NLT-141213-MK38662 [Jan 23, 2019]
Hi melody, Good morning to you. Yes, we have arrived singapore safety. I really appreciate your help for my this trip to korea. All my family really enjoy for this trip as I based on the tips that they gave to the tour guide and driver. I will definitely write a good feedback about novaland by this week
NLT-141212-EK53269 [Jan 1, 1970]
Dear Emma, The trip went perfectly well as planned - pick ups from the airports and subway station, tour guides and the food recommended. These would not be possible without Daniel (Seoul) and Kim (Busan). They are an asset of your company. Kudos to them! Daniel is utterly enthusiastic, knowledgeable and goes extra mile to assist me as his working hours had ended hours ago. As for Kim, she has a great sense of humour and passionate towards her job. Even though, my parents are Chinese-speaking, to my surprise, she engaged my parents to the conversations and activities. Both, Daniel and Kim have awesome service attitude. When I raised a request, they would try their best to fulfil. Nevertheless, many thanks to the drivers - Elvis, Mr Jacky! The rides were smooth and they handled our luggage gently. I hope you would be able to relay my sincere appreciation to them. The down side of the trip is the Yeha tour in Jeju (2-day tour). First day of the trip was pretty organized between the English and Chinese speaking tour guide as they sat us separately according to our language preference. However, the second day of the tour, I was astonished that, these two tour guides - English and Chinese speaking, just kept us loose - not forming us into two groups. They are not proactive in providing the information of the culture in Jeju and the sightseeing places. They just merely bring us from point A to point B, informed us the time to return back to the bus and thereafter, both the tour guides sat in the bus to read their books. I don't need them as my tour guides as the driver is sufficient. Frankly speaking, it is not worth to pay such an amount to Yeha Tour and would not recommend this tour company. I would like to extend my heartfelt thanks to you for catering my needs. Yours sincerely, Ru
NLT-141211-EK53270 [Jan 1, 1970]
Hi Emma So sorry for the late reply, I was thinking that I have an email from you which I have not replied, and to further confirmed I checked my email and found that it is true. Overall it was a very enjoyable trip, and I do like Mr. Lee The driver/tour manager who drove us around. He's a very patient man and there's really nothing to not like him. Although there's a minor hiccup but overall it was a good trip, what we like the most was that since this was a private tour, we manage to go the places and restaurant that is not packed with tourist but rather enjoy meal that the local go to. We've been to Korea before and based on my previous trip food was a turn off but this trip the food was part of the highlight that we enjoyed In terms of improvement, I think its good enough but would be better if we have known certain things before hand, such as skiing for my son, although our package include rental for of cloths for my son, but he did not manage to do it because he was too young, just the cloths to keep him warm, but i also understand that it was Mr. Lee first time organizing a skiing trip hence its understandable. I think in view of the good experience that we have, i will not hesitate to contact you further should i want to travel within Asia next time... Once again Thank you for the wonderful trip Regards, Sue
NLT-141209-FJ52734 [Jan 1, 1970]
Hi Alice,您好! 是的,我们都已回到各自的国家了。 总体来说我们对这次的旅程是比较满意的。一个缺憾就是没有泡日本的温泉,还有就是寺庙和神社的安排有点过多,我们临时取消了部分。两位司机都非常的热情和细心,尤其是后面的陈先生,Jay在车里打瞌睡了,他还给Jay盖了大衣,很是感动。对有我们很有帮助。谢谢! Yao Xinliang
NLT-141206-TK38291 [Jan 1, 1970]
Dear Tina, I am glad I make the decision to take a tour package with you. My sister and I are happy with all the arrangement made and done by you. Thank you so much for helping us making our very first time in Korea a memorable one. I may say splendid!!! We don't know each other, but you have help to make my day Looking forward to plan another holiday with you in the future. Thank you. Stephania
NLT-141204-EK52059 [Jan 23, 2019]

NLT-141124-QK35391 [Jan 23, 2019]

NLT-141121-LK39342 [Jan 1, 1970,  from America]
1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. They were great. 2. Where can we improve to be better and stronger? None 3. Any other valuable comments, travel experience and happy moments you may have. We enjoyed all the tours especially the tour guide for our Busan segment of the trip.
NLT-141121-EK52322 [Jan 1, 1970]
Hi emma, I am back now in Dubai. Thank you for giving me such beautiful itinerary. i had a great time and wonderful memories in Korea. Hope to travel with you in my next trip.
NLT-141116-LJ52375 [Jan 1, 1970]
Hi Lillian, We had a great time. We had a very flexible schedule which made it great. I’ll give you feedback on the tour arrangement in future e-mail. I have another upcoming trip for Tokyo (March 2015) for around 21 pax. I’ll be keeping in touch when I have all the flight details. It will be 5 days 4 nights. Maybe for now, you can suggest places to visit. Important is Mt. Fuji. Thanks. Wilson
NLT-141116-EK37771 [Jan 1, 1970]
Hi Ms. Emma, We are back here in the Philippines. We had fun in Seoul. Our tour guide, Mr. Robert Lee was very good. Learned so much about Joseon dynasty. And the lunch (chicken soup with ginseng and cucumber kimchi) was superb. It was a wonderful vacation. Thank you. regards, Mina
NLT-141115-EK52723 [Jan 1, 1970]
hi Emma, I can sum up the feedback with the words : Excellent Service and Wonderful experience. From your prompt and detailed response , to our tour guide/driver Mr Lee Sok Bee, we have been very impressed with the professionalism and knowledge. Special mention to Mr Lee, who was very knowledgeable and open to sharing with us not just the touristy details, but in response to our questions on other details on Korea. His professionalism, friendly nature, flexibility and good initiative has made our trip a pleasant and wonderful experience. We will definitely engage Novaland tour again on our next overseas trip :) cheers, Kb Lim
NLT-141104-MK51407 [Jan 1, 1970,  from America]
I thought our driver was excellent.
NLT-141104-EK39704 [Jan 23, 2019]
Hi Emma, Sure. My family and myself were very pleased with Young's thoughtfulness and attentive service during our stay in Seoul. We were touched when he got us supper upon hearing that we had not yet had our dinner when we reached seoul on first day. The itinerary was well executed and we liked that we were able to have flexibility and Young was always accommodative. He really went extra mile for us and that was much appreciated. He gave many suggestions on local cuisines which were delicious. His knowledge of history of korea was superb and he explained well. But he wasn't much a shopping person so was not able to give advice on what to buy. I also liked to express my thanks to Emma for being patient with my many queries prior to the trip, and my last minute checks on the hotel. On hindsight, I should have chosen 4 star hotel in seoul from the beginning to provide more comfort to my parents. My sis was not too happy about holes in her towels while staying in sunbee. While we did not eventually change hotel, we came to appreciate the hotel's location. The only regret was that we didn't have too much time to explore the areas around where we stay. We also did not manage to try on traditional hanbok and take pictures. Jeju was beautiful and my kids loved the jeju grand hotel while my parents enjoyed the buffet breakfast. Victor was professional in bringing us around to the places that were in the planned itinerary. However, it would have been better if he could share about what to buy in jeju or where to eat near where we stayed. We would like it better if he had dropped us off at the hotel on the second day evening rather than outside though we understand that we were late in getting back to hotel that day (after 6pm). Of the attractions ins seoul, we liked the palace, folk village, museum, seoul tower and this place that young brought us to which I can't remember the name, and Everland. Nami island was too far and we could have skipped it. Jeju attractions like trick eye, teddy bear museum, hello kitty island, green tea place, and the waterfall were nice. The caves were too dark and long walk. Overall, we had enjoyed the trip especially with Young's excellent service. Does novaland also provide guide in Taiwan? We might want to go there next year.
NLT-141103-TK50822 [Jan 23, 2019]

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