Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Everything was smooth. Communication was excellent.

Tour Guides

Command of English

 4

 From all the tour guides, Atsushi-san (from Tokyo City Tour) was the best. Overall, all tour guides spoke good English. 

Knowledge of Subjects

 5

Ability of Explain

 5

 It's great that they welcome questions warmly. 

Attitude

 5

Flexibility

 5

Drivers and Cars

 4

 When we arrived at Narita Airport, we didn't see Sya-san at first (I did not contact him because my sim was not working). So we first went to rent a wifi device 10-15 minutes later, I went back to the entrance part and we met there. When we arrived at the hotel, he made a mistake and mistook another building as Shiba Park Hotel. It was a bit embarrassing since we actually entered the wrong building. There was also a bit of communication problem because he didn't speak much English. Eventually we found Shiba Park Hotel, which was at the back of the building we entered. It was okay, he really did apologise. Of course it would be better if these didn't happen, but all of these are just minor things. We actually feel thankful for his service. 

Hotels

Location

 4

 All hotels were located really convenient, except maybe Hotel Okada and Shiba Park Hotel. I don't really mind, but my parents prefer if we are near the station. 

Comfort

 4

 Comfortable hotels, but the triple bedroom of Shiba Park Hotel was a bit cramped. 

Sights or Activities

Worthiness of Visit

 5

 It was fun. It would have been better if we didn't go back to Tokyo on the evening of Day 6 and just stayed at Osaka overnight. We could have exited through Kansai Airport. 

Meet Your Interests?

 5

Too Tight or Too Loose?

 5

Meals

 5

 Tasty meals! Especially our lunch on Day 2. 

Public Transportation (train, flight, cruise, etc.)

 4

 On Day 6 when we rode Shinkansen from Shin-Osaka to Tokyo, it would have been better if it was noted that we already had reserved seats. I had to ask the staff from the hotel just to make sure. 

Any Other Aspect

Overall Score of the Whole Package

 4

 There are some areas for improvement but overall it was worth it. 

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 Lynee was Absolutely the best travel consultant.

Tour Guides

Command of English

 5

Knowledge of Subjects

 5

Ability of Explain

 5

Attitude

 5

Flexibility

 5

Drivers and Cars

Hotels

Location

 5

Comfort

 5

Sights or Activities

Worthiness of Visit

 5

Meet Your Interests?

 5

Too Tight or Too Loose?

 4

 Sometimes the tours were a little too tight in time

Meals

 5

Public Transportation (train, flight, cruise, etc.)

 5

Any Other Aspect

 5

 Everything was wonderful. I will definitely use your services again

Overall Score of the Whole Package

5

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

5

 Cindy is very accommodating and patient, we had to change tour at last minute and she works very hard to accommodate to our requests at very limited timeframe. Her work ethic is commendable and she replies very quickly and efficiently.

Tour Guide # 1 HANOI,

SAPA,HALONG BAY

Command of English

3

 Mr Tang is extremely knowledgeable about war history, we had great experience learning about the Hmong’s traditional house and lifestyle when we visited their house; it was very humbling and enriching at the same time.

He was very accommodating and assisted my brother to obtain a simcard for mobile internet upon arrival and was very helpful in assisting us to check in at the airport on our transit from Hanoi-Saigon. We had a great experience at the Bac Ha market as well; he took us around the market and explained many things at the market including trying local delicacies.

Unfortunately, we found that he only explain basic information on a lot of other things when we go to other sightseeing places and was not very engaging. We used our own initiatives to search for nice restaurants offering Vietnamese/local delicacies from internet (tripadvisor) because recommendations were unsatisfactory. During visit to Hmong’s King’s Palace, he let us wander the palace ourselves without explaining much about the place and we found a corn-liquor stimulation shop at the back of the palace ourselves and had to look for him outside and get him to translate for us about what was going on – not sure if he was aware of this if we did not call him on it.

Knowledge of Subjects

2

Ability of Explain

3

Attitude

2

Flexibility

3

Tour Guide #2 SAIGON

Command of English

5

Dung was very friendly and knowledgeable and very accommodating host. His English was excellent. When he picked us up from the airport, he introduced himself and get to know the whole family. He gave us some hints and tips in regards to his city; how to bargain, how to cross the road, where to go to shop or eat – as our hotel was very close-by to the main attraction area. He was extremely helpful and assisted us to go to pharmacy and purchased antibiotic as my sister had food poisoning whilst onboard on the Dragon Legend Cruise in Ha Long Bay. He was flexible when we requested to drop off a take-away food for my sister who decided to rest at the hotel the following day and had to miss out on the Saigon’s Day Trip. We were very happy with his tour leadership during our short stay in Saigon.

Knowledge of Subjects

5

Ability of Explain

5

Attitude

5

Flexibility

5

Drivers and Cars

5

 Very skillful drivers.

Hotels

Location

5

 Impressed with the hotels; the Light Hotel in Hanoi had the best breakfast! On another note the Amazing hotel @ SAPA – hotel location and comfort was excellent but every night we can hear the loud music of the night-club nearby and some of our family members found it hard to go to sleep (might be a community problem more than anything else)

Comfort

5

Sights or Activities

Worthiness of Visit

4

 Very good overall, the timetable was requested by us – so we would not hold the organizer accountable. Hanoi tour was too tight – we were not able to see the temple as it was closed. Also, not aware that the Ho Chi Minh mausoleum is only open in the morning – it was closed too when we got there.

So, next time we will try to take on organizer’s advice and probably extend the length of the tour especially when travelling with our parents, could be a bit more leisurely.

Meet Your Interests?

4

Too Tight or Too Loose?

4

Meals

4

We found some good eats ourselves mostly from checking tripadvisor J

Public Transportation (train, flight, cruise, etc.)

4

Very good except Dragon Legend cruise; 1 family member had food poisoning (diarrhea and vomiting) and 2 family members had loose bowels (not as bad as the one family member) – but activities and service at the cruise were very good.

Any Other Aspect

Overall Score of the Whole Package

4

 Would love to go back and visit the rest of Vietnam cities J

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 4

Tour Guides

Command of English

 5

Knowledge of Subjects

 4

Ability of Explain

 4

Attitude

 4

Flexibility

 4

Drivers and Cars

Hotels

Location

 5 (Keio Hotel)

4 (Maihamaresort)

Comfort

 5 (Keio)

3 (Maihamaresort)

Sights or Activities

Worthiness of Visit

 5 (Keio)

2 (Maihamaresort)

Meet Your Interests?

 4

Too Tight or Too Loose?

 4 

Meals

 4 (Keio)

2 (Maihamaresort)

Public Transportation (train, flight, cruise, etc.)

 4

Any Other Aspect

Overall Score of the Whole Package

 4