NLT-170315-FJ81105 [Apr 20, 2017,  from America]
Hi, Alice:

I am very sorry for delaying to reply. I was out of state. The tour was fine. Alice the tour guide in South Korea was excellent. The first one at Nagasaki was not great. The rest were excellent.  Thank you for all your help.

John Thomas

NLT-170417-FJ82555 [Apr 19, 2017]

 Jay was a funny guy, he speaks English so well! I was shocked that he only learned English thru watching American shows. I thought he lived in the states for some time!Transportation is okay too! Glad or bus has lots of space for us so it is not cramped! Maybe a bit improvement is when the bus parked far from the entrance of Hitchi, suggestion is maybe next time, they can drop off the passengers at the entrance if allowed :) And also, I thought Jay would be joining us inside the park, so as to show us th best spots to take photos, but I think he did not go in :) The park is beautiful but maybe time is a bit short to fully appreciate it. And the walks are long, maybe taking the train that goes around the park is  a good idea to maximize time  :) Then for the NAkaminato, we didn't have time to go around:( We just had lunch in one resto,we didn't get to see the actual market, and the restaurant we ate didn't have salmon and toro sashimi which my brother was looking forward to. But it isunderstandable since we requested to eat in a restaurant that serves tempurafor the kdis since they don't eat raw. Lastly, for the KAirakuen, also time isbit short, would have loved to roam around more, we didn't get to see much of the cherry blossoms trees there :( Maybe suggestion for other people touring is make the time earlier to be able to spend more time in each place :)

NLT-170410-FJ82875 [Apr 18, 2017]
Overall the trip is good. The problem is the group leader didn't tell the passages  all details of the tour. They think all the meals are included, and don't need to pay any more cost in Japan. But when they arrive, they find breakfasts, lunches are not included. They very upset. 
NLT-170409-ZJ80898 [Apr 18, 2017,  from Portugal]

Dear Lynne

We are back our sweet home and back to workas well, so we will only be able to provide you with the photos next week.

About the evaluation report I am attachingit now.

 Have a great day and we will talk laterthis year for our next trip in Japan in February 2018.

 Best regards

CarlaFlores

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

(Ms. Lynee Zhao)

5

 Lynne was the reason why we have travelled with Novaland to Japan: she was the first to reply, always helpful and willing to accommodate our requests and gave us excellent suggestions on how to make our first trip in Japan such a success. And she is the reason why we will go back to Japan next year with Novaland!

Tour Guide

(Mr.Tsuyama Hiroshi)

Command of English

3

 

Knowledge of Subjects

4

 

Ability of Explain

4

 

Attitude

5

Always willing to help us by booking special restaurants to have dinner and made really good suggestions of visits whenever there was extra time to kill

Flexibility

5

 

Drivers and Cars

5

 

 

Hotel

(Hotel Kintetsu

Kyoto Station)

Location

5

 

 

Comfort

4

There was hardly any options for a western breakfast (e.g. no bread and no fresh fruit) but the room was very quiet

Hotel

(Hotel Granvia

Osaka)

Location

5

 

Comfort

2 (first night)-4

On the first night we were given such a small (impossible to open the only suitcase we had brought and my husband could not fit the bed) and noisy room that we had to complain at the reception. On the following 2 nights we had a normal and quiet room. However the breakfast was excellent. 

Hotel

(Miyajima

Kinsuikan Ryokan)

Location

5

 

Comfort

5

Gorgeous dinner and amazing room

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

5

 

Too Tight or Too Loose?

5

 Just perfect

Meals

All the lunch options suggested by our guide were perfect

Public Transportation (train, flight, cruise, etc.)

5

 

Any Other Aspect

5

The wi-fi router idea was fabulous. Please keep doing it Novaland!

Overall Score of the Whole Package

5

But there is still room for improvement: a guide with better command of English and the slightly wider rooms, if available with western breakfast as an option



NLT-170405-FJ69072 [Apr 17, 2017]
AspectMark (1-5)Advice or Remark
Travel Consultant4
Tour GuidesCommand of English3
Knowledge of Subjects4
Ability of Explain4
Attitude5
Flexibility4
Drivers and Cars4
Sights or ActivitiesWorthiness of Visit4Overall it's good.
Meet your Interests?3I expected to see Lake Kawaguchi on the trip that we took.  Maybe I overlook my itinerary because we were not taken to that place.  We were brought to a place where we were given an option to climb up 400 steps up to see a Buddhist Shrine to wait?  Many of us ended up waiting in the coffee shop.
Too Tight or Too Loose?4
Meals2Pork was served with no other choice.  We were moslem and we don't eat pork.  Maybe this is something that needs to be improved.
Public Transportation (train, flight, cruise, etc.)3
Any Other Aspect3In Osaka, we had a walking tour and it was a very long walk for us at the age of 63 and 62 years old.  We made it but it was really tiring.  Maybe next time, other option can be provided.  The places we were taken to were beautiful spots.
Overall Score of the Whole Package4
NLT-170413-ZJ82279 [Apr 16, 2017]
Thank you very much for your kind help and assistance. We had a fantastic time here in Japan.
NLT-170413-NJ82204 [Apr 16, 2017]
Dear Nick,

We will collate and arrange to send the pictures but it will be a few days. 

As for the trip, we enjoyed it. Mr. Gu was ok as a driver with basic english skills. He was quite helpful in recommending the restaurants. We really liked the kobe beef lunch we had at a restaurant called pound. As for the crab dinner, we felt it wasn't bad but it was too expensive for us. For the rest of the itinerary, we enjoyed it. Thanks. 

Best regards, 

Alvin

NLT-170408-NK81580 [Apr 13, 2017]
CLICK TO SEE THIS ITINERARY.

Hi Nick,

 

Hope you and Jin are doing well. We have received the video. Please seebelow for our feedback.

 

Thank you again for the great service!

 

Regards,

Farah

 

 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Tour Guides

Command of English

 5

 

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 5

 Just nice

Meals

 5

 

Public Transportation (train, flight, cruise, etc.)

 5

 

Any Other Aspect

5

Guide is proactive and made good suggestions for site visits, videos were well put together and helped make the trip more memorable

Overall Score of the Whole Package

 5

 

 

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