Hi Emma,
We had a great time in Tibet. Thanks!
Flying to Paro today. Everything went very well. So far .Thanks to yourgreat work, & organising .
Regards
Ratna
.
Hi Emma,
We are all back home safely now & have got into our normal life routine.
1. Theguides in Kathmandu were very good, came to the Airport to pickup all thegroups on time & came to the Hotel with Visa forms, helped us to fill themfast, collected the passports ( they had to come twice, because the flight gotdelayed for one group) & delivered the passports & the group visa ( forTibet) in 2 days, for us to travel to Tibet the next day. They advised uswhat to do & what not to do in Tibet too.
They came to pick us up & drop us back to the Airport, when going &coming to & from Tibet & Bhutan & then to drop us back ( in 2groups) to go home too.
They informed us early about the Cultural show & dinner you have arrangedon our last day, & provided transport for that.
2. The guide inTibet was very good. Went out of his way to help us, advised what to do ¬ to do in hi altitude situation, & looked after us well.
3. The guide in Bhutanwas very good too. Made sure that we are all comfortable & happy.Asked us what we want to see extra, & did that.
The vehicle didn't have Air Conditioning though, would have been better if ithad, because it was very hot those days.
The cultural show & the dinner last night,was really good.
We all enjoyed that.
The hotels overall were good. Considering that we wantedonly 3* & the group didn't want to pay more , just to spend the nights.
Only in Lhasa ,the hotel was very old & few of us hadfew problems in rooms, but the hotel staff managed to sort them out as much asthey could.
We all wants to say Thank you to Emma, Joanna & theNovaland Tours, for organising & customising this tour according to ourplan, & supporting the group all the way till our last day of the tour.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | ||
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 | We did not have too many days in Japan, and we wanted to see Tokyo, Mt. Fuji and Kyoto. Lynee put together a very reasonable package for us. We are very satisfied with the places we went. | |
Ability of Explain | 4 |
| |
Attitude | 5 | She was very prompt in answering my questions. | |
Flexibility | 5 | The package allowed the exclsion of meals; it worked well for us. | |
Drivers and Cars | 5 | Both drivers were punctual, courteous, and they drove clean nice cars. | |
Hotels | Location | 5 | Both Gracery and Miyao hotels are close to train and MRT stations. Gracery was even better being close to restaurants. |
Comfort | 4 | Miyako was new and more spacious. It felt a little more luxurious than Gracery. | |
Sights or Activities | Worthiness of Visit | 4 | The imperial palace, the fish market, Mt. Fuji were a litte let down. Perhaps wisteria flowers might be a good substitue in May? But Hakone, Lake Ashi and all of Kyoto visits were great. |
Meet Your Interests? | 4 | I would give Kyoto visits a 5. | |
Too Tight or Too Loose? | 5 | The tour schedules was just right. Going to Kyoto on the bullet train was tight. We had only 15 minutes to exchange tickets for a later train. Being unfamiliar with the train station, we decided not to exchange the tickets. We did not make it to Miyako until almost midnight. | |
Meals | N/A |
| |
Public Transportation (train, flight, cruise, etc.) | 4 | We liked using the public transportation of subway, bus and bullet train. The tour bus to Mt. Fuji was easily accessible. The Lake Ashi cruise and lunch were so so. We booked our own flights though. | |
Any Other Aspect | Mr. Tanaka in Kyoto was an excellent tour guide. | It was an enjoyabe trip. Without Novaland tour package we certainly could not see as much as we did. | |
Overall Score of the Whole Package | 4.5 | Thank you! (We decided to forego the pictures. Thanks anyway.) | |
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | ||
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 | We did not have too many days in Japan, and we wanted to see Tokyo, Mt. Fuji and Kyoto. Lynee put together a very reasonable package for us. We are very satisfied with the places we went. | |
Ability of Explain | 4 |
| |
Attitude | 5 | She was very prompt in answering my questions. | |
Flexibility | 5 | The package allowed the exclsion of meals; it worked well for us. | |
Drivers and Cars | 5 | Both drivers were punctual, courteous, and they drove clean nice cars. | |
Hotels | Location | 5 | Both Gracery and Miyao hotels are close to train and MRT stations. Gracery was even better being close to restaurants. |
Comfort | 4 | Miyako was new and more spacious. It felt a little more luxurious than Gracery. | |
Sights or Activities | Worthiness of Visit | 4 | The imperial palace, the fish market, Mt. Fuji were a litte let down. Perhaps wisteria flowers might be a good substitue in May? But Hakone, Lake Ashi and all of Kyoto visits were great. |
Meet Your Interests? | 4 | I would give Kyoto visits a 5. | |
Too Tight or Too Loose? | 5 | The tour schedules was just right. Going to Kyoto on the bullet train was tight. We had only 15 minutes to exchange tickets for a later train. Being unfamiliar with the train station, we decided not to exchange the tickets. We did not make it to Miyako until almost midnight. | |
Meals | N/A |
| |
Public Transportation (train, flight, cruise, etc.) | 4 | We liked using the public transportation of subway, bus and bullet train. The tour bus to Mt. Fuji was easily accessible. The Lake Ashi cruise and lunch were so so. We booked our own flights though. | |
Any Other Aspect | Mr. Tanaka in Kyoto was an excellent tour guide. | It was an enjoyabe trip. Without Novaland tour package we certainly could not see as much as we did. | |
Overall Score of the Whole Package | 4.5 | Thank you! (We decided to forego the pictures. Thanks anyway.) | |
I have attached the feedback form. Some of the comments are more to make you aware and not a complaint. In case of any clarification, do feel free to ask.
We hope to visit again some day!
Thanks a lot.
Best,
Kala
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 3-4 | Cindy Huang was very responsive and supportive with local details and travel plans. Thanks to her, the trip was memorable. | |
Tour Guides | Command of English | 4 | The guide on the last day for the local Tokyo tour was the best – all round information and good command of language. Would certainly want his services again. |
Knowledge of Subjects | 4 | Guides were quite knowledgeable. | |
Ability to Explain | 4 | Only on the day of the Fuji station cable trip, 2 passengers delayed, so we arrived late at the cable car station. It was crowded and the guide did not co-ordinate the group properly. We did not even get the tickets but luckily managed to catch her at the last minute. If changes occur, guide should be able to adapt and plan accordingly. | |
Attitude | 5 | Extremely courteous and co-operative. As a country too, the people are efficient, quality conscious and hospitable. Excellent work ethics and sense of punctuality. | |
Flexibility | 5 | Guides were tourist-friendly and flexible. | |
Drivers and Cars | 5 | Missed the bus for the snow monkeys! And elders found the climb uphill difficult, so before the walk, a taxi till that point, would have been more convenient. We had to skip lunch too. The guide was unable to get tickets for the bus. | |
Hotels | Location | 5 | All conveniently located except it was difficult to walk with luggage to Prince Hotel – we were not aware of shuttle from train station to hotel. Mitsui Grand was the best in terms of location! |
Comfort |
| All the hotels were comfortable but service in Prince Hotel was not up to the mark – reception was slow to attend and had poor communication skills. | |
Sights or Activities | Worthiness of Visit | 4 | Worth visiting again! |
Meet Your Interests? | 5 | Guide said the tourist information centre could not provide proper guidance as how to reach the snow monkeys’ destination. We visited the Bamboo Grove on our own. But there were no proper signboards to show the exact location despite using google, we found it difficult to locate. | |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 | The French restaurant in Prince Hotel did not offer value for money – vegetarian food was not good. In Fujiya Hotel, they were not informed that guests were vegetarians. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Scoot airways from Singapore, did not notify passengers that they should disembark at Taipei. Trains should have more seats for elderly. | |
Any Other Aspect | 4 |
| |
Overall Score of the Whole Package | 4 |
| |
So sorry I didn't get to read your message yesterday. So busy having fun!
Rest assured that we are doing well, really, really well. Evething went on smoothly.
We arrived in Osaka before 3 pm yesterday. Granvia upgraded our room to one on the Granvia floor. Enjoying it very much, thank you!
Till then,
Dear Caroline, I'm back in Abudhabi.
Thanks for the wonderful trip.
The staff, food, tour agent are allgood.
We love hakone okada hotel. It wasreally good
It's me, Monette and Angie. We had a great andmemorable time in Japan.Dear Whitney,
Good afternoon.
Sorry I could not write you beforeactually when I come back I had to go to another country and since then I amextremely busy.
About money my dear I don't have USD account...I have bank account on which only UAE Dirhams can be sent...can you check from your bank that isit possible that USD are transferred from there and I get credit in UAEDirhams? if so then I send you bank account details. Paypal account I do nothave.
I have filled the Survey form also.
Can you please send me email of Tour Guide (Ms Park ) shewas my tour guide in Busan...actually she wrote me an email when I cam backhere but it was accidently deleted and I could not write her back.
At the end I want to thank youspecially for your care and let me know how I can also be of any help to you.
Thanks and regards,
Mehmood
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Let us express our sincere Gratitude for everything you did to help us arrange our trip to Japan.
Your itinerary and informations as well as the guidance in every activity and schedule are precise . We are not only happy but also grateful to got the service from you & Novaland .
- Imori San , although couldn't speak english but he did try to understand what we meant and he made the effort to help us until we get early check in . Credit to him :)
- Tanaka San made our first time experience to learn the culture ,people and culinary in Japan so memorable . He is such a professional ,patient and knowledgable in historical background of places we visited . Such an honor man and we respect him a lot .
- Mayumi , our guide to Shibazakura festival also professional and knowledgable . She help us choosed the food as she concern that we dont eat pork and make sure we eat the right dish.
Its really an unforgetable moments for both of us and we certainly recommend our friends who want to go to Japan and Korea to use Novaland . Certainly consider to come back to Japan .
Thank you so very much Doris , you really such a wonderful person .
Warmest Regards ,
Melda
PS: I will share photos and recommendation at your facebook wall ;)
Thanks for all the help ! Tour was very good but few hitches that can be managed with little more preparation
Your Guide is a very good man but a young girl or a young boy is better to joke laugh and run along a Student Group !! A Senior Guide who has lot of information can also be a father figure
your guide was a good man but most of the time was very stressed because he had a un cooperative driver . You must understand that student groups usually won’t be on time its tough to manage
young kids and get them to follow time so Drivers must be booked expecting Delay , Tarnaka your Guide would have done better if the driver didnt stress him
Also i was quite shocked to see all meals left in the hands of a guide we book meals in India for our groups from our office and pay for it Guides only guide groups !!! He was looking daily for lunch places he suddenly discovered that fast food lunch Mac Donald and KFC and Pizza cant be veg in Japan though i had mentioned to u before arrival
Then I sat with him every day and used to plan the meals I guided him that if veg is NOT available he can opt for Cheese burger french fried and coke and ice cream he felt ice cream would be above budget later when he checked he discovered al fit in the budget !!
Indian Dinners were all EXCELLENT except the last one which was very poor and bad finale to a great trip !!
The hotel in Tokyo choice was EXCELLENT all buffet breakfast superb hotel service superb , but last day was climax he as asks me to pay over 1 LAKH yen and your Guide insists me to pay it immediately I have a flight to board with the group I was in immense pressure but I spoke to the Hotel very well . i told them the booking is given to them by Novoland tours and they should contact them for payment and NOT give pressure to me . Also i told them I have been staying in the hotel for 4 days they should have told me payment is yet to be made if they knew before its pending
but there was no reminders and when am leaving for airport they are giving pressure I showed my tickets and groups tickets then your guide gave his ID card ( license of tour guide) xerox to them
With what i spoke they were convinced and let me go but this is very very very wrong you should check if they received payment we handle 100s of groups inbound into India and my accountants call
all hotels before check out to check if they got payment !!
the BUS was very good , the bonsai and calligraphy class tokyo disney land and cash back handled VERY WELL ,water on coach adequate VERY well managed
The Ninja show ninja show was a waste of time poor location poor show waste of money don’t book again !! Two groups didnt fit there so Tarnaka took us to some temple nearby we walked a lot to reach there and back to the show for no reason its a poor arrangement !!
On the whole I could work with Tarnaka and make things work and it was a successful trip but for next time we should be more careful for a 100percent perfect trip !!
Above all I decided to work with NOVOLAND ONLY BECAUSE OF YOUR QUICK TIMELY REVERTS ALL TIME AVAILABILITY and very good cooperation .We shall continue to work together
with a little more perfection and attention to detail we can make big series for JAPAN !!
Guide was with us till check in at Airport I gave both Driver and guide small amount of tips they were happy
^_^ Hi Emma,
Thank you very much for taking care our group, our tour is very well organized, our tour guilder ( Bonita) is perfect and very helpful.
Our group are very happy with the schedule.
We hope that we will have another tour with Novaland in the near future.
Thank again .
Sincerely Yours,
Steven Pham
Hi Cindy,
Overall tour was fine. There are a couple of things I want to comment and I'm glad you sent the survey. Please see my comments below. It was nice working with you and thanks for all of your help organizing the tour for us.
Cheers,
Chi
Aspect | Mark(1-5) | Advice or Remark | ||
Travel Consultant | 5 | I really appreciated Cindy's responsiveness and helpfulness and willingness to accommodate our requests on pricing, itinerary and changing of tour guide | ||
Tour Guides | Command of English | 3.5 | Bonita's English is decent but not fully sufficient as an English speaking tour guide yet I think she would be a wonderful in Korean speaking guide | |
Knowledge of Subjects | 3.5 |
| ||
Ability of Explain | 3 | She tried very hard to explain but it was rather difficult to understand because of the strong accent | ||
Attitude | 5 | She was very sweet and very helpful. Very prompt. | ||
Flexibility | 5 | Very accommodating | ||
Drivers and Cars | 3.5 | The van was sufficient for the amount of people but it was not very comfortable, especially when we had to commute more than an hour to some of the sites. Some people and I got a little bit of car sick .The car that was used for the transport to the airport on the last day did not have enough storage space for the luggages so some had to be placed on empty seats | ||
Hotels | Location | Not applicable | ||
Comfort | Not applicable | |||
Sights or Activities | Worthiness of Visit | 4 | The DMZ tour, the Fortress, Nami Island and Morning Calm Garden were good sights to visit. Two sights were considered a waste of time were the Ginseng Center (was only for a commercial purpose) and the Seoul Tower. It took time to commute there and we didn't learn anything from it. Could have saved the time for more shopping | |
Meet Your Interests? | 4 | |||
Too Tight or Too Loose? | 4 | |||
Meals | 3 | The bulgogi on the first day was good. The second was good because we paid requested to have bbq and paid additional 10,000 so we can get a good meal, but it wasn't quite enough food. The third day was the chicken soup and it was tasteless so we didn't like it. There were no dessert (in any of the 4 days meal) so we paid additional 5,000 for each table for fruit and they didn't provide much of anything. The last day was half bibimbap and half tofu soup. They were decent but again still not enough food. Luckily there were food stands outside we bought food/dessert there. | ||
Public Transportation (train, flight, cruise, etc.) | Not applicable | |||
Any Other Aspect | ||||
Overall Score of the Whole Package | 3.5 | |||
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | The drivers, tour guides, hotels, vouchers, tickets etc. were all very well coordinated, thus we were able to travel with confidence. | |
Tour Guides | Command of English | 3 |
|
Knowledge of Subjects | 5 | Fumiko knew a great deal. It would help if she would point out, stop and speak to both of us rather than talk while walking, and many times looking away while she spoke. | |
Ability of Explain | 3 | JTB guide in Hiroshima only spoke to a handful of people near her on the bus as well as at the sites so we could not hear most of it. | |
Attitude | 4 | Both Sachiko and Fumiko were enthusiastic and helpful. | |
Flexibility | 4 | Sachiko-san was very flexible when we requested a change by not going to the gardens but to drop us off at a shopping site near the train station so that we would have the afternoon free. | |
Drivers and Cars | 4 | Both were very polite, and both had good signage for pick up. The driver to Nagasaki airport was informative and conversed a lot more. It would be helpful for the driver picking up at airport to not be there 15 min. before arrival, as immigration and customs takes a long while. This driver had to wait over an hour, and we hope he was not upset. | |
Hotels | Location | 5 | Very convenient locations. Driver from Kansai to Mariott Shin-Osaka was very long but it was convenient for the Shinkansen the next day. |
Comfort | 5 | We loved all of our hotels, and the Hakata Dormy Inn, although small, was comfortable and most loved because of the onsen. | |
Sights or Activities | Worthiness of Visit | 4 | In cases such as the Kumamoto Castle, if the guides know ahead that repairs are not complete, we could have been informed ahead so another site may have been chosen. After a year, I did not realize that we would just be looking at the damages to the castle and not be able to go in. |
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 5 | Just right! It was great not to pack and unpack each day! | |
Meals | 5 | We got to try local dishes, which was our aim. | |
Public Transportation (train, flight, cruise, etc.) | 4 | Needed to do a lot of walking in Nagasaki in hilly terrain but it was all right. | |
Any Other Aspect |
| We appreciated that the itinerary left us free time in to explore on our own. We even looked for yatai in Hakata! | |
Overall Score of the Whole Package | 4 | Enjoyed our visit leisurely. We appreciate all the coordination Cindy did, as I was quite apprehensive. Everything fell into place because Cindy had everything ready at each city. We really want to explore the Kujyu-ku shima and the Gunkanjima, staying at country inns with onsen next year, after our other trips already planned. Thank you so very much, Cindy! Great job! | |