Thank you for your timely email.
Our vacation has been wonderful so far. The tours that you’ve arranged have been great especially the Kyoto/Nara and Mount Fuji/Hakone. So, many thanks, once again.
Best wishes.
Thumilan
Thus far the trip has been good with theattractions we've been to. We all fine it very interesting. However, the hotel in Beijing was average as we were in on the ninthfloor and the aircon systems doesn't work due to government regulations? Thishas meant the room were very hot in the evening for the whole group. This madelooking after our baby daughter extremely difficult as her current skinrequires us to keep her cool.
The tour guide in Beijing has beenaccommodating on most occasions, but we were all very disappointed when specially requested tonot go to any silk, pearl, jade factories/shop and thus far have taken us totwo such locations wasting our valuable time.
Could you please ensure and tell theremaining tour guide in the remaining cities that we do not want to go to theseplaces as we have already been before, and experience is not enjoyable. Thanks.
Thank you for organising everything.
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We are fine with hotel now. Managed to geta mechanical fan to cool the room. So don't worry about it.
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The tour was pleasant today, the threewheel vehicle was great experience and everything went as according to the itinerary.
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Thanks for kindly preparing the localspecialty hot pot at Lejiang tonight. The whole group was very appreciateand enjoy the meal. Holly He has been a great tour guide for this section ofthe tour.
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Trip in Kunming was good and the hotel inKunming was good. Lejiang hotel was great, Dali was average at best due to someproblems with the toilet.
09-30:
Hello Alice – we are having a great time. And are enjoying the tours. In particular, our guide Yoshi in Nagasaki was wonderful.
10-03:
Alice - we did our tour yesterday. Ourguide was great and he had to wait over 2 hours for us to clear immigrationbefore we could get to him.
The public transportation was fine - oneperson did not leave the ship at all because of all the touring we had alreadydone. The other person who had problems walking only did part of the tour andtook a taxi back. So it worked just fine.
Thank you.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Cindy was very quick to respond, patient to answer all questions and very understanding of our needs such as adjusting the tour sched last minute due to heavy rains forecasted on the original tour sched.
Tour Guides
Command of English
4
Tanaka can communicate and explain things well in english
Knowledge of Subjects
4
Tanaka knew a lot of information about the sites that we visited. It would be helpful also if he can recommend good local places to eat and buy souvenirs.
Ability of Explain
4
Tanaka was helpful and very willing to answer questions
Attitude
5
Tanaka was very kind, polite and accommodating
Flexibility
4
When the group was already tired walking, Tanaka was considerate enough to adjust the tour but still able to show the most important features/parts of the locations.
Drivers and Cars
4
The type of car should be included in the booking information. The car was comfortable enough but could be better.
Hotels
Location
N/a
N/a
Comfort
N/a
N/a
Sights or Activities
Worthiness of Visit
4
Meet Your Interests?
4
Too Tight or Too Loose?
4
Just okay
Meals
Tanaka recommended to go to a mall to have more food options but it would have been nicer if there was time to try more popular local restaurants in Kyoto.
Public Transportation (train, flight, cruise, etc.)
N/a
Any Other Aspect
Overall Score of the Whole Package
4
Great! Thank you. I will definitely take your offer the next time I travel.
Cheers
CC Kwan
If the Tour guide you provide for us in Hong Kong is this good we will be most happy and pleased.
We all had a great time in HK. The guide, Ms. Cecil Mak, was very considerate of us and did everything to make sure we had a top notch tour. I will write a positive trip advisor review later when I have better internet service.
I have completed a positive trip advisor review for the tour in Busan and it was accepted by Trip Advisor and published.
When I get home and have high speed internet services I will send you pictures. Thank you.
You are a great tour operator. We will always remember how we were very well treated and respected. If I ever come back to Asia, which I hope I will, I will contact you for guidance.
James and Pamela Wacaster, Lynn Parker, Ed and Pat Sutrick.
James and Pamela Wacaster, Lynn Parker, Ed and Pat Sutrick.
Dear Doris,
I write to express my sincere appreciation for your help in making our trip to many places in Japan truly memorable.
I am sending you some pictures here.
My best regards.
Emmanuel C. Muñoz
Thanks so much Lily! My father loved it. He loved everything and the food too. they got home safe and he never felt exhausted and was able to walk. Although the timing was not good to see Mt. fuji because it was raining. Overall, the tour was awesome. Will contact you next time when it's my turn to visit hopefully Osaka and Hokkaido :)
1=poor,2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 6 :) |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | Just right |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
We are still recovering from jet lag but Korea was beautiful and we had an amazing time.
We cannot say enough good things about our tour guide, Young. My parents have travelled extensively on various tours and they said Young was the best they have had. He was always prompt and went out of his way to make sure we were taken care of. We would recommend Novaland Tours without hesitation, especially with Young.
hello siva,
iam back in seattle. i just want to let you know that i had so much fun in jejuand seoul. i would definitely go back. thank you for everything -- foranswering my queries, for replying so quick, etc.. ms jina has been of helptoo. all the drivers were very professional. my tours were very awesomeespecially jeju tour. very nice tourist guide - heather (jeju) and david(seoul).
again,THANK YOU!!!
janet
Just to let you know we had 2 great days in Busan. The UN War Cemetery has to be a must for visitors from Australia and NZ. Harry was great and the disco coach was lost of fun. Lunch buffet today was excellent korean and western food a great choice.
Thank you for all your good work. much appreciated especially considering the last minute changes.
Yours sincerely,
Hardy Schneider
All turned out well so no complaints re our trip to Osaka.
We are ready for take off from Narita and all agree that you did a superb job planning our trip. The early glitches were forgotten and we concur that the itinerary, hotels, guides and your support throughout made a big difference.
Many, many thanks for all.
Astrid
Doris,
Yeswe're back home and recovered from our amazing adventures in Japan. We had sucha wonderful time and have so many happy memories.
Thankyou so much for the offer of a Photo Flash, but that will not be necessary, butI do appreciate the offer.
Iam happy to fill out the review form. You were so great with setting up ourtour/trip, and all of our guides were excellent. I will definitely recommendyour company to friends and family.
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | NA |
| |
Hotels | Location | 5 | Hotel Granvia in Kyoto was amazing, staff and location were perfect. Our Ryokan in Hakone the room was a bit small and a smoking room when non-smoking was requested but they were very helpful in accommodating us. The dinners there were outstanding. |
Comfort | 5 | All very comfortable | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | Tour days in Tokyo and Kyoto were a little tight with so many activities so spread out, but it was still a wonderful experience. Otherwise everything was great | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | We had an amazing time and will highly recommend Novaland tours to friends and family! Thank you! | |
Elizabeth Skeins, MD
ecskeins@aol.com
504-270-7909
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 4 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight of Too Loose? | 4 |
| |
Meals |
|
| |
Public Transportation (train, flight, cruise, etc.) | 4 |
| |
Any Other Aspect |
|
| |
Yes, my parents are back and enjoyedtrip very much!
Unfortunately they were too tired togo on the kyoto
and narra tour, no worries they justrest that day:)
Filled up survey below, thank you forall your help and
will recommend to friends:)
Hi Lynee!
My tour in Busan was excellent.
Sarah was an excellemt tour guide with agreat amount of knowledge of Busan! She took me to all the places I wanted togo to. Very comfortable!
Thank you so much Lynee for your assistancewith everything!