Thank you for your email and for enquiring after us. Sorry not to reply earlier, we are now on the Cruise ship with very limited wifi.
The tours you organized worked out well. Thank you.
The first day around Tokyo was a long day. We were disappointed in the guide we thought he would give a little information about the places we visited instead, he seemed to see his job as just taking us from one place to the next. His English was not good so he could not really understand us. He didn't walk with us he was always ahead. We would get to a pedestrian crossing, he would cross and leave us the other side as the lights had changed. He didn't even realise and continued walking. He even managed to lose all of us three times! We had no idea where he was and at lunch we had to go into the cafe ourselves and work out how to pay for the tickets for the meal and to order. He came half an hour later saying he didn't know where we were.
We didn't realise we had seen the Shrine until I asked where it was. He hadn't told us we were at it or that it was being refurbished.
He put the three ladies in a taxi as someone advised him the Gardens were within walking distance and then the taxi driver got lost and then we lost the guide so Stan had to go running after him in the heat, to try to find him. On your plan we were supposed to go on the metro.
As for the Gardens when we asked where the English garden was his comment was 'It is here it is just grass.' Then when I asked where the Japanese gardens were, he said "This area." That was all the information we were given. We could have managed that ourselves by reading the signs and following the map.
With the Japanese people being so kind with helping us with directions we could easily have done the day tour on our own without a guide.
With so much walking Michele ended up being pushed in a wheelchair and I had to use my walking sticks.
He said he couldn't rearrange the itinerary for us to finish near the Robot show. So we finished with a 45 minute trip back. He gave us directions about subway trains to take but we worked out our own directions that we thought would be better using the subway map and we even managed to see Shubaya crossings as well. The Robot show was fantastic I would recommend it.
I thought I should tell you this in detail as the guide was certainly not up to your standard and you can decide whether to use him again.
I had asked the hotel whether a parcel had arrived from you but they kept saying they had nothing. When we arrived home from the Robot Restaurant our telephone message button was flashing and we were told we had a parcel.
Thank you very much indeed that was very kind. We will shared them out between us. Lovely mementos.
The second day we made our way to The Marriott hotel and joined the Mt Fuji tour. The day went really well. Today the guide was completely opposite giving us lots of information and so pleasant and efficient. Mount Fuji was almost covered in cloud but that can't be helped. We still saw it. We did the whole tour to schedule and enjoyed it. We then made our way to The Bullet train and eventually our hotel. We were very tired but it was a very good day.
Our third day was good. The guide for this day was brilliant, such a pleasant, knowledgeable young man who seemed to see the aim of the day as to please us and show us all that we wanted. He showed us everything on the itinerary and also found a festival near Gion and showed us Geisha girls making tea and a Sword fighting demonstration. He found us the most spectacular Japanese garden next to a restaurant. He walked us all through Gion, which I know we added at the last moment. It was wonderful.
He took us to a local restaurant and helped us order local fool. This young man was more like yourself, Nick. Nothing was too much trouble for him, he went beyond his duty to us.
Our journey to the ship was smooth, the Taxi arrived in time and was plentry big enough for the six of us and our cases.
Thank you for all you have done Nick. We do appreciate your dedication. We have mentioned your name to many people on the ship and will write a review on Cruise Critic.
I hope by now you will have received the small gift from Stan and I. We just wanted to show our appreciation for all you have done for us. Who knows, we may return to Japan or another country you arrange tours for - we may be in touch again!
Kind regards,
Elizabeth and Stan .
Hi Whitney,
Thank you so muchfor all that you did to ensure we had the best tour! Satoru was wonderfuland if we are ever back in Tokyo again I would like to contact you for another tour.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Satoru was a wonderful guide! He patiently waited for our late arrival in port and kept me well informed by text message about where and when he would meet us. He had also been in contact with me the day prior to confirm what we would like to see and that all our needs would be met. He was extremely helpful with 3 of our group who were using a baggage transfer, something that would not normally be a part of the tour! | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 | The van was extremely clean and very comfortable. | |
Hotels | Location | N/A |
|
Comfort | N/A |
| |
Sights or Activities | Worthiness of Visit | 5 | The sights we visited were beautiful and Satoru was very knowledgeable about all that we saw. He explained customs to us and told us pertinent history. |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 | Satoru took us to a restaurant for lunch that had the best sushi! | |
Public Transportation (train, flight, cruise, etc.) | N/A |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5+ | If we are back in Tokyo again, and I think we will be, we will contact you again for another tour. | |
Erna
09-19:
Hi Alice thanks for checking on us.
Everything has been great so far.The guide and driver are great.
The vehicule is fine, just for old people it would be nice to be able to recline the seat.
The hotels so far were great.
The one in Liverpool(Britannia Adelphi Hotel ) is not very clean and very old. But it's just one night.
09-28:
Hi Alice. We had a super great vacation. Thank you for making everything so easy for us!
We loved the whole trip, thank you very much for arranging it and making it perfect. I will definitely recommend your company to my friends.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? |
|
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
| can u organize golf tour | |
Hello Siva,
Sorry for the response.
Everything was perfect especially the hotel in tokyo and the tour . Hotel in Kyoto and Osaka is a little bit small for the 3 pax but its ok coz it's near to the train station.
Again Siva thank you very much.
Best regards.
Aida
Sent from my iPad
Mr. Shinji Miyano has been wonderful overall !! We are heading back to Narita now. Everyone is happy! Thank you so much. Cynthia
Hi Whitney,
I already sent thephotos in 3 batches and I hope you find them in order. For the feedbackrating, pls. see my inputs below
1=poor,2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Travel Consultant, Whitney is very much helpful from day 1 of communication until we arrived at Osaka Japan | |
Tour Guides | Command of English | 5 | Our tour guide, "O" is a very good conversationalist. |
Knowledge of Subjects | 5 | He explained well the significant events or information on the | |
Ability of Explain | 5 | sites and places we have gone and even history of the places | |
Attitude | 5 | we went. He is very accommodating, friendly and thinks best of our welfare | |
Flexibility | 5 | Very flexible also to our needs | |
Drivers and Cars | 2 | 1st driver drives safely but attitude is not okay 2nd driver is not a defensive driver, he is texting or using phone while driving | |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) |
|
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
|
| |
Do you enjoy your tour today?
Yes, our trip was good. The children enjoyed it especially at the deer park. Unfortunately, they felt not enough time playing with the deer :(
Does our guide and driver arrive on time?
Yes both driver n guide arrived on time n we departed osaka on time at 8am.
It is fine if you are tired, just reply me at your convenient time.
We were all very tired after the trip as much walking whole day.
Thank you for checking on us. Yes, we were tired due to an early flight that got delayed. We had to get up at 1230am to make it to the airport on time. Because of that, we had a difficult time touring the city and taking public transport. But our tour guides, Mr. Tanaka and his assistant, were very accommodating and understood when we requested to call off the Imperial Palace tour.
The Mt. Fuji tour went smoothly at first except that the kids could not keep up with the 45 minute time alloted for lunch. Unfortunately, the restaurant did not allow us to take out the food so the kids only got to eat a little. Also, we got stuck in traffic on our way back to the hotel due to an accident.
The Mt. Fuji tour went smoothly at first except that the kids could not keep up with the 45 minute time alloted for lunch. Unfortunately, the restaurant did not allow us to take out the food so the kids only got to eat a little. Also, we got stuck in traffic on our way back to the hotel due to an accident.
But overall, the trip went well and everyone had a great time. We will definitely consider booking our tour with you again.
Thank you, Emma!
We checked in at the hotel and got both packages. Thank you. The hotel room is quite representative. Small but cute. And we could cope with the stuffy room air I suppose 
️![</section>
</hgroup>
<hgroup class=]()
NLT-170824-MJ85959
[Aug 29, 2017]
Quick Qestions
Get a Free Useful Travel Guide
& Your Free Professional
Tour Proposal within 24hrs! Save Time & Consult Now!
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Drivers and Cars
5
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
5
Meals
5
Public Transportation (train, flight, cruise, etc.)
5
Any Other Aspect
4
Very good but I noticed that Tokyo was more expensive than Osaka in general.
Overall Score of the Whole Package
Tour exceed our expectations. There a lot to cover and not enough time. Beautiful country and very organized society.
& Your Free Professional
Tour Proposal within 24hrs! Save Time & Consult Now!