Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-171130-BK91614 [Dec 6, 2017, from Canada]

First contact was Bruce who was excellent in providing us guidance, information and immediate communication making the booking easy and stress free. Bruce's follow up right before the trip, giving us direct numbers and names to our contacts really put us at ease. We had 3 different bookings on 3 different days and it was amazing that we had the same guide (Jade Kim)) for all three. Jade Kim was very knowledgeable and a pleasure to be with. His English was excellent. We were very impressed that Jade Kim went the extra mile to suggest some small changes in itinerary to make our tour even better. It was an overall GREAT experience!!

NLT-171205-FU92702 [Dec 6, 2017]

Alice: Dear Rosli, good morning! Have you enjoyed our tour yesterday? Do you like ourguide and vehicle?

DATO ROSLI: Yes very much. Thank you for your team's excellent service

Alice: Your satisfaction is the best awards to our work! Please feel free to ask me, if you have any questions during your days in London.

DATO ROSLI: OK.

NLT-171204-EJ85186 [Dec 5, 2017]

Hi Emma,

Noted on the gift package. Yes, we like the tour. We enjoy it very much. The tour guide and driver are friendly and helpful.

Thanks,

Grace

NLT-171005-CK89564 [Nov 29, 2017, from America]

please note that all categories receive the highest mark of 5 for Young Sik! He was outstanding and without hesitation, I will recommend him. As soon as I complete a letter to him, I will cc it to you also.

Thank you, again, for arranging a very memorable trip. Look forward to working with you again.

Aloha,

Ione

NLT-171127-EJ89681 [Nov 29, 2017]

Hi Emma

Thks for everything! We enjoy our trip here in Hokkaido.

Rdgs

Angela Yeoh

NLT-171118-ZJ88935 [Nov 25, 2017]

Hi Lynee,

Good day. I'd just like to let you knowthat we are now home back in Cebu. We've had such a great time on our tour,thanks to you and to Novaland for planning such a great trip for us. We'veenjoyed a lot and made a lot of great memories. Until our next vacation. Thankyou so much.

Allthe best,

NLT-171031-DJ89105 [Nov 21, 2017, from Australia]

Hi Siva

Sorry it has taken awhile forus to give you some feedback.

We were extremely pleased withour tour and for the service you offered us.

All the tours were run veryprofessionally and the tour guides were excellent.

We thoroughly enjoyed our tripand are thinking of returning to Japan at some stage, in which case we wouldhave no hesitation in contacting you to help with our arrangements.

We also would recommend you tofriends who might be travelling to Japan.

Once again your promptresponse to emails and advising us of any changes was much appreciated.

Kind Regards

Rosalind and James Smith

NLT-171112-MJ91985 [Nov 17, 2017]

Good morning, Melody. Everything is good. Arrived in Manila already.

NLT-171012-NA81325 [Nov 16, 2017, from America]

Dear Nick,

Thank you for trying to get some refund for our change in plans on our trip. We really appreciated all of your efforts before & during our trip. For me personally all my dealings with you were positive & I would certainly recommend you to any friends & family for travel plans. I will encourage all my siblings to give you their feedback on all the tours we had since you rely on feedback to improve or change for future business. Since we only returned on Sunday & it takes a little time to readjust to our daily lives after over a month away, please be patient.

Thanks again on our behalf,

Genevieve Fong

NLT-171110-NJ91887 [Nov 16, 2017]

Hi Nick,

Yes we enjoyed the trip.

Toshi is very kind tour guide.

Thanks,

Kristine

NLT-171028-CK89735 [Nov 14, 2017]

Hi Cindy

Thank you very much

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Michelle was very helpful and friendly
Tour Guides	Command of English	5
	Knowledge of Subjects	5
	Ability of Explain	5
	Attitude	5
	Flexibility	5
Drivers and Cars
Hotels	Location
Hotels	Comfort
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	5
Meals		5
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
Overall Score of the Whole Package		5

best regards

NLT-171028-DJ84319 [Nov 10, 2017, from Germany]

Hi Siva,

here a little review to my trip to Japan.

First of all.

It was really nice tour. You've made my travelling very easy with the provided linetary and online app.

The hotels were all nice and clean and in a good location. Also most of time very close to the meeting points. Especially in Kyoto.

The best two tours I've made was the Mt. Fuji and Hakone Tour and the Kyoto Sagano Bamboo Grove & Arashiyama Walking Tour.

All of the Tour Guides were very nice and well informed.

I had a great time.

You did a fantastic job. Especially that you've took even care while I was travelling with all the informations you've gave me.

Thank you for everything.

Best regards.

Andi

NLT-171103-CJ88901 [Nov 9, 2017, from Canada]

Hi Cindy,

We just wanted to send you a quick note thanking you for organizing this tour for us. Everything was wonderful, so organized and we had a great time!

Jess

NLT-171031-YI82198 [Nov 5, 2017, from America]

Thank you Emma!
Good news all the way around .
The tour has been excellent, so far.
I can not say enough great things!
Thank you so much !

We are presentlyin Boracay.

This iswonderful!

Hotel Sole il is outstanding.

They also gaveus an upgrade, so we are in suite!

HotelHenry in Manila is faboulous, as well.

Really love it!

Hi Emma!

We are at the Bohol Beach Club.
What a fantastic place!
Today we went on a private cruise boat,
The food was delicious and too much!
There was a young man singing!
The tour guide was excellent,
The whole day was outstanding!
Yesterday we were in Cebu, again the guide, Grace was outstanding!
I can't say enough good things.
This by far has been the best trip you and Novaland has put together.
I don't have the works to decibels how perfect it has been!
Thank you!!
Carol

NLT-171101-FJ89837 [Nov 5, 2017, from Israel]

Alice we had an excellent day in the accident villages with a great guide.

We are definitely disappointed with thehotel in Nagoya. It is not 4 star for money have paid.could not eat the breakfast. Also we had problem in Hakone. you did let us know that there was a 3 day holidays.we could not get of Hakone and nor could we train to Nagoya and had to stand since All the seats had gone. We paid a lot money for this trip.

----------------------------------------------------------

Mr. Tanaka is a brilliant guide

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