate, correct me if i am wrong,I still prefer Chinese tourguides in China.. Compliments to your counterparts in China. The driver who started with us is excellent as he tried to accommodate to our different needs. Food wise is generally good, we love japanese food, except the portion is quite small so the juniors are still feeling hungry after lunch.. Overall we are satisfied with your service, maybe my brother and sisters could give other feedback. Thanks for your everything, we will contact you in future should we need your service in other great destinations, All the best for 2015 Warmest Regards, Francesca
NLT-141224-EK52610 [Jan 23, 2019]
Emma, I've just arrived back in Malaysia after a 5-days visit to Seoul, Korea. My family and I are very happy and satisfied with the hospitality and commitment that been provided by your tour guide, Mr Young. He was very resourceful and patience with us. Five days seems too short for us. If I plan to return to Seoul for another visit I'll surely seek Mr Young to be our tour guide, not to forget Novaland Tours. Regards, Ramli
NLT-141224-EJ52089 [Jan 1, 1970,  from Australia]
Hi Emma, I think my client are busy and also the husband was sick the last 3 days before they finished the tour. And she message me the last day before they depart from osaka, he was admitted to the hospital with the tour guide As i know from the whats app she send during the tour they were happy. Thanks anyway for your service to my client. Kindly regards, Esther
NLT-141223-LJ52918 [Jan 1, 1970,  from America]
Hi Lilian, I received it.. thank you. From a feedback perspective: 1. I wasn't sure why we had different tour guides within each city. It would have helped if they were the same. On the first day of the tour, the person wasn't really ideal as a guide as the tour guide barely shared the city knowledge as compared to the 2nd tour guide. We reduced some of the visits on the first day as we didn't have enough time but things like Gion area would have been a better suggestion than the tea ceremony. The palace too was closed and it would have been great to know that earlier and then re-route to a different day instead. In Tokyo, the guides were able to adapt to what we want and it would have been helpful to know the following: checks to the imperial palace entrance cold have been vetted prior so that we don't have to miss it not knowing that mt Fuji was probably not a feasible option as we could not go up, we re-routed to the city so we didn't go there. My son and I also had a cold so not sure if the costs weren't offsetted with something else. on the day of departure, my sister commented that the driver sending them in the morning drove way to fast and he was fairly sleepy. Hope this helps..
NLT-141222-TK51520 [Jan 1, 1970]
1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Overall arrangement was fine. The driver and tour guide is very very friendly i'm happy with the services rendered to me and my family. 2. Where can we improve to be better and stronger? To be honest not sure as my family and I had a good time. 3. Any other valuable comments, travel experience and happy moments you may have. Overall travel experience was great and my family and I would like to thanks all involved for making it an enjoyable experience for me and my family.
NLT-141221-TK53710 [Jan 1, 1970]
Hi Tina, Thanks for this note. Sorry for the late reply. We only returned from Jeju Dec 28, and was busy with other things unable to reply your email until now. We would like to put on record our sincere appreciation and thanks to your company, for an excellent service from our guide, Helen Kim and the three drivers who picked us up. They were friendly, helpful and most important, flexible as requested. Ms Kim was particularly helpful and good in making adjustments when we needed it, especially since we had an elderly person with us. We are satisfied with the level of service and assistance given to us, and will be happy to recommend to our friends if they plan to visit Korea or any of the countries Novaland operate it. Thank you and best regards
NLT-141219-MK38584 [Jan 1, 1970]
The tour is great. We really enjoy it. The tour guides, Mr David and Mrs Kim is great. However, my cousin would like to complaint the last tour guide miss Susan, who lead us to the airport didn't serve us well. We suffered losses on the tax refund especially my cousin who bought a lot of cosmetics due to wrong information from the tour guide. Her attitude is not friendly too. The others was good and I will recommend friends and relatives to your company but please no miss Susan.
NLT-141219-FK50683 [Jan 23, 2019,  from United Kingdom]

NLT-141219-CK38720 [Jan 1, 1970]
Hi Cindy, We were very satisfied with the tour and the tour itinerary you gave us. John was very patient especially since we had plenty of children with us and he had to make sure everybody was together as a group. Meals were very good too but could have been more diverse. Overall we have nothing to complain about. Everything went well and thank you to Novaland for making our dream vacation a reality! Thank you Cindy, thank you to John and to our driver for keeping us safe! Happy New year, Tina
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