Dear Doris,
I write to express my sincere appreciation for your help in making our trip to many places in Japan truly memorable.
I am sending you some pictures here.
My best regards.
Emmanuel C. Muñoz
Thanks so much Lily! My father loved it. He loved everything and the food too. they got home safe and he never felt exhausted and was able to walk. Although the timing was not good to see Mt. fuji because it was raining. Overall, the tour was awesome. Will contact you next time when it's my turn to visit hopefully Osaka and Hokkaido :)
1=poor,2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 6 :) |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | Just right |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
We are still recovering from jet lag but Korea was beautiful and we had an amazing time.
We cannot say enough good things about our tour guide, Young. My parents have travelled extensively on various tours and they said Young was the best they have had. He was always prompt and went out of his way to make sure we were taken care of. We would recommend Novaland Tours without hesitation, especially with Young.
hello siva,
iam back in seattle. i just want to let you know that i had so much fun in jejuand seoul. i would definitely go back. thank you for everything -- foranswering my queries, for replying so quick, etc.. ms jina has been of helptoo. all the drivers were very professional. my tours were very awesomeespecially jeju tour. very nice tourist guide - heather (jeju) and david(seoul).
again,THANK YOU!!!
janet
Just to let you know we had 2 great days in Busan. The UN War Cemetery has to be a must for visitors from Australia and NZ. Harry was great and the disco coach was lost of fun. Lunch buffet today was excellent korean and western food a great choice.
Thank you for all your good work. much appreciated especially considering the last minute changes.
Yours sincerely,
Hardy Schneider
All turned out well so no complaints re our trip to Osaka.
We are ready for take off from Narita and all agree that you did a superb job planning our trip. The early glitches were forgotten and we concur that the itinerary, hotels, guides and your support throughout made a big difference.
Many, many thanks for all.
Astrid
Doris,
Yeswe're back home and recovered from our amazing adventures in Japan. We had sucha wonderful time and have so many happy memories.
Thankyou so much for the offer of a Photo Flash, but that will not be necessary, butI do appreciate the offer.
Iam happy to fill out the review form. You were so great with setting up ourtour/trip, and all of our guides were excellent. I will definitely recommendyour company to friends and family.
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | NA |
| |
Hotels | Location | 5 | Hotel Granvia in Kyoto was amazing, staff and location were perfect. Our Ryokan in Hakone the room was a bit small and a smoking room when non-smoking was requested but they were very helpful in accommodating us. The dinners there were outstanding. |
Comfort | 5 | All very comfortable | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | Tour days in Tokyo and Kyoto were a little tight with so many activities so spread out, but it was still a wonderful experience. Otherwise everything was great | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | We had an amazing time and will highly recommend Novaland tours to friends and family! Thank you! | |
Elizabeth Skeins, MD
ecskeins@aol.com
504-270-7909
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 4 |
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect |
|
| |
Yes, my parents are back and enjoyedtrip very much!
Unfortunately they were too tired togo on the kyoto
and narra tour, no worries they justrest that day:)
Filled up survey below, thank you forall your help and
will recommend to friends:)
Hi Lynee!
My tour in Busan was excellent.
Sarah was an excellemt tour guide with agreat amount of knowledge of Busan! She took me to all the places I wanted togo to. Very comfortable!
Thank you so much Lynee for your assistancewith everything!
Hi, Lynee,
Thank you for the emil. Hope you have agreat holiday too. I had a great time in South Korea.
Thank you but I do not need the photoflash. However, I'll complete the feed back for you. Please see below.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | very prompt in replying | |
Tour Guides | Command of English | 3 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
Regards,
Hui Hui
Hi Lynee,
Thanks for your email.
I had really good time on the tours in Jeju.
1=poor, 2=fair,3=good,4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 4 |
| |
Tour Guides | Command of English | 3 | There are 2 guides. Both command of Mandarin were good |
Knowledge of Subjects |
| 4 (guide 1) ; 3 (guide 2) | |
Ability of Explain |
| 4 (guide 1) ; 3 (guide 2) | |
Attitude |
| 4 (guide 1) ; 3 (guide 2) | |
Flexibility |
| 4 (guide 1) ; 3 (guide 2) | |
Drivers and Cars |
|
| |
Hotels | Location |
| (5) Keio Plaza (5) Nikko (5) Kintetsu |
Comfort |
| (5) Keio Plaz (4) Nikko (3) Kintetsu | |
Sights or Activities | Worthiness of Visit | 4 | Especially at Keio Plaza, located at Shinjuku area |
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 3 | Too loose | |
Meals | 4 | At Keio Plaza & surrounding area | |
Public Transportation (train, flight, cruise, etc.) | 4 | But my flight via Japan Airline which I have booked on my own, not good due to bad choice of food and dirty toilet. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 | Great experience | |
Hi Whitney,
For some reason I can't enter the information directly into the form inthe email. I will provide my 'ratings' below.
Travel Consultant - I presume that is you. My score is '5'. Ifound you exceptionally easy to work with. You were incredibly flexiblewith our many changes both before and during the tours. You were veryunderstanding about the need for us to pay separately and set up individualpaypal charges, which I am sure was time consuming for you.
Tour guides - command of English - generally '4'.
Tour guides - knowledge of subjects - generally '4'. Our Tokyo andKyoto tour guides were excellent and should get a '5'.
Tour guides - ability to explain - generally '4'.
Tour guides - attitude - generally '4'. I found our Mt Fuji tourguide to be only a '3', but I think others on the tour would rate him morehighly.
Tour guides - flexibility- All were '5', excellent.
Driver and cars - '5' for all locations. The vans were in goodcondition and the drivers were excellent.
Hotels - does not apply to our tours
Sights - worthiness of visit - Mt. Fuji and Busan were a '4'; Kyotoand Tokyo a '5'. Aomori was a '3', in large part due to the fact that there wasnot much to see there from a touring perspective. The guide was willingto add a trip to the Art Museum, but several members of the group did not wantto participate in that activity.
Sights - met your interests - Busan was a '4'; Kyoto and Tokyo a '5'.Aomori was a '3' because there wasn't much to see, and so was Mt Fuji,primarily because we were not able to see all of the scheduled sites for Mt.Fuji
Sights - Too tight orloose - Most schedules were tight.Whitney. All the tours were great. Each tour delivered on the agreed upon itinerary . The drivers were all great. Some of the guides were better than others. In Tokyo & Kamakura he was good . He need to be more sensitive to working with total group. The best guides were in Kyoto and Aomori.
I was very satisfied with overall experience and will recommend Novaland for future travelers.
Thank you
Jerry
25 Sep
Whatsapp message:
The Guide, Eriko has done a very good job. Very merticulous in her work ensuring we all have a good time. All of us were very pleased with her service. Thank u for arranging such a good guide and driver for our tour. Keep it up...
30 Sep
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
Tour Guides
Command of English
4
Knowledge of Subjects
4
Ability of Explain
4
Attitude
5
Flexibility
5
Drivers and Cars
4
Hotels
Location
4
Comfort
4
Sights or Activities
Worthiness of Visit
4
Meet Your Interests?
4
Too Tight or Too Loose?
4
Meals
4
Public Transportation (train, flight, cruise, etc.)
4
Any Other Aspect
If Wifi is available on the coach, it will enhance the experience.
Overall Score of the Whole Package
54