NLT-170419-CJ82108 [Jun 5, 2017]
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
 
 
Tour Guides
Command of English
 5
 
Knowledge of Subjects
 
Ability of Explain     
 
Attitude
 
Flexibility
 
Drivers and Cars
 
Hotels
Location
/n/a
/We just booked a tour not including lodging
Comfort
/n/a
/ but will try next time.
Sights or Activities
Worthiness of Visit
 5
 
Meet Your Interests?
 5
 
Too Tight or Too Loose?
 5
 
Meals
 n/a
We ate in restaurant of our choosing but guide directed us accordingly in which type of cuisine we wanted. He even gave us english translations to help us in the remaining of our trip.  
Public Transportation (train, flight, cruise, etc.)
 5
 
Any Other Aspect
 
 
Overall Score of the Whole Package
 5    
 Tour was incredible and very customized to our liking. Thank you
NLT-170513-MJ81756 [Jun 1, 2017]
hi melody,

sorry for the late reply. I was too busy preparing for my sons birthday and now I'm back to work. we never started our "planned tour" but japan is lovely and so as everyone who had helped us including you of course. I never felt so stressed  with my son getting sick and the entire hospital stay because everyone was really kind and helpful. Hotel Nikko was indeed a great choice. I don't know what  would have been if it wasn't for the very good staff who gave such a great effort just to make us comfortable even with the kind of situation we have.

I am sure we will come back again and I am even planning to go next to Korea. I will surely contact you for my next trip.


Thanks for everything!!
NLT-170512-CI83598 [May 29, 2017,  from Australia]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

 Cindy is very accommodating and patient, we had to change tour at last minute and she works very hard to accommodate to our requests at very limited timeframe. Her work ethic is commendable and she replies very quickly and efficiently.

Tour Guide # 1 HANOI,

SAPA,HALONG BAY

Command of English

3

 Mr Tang is extremely knowledgeable about war history, we had great experience learning about the Hmong’s traditional house and lifestyle when we visited their house; it was very humbling and enriching at the same time.

 

He was very accommodating and assisted my brother to obtain a simcard for mobile internet upon arrival and was very helpful in assisting us to check in at the airport on our transit from Hanoi-Saigon. We had a great experience at the Bac Ha market as well; he took us around the market and explained many things at the market including trying local delicacies.

 

Unfortunately, we found that he only explain basic information on a lot of other things when we go to other sightseeing places and was not very engaging. We used our own initiatives to search for nice restaurants offering Vietnamese/local delicacies from internet (tripadvisor) because recommendations were unsatisfactory. During visit to Hmong’s King’s Palace, he let us wander the palace ourselves without explaining much about the place and we found a corn-liquor stimulation shop at the back of the palace ourselves and had to look for him outside and get him to translate for us about what was going on – not sure if he was aware of this if we did not call him on it.

Knowledge of Subjects

2

Ability of Explain

3

Attitude

2

Flexibility

3

Tour Guide #2 SAIGON

Command of English

5

Dung was very friendly and knowledgeable and very accommodating host. His English was excellent. When he picked us up from the airport, he introduced himself and get to know the whole family. He gave us some hints and tips in regards to his city; how to bargain, how to cross the road, where to go to shop or eat – as our hotel was very close-by to the main attraction area. He was extremely helpful and assisted us to go to pharmacy and purchased antibiotic as my sister had food poisoning whilst onboard on the Dragon Legend Cruise in Ha Long Bay. He was flexible when we requested to drop off a take-away food for my sister who decided to rest at the hotel the following day and had to miss out on the Saigon’s Day Trip. We were very happy with his tour leadership during our short stay in Saigon.

Knowledge of Subjects

5

Ability of Explain

5

Attitude

5

Flexibility

5

Drivers and Cars

5

 Very skillful drivers.

Hotels

Location

5

 Impressed with the hotels; the Light Hotel in Hanoi had the best breakfast! On another note the Amazing hotel @ SAPA – hotel location and comfort was excellent but every night we can hear the loud music of the night-club nearby and some of our family members found it hard to go to sleep (might be a community problem more than anything else)

 

Comfort

5

Sights or Activities

Worthiness of Visit

4

 Very good overall, the timetable was requested by us – so we would not hold the organizer accountable. Hanoi tour was too tight – we were not able to see the temple as it was closed. Also, not aware that the Ho Chi Minh mausoleum is only open in the morning – it was closed too when we got there.

So, next time we will try to take on organizer’s advice and probably extend the length of the tour especially when travelling with our parents, could be a bit more leisurely.

Meet Your Interests?

4

Too Tight or Too Loose?

4

Meals

4

We found some good eats ourselves mostly from checking tripadvisor J

Public Transportation (train, flight, cruise, etc.)

4

Very good except Dragon Legend cruise; 1 family member had food poisoning (diarrhea and vomiting) and 2 family members had loose bowels (not as bad as the one family member) – but activities and service at the cruise were very good.

Any Other Aspect

 

 

Overall Score of the Whole Package

4

 Would love to go back and visit the rest of Vietnam cities J

NLT-170515-VJ82938 [May 26, 2017]

DearDoris,

 

Ihave filled up the form as below.

Ido not need the photo service.

 

Imust compliment your excellent service in order to meet my requirements.Actually your website is recommended by my colleague hence I decided to tryout. It has been a wonderful and memorable vacation for my family.

 

Thankyou very much again.

 

Regards,

RitaLim

 

 

1=poor, 2=fair,3=good,4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 4

 

Ability of Explain

 4

 

Attitude

 4

 

Flexibility

 4

 

Drivers and Cars

 

 

Hotels

Location

 

 5 (Keio Hotel)

4 (Maihamaresort)

Comfort

 

 5 (Keio)

3 (Maihamaresort)

Sights or Activities

Worthiness of Visit

 

 5 (Keio)

2 (Maihamaresort)

Meet Your Interests?

 

 4

Too Tight or Too Loose?

 

 4 

Meals

 

 4 (Keio)

2 (Maihamaresort)

Public Transportation (train, flight, cruise, etc.)

 

 4

Any Other Aspect

 

 

Overall Score of the Whole Package

 

 4

NLT-170522-KJ82825 [May 25, 2017,  from America]
CLICK TO SEE THIS ITINERARY.
Dear Kyle,  

A review From Bill and Kathy Allen 


Begin forwarded message:

From: Kathryn Sexton-Allen <akathallen2@icloud.com>
Date: May 26, 2017 at 3:26:27 PM GMT+9
To: P A-La <allenlafleur@gmail.com>
Subject: Re: Greeting from Kyle, Novaland tours



Sent from my iPhone

On May 24, 2017, at 6:28 PM, P A-La <allenlafleur@gmail.com> wrote:


Can you all please fill out this form and send it on to Novaland Tours or to me? It would be nice to give them feedback. 

Patti 

Begin forwarded message:

From: Kyle Novaland <kyle@novalandtours.com>
Date: May 24, 2017 at 6:23:02 PM GMT+9
To: Patti <allenlafleur@gmail.com>
Subject: Greeting from Kyle, Novaland tours

Dear Patricia,

 

Good afternoon, It’s my honor that assist you to have happy memories trip in Japan.

 

Undoubtedly, your satisfactory to our services is always our top priorities. There are always improvements for us to get better and better. Would you do me a favor to fill in the form and give marks?

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 

 

Comfort

 

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 

 

NLT-170515-YA79683 [May 23, 2017,  from New Zealand]


Hi Emma,

We had a great time in Tibet. Thanks!

Flying to Paro today. Everything went very well. So far .Thanks to yourgreat work, & organising .

Regards 

Ratna 

.

Hi Emma,

  We are all back home safely now & have got into our normal life routine.

1.    Theguides in Kathmandu were very good, came to the Airport to pickup all thegroups on time & came to the Hotel with Visa forms, helped us to fill themfast, collected the passports ( they had to come twice, because the flight gotdelayed for one group) & delivered the passports & the group visa ( forTibet) in 2 days, for us to travel to Tibet the next day. They advised uswhat to do & what not to do in Tibet too.

           They came to pick us up & drop us back to the Airport, when going &coming to & from Tibet & Bhutan & then to drop us back ( in 2groups) to go home too.

           They informed us early about the Cultural show & dinner you have arrangedon our last day, & provided transport for that.

      2.  The guide inTibet was very good. Went out of his way to help us, advised what to do ¬ to do in hi altitude situation, & looked after us well.

      3.  The guide in Bhutanwas very good too. Made sure  that we are all comfortable & happy.Asked us what we want to see extra,  & did that.

            The vehicle didn't have Air Conditioning though, would have been better if ithad, because it was very hot those days.

              The cultural show & the dinner last night,was really good. 

             We all  enjoyed that.

The hotels overall were good. Considering that we wantedonly 3* & the group didn't want to pay more , just to spend the nights.

Only in Lhasa ,the hotel was very old & few of us hadfew problems in rooms, but the hotel staff managed to sort them out as much asthey could.

 

We all wants to say Thank you to Emma, Joanna & theNovaland Tours, for organising & customising this tour according to ourplan, & supporting the group all the way till our last day of the tour.



NLT-170429-EK76702 [May 23, 2017,  from Australia]
Hi Emma,
I have returned home and back to work today. Thanks for your help in orgainising our tour. We had an amazing time in Korea and really enjoyed everything! We really appreciated our guide and driver in Busan. They were very helpful.
Thanks
Regards
Teresa

NLT-170510-ZJ78349 [May 22, 2017,  from America]


1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Tour Guides

Command of English

 4

 

Knowledge of Subjects

We did not have too many days in Japan, and we wanted to see Tokyo, Mt. Fuji and Kyoto. Lynee put together a very reasonable package for us. We are very satisfied with the places we went.    

Ability of Explain

4

 

Attitude

 5

She was very prompt in answering my questions. 

Flexibility

 5

The package allowed the exclsion of meals; it worked well for us.  

Drivers and Cars

 5

Both drivers were punctual, courteous, and they drove clean nice cars.    

Hotels

Location

 5

 Both Gracery and Miyao hotels are close to train and MRT stations. Gracery was even better being close to restaurants.  

Comfort

 4

Miyako was new and more spacious. It felt a little more luxurious than Gracery.  

Sights or Activities

Worthiness of Visit

 4

The imperial palace, the fish market, Mt. Fuji were a litte let down. Perhaps wisteria flowers might be a good substitue in May? But Hakone, Lake Ashi and all of Kyoto visits were great.   

Meet Your Interests?

 4

 I would give Kyoto visits a 5. 

Too Tight or Too Loose?

 5

The tour schedules was just right. Going to Kyoto on the bullet train was tight. We had only 15 minutes to exchange tickets for a later train. Being unfamiliar with the train station, we decided not to exchange the tickets. We did not make it to Miyako until almost midnight.  

Meals

 N/A

 

Public Transportation (train, flight, cruise, etc.)

 We liked using the public transportation of subway, bus and bullet train. The tour bus to Mt. Fuji was easily accessible. The Lake Ashi cruise and lunch were so so. We booked our own flights though.   

Any Other Aspect

Mr. Tanaka in Kyoto was an excellent  tour guide.   

It was an enjoyabe trip. Without Novaland tour package we certainly could not see as much as we did.    

Overall Score of the Whole Package

 4.5

 Thank you! (We decided to forego the pictures. Thanks anyway.)

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Tour Guides

Command of English

 4

 

Knowledge of Subjects

We did not have too many days in Japan, and we wanted to see Tokyo, Mt. Fuji and Kyoto. Lynee put together a very reasonable package for us. We are very satisfied with the places we went.    

Ability of Explain

4

 

Attitude

 5

She was very prompt in answering my questions. 

Flexibility

 5

The package allowed the exclsion of meals; it worked well for us.  

Drivers and Cars

 5

Both drivers were punctual, courteous, and they drove clean nice cars.    

Hotels

Location

 5

 Both Gracery and Miyao hotels are close to train and MRT stations. Gracery was even better being close to restaurants.  

Comfort

 4

Miyako was new and more spacious. It felt a little more luxurious than Gracery.  

Sights or Activities

Worthiness of Visit

 4

The imperial palace, the fish market, Mt. Fuji were a litte let down. Perhaps wisteria flowers might be a good substitue in May? But Hakone, Lake Ashi and all of Kyoto visits were great.   

Meet Your Interests?

 4

 I would give Kyoto visits a 5. 

Too Tight or Too Loose?

 5

The tour schedules was just right. Going to Kyoto on the bullet train was tight. We had only 15 minutes to exchange tickets for a later train. Being unfamiliar with the train station, we decided not to exchange the tickets. We did not make it to Miyako until almost midnight.  

Meals

 N/A

 

Public Transportation (train, flight, cruise, etc.)

 We liked using the public transportation of subway, bus and bullet train. The tour bus to Mt. Fuji was easily accessible. The Lake Ashi cruise and lunch were so so. We booked our own flights though.   

Any Other Aspect

Mr. Tanaka in Kyoto was an excellent  tour guide.   

It was an enjoyabe trip. Without Novaland tour package we certainly could not see as much as we did.    

Overall Score of the Whole Package

 4.5

 Thank you! (We decided to forego the pictures. Thanks anyway.)

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