Hi Whitney,

I already sent thephotos in 3 batches and I hope you find them in order.  For the feedbackrating, pls. see my inputs below

1=poor,2=fair,3=good, 4=very good5=excellent

Do you enjoy your tour today?

 Yes, our trip was good. The children enjoyed it especially at the deer park. Unfortunately, they felt not enough time playing with the deer :(

Does our guide and driver arrive on time?

 Yes both driver n guide arrived on time n we departed osaka on time at 8am.

It is fine if you are tired, just reply me at your convenient time.

 We were all very tired after the trip as much walking whole day.

[03:07, 8/20/2017] Genna Ting: Hi Alice! at the airport now, thanks for the gift! was looking at whittard to take home and suddenly Ian gave us one! haha left the pocket wifi with Ian and he will be the one to send it to the post :)

Thanks for all the help! we had a wonderful time and all the guideswere really great! especially Ian! highly recommend him for your next tours toEngland and Scotland! Nothing but praises! 

Dear Siva,

First of all please accept oursincere appreciation for the wonderful arrangements you made for our tour toJapan. All the sightseen tours were very interesting and enjoyable. The tourguides were up to date with all the information and was very educative.

Travelling to and from the hotels todesignated places of pickup  was not difficult at all and after the firsttwo days we were quite used to getting about.

Hotels which you had selected for uswere very comfortable and had easy access to all the pickup points and also tosome shopping areas. Staff members of all the hotels were very helpful at alltimes.

Once again Thank you very much forall the arrangements.

Chandrika and Suresh

Regards

Suresh Pathirana

Senior Assistant Secretary General - Operations

The Ceylon Chamber of Commerce

50 Navam Mawatha

Colombo 2

T.P 5588807,2324573,2421745-7

E-mail suresh@chamber.lk

www.chamber.lk

Hi Cindy,

Thank you for your time and scheduling.  Our guide Hiroshi was excellent.  If ever we go to Hokkaido again, I will ask for him.

I will refer my friends to you for your help.

Aloha,

Roberta Richards

1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Hi Whitney, 

Thanks for checking.Travel was fun. It was GREAT!

Just one favor, can youplease remove Gil's name on 

your email movingforward. Just my name only. 

Hope you were able toreceive photos I've sent you. 

1=poor,2=fair,3=good, 4=very good5=excellent

Thanks again. 
Sent from my iPhone

Lasma: We really enjoy our trip and we like our driver. He is nice.  Thank you

Shwe 

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect		Mark(1-5)	Advice or Remark
Travel Consultant		5	Very efficient and quick response to problem
Tour Guides	Command of English	3
	Knowledge of Subjects	4
	Ability of Explain	4
	Attitude	4	The guide in Jeju is the best . We had extra time of 30 mins before catching the flight so he did extra , driving us to supermarket to find the particular brand of tea which we couldn't find in shops .
	Flexibility	5
Drivers and Cars		5
Hotels	Location	4	except the confusion of the location of the PJ hotel in Seoul. Supposed to be in Myendong  but it is in downtown , so the driver said wrong address and took him a while to find out. And the hotel cleanliness is not up to the 4 star . The carpet is very dirty the slippers provided were worn off too. Room smells cigarettes . It was only 2 nights stay so we did not complain . The free shuttle bus to Myendong is very convenient . Apart from cleanliness and confusion of the address , the hotel is ok.
	Comfort	4	All other hotels are fine, and very comfortable.
Sights or Activities	Worthiness of Visit	5
	Meet Your Interests?	5
	Too Tight or Too Loose?	5
Meals		5
Public Transportation (train, flight, cruise, etc.)		5	Only inconvenience was when we flew from Seoul to Busan , the flight was delayed for 30 mins and we arrived hotel around 10 pm. Although  the restaurants closed at 11 pm they did not accept customers after 10 pm. Hotel restaurant closed at9:30 pm so we end up buying any available food at convenient store. The tour could have been scheduled to finish earlier  and let us catch the flight earlier , in case any delay like that .
Any Other Aspect
Overall Score of the Whole Package		4

Hi Lynee,

We were very pleased with the tour of SouthKorea.  I'll write up a review for Trip Advisor and let you know when itgets posted.  We have some out-of-town commitments for the next 3 weeks soit won't be right away.

Thanks for the photo offer but we don'treally need it.

Here's the questionnaire we filled out.

Marian

Hi Melody,

I am back at work in Barcelona and I would like to share with you my satisfaction about the holiday we booked through Novaland Tours.

Japan has really met my expectations and the route jointly designed with your assistance was certainly a great choice. The organizational part was quite good and it’s obvious that Novaland, and particularly yourself, has taken good care of every detail.

Those lines have the purpose to thank you and to tell you that I will recommend Novaland if somebody ask my advice.

Again thank you very much Melody.

Best regards

Jordi