NLT-170503-MJ83509 [May 5, 2017]
No worries, even the traffic was bad, the trip went well and everybody was very happy
NLT-170428-EK74881 [May 5, 2017,  from Australia]
Hi Emma,
Thank you very much for taking care our group, our tour is very well organized, our tour guilder ( Bonita) is perfect and very helpful.
Our group are very happy with the schedule.
We hope that we will have another tour with Novaland in the near future.
Thank again .
Sincerely Yours,
Steven Pham
NLT-170501-FK81075 [May 4, 2017,  from America]
CLICK TO SEE THIS ITINERARY.
 (BUSAN) Beth and Chung were the best tour guides!!!!!! They are awesome!!!
NLT-170414-CK80211 [Apr 29, 2017,  from America]
CLICK TO SEE THIS ITINERARY.
Hi Cindy,

Overall tour was fine.  There are a couple of things I want to comment and I'm glad you sent the survey.  Please see my comments below.  It was nice working with you and thanks for all of your help organizing the tour for us.

Cheers,

Chi

 
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
 5
I really appreciated Cindy's responsiveness and helpfulness and willingness to accommodate our requests on pricing, itinerary and changing of tour guide 
Tour Guides
Command of English
 3.5
Bonita's English is decent but not fully sufficient as an English speaking tour guide yet I think she would be a wonderful in Korean speaking guide
Knowledge of Subjects
 3.5
 She tried  very hard to explain but it was rather difficult to understand because of the strong accent
 
Ability of Explain
 3
 She tried  very hard to explain but it was rather difficult to understand because of the strong accent
Attitude
 5
 She was very sweet and very helpful. Very prompt.
Flexibility
 5
 Very accommodating
Drivers and Cars
 3.5
 The van was sufficient for the amount of people but it was not very comfortable, especially when we had to commute more than an hour to some of the sites.  Some people and I got a little bit of car sick
.The car that was used for the transport to the airport on the last day did not have enough storage space for the luggages so some had to be placed on empty seats
Hotels
Location
 
 Not applicable

Comfort
 
  Not applicable
Sights or Activities
Worthiness of Visit
 4
 The DMZ tour, the Fortress, Nami Island and Morning Calm Garden were good sights to visit.

Two sights were considered a waste of time were the Ginseng Center (was only for a commercial purpose) and the Seoul Tower. It took time to commute there and we didn't learn anything from it. Could have saved the time for more shopping
Meet Your Interests?
 4
 
Too Tight or Too Loose?
 
Meals
 3
The bulgogi on the first day was good. 

The second was good because we paid requested to have bbq and paid additional 10,000 so we can get a good meal, but it wasn't quite enough food. 

The third day was the chicken soup and it was tasteless so we didn't like it. There were no dessert (in any of the 4 days meal) so we paid additional 5,000 for each table for fruit and they didn't provide much of anything.

The last day was half bibimbap and half tofu soup. They were decent but again still not enough food. Luckily there were food stands outside we bought food/dessert there.


 
Public Transportation (train, flight, cruise, etc.)
 
  Not applicable
Any Other Aspect
 
 
Overall Score of the Whole Package
 3.5
 

NLT-170405-CJ79512 [Apr 26, 2017,  from America]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

The drivers, tour guides, hotels, vouchers, tickets etc. were all very well coordinated, thus we were able to travel with confidence.

Tour Guides

Command of English

3

 

Knowledge of Subjects

5

Fumiko knew a great deal.  It would help if she would point out, stop and speak to both of us rather than talk while walking, and many times looking away while she spoke.

Ability of Explain

3

JTB guide in Hiroshima only spoke to a handful of people near her on the bus as well as at the sites so we could not hear most of it.

Attitude

4

Both Sachiko and Fumiko were enthusiastic and helpful.

Flexibility

4

Sachiko-san was very flexible when we requested a change by not going to the gardens but to drop us off at a shopping site near the train station so that we would have the afternoon free.

Drivers and Cars

4

Both were very polite, and both had good signage for pick up.  The driver to Nagasaki airport was informative and conversed a lot more.  It would be helpful for the driver picking up at airport to not be there 15 min. before arrival, as immigration and customs takes a long while.  This driver had to wait over an hour, and we hope he was not upset.

Hotels

Location

5

Very convenient locations.  Driver from Kansai to Mariott Shin-Osaka was very long but it was convenient for the Shinkansen the next day.

Comfort

5

We loved all of our hotels, and the Hakata Dormy Inn, although small, was comfortable and most loved because of the onsen.

Sights or Activities

Worthiness of Visit

4

In cases such as the Kumamoto Castle, if the guides know ahead that repairs are not complete, we could have been informed ahead so another site may have been chosen.  After a year, I did not realize that we would just be looking at the damages to the castle and not be able to go in.

Meet Your Interests?

4

 

Too Tight or Too Loose?

5

Just right!  It was great not to pack and unpack each day!

Meals

5

We got to try local dishes, which was our aim.

Public Transportation (train, flight, cruise, etc.)

4

Needed to do a lot of walking in Nagasaki in hilly terrain but it was all right.

Any Other Aspect

 

We appreciated that the itinerary left us free time in to explore on our own.  We even looked for yatai in Hakata!

Overall Score of the Whole Package

4

Enjoyed our visit leisurely.  We appreciate all the coordination Cindy did, as I was quite apprehensive.  Everything fell into place because Cindy had everything ready at each city.  We really want to explore the Kujyu-ku shima and the Gunkanjima, staying at country inns with onsen next year, after our other trips already planned.  Thank you so very much, Cindy!  Great job!

NLT-170419-VJ79718 [Apr 25, 2017]
Hi Ma'am

We left Tokyo yesterday and dropped your wifi router
at the nearest mailbox,please inform me once you
got it.
 

For the grade marks:

Travel Consultant - 5 - Excellent Service from the
                                          Start until now

From Tour Guides
 Up to any other   - 5 - Excellent Service too
 Aspects   

  except

Public Transpo.    -4 - Very Good but quite confusing
                    (Train)          Due to Various Stations

Overall Score
 Of the Package - 4.9 - Great Experience and 
                                          Superb Service


Yes, I am willing to share my experience in your FB page 
and I will recommend it too to my friends who will travel.


Thank you so much and till my next booking.

Tina

NLT-170412-VJ82168 [Apr 24, 2017]
Hi Doris
Goo afternoon. We all left from Osaka yesterday with lots of lovely memories.  We had an excellent holiday in Japan and everything about it was AMAZING.  Tokyo is a very beautiful city and Mount Fuji and the Alpine was awesome.  Just a pity that due to bad weather we could not go to the snow corridor.  Osaka was also nice and we enjoyed the goodies in Dotenburi.  The Universal studio was also wonderful, thank God that they had the fast pass.
Your service and arrangements were excellent.  Both the guides in Osaka and Tokyo were very nice and helpful.
Overall a wonderful trip and thanks to you
Best regards
Laju
NLT-170409-CJ80669 [Apr 20, 2017]
My family is very pleased with Mr. Tanaka's service. He is such a nice gentleman and blends well with our group. I also want to thank you again for all your help. I will surely get Novaland's service in the future. 
I hope to talk to you again someday. 
More power!

Have a blessed holy week.

Best regards
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