Hi Siva
Sorry it has taken awhile forus to give you some feedback.
We were extremely pleased withour tour and for the service you offered us.
All the tours were run veryprofessionally and the tour guides were excellent.
We thoroughly enjoyed our tripand are thinking of returning to Japan at some stage, in which case we wouldhave no hesitation in contacting you to help with our arrangements.
We also would recommend you tofriends who might be travelling to Japan.
Once again your promptresponse to emails and advising us of any changes was much appreciated.
Kind Regards
Rosalind and James Smith
Good morning, Melody. Everything is good. Arrived in Manila already.
Thank you for trying to get some refund for our change in plans on our trip. We really appreciated all of your efforts before & during our trip. For me personally all my dealings with you were positive & I would certainly recommend you to any friends & family for travel plans. I will encourage all my siblings to give you their feedback on all the tours we had since you rely on feedback to improve or change for future business. Since we only returned on Sunday & it takes a little time to readjust to our daily lives after over a month away, please be patient.
Thanks again on our behalf,
Genevieve Fong
Hi Nick,
Yes we enjoyed the trip.
Toshi is very kind tour guide.
Thanks,
Kristine
Hi Cindy
Thank you very much
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Michelle was very helpful and friendly | |
Tour Guides | Command of English | 5 | |
Knowledge of Subjects | 5 | ||
Ability of Explain | 5 | ||
Attitude | 5 | ||
Flexibility | 5 | ||
Drivers and Cars | |||
Hotels | Location | ||
Comfort | |||
Sights or Activities | Worthiness of Visit | 5 | |
Meet Your Interests? | 5 | ||
Too Tight or Too Loose? | 5 | ||
Meals | 5 | ||
Public Transportation (train, flight, cruise, etc.) | |||
Any Other Aspect | |||
Overall Score of the Whole Package | 5 | ||
best regards
Hi Siva,
here a little review to my trip to Japan.
First of all.
It was really nice tour. You've made my travelling very easy with the provided linetary and online app.
The hotels were all nice and clean and in a good location. Also most of time very close to the meeting points. Especially in Kyoto.
The best two tours I've made was the Mt. Fuji and Hakone Tour and the Kyoto Sagano Bamboo Grove & Arashiyama Walking Tour.
All of the Tour Guides were very nice and well informed.
I had a great time.
You did a fantastic job. Especially that you've took even care while I was travelling with all the informations you've gave me.
Thank you for everything.
Best regards.
Andi
Hi Cindy,
We just wanted to send you a quick note thanking you for organizing this tour for us. Everything was wonderful, so organized and we had a great time!
Jess
Good news all the way around .
The tour has been excellent, so far.
I can not say enough great things!
Thank you so much !
We are presentlyin Boracay.
This iswonderful!
Hotel Sole il is outstanding.
They also gaveus an upgrade, so we are in suite!
HotelHenry in Manila is faboulous, as well.
Really love it!
Hi Emma!
We are at the Bohol Beach Club.
What a fantastic place!
Today we went on a private cruise boat,
The food was delicious and too much!
There was a young man singing!
The tour guide was excellent,
The whole day was outstanding!
Yesterday we were in Cebu, again the guide, Grace was outstanding!
I can't say enough good things.
This by far has been the best trip you and Novaland has put together.
I don't have the works to decibels how perfect it has been!
Thank you!!
Carol
Alice we had an excellent day in the accident villages with a great guide.
We are definitely disappointed with thehotel in Nagoya. It is not 4 star for money have paid.could not eat the breakfast. Also we had problem in Hakone. you did let us know that there was a 3 day holidays.we could not get of Hakone and nor could we train to Nagoya and had to stand since All the seats had gone. We paid a lot money for this trip.
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Mr. Tanaka is a brilliant guide
Thank you for your timely email.
Our vacation has been wonderful so far. The tours that you’ve arranged have been great especially the Kyoto/Nara and Mount Fuji/Hakone. So, many thanks, once again.
Best wishes.
Thumilan
Thus far the trip has been good with theattractions we've been to. We all fine it very interesting. However, the hotel in Beijing was average as we were in on the ninthfloor and the aircon systems doesn't work due to government regulations? Thishas meant the room were very hot in the evening for the whole group. This madelooking after our baby daughter extremely difficult as her current skinrequires us to keep her cool.
The tour guide in Beijing has beenaccommodating on most occasions, but we were all very disappointed when specially requested tonot go to any silk, pearl, jade factories/shop and thus far have taken us totwo such locations wasting our valuable time.
Could you please ensure and tell theremaining tour guide in the remaining cities that we do not want to go to theseplaces as we have already been before, and experience is not enjoyable. Thanks.
Thank you for organising everything.
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We are fine with hotel now. Managed to geta mechanical fan to cool the room. So don't worry about it.
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The tour was pleasant today, the threewheel vehicle was great experience and everything went as according to the itinerary.
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Thanks for kindly preparing the localspecialty hot pot at Lejiang tonight. The whole group was very appreciateand enjoy the meal. Holly He has been a great tour guide for this section ofthe tour.
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Trip in Kunming was good and the hotel inKunming was good. Lejiang hotel was great, Dali was average at best due to someproblems with the toilet.
09-30:
Hello Alice – we are having a great time. And are enjoying the tours. In particular, our guide Yoshi in Nagasaki was wonderful.
10-03:
Alice - we did our tour yesterday. Ourguide was great and he had to wait over 2 hours for us to clear immigrationbefore we could get to him.
The public transportation was fine - oneperson did not leave the ship at all because of all the touring we had alreadydone. The other person who had problems walking only did part of the tour andtook a taxi back. So it worked just fine.
Thank you.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Cindy was very quick to respond, patient to answer all questions and very understanding of our needs such as adjusting the tour sched last minute due to heavy rains forecasted on the original tour sched.
Tour Guides
Command of English
4
Tanaka can communicate and explain things well in english
Knowledge of Subjects
4
Tanaka knew a lot of information about the sites that we visited. It would be helpful also if he can recommend good local places to eat and buy souvenirs.
Ability of Explain
4
Tanaka was helpful and very willing to answer questions
Attitude
5
Tanaka was very kind, polite and accommodating
Flexibility
4
When the group was already tired walking, Tanaka was considerate enough to adjust the tour but still able to show the most important features/parts of the locations.
Drivers and Cars
4
The type of car should be included in the booking information. The car was comfortable enough but could be better.
Hotels
Location
N/a
N/a
Comfort
N/a
N/a
Sights or Activities
Worthiness of Visit
4
Meet Your Interests?
4
Too Tight or Too Loose?
4
Just okay
Meals
Tanaka recommended to go to a mall to have more food options but it would have been nicer if there was time to try more popular local restaurants in Kyoto.
Public Transportation (train, flight, cruise, etc.)
N/a
Any Other Aspect
Overall Score of the Whole Package
4
Great! Thank you. I will definitely take your offer the next time I travel.
Cheers
CC Kwan
If the Tour guide you provide for us in Hong Kong is this good we will be most happy and pleased.
We all had a great time in HK. The guide, Ms. Cecil Mak, was very considerate of us and did everything to make sure we had a top notch tour. I will write a positive trip advisor review later when I have better internet service.
I have completed a positive trip advisor review for the tour in Busan and it was accepted by Trip Advisor and published.
When I get home and have high speed internet services I will send you pictures. Thank you.
You are a great tour operator. We will always remember how we were very well treated and respected. If I ever come back to Asia, which I hope I will, I will contact you for guidance.
James and Pamela Wacaster, Lynn Parker, Ed and Pat Sutrick.
James and Pamela Wacaster, Lynn Parker, Ed and Pat Sutrick.